Always friendly and professional. Customer service AAA+++
Baggage delivery was poor in Brisbane. And they treated the bags badly. I lost 2 Q readers and they damaged bags. I know they are not happy with Qantas but wasn't really necessary
For 5hr flight should be better bigger meal
Departed and arrived late, breakfast meal missed as fridge broke.
Ưu: "Pretty much self serving at the back of the plane ( like it)"
Khuyết điểm: "Those seats were not comfortable; each row was too narrow, felt like a Sardine fish packed in the can. After back home, swear not fly with Qantas again."
Ưu: "seat comfort"
Khuyết điểm: "breakfast, coffee"
Ưu: "Crew always competent & professional"
Khuyết điểm: "Boarding was chaotic"
Ưu: "efficient, entertainment"
Khuyết điểm: "food"
Ưu: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Khuyết điểm: "The sandwich for lunch was boring and the bread was not very nice."
Ưu: "Good movies make for a quick trip"
Ưu: "Food was good."
Khuyết điểm: "Made me run from connecting flight in Sydney."
Ưu: "Everything was great"
Khuyết điểm: "Slightly more legroom"
Ưu: "On time flight ,no problems."
Khuyết điểm: "All was fine."
Ưu: "Friendly crew"
Khuyết điểm: "Needs vegetarian options"
Ưu: "Crew was very professional and willing to help"
Khuyết điểm: "Selection of movies not that great when you spend 14 hours sitting on a chair for that long you expect at least to have some good movies to watch ... that was a let down. Also everytime they served us food it seemed lime yhey didnt have enough of the choices we were given as the crew had run out of our choices all the time making choose things we didnt lie"
Ưu: "The crew, food and the entertainment were great."
Khuyết điểm: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Ưu: "Lots of movies and a good amount of food"
Khuyết điểm: "They wouldn’t let me choose my seats at all and the seats weren’t very comfortable. Which is surprising bc the plane is quite new"
Ưu: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Khuyết điểm: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."
Ưu: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Khuyết điểm: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Khuyết điểm: "There was no entertainment on board. There was provision for iPads in the backs of the seat, but none provided. There were drop down TVs but the audio was not working. Had I known in advance that this would be the case, I would have been able to prepare my own device and headphones."
Ưu: "Snacks provided were very nice. Flight was shorter than expected."
Khuyết điểm: "Nothing we didn't like, all was good!"
Khuyết điểm: "Lack of food for dinner..they ran out."
Ưu: "QANTAS were excellent."
Khuyết điểm: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
Khuyết điểm: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Ưu: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Khuyết điểm: "Airplane food is always what it is."
Ưu: "Staff were friendly, boarding was efficient, and in-flight service was unobtrusive."
Khuyết điểm: "To be honest, I really wish Qantas would include Bejewelled in their games offerings."
Ưu: "Excellet service. I liked where I seat that was very much appreciated. Its nice to have delightful meal and having bottle of water in seat pocket was a nice thought. Boarding was excelent. It was called section by section. Cabin crew were very friendly and attentive. I always like to fly with Qantas"
Khuyết điểm: "What I don’t like is always late in boarding... But having said never be late in arrival. Always arrived in time .."
Ưu: "Friendly customer service crew, nice amenities kit, and quick boarding."
Khuyết điểm: "Old aircraft (737) let’s down a good company and frequent flyers."
Ưu: "Very good service"
Khuyết điểm: "Food was very average for business class"
Ưu: "It was the day before Christmas and all the crew were friendly and happy to be at work (of service) from check in to cabin crew. Just lovely thank you."
Ưu: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Ưu: "I like food and service of crew members"
Khuyết điểm: "Yes I like it"
Ưu: "prompt checkin, boarding, baggage came out fast"
Khuyết điểm: "no drinks service prior to meal, seats squashy, don't eat the stir fried noodles they are tragic, entertainment system didn't work properly - again."
Ưu: "Crew were affable and courteous, even if not very attentive."
Khuyết điểm: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Ưu: "Seamless flight & good service from the cabin staff"
Khuyết điểm: "Bus from terminal to plane No inflight entertainment"
Ưu: "Crew was kind, food was good"
Khuyết điểm: "Very little legroom"
Ưu: "Everything, the crew, the service, the amenities."
Khuyết điểm: "Nothing to complain about, it was a great flight."
Ưu: "Crew was nice and offered extra drinks when asked."
Khuyết điểm: "Screaming crying babies"
Khuyết điểm: "Average airline compared to Singapore & MZ airlines"
Ưu: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Khuyết điểm: "They didn't have as big of a selection of movies on their smaller plane."
Ưu: "Fantastic crew on the upper deck who were trying everything they could to make me and my partner comfortable while trying to find a replacement seat with working TV equipment."
Khuyết điểm: "Seats very narrow, passengers behind kicking seats because not happy that I needed to recline to sleep. Failing equipment - the TV wouldn't operate on original seat, and on new seat, the touch screen didn't work on the entire left side of the screen. The only reason I flew qantas was because I thought they had better equipment. Crew on lower deck clearly not as dedicated to service. After being moved here in the hopes of getting a new seat with a working entertainment system I knew the service would be worse - and it was."
Ưu: "Excellent service from counter to end of flight, well dine"
Khuyết điểm: "The flight attendant was cranky and refused to give me another bottle of water although this was a 15 hr flight. She should really retire. The flight was delayed, which extended the whole trip by several hours. The food was mediocre at best."
Ưu: "comfortable seats. Okay food. Great entertainment."
Khuyết điểm: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Ưu: "Great entertainment, food, and beverage service."
Ưu: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Khuyết điểm: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."
Ưu: "I liked that they accommodated my dietary restrictions and that they supplied us with food for different parts of the flight."
Khuyết điểm: "I didn't like that I was delayed in the beginning of the flight"
Ưu: "Food, entertainment, comfy seats, quiet sleeping time"
Khuyết điểm: "Some of the head phone connection did not work"