Khách sạn ở Túc Châu

Khuyết điểm: The reception tries to down-grade the room when the reservation is made via BOOKING. You MUST have your room description handy and do not accept any BS like "yes, view, but this is STREET view because you booked on BOOKING and not with us"... this is unheard of. Be friendly, but stay firm. There is either garden or lake view. I had been given a small noisy no-view room. In the end, I got a great room with a kitchenette as described on BOOKING. Unfortunately, the luxury hotels in China try all sorts of cheating. Never happened to me in middle-class hotels.

Ưu điểm: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Khuyết điểm: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Ưu điểm: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Khuyết điểm: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Ưu điểm: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Khuyết điểm: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Ưu điểm: The quality and facilities in the room were first class, a wonderful experience.

Khuyết điểm: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Ưu điểm: Comfortable room , nice view , convenient location , excellent service, friendly staffs , in a word , very happy to choose this hotel ,would like to recommend to my friends .

Ưu điểm: So beautiful , the theme is a giant Cruze ship. Lots of dark wood , open spaces, and a great bar area in the center of the ship. Breakfast is top notch.

Khuyết điểm: Not much. Bar is a little pricey.

Ưu điểm: ‘Garden’ looks great inside the hotel.

Khuyết điểm: Bad service attitude, bad breakfast&dinner, no english, bad location. And rooms are too dark to make up.

Ưu điểm: Tradition

Ưu điểm: This is the most wonderful hotel we've ever stayed in! Apart from a very convenient location for exploring Suzhou gardens and museums, the setting within its own gardens is stunning! Inside, every tiny aspect is visibly thoughtful and well cared for. All members of staff were exceptionally friendly and helpful with the various aspects of our travel and stay. We enjoyed the food in the hotel. A special highlight was the live music on Guqin or Guzheng in the evenings, while seated in the beautifully elegant and calm lobby, amongst plants and ponds.

Khuyết điểm: There was nothing we didn't like! The only suggestion would be: a map of the hotel grounds in the rooms, we think there was a small museum to visit we weren't aware of until the last day; also several trees have signs/explanations in Chinese on them, it would be nice to have an English version as well.

Khuyết điểm: Although it is in a garden setting, in really it is too crowded with all the buildings and cars parked along the road. The room is OK. Bathroom is big but with the once-trendy glass wall separating it from the room. Not a big fan of it.

Ưu điểm: Beautiful garden , historic building, friendly staff, free hot soup for the winter stay

Khuyết điểm: Not at all

Ưu điểm: The property is very nice and expansive in a quiet pet of the old town. The room is spacious and amenities were nice.

Khuyết điểm: The hotel is a bit dark and not very close to many of the attractions of Suzhou. Hated that the toiletries (including towels) came wrapped in plastic.

Ưu điểm: I like the cleanliness ,comfort & surrounding area of resort.

Khuyết điểm: u need to add some option for vegetarian food.

Ưu điểm: Rooms are nice, big and clean.

Khuyết điểm: Staffs’ poorly trained, check in and out took over 20min each time

Ưu điểm: renewed facility make it looks and feel good

Ưu điểm: Big, family friendly rooms. Beautiful setting. Nice pool and play area for the kids.

Ưu điểm: Large rooms, comfortable. 1 minute walk to the company that I was visiting.

Khuyết điểm: A bit of trouble checking in, they couldn't relate the booking confirmation to their computer login system

Ưu điểm: Clean& fresh smell property

Khuyết điểm: TV is very small

Ưu điểm: The room is big and the staff was helpful.

Khuyết điểm: WiFi was not so good.

Ưu điểm: Breakfast was plentiful, lots of choice.

Khuyết điểm: The prices for dining and refreshments very expensive, and did represent value for money

Ưu điểm: Friendly staffs made helpful recommendations to travel in Suzhou

Khuyết điểm: Choice of Breakfast not too much.

Ưu điểm: I like the location and the lake view, also the staff were perfect friendly and helpful.

Khuyết điểm: Nothing

Ưu điểm: Breakfast

Ưu điểm: Very convenient

Khuyết điểm: The aircon is not working on winter time. Make sure open the window to get cool air otherwise will be hot.

Ưu điểm: The hotel is walking distance to the metro station. There are plenty of power socket in the room which allowed us to charge our handphones, power bank at the same time. The staff are friendly and approachable.

Khuyết điểm: Nil

Ưu điểm: The staffs were very helpful. Overall good

Ưu điểm: Staff, cleanliness and location.

Khuyết điểm: The gym was dreadful. Tiny and no weight machines.

Ưu điểm: I like everything about this hotel. Simple, clean & modern hotel.

Ưu điểm: Nice styled rooms, hotel has a gym

Khuyết điểm: Little bit noisy, wall are quite thin

Ưu điểm: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Khuyết điểm: Lift

Ưu điểm: clean and confortable

Khuyết điểm: nithing

Ưu điểm: Everything about this hotel is designed to please you. To the deep nitty gritty details

Ưu điểm: Breakfast- very good and many choices

Ưu điểm: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Khuyết điểm: Wifi, none existence and seems to be lead to the Chinese page

Ưu điểm: Great customer service, we even got upgraded to an apartment. Only disappointment was that our food choices weren’t available on the menu. There were plenty more dishes to choose from though.

Ưu điểm: True 5-star experience! Stylish, clean, big enough, has all facilities... Recommended!

Ưu điểm: We couldn't remember the name of the lady who took care of the issue we had with the room on the second night while my son was not feeling well, but she was quick to help & rendered excellent services! She walks extra miles to help us. Excellent customer service !

Ưu điểm: Clean and cosy room

Khuyết điểm: Poor breakfast

Ưu điểm: Good overall.

Khuyết điểm: Room was not totally soundproof from the street.

Khuyết điểm: The staff name of 范道广giving a very good service.

Ưu điểm: Clean, comfortable, excellent location and helpful staff.

Khuyết điểm: Construction work next to the hotel. Once completed, the surrounding should be nice and ok.

Ưu điểm: Nice location in front of Wanda Plaza. Very near to Suzhou MRT station. There is a construction site next to it, but it was not bothering us.

Ưu điểm: The hotel is new and located in a yet to be utilized shopping centre. Really quiet and not difficult to reach. The staff is friendly, the hotel and room clean, the breakfast a Chinese average. Nothing stands really out though.

Khuyết điểm: The bathroom design is terrible, as you can not just see the shower area from the room but the toilet too. While partly see-through bathrooms are rather common in China, God know for what reason, this particular hotel really goes out of it's way to achieve the coveted "open concept in toilet design" price and doesn't even close them off from the room properly. Room also did not really feature a functioning desk. Apart from that there was not much to dislike. A solid "good", thus rated 7.

Ưu điểm: Top floor with a nice view over the surrounding area, there was a couch with a TV on the lower floor as well as a bed on the upper floor, connected with a staircase. The bed was comfy and there were plenty of pillows.

Khuyết điểm: Far away from the city center (very last subway station - so at least there's a subway but it takes 45 minutes to go anywhere central) in the middle of nowhere in an underdeveloped area, the receptionists don't speak english although it's an international hotel, there was a lack of communication between booking.com and the hotel which meant that the hotel claimed they simply didn't receive my reservation at all. The bed was a bit too short so my feet were sticking out.

Ưu điểm: Nothing to be satisfied.

Khuyết điểm: All around hotel was very odorous with smoking even though it was smoking free room. Ventilation system and A/C was the worst ever. A/C system in the room was not working. Staffs in the hotel cannot speak English; it is hard to have a smooth conversation.

Ưu điểm: Staff is really helpful Rooms I like it Facilities

Khuyết điểm: Location little bit far , need to regular transfer bus

Ưu điểm: A new and very warm villa with huge space

Khuyết điểm: Would be better if there are some snacks as back up or a small convenience store in the hotel since the hotel is not in the city center but a very quiet lake side position away from center.

Khuyết điểm: Location too far from center of Suzhou. Other things okay

Ưu điểm: Excellent handling of guests. Thank you Danielle.

Ưu điểm: Very comfortable and well appointed rooms

Khuyết điểm: Not a lot not to like but was there only for one night

Ưu điểm: Clean an comfortable. At a great location. Take the time to walk around the lake on a Sunday morning. It's the best exercises after a busy week.

Khuyết điểm: The staff is very kind and attentive. But sometimes the young ones don't dare to say that they're English is not sufficient to cover the promise they make. It would be not a problem if they would say: sorry I do not understand your question. It is a little worse if they pretend to understand and not follow up.

Ưu điểm: The room has a good view with a balcony. A subway station was in front of the hotel, so it was really convenient to visit many attractions using the subway.

Khuyết điểm: It would have been better if the concierge could provide accurate tour information and speak better English for foreigners. We found that some attractions required registrations and/or ticket purchases in advance. We selected a few places to visit and asked information about the places to concierge. We heard that tickets were sold out for the whole week for the best two attractions. So we gave up and talked about this over wechat to our Chinese friend in another city. The friend said there were tickets left for the next day and made reservations and purchased tickets on line for us. We went all the way to Suzhou to visit those attractions, and if we followed what the concierge said, we could have returned without visiting the attractions.

Ưu điểm: Very modern and comfortable rooms, great breakfast and professional staff at check in. Literally right next to a metro station which is very handy.

Khuyết điểm: Room was hot and air con didn’t work too well

Ưu điểm: Nice view. Very kindly staff.

Ưu điểm: Bed and bathing is good

Khuyết điểm: Noice outside from aircondition

Ưu điểm: Staff very helpful for train station information

Khuyết điểm: Missed breakfast by 10 mins

Ưu điểm: The hotel is close to metro and there're plenty of shopping malls nearby. Close to Jingji Lake and easy to access to the Old District and many other tourist attractions.

Khuyết điểm: Chair and trash can are dirty, reception promised provide another chair but dont don it until I check out, I feel tired to talk. The door of bathroom broken as well.

Ưu điểm: Fine and sumptuous breakfast. Good location.

Khuyết điểm: Nil

Ưu điểm: Nice and comfortable hotel.

Khuyết điểm: The Hotel is far from the main attractions. Breakfast is ok, but not at the level of a 5 star hotel.

Ưu điểm: A fantastic hotel overlooking a beautiful lake! The staff were so helpful from enquires on email, checking us into the local police station, and ordering us taxis for dinner in the evening through the Chinese app. Rooms were so spacious and the facilities were top notch. The shower was like a shower room.

Khuyết điểm: It would have been great if there was a swimming pool on site, however there is still a great gym.

Ưu điểm: Clean and spacious Breakfast was very decent Good view from room but it's just a big lake

Khuyết điểm: for tourist it's too far away from the places I wanted to go but this hotel would be excellent for a business traveller who needs to be at the business park

Ưu điểm: Spacious and clean room. Breakfast with a variety of different foods but the fruit juice was regularly running out without refill by the staff. So if you came late for breakfast forget about having orange and grapefruit juice.

Khuyết điểm: During winter the room was cold and I had to keep the air conditioning on to keep it warm but the air conditioning was really very loud, so during I switched it off and the room was getting cold in the morning. The shower tap was fancy and it was necessary to open the water tap to the maximum in order to get hot water, a real waste of energy. Breakfast with a variety of different foods but the fruit juice was regularly running out without refill by the staff. So if you came late for breakfast forget about having orange and grapefruit juice. The gym was generally okay with new machines but there was no press for legs squat. For this price I would have expected a little sauna or steam bath too.

Ưu điểm: Very comfortable stay Very good breakfast

Ưu điểm: Clean, friendly staff, delicious in room dining

Khuyết điểm: Slightly off location. But just slightly as the train station is very near the property and the journey to most tourist attractions is around 30. Mins max (by train).

Ưu điểm: Comfy bed sheets love it

Ưu điểm: Very big a spacious one bedroom apartment like room. Have a kitchen and also a washer. Good for family. Breakfast was good also. Lake view was great also.

Khuyết điểm: Just a bit far from the city centre and nothing much nearby.

Ưu điểm: Food here is great- many international choices...always go for the buffet spread for dinner time. The staff here is quite accommodating and friendly...speaks English well for lousy speaking non-Chinese travelers like me. Location is ok- close to the Suzhou City shopping mall and the lake..walking distance.

Khuyết điểm: Nothing much but if the price was slightly lower then it would be a blast.

Ưu điểm: Staff very friendly I felt from beginning very comfortable Staff is unbeliavable Best place Great kitvhen

Khuyết điểm: Nothing This is a great hotel

Ưu điểm: Good hotel with good service and location. Price is fair too!

Ưu điểm: The concierge and desk staff were extremely helpful and friendly.

Ưu điểm: all good.

Khuyết điểm: - my travel in winter season, temperature too low for me. - there is no specific identification for HALAL food on the restaurant.

Ưu điểm: Excellent Breakfast Neat, Clean, Cosy room, Good View. Warm hospitality by all Staff Members. Centrally located.

Khuyết điểm: Common problem of the Region - communication skills in English need improvement.

Ưu điểm: Authenticity very close to Panmen Garden

Ưu điểm: I was upgraded to a higher level room at no extra cost The kindness of the staff, in particular of the guys of the concierge Breakfast The park of the hotel

Ưu điểm: The hotel looks great and the rooms are spacious with generous sized bathrooms. It is also attached to a beautiful park that guests can enter for free.

Khuyết điểm: The leisure facilities need refurbished. There were broken switches and tiles, the steam room was out of operation, and the walkway from the changing rooms to the pools feels like walking in a staff-only area. Needs to be modernized and cleaned.

Ưu điểm: Proximity and free access to the huge park behind the hotel.

Khuyết điểm: Breakfast at the Premium lounge was not great, limited selection.

Ưu điểm: Only stayed for one night. Clean, comfortable, and cheap. Front desk staff was awesome. Overall service was great, but room service and dining...well see what I didn't like.

Khuyết điểm: Location was okay. Room service was abysmal. Asian portion of the menu was unavailable because the the Chinese cooks left early. WHAT? Not mention the staff didn't know what menu to was available at the correct time either. Not something you expect from a "5-star" hotel, and not something you want to deal with, after a very long work week.

Ưu điểm: Room with patio and large tub

Khuyết điểm: All good

Ưu điểm: My stay didn't come with breakfast

Khuyết điểm: Nothing thus far