Khách sạn ở Thượng Hải nằm gần sân bay Shanghai Times Square

Ưu điểm: It was a very elegant hotel, the check in process and greeting was lovely, the staff was very polite and pleasant, and the breakfast was fantastic. The room was very nice as well, despite issues with the heat, which was a problem. And I also appreciated the nice doorman who got me a car and went out of his way to make sure the driver knew where I was going.

Khuyết điểm: I had a problem with the heat the first night, it didn’t get warm despite being set on the highest temperature (much higher than it actually was in the room). I had to call the desk at 1am, the engineer came up and raised the temperature to 30 degree Celsius (!) and said it was fixed and would get warm. It never did and I was freezing all night and had to wear layers of clothes and didn’t sleep at all. In the morning I told the desk, and two engineers came up, agreed it was broken, and spent over an hour and a half in my room fixing it. They brought a space heater in the meantime, which they should have done at 1am the night before. As I waited for them to fix it, I I couldn’t shower or get ready, and I asked to be put in another room; they said no comparable rooms were ready yet, and showed me an inferior room (I paid for a better one), so I waited in my room for them to fix the heat or get a comparable room. Eventually, well over an hour later, they showed me a comparable room (two floors down, so still not as nice), which they warmed up for me. But by that point, the engineers fixed my heat, so I decided to stay rather than move all my things. And I kept the space heater. But really. This is not what one would expect at a five star hotel like The Langham. They should have brought me a space heater at 1am in addition to having someone try to fix it, then since the problem persisted, I should have immediately been moved to an upgraded room or whatever was available. If I had an early meeting, I would have been a mess.

Ưu điểm: Everything was excellent! The best customer service from all the staff. The location was superb. The food was fantastic both the restaurants and room service. Wouldn't stay anywhere else in Shanghai.

Ưu điểm: This hotel was amazing!! Great location, stunning room and facilities, amazing customer service. Executive lounge was excellent with a great food and drink choice. I couldn’t recommend this hotel enough and will be the only place I will stay on my return to Shanghai. Thank you for an amazing stay.

Khuyết điểm: Nothing.

Ưu điểm: Food was divine. Room layout was lovely. Great interior design.

Khuyết điểm: Sheets and towels could smell better, and maybe some starch on the sheets.

Ưu điểm: Very helpful staff. No language issues. Almost all of them can communicate in English. Close to malls

Ưu điểm: The place smells wonderful, from the floral smell that hits at the door, the wonderful food smells in the elevator to the clean room smell, this is a beautiful place to stay. The view of the city is lovely, and the room good sized. We have the option of luxurious bath tub or rain type shower. There are two sinks, and the bed is of course most comfortable with light control buttons on the nightstand. The toilet is automatic, and I do believe the seats are heated somehow. The staff is attentive and courteous. Location is close to trendy restaurants and shopping.

Khuyết điểm: I wish we had time to experience the spa services and pool area, but we had to dash. The price was expensive, to be expected for the luxury, but still, expensive.

Ưu điểm: Lovely lobby area Excellent bell staff

Khuyết điểm: Our room 2527 was good apart from some area of wear such as one of the mirrors next to the Nespresso machine

Ưu điểm: The view to city

Khuyết điểm: Internet Connection not fast and only access to limited devices

Ưu điểm: Great location, very convenient. Front desk staff were very professional and spoke good English. The bed was amazing.

Khuyết điểm: Essential amenities were not provided due to the environmentally friendly scheme, but you would expect them to at least have tooth brushes available instead of the less essential shower caps and sewing kit. Bath tub was relatively small.

Ưu điểm: The breakfast buffet was very good varied selections. The bed was very comfortable. The tv was larger that most hotel rooms. Room wifi was very good. Room climate control were easy to use and worked well.

Ưu điểm: LOVED IT! Staff were so nice and so helpful, made us feel very welcome and couldn't do enough for you. View from our room was amazing, room was very nice. Just loved it. Thank you!

Khuyết điểm: Nothing!

Khuyết điểm: The fridge was not cold

Ưu điểm: Location is good, near to peoples square metro station and walkable to nanjing east road and to the bund. Loved the view as we got a room on the 52nd floor, and staff are very helpful and accommodating. Clean and facilities are well maintained as well. Would stay here again on our next visit to Shanghai!

Ưu điểm: Location was perfect. Close to all the sites. The view from the upper floors is incredible! Staff were very friendly.

Ưu điểm: Very nice staff !

Ưu điểm: Very good hotel with a privileged location, a few meters from People's Square station and Nanjing pedestrian street, at the heart of the city center. An impressive view of the city from our room, as well as from the revolving restaurant on the 45th floor, you eat a delicious food while enjoying the 360° views of the city. Very kind staff, a very comfortable and clean room. For 80 RMB per person, a shuttle can take you to the airport.

Ưu điểm: Very easy to get to the hotel from the airports, only 100m or so from the subway station Staff were very helpful, front desk let me check in early - I wanted to dump my bags and explore - but she told me the room was free so I could check in. I wasn’t feeling too good, so I was offered a special lemon and honey tea for breakfast to help my throat. The General Manager is a great guy, friendly, helpful and approachable.

Khuyết điểm: The weather - but hardly the Hotel’s fault!

Ưu điểm: Location is nice

Khuyết điểm: Wifi was very bad, it is not posdible to use vpn on the wifi, then the connection stops.

Ưu điểm: Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station).

Khuyết điểm: Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.

Ưu điểm: Giường thoải mái, nhà tắm rộng rãi sạch sẽ, vị trí thuận lợi gần bến tàu điện ngầm

Khuyết điểm: View bị chắn

Ưu điểm: EVERYTHING WAS EXCELLENT!! WOULD HIGHLY RECOMMEND THIS HOTEL!! STAFF WAS VERY FRIENDLY AND VERY HELPFUL.

Khuyết điểm: NOTHING

Ưu điểm: Beautiful hotel, top notch attentive staff

Khuyết điểm: Nothing to dislike

Ưu điểm: The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again.

Khuyết điểm: Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.

Ưu điểm: Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar

Khuyết điểm: In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day

Ưu điểm: This is a fantastic hotel in a fantastic location. Right nexxt to the hotel there is a world class mall, New World which ahs Madame Tessauds in it. The hote is also located on Nanjing West road which is just a vibe of people, food and stores. The hotel is also walking distance from The Bund.

Khuyết điểm: The hotel is a bit expensive.

Ưu điểm: Great breakfast and dinner buffet. Most things started closings down around the hotel for Spring Holiday, so we were happy to have good options on sight. High priced in the rotating restaurant but excellent food.

Khuyết điểm: Every one was nervous because of it was the first days of the virus. Had called ahead for late check in but had call around the lobby for a minute or 2 at time of arrival. Checkout person seemed impatient.

Ưu điểm: It was a lovely place. Thoroughly enjoyed our stay there. Staff was excellent too!

Khuyết điểm: The tour could have been slower. It felt rushed.

Ưu điểm: Breakfast at the restaurant with a great view

Khuyết điểm: Bad smell in shower drain, Room service not tasty, Broken shower at swimming pool, and difficulty in communicating in English

Ưu điểm: Staff was responsive and tries to help.

Khuyết điểm: It appears that more female staff are recently hired, which is great. More materials need to be provided to them to help them know what tourists generally ask about. One thing I noticed about mainland Chinese is that that they do not give details but only a generalized answers. The more experienced staff are okay. But the newer staff should be told to be more specific because world travelers are not stupid. The details are what tourists want. Also, give the young female staff encouragements rather than criticisms. And have the experienced staff, who seems to be mostly males, to give the female staff a chance to help tourists - so don't take over but assist on the side.

Ưu điểm: My husband and I stayed at the Renaissance Yuyuan during the Wuhan Coronavirus epidemic. Despite the difficult situation, the staff at the hotel from room service to reception and restaurant staff were all friendly and helpful. We felt very safe and secure staying here and will be recommending it to our friends/family. The hotel is located directly across the street from exit 3 of the metro line 10 Yuyuan stop and just round the corner from the Yuyuan shops.

Ưu điểm: Hotel was good.

Khuyết điểm: Frontdesk staff was not warm and felt like they were only doing a job. Does not make guests feel welcomed.

Ưu điểm: Convieient access to #10 metro line. A few hundred meters from Yu Garden. Great fitness center and pool on top floor. Great service, especially in executive lounge. Extensive international selections for breakfast, high tea evening and late desserts seven days a week. Long breakfast hours.

Khuyết điểm: Bathrooms showed a bit of discoloration in grout and caulking.

Ưu điểm: The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai.

Khuyết điểm: The mattress in our room needed to be replaced--it was a bit lumpy.

Ưu điểm: Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again.

Khuyết điểm: The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.

Ưu điểm: Breakfast amazing!

Ưu điểm: Room, and to a certain extent, location because it's nearby the Yuyuan Garden metro station.

Khuyết điểm: The front desk persons need to be friendlier. And with such a high-star rated hotel like this, the front desk staff need to have proficiency in English.

Ưu điểm: The location is great! You're within walking distance of the Bund, Old town is right around the corner, and a few other great places are walkable too.

Ưu điểm: Good location

Khuyết điểm: Found a used condom in my bedside table drawer. It was gross and totally unacceptable. Cleanliness definitely needs to be improved. Room service and breakfast mediocre.

Ưu điểm: The front desk person is very helpful.

Ưu điểm: Close by to all shopping, very convenient.

Khuyết điểm: I advised we are celebrating 10 Years wedding anniversary but no special arrangement. Perhaps I expect too much on 5 stars hotel. I should choose stay in langham next time.

Ưu điểm: The staff is so helpful! Thanks everyone for making my stay comfortable

Ưu điểm: Beautiful rooms, clean, well trained staff, excellent location.

Khuyết điểm: Overpriced breakfast, too high tech—-for example there are no light switches and you have to use a tablet to turn the lights on and off. Similarly the toilet seat goes up automatically when you approach the toilet and the toilet flushes automatically when you move away from it .

Ưu điểm: Clean airy feeling in the room. Nice lobby and facilities. Great experience.

Ưu điểm: A perfect, luxury and modern hotel in the heart of Shanghai. I adore it! The city view of our room (on 25th floor) was just indescribable. Staff was very professional and helpful.

Khuyết điểm: The internet was very slow.

Ưu điểm: The front office team was amazing. They have helped me prepared an anniversary surprise for me as per my request. They were very supportive and eager to help out with my needs.