Đánh giá của du khách
Điểm đánh giá chung
7,7
Tốt
Dựa trên 3.641 đánh giá
Lên máy bay
7,9
Thư thái
7,6
Phi hành đoàn
8,4
Thư giãn, giải trí
7,2
Thức ăn
7,4
Bỏ qua đến nội dung chính
Thêm
Tìm các chuyến bay giá rẻ trên KLM
Khứ hồi
Phổ thông
Thông tin của KLM
| Mã IATA | KL |
|---|---|
| Tuyến đường | 363 |
| Tuyến bay hàng đầu | Am-xtéc-đam Schiphol tới Am-xtéc-đam Schiphol |
| Sân bay được khai thác | 140 |
| Sân bay hàng đầu | Am-xtéc-đam Schiphol |
Đánh giá gần đây
Điểm đánh giá của du khách
390
293
170
72
64
-
5,0
Khuyết điểm: The touch screen did not work properly
đánh giá từ
-
8,3
Khuyết điểm: Friendlier crews
đánh giá từ
-
10,0
Ưu: Yes, Very good
đánh giá từ
-
4,6
Khuyết điểm: I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for.
đánh giá từ
-
9,0
Ưu: The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep.
đánh giá từ
-
2,0
Ưu: Staff were polite
Khuyết điểm: The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating
đánh giá từ
-
10,0
Ưu: The seats were so comfortable
đánh giá từ
-
10,0
Khuyết điểm: Free wifi
đánh giá từ
-
2,0
Ưu: This Transavia Airlines is not good at all.
Khuyết điểm: Many things cheaper does mean better.
đánh giá từ
-
9,3
Ưu: I liked how generous they were with food and drinks
Khuyết điểm: Free WiFi could have made the flight a lot better
đánh giá từ
-
4,6
Khuyết điểm: Allow business passenger to use front bathroom.
đánh giá từ
-
6,0
Ưu: Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting.
Khuyết điểm: Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored.
đánh giá từ
-
4,0
Ưu: Boarding was efficient and the crew were nice.
Khuyết điểm: the seating is horrible. it was the tightest seating I've ever experienced.
đánh giá từ
-
8,0
Ưu: Salimos a tiempo . El business es muy confortable
Khuyết điểm: La comida horrible . No se limpian los baños
đánh giá từ
-
6,8
Khuyết điểm: No internet available (2020). For the my previous flight, a month ago, was the same problem.
đánh giá từ
-
2,0
Khuyết điểm: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
đánh giá từ
-
2,0
Khuyết điểm: The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...
đánh giá từ
-
10,0
Ưu: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
đánh giá từ
-
10,0
Ưu: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Khuyết điểm: Nothing
đánh giá từ
-
10,0
Khuyết điểm: Very nice crew and great food
đánh giá từ
-
10,0
Ưu: Very nice airplane and pleasant crew
đánh giá từ
-
8,0
Ưu: Overall a nice and good flight
Khuyết điểm: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
đánh giá từ
-
6,8
Ưu: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Khuyết điểm: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
đánh giá từ
-
6,8
Ưu: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Khuyết điểm: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
đánh giá từ
-
8,3
Ưu: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Khuyết điểm: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
đánh giá từ
-
10,0
Ưu: Yes
Khuyết điểm: Nothing. Flight was amazing
đánh giá từ
-
10,0
Ưu: Perfect
Khuyết điểm: Nothing. Flight was amazing
đánh giá từ
-
9,6
Ưu: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Khuyết điểm: Nothing,just the seats. Cleanliness was perfect
đánh giá từ
-
10,0
Ưu: The plane size & comfort was excellent. The staff were very friendly
Khuyết điểm: N/A
đánh giá từ
-
4,6
Ưu: Crew is excellent, polite and personal!
Khuyết điểm: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
đánh giá từ
-
6,0
Khuyết điểm: Bigger seats the new ones are way to narrow
đánh giá từ
-
10,0
Khuyết điểm: Klm is the best, even on a 40min they served small breakfast.
đánh giá từ
-
8,0
Ưu: Terrific hot breakfast in bus. class
Khuyết điểm: Window did not darken like the others.
đánh giá từ
-
10,0
Ưu: Everything perfect and arrive to destination on perfect time.
Khuyết điểm: All positive.
đánh giá từ
-
9,6
Ưu: Comfort
Khuyết điểm: Wifi on klm
đánh giá từ
-
9,6
Ưu: Comfort
Khuyết điểm: Internet
đánh giá từ
-
10,0
Puntual
Ưu: The plane ✈️ itself the attendants . The entertainment on board. Really great
Khuyết điểm: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
đánh giá từ
-
8,0
Khuyết điểm: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
đánh giá từ
-
8,0
Ưu: The crew was very kind
đánh giá từ
-
8,4
Khuyết điểm: It's KLM. What else do you need to know.
đánh giá từ
-
6,6
Ưu: Services is good .
Khuyết điểm: Food can be better
đánh giá từ
-
8,6
Khuyết điểm: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
đánh giá từ
-
5,6
Wifi
Khuyết điểm: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.
đánh giá từ
-
4,6
Ưu: Nothing
Khuyết điểm: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
đánh giá từ
-
6,0
Ưu: Nice crew, good food.
Khuyết điểm: Both bathroom were not working in business class area.
đánh giá từ
-
7,6
Ưu: Information sharing by pilots and crew. Economy class leg room is good.
Khuyết điểm: All good up to the level
đánh giá từ
-
7,6
Ưu: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Khuyết điểm: I flew economy and all was good and appropriate to the level.
đánh giá từ
-
6,6
Ưu: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Khuyết điểm: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
đánh giá từ
-
5,2
Ưu: Decent price for economy comfort seat, 4A.
Khuyết điểm: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..
đánh giá từ
-
5,0
Ưu: The crew was professional & friendly
Khuyết điểm: Food was terrible honestly, entertainment system didn't work on 1st flight.
đánh giá từ
-
10,0
Ưu: Klm's consistantly high standards in everything they do.
Khuyết điểm: Nothing
đánh giá từ
-
7,6
Ưu: Great atmosphere, crew was excellent!
Khuyết điểm: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
đánh giá từ
-
6,0
Ưu: Crew were excellent
Khuyết điểm: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
đánh giá từ
-
9,0
Ưu: Confort and kindness
Khuyết điểm: It was too cold
đánh giá từ
-
8,6
Khuyết điểm: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
đánh giá từ
-
10,0
Ưu: Impressive service... amazing crew, very friendly and professional
đánh giá từ
-
8,0
Ưu: Muslim food
đánh giá từ
-
8,0
Khuyết điểm: When its rain we shouldn’t walk to the air plain
đánh giá từ
-
7,0
Ưu: Crew good and seat OK but not exceptional for business class
Khuyết điểm: Food was average - main course could have been better. Range of movies ok but not great
đánh giá từ
-
10,0
Khuyết điểm: Still don’t have my luggage yet
đánh giá từ
Tình trạng chuyến bay
KLM Bản đồ đường bay
Sân bay hàng đầu khai thác bởi KLM
- Sân bay Am-xtéc-đam Schiphol (AMS)
- Sân bay London Heathrow (LHR)
- Sân bay Paris Charles de Gaulle (CDG)
- Sân bay Kastrup Copenhagen (CPH)
- Sân bay Berlin Brandenburg (BER)
- Sân bay Stockholm Arlanda (ARN)
- Sân bay Bác-xê-lô-na Barcelona-El Prat (BCN)
- Sân bay Ma-đrít Barajas (MAD)
- Sân bay Manchester (MAN)
- Sân bay Rome Fiumicino (FCO)
- Sân bay Geneva Geneve-Cointrin (GVA)
- Sân bay Zurich (ZRH)
- Sân bay Budapest Ferenc Liszt Intl (BUD)
- Sân bay Muy-ních Franz Josef Strauss (MUC)
- Sân bay Vienna Intl (VIE)
KLM thông tin liên hệ
- KL Mã IATA
- +55 11 38788363 Gọi điện
- klm.com Truy cập
Chính sách huỷ của KLM
Do tình hình dịch coronavirus (COVID-19) biến đổi, KLM sẽ theo đó mà tiếp tục cập nhật các chính sách của mình. Vui lòng liên hệ trực tiếp với KLM để biết thông tin chi tiết về các mức phí huỷ đặt. Bạn có thể tìm thấy thông tin cập nhật nhất về các chính sách của KLM tại đây: Khuyến cáo du lịch & chính sách củaKLM
Tình trạng chuyến bay, thông tin hủy chuyến và hoãn chuyến được cung cấp bởi Flightstats.com. Dữ liệu của Flightstats không phải lúc nào cũng chính xác hoặc không có sai sót. Vui lòng xác nhận những thông tin được cung cấp ở đây với hãng bay của bạn.