Quality of food and urgency to diabetic passengers need to be taken care of seriously
Hostes are very gentle & courteous.
The luggage wasn't handled properly. My checked in luggage was damaged badly.
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Cabin crew were great. Not impressed with the food.
It’s good, thanks for all team members
Right now everything good
Kayak/Qatar Airways tore one of my bags. I'd like compensation for it. Also, the check in at Chicago was time consuming and tedious owing to RT PCR checking. That should be made more efficient. Likewise, the check at Mumbai airport.
Ưu: "The crew was amazing. very helpful and great services."
Khuyết điểm: "While waiting in the check-in line, it would be better if one of the crew would come and ask the travellers if they have got everything. cause I had my Covid test and it was negative. However, they said that my final destination place won't accept my test. rather me waiting on the line that was not moving ahead at all, I could have sort things out some way. So, it would be nice if the crew would come to the passenger on the line just to make sure they have everything right."
Ưu: "best airline"
Khuyết điểm: "when its best there is no comment"
Ưu: "Excellent crew and great food."
Ưu: "Flight attendants were excellent, food service very good. If the service is so good in economy, I can't imagine how nice it would be to fly in business class. I would fly Qatar Airlines all the time if the price is right."
Khuyết điểm: "Economy row seats don't give you enough space for your legs between rows, but this is a systemic problem among airlines. You have to live with it or move up to business class."
Ưu: "Everything.. will do it again!"
Khuyết điểm: "Everything was perfect"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Khuyết điểm: "Toilets needs air freshener as so many passengers use them."
Ưu: "The crew is always very professional."
Khuyết điểm: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Khuyết điểm: "As with all economy seating...it is cramped"
Ưu: "Everything was great, as the flight wasn't full, so we could relax"
Ưu: "Staff are very polite and helpful (ground staff and in the air)."
Khuyết điểm: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew was amazing and food was Delicious as compare to other airlines."
Khuyết điểm: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Ưu: "Nothing amazing. Everything was okay and average."
Khuyết điểm: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Ưu: "Good service and a modern airplane"
Khuyết điểm: "The check in at JFK, too chaotic"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Nothing special"
Khuyết điểm: "I found my seat a bit uncomfortable for this leg of the jurney"
Ưu: "Same again the crew were fab"
Ưu: "The friendly and helpful service."
Khuyết điểm: "There was a long line by my seat to use the restrooms."
Ưu: "Food , good accommodation, friendly treat!"
Khuyết điểm: "No thing really!"
Ưu: "God was good. Staff was efficient"
Khuyết điểm: "Seat comfort was terrible. Too narrow. Crew were efficient but were not cordial."
Ưu: "Good entertainment."
Khuyết điểm: "Very cramped seating."
Ưu: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Crew was excellent."
Khuyết điểm: "Food."
Ưu: "The food and the crew were excellent. Highly recommend the chicken massals"
Khuyết điểm: "The seats in economy class were a little too close for comfort"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "price, comfort, food"
Ưu: "service, food and cleanness"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Very comfortable flight and crew"
Khuyết điểm: "The plain was very old."
Ưu: "A new Dreamliner. Nice! Very good service. Gate personnel were very accommodating. Nice smooth flight. Doha airport was nice and mostly empty. Mediocre selection of restaurants."
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Ưu: "Got upgraded to Business Class :-)"
Khuyết điểm: "Not much of Movies options to watch"
Khuyết điểm: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Ưu: "Checkin was really quick, needed to have some facilities for the passengers who have more than 8hrs layover."
Khuyết điểm: "The crew was not efficient or always looking for shortcut. The specific person assigned never recommended or gave any information about the amenities available rather was waiting to be asked uneasily and was not polite at all. Need to be trained more effectively for such a 5 star airlines."
Khuyết điểm: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Ưu: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Khuyết điểm: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Lights on ceiling, good movie selection, meals"
Khuyết điểm: "Needed a lot more water service to stay hydrated"
Ưu: "Nothing, weren’t even allowed on the plane."
Khuyết điểm: "Should have let me on the plane."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Khuyết điểm: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Khuyết điểm: "Family travellers should always be seat together"
Ưu: "Helpful crew. Clean toilets."
Khuyết điểm: "Overhead racks, so very difficult to close, always you need help. May a design fault."
Ưu: "The tv shows and the games for the kids the monitor was large and they didn’t need an ipad to calm down"
Khuyết điểm: "The food , i had better food in the Lufthansa they had jam butter pancakes and mostly a fluffy chewy piece of bread , also both choices were eggs one with cheese one with out !! Why not eggs or pancakes or maybe french toast or something arabic like flafel fool , also the dessert was dates! Not nice"
Ưu: "The crew was very polite and professional."
Khuyết điểm: "There could be more legroom."
Ưu: "Crew were rude and kept ignoring me"
Khuyết điểm: "Crew member needs to be more friendly and accommodate when things go wrong"
Khuyết điểm: "Delayed my luggage. Still waiting for Emirates to call me after 2 days"
Ưu: "They have varible movies and dramas."
Khuyết điểm: "Nothing."
Ưu: "It was wonderfull"
Khuyết điểm: "Legroom"
Ưu: "My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great."
Khuyết điểm: "Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time."
Ưu: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Khuyết điểm: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Ưu: "departure on time, seat comfort, service okay at time when I expect to have it."
Khuyết điểm: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "The food was poor quality, overcooked and even though I'd ordered a vegan meal, did not receive it. Crew was just okay. Completely disappeared after 1st meal; no water/juice service unless you went back to the back and asked for it. Overall was very disappointed based on previous reviews. This was a "meh" mediocre experience!"
Ưu: "Smooth boarding and take off on time !"
Ưu: "Flight attendants were very friendly and helpful."
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Ưu: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Khuyết điểm: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Khuyết điểm: "One carryon and no personal item - inconvenient and irritating! Security staff disposed of manicure scissors that met printed guidelines. Checked baggage was damaged, will avoid Emirates because of this. Staff, comfort, and food were very good, but will still select other airlines"
Khuyết điểm: "Service crew"
Khuyết điểm: "Services must be improved as far as hospitality is. Concern"
Khuyết điểm: "Not able to select seats during online checkin free of cost."
Ưu: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Khuyết điểm: "The 16 hour flight"
Khuyết điểm: "Leg room"
Ưu: "Everything except boarding and internet"
Khuyết điểm: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Ưu: "Flight was delayed by 7 hours because of techinical issues"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "COMFORT AND FRINDLY CREW"
Ưu: "The crew was incredibly welcoming and supportive. I was traveling with my daughter and they were so sweet to take pictures with her and bring her to the cockpit. The plane was state of the art and our flight was early. Now I see what everyone means when they say flying with Emirates is flying with among the best. Thanks Emirates."
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Khuyết điểm: "Bumpy landing"
Ưu: "Very good service I love it"
Ưu: "Received a flight credit"
Khuyết điểm: "Emirates overbooked the flight and we were bumped."
Khuyết điểm: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
Ưu: "Very courteous flight attendants. I liked the fact that they came from several countries and looked like a strong, united team. I also enjoyed the great selection of movies, music, news, and TV shows. The space between the chairs is more generous than other airlines I used in the past."
Khuyết điểm: "There was a long line for boarding in Entebbe and very few staff attending the process. I did not have access to online checking, although I received the message that I can do it online. Horrible scramble eggs. I could not eat it."
Ưu: "Excellent entertainment on a comfortable sized tv screen."
Khuyết điểm: "More beverages would be nicer."
Ưu: "Efficiency and friendly crew"
Khuyết điểm: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
Ưu: "Great staff and in flight entertainment"
Khuyết điểm: "Other passengers..."
Ưu: "Seats were comfortable and food was good."
Khuyết điểm: "My baggage didn't arrive although I was having 22 hours stopover in Dubai."
Ưu: "everything was very good we had such a great time"
Khuyết điểm: "nothing really"
Ưu: "Excellent service, food and media."
Khuyết điểm: "Bathrooms were dirty. Didn't get the Muslim meals that I ordered."
Ưu: "Entertainment and comfort are nice"
Khuyết điểm: "Food quality and service were mediocre at best"
Ưu: "Everything was efficient and fast. The entire staff was friendly and helpful."
Khuyết điểm: "none"
Khuyết điểm: "Crew was like they have come from heaven and they are doing favors for people like us"
Khuyết điểm: "The fish is terrible - no matter it is regular or low salt meal."
Ưu: "The crew was very nice"
Khuyết điểm: "Softer seats more wholesome videos"
Khuyết điểm: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Ưu: "Even with a full flight there was enough leg room. The crew were attentive and accomadating."
Khuyết điểm: "Bathroom floors were often wet"
Ưu: "Comfortable seats in Premium Economy."
Khuyết điểm: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Ưu: "Wheelchair assistance..very dignified"
Khuyết điểm: "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"
Khuyết điểm: "nothing"
Ưu: "I liked that the tray table in Economy had a mobile phone holder"
Khuyết điểm: "The seats were the smallest and thinnest I think I have ever sat in."
Khuyết điểm: "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
Khuyết điểm: "Nothing"
Ưu: "not too bad"
Khuyết điểm: "not too bad"
Ưu: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Khuyết điểm: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Ưu: "Food choices were great"
Khuyết điểm: "flight was super bumpy but not the pilot's fault"
Ưu: "Very delayed flight that resulted to missed my flight going to davao"
Ưu: "Crew were outstanding and food was awesome"
Ưu: "Food was good, comfy seats. Nice crew."
Ưu: "The airline stewardess are nice Smile"
Khuyết điểm: "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"
Ưu: "I had never flown with them before. One of my friends is coming to visit me in the Philippines next month. I told him make sure he books it on Cathay I was super happy with the whole experience."
Khuyết điểm: "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"
Ưu: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Khuyết điểm: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."
Ưu: "The upgraded seat to business class."
Khuyết điểm: "Some staff still needs training, sinplying saying no, is not acceptable, finding a solution and working towards a resuloution is more acceptable. Better verbiage used, checking on food count making sure EVERYONE gets what’s printed on the menu. Asking everyone equally on the same roll is the rule of thumb."
Ưu: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Khuyết điểm: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Ưu: "On time. Got an isle seat."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "On time"
Khuyết điểm: "Slow food service, average food. Slow after meal pick up."
Ưu: "Plane left almost 2 hours late otherwise everything was excellent."
Ưu: "There is actually meal between hkg and TPE. This is new."
Khuyết điểm: "The cabin is just too warm."
Khuyết điểm: "Very long delay leaving Hong Kong"
Ưu: "GOOD SERVICE & FOOD"
Khuyết điểm: "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
Khuyết điểm: "A white hair found inside the main course. The crew return it back to you."
Khuyết điểm: "food was horrible. Please improve the quality and quantity."
Ưu: "Everything was on time, with no hitches or major inconveniences."
Khuyết điểm: "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
Khuyết điểm: "I lost all my bags. FIXED IT"
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "The food was great, 2 free bags checked, free food and free movies! Very nice staff all around amazing."
Khuyết điểm: "Nothing"
Ưu: "This route is covered by an A350 which was nice to discover."
Khuyết điểm: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Ưu: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Khuyết điểm: "I had a cumulative 10 hours of delays on this trip and missed important appointments because of this"
Ưu: "There was nobody around the second business class section... was private and comfortable..."
Khuyết điểm: "No beverage service or nothing after take off... only breakfast service 2 hours before landing... but slept through that... woke up hungry."
Ưu: "Cathay Pacific provided excellent service."
Khuyết điểm: "As above. Total failure by Cathay pacific. We were abandoned."
Ưu: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Khuyết điểm: "None experienced"
Ưu: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Khuyết điểm: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Ưu: "The crew was more than accommodating. The little amenities helped for such a long flight."
Khuyết điểm: "16 hours in economy. There is no way to be comfortable on any plane."
Ưu: "I've taken other long-haul flights where it seems the flight attendants were serving food or drinks every couple of hours, leaving little time to sleep peacefully. But the Cathay staff, I think, balanced it well. Over 15 hrs, I was only woken up 2-3x for food. Was nice to be able to sleep without being disturbed too much."
Khuyết điểm: "Way too cramped in the economy section. I'm a small guy, but even for me it was cramped."
Ưu: "All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too."
Khuyết điểm: "Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly."
Ưu: "The food and crew attentiveness were excellent. Personal entertainment system that allowed me to also easily charge my mobile phone was great."
Khuyết điểm: "There was no order to the economy class boarding process. All rows all seats board at one time."
Checkin at KLIA a breeze. MH Regional Lounge ex KUL a fantastic pit stop for those on the go and shuttle flights conveniently departing from the MTB at KLIA, making the journey extremely efficient. Ground handling team proactive in handling passengers with need of assistance. Coordinated well with aircraft team ahead of main boarding party. Seated at 7F and saw the care and attention paid by luggage loading team - even attending to a piece of luggage that appeared damaged before loading it onboard. Crew are naturally kind and personable - and flight deck announcements professionally made with clarity. Flight handling smooth, perfect touchdown in SIN.
Love the friendly staff who went out of their way to assist.
Ưu: "Comfort and food."
Khuyết điểm: "Some flight attendants could ve friendlier."
Ưu: "No thank"
Khuyết điểm: "Baaad"
Ưu: "Our luggage missed the connection but the situation was well handled"
Khuyết điểm: "Entertainment"
Khuyết điểm: "Felt more like a domestic flight than an international"
Khuyết điểm: "Not being cancelled and delayed"
Khuyết điểm: "Better treatment of luggage. Better business class service. Food was poor."
Ưu: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Khuyết điểm: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Ưu: "The crew are friendly and reliable."
Khuyết điểm: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Khuyết điểm: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Khuyết điểm: "The air con totally not cold!"
Ưu: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Khuyết điểm: "Nothing for this trip"
Ưu: "Everything was great!"
Khuyết điểm: "Nothing!"
Khuyết điểm: "No onboard entertainment"
Ưu: "The food was good on this flight . The entertainment was good I managed to get a good sleep as well."
Khuyết điểm: "The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Ưu: "Attentive flight attendants ."
Khuyết điểm: "All acceptable"
Ưu: "Can’t find anything good."
Khuyết điểm: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Khuyết điểm: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "comfort and entertainment"
Khuyết điểm: "Crew"
Ưu: "The flights were on time :)."
Ưu: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Khuyết điểm: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Khuyết điểm: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Ưu: "The service"
Khuyết điểm: "The food"
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Leg room. Thanks Charles. Legend!!! 9c but prefer 10"
Khuyết điểm: "My screen didn't stay up. Needs fixing"
Khuyết điểm: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Ưu: "Crew were awesome. Could not do enough for you. Very personable too!"
Khuyết điểm: "Security at Adelaide very slow and under resourced."
Ưu: "Crew seems friendly."
Khuyết điểm: "Business class food is not that good. Menu were not provided so when time to take the order, we have to decide quickly."
Khuyết điểm: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."
Ưu: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Khuyết điểm: "Flight was 3 hours late!"
Ưu: "The staff were helpful, well trained, and friendly."
Khuyết điểm: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Ưu: "Cabin crew are attentive and helpful."
Khuyết điểm: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Ưu: "Efficient check in"
Khuyết điểm: "Nothing"
Ưu: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Khuyết điểm: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Ưu: "Routing convenience if you are heading to Kuala Lumpur."
Khuyết điểm: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Khuyết điểm: "Crew Service is horrible. They get angry very easily."
Ưu: "The boarding and entertainment..."
Khuyết điểm: "The food... and the lack of announcement to advise us on the delay"
Ưu: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Khuyết điểm: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Khuyết điểm: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
Khuyết điểm: "Lost baggage on direct flight"
Ưu: "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
Khuyết điểm: "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."
Khuyết điểm: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Khuyết điểm: "The airline lost our backpack raincover and did nothing to help find place a claim"