Flight food is not good quality. So improve qty and quality.
We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
Getting bags takes longer time than expected
Ưu: "crews are ok. but they run out chicken entre. awful."
Khuyết điểm: "entertainment was poor. use remote control, really."
Ưu: "All okey except earphones issue .. doesn’t works to be connected"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Khuyết điểm: "Great selection of movies and the food was really good as well."
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Ưu: "My comments are as above . On the Auckland to Quatar leg of my journey Excellent airline and crew."
Ưu: "Plenty of room to move around"
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "Good entertainment."
Khuyết điểm: "Very cramped seating."
Ưu: "Good service."
Khuyết điểm: "Poor choice of entertainment."
Ưu: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Khuyết điểm: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Ưu: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Khuyết điểm: "Additional toilet may be considered"
Ưu: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Khuyết điểm: "None"
Ưu: "very courteous flight crew"
Ưu: "service, food and cleanness"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Seat was comfortable entertainment was nice food was excellent"
Khuyết điểm: "Nothing"
Ưu: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Khuyết điểm: "No internet and the food was mediocre at best."
Ưu: "The Qatar Airways price."
Ưu: "The plane is very comfortable and the staff are friendly"
Khuyết điểm: "Nothing"
Ưu: "Easy boarding. Courteous, helpful and professional crew members."
Khuyết điểm: "No internet service on long international flight."
Khuyết điểm: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Ưu: "Comfort and Cleaniness."
Khuyết điểm: "Food and ways to provide chairs - avoiding providing wheel chairs and food requirement."
Khuyết điểm: "N/a"
Ưu: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Khuyết điểm: "Nothing.every thing is fine"
Khuyết điểm: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The boarding process was simple, food was ok."
Khuyết điểm: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Ưu: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Khuyết điểm: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
Khuyết điểm: "I had to ask for wine to 3 different hostess's"
Ưu: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Khuyết điểm: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Ưu: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Khuyết điểm: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Ưu: "On Time good service"
Khuyết điểm: "Serving alcohol on board"
Ưu: "Food, service, staff at the counter"
Khuyết điểm: "Cant think of any"
Ưu: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Khuyết điểm: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Ưu: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Khuyết điểm: "Not much of space in aircraft"
Ưu: "We liked how attentive your crew members were"
Khuyết điểm: "The flight we took out from Doha to India was a bad experience the boarding was not handled well and the crew in that flight were not attentive."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
You should add little bit more snacks.
Tjue legt me strandes on Iraq and the Manager would not speak to me and tell me if I was rebooked or what, I had my PCR test, was four hours early and complied with everything they asked. I am sickened how they treated customers, I needed to spend $2300 to get back to the US.
Ưu: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Khuyết điểm: "Social distancing first .... the food is not good second .... the ticket prices are high for such a service"
Khuyết điểm: "Excellent"
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Khuyết điểm: "Food availability a minor challenge but crew handled it very nicely."
Khuyết điểm: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Ưu: "The food was very nice. The IFE was very nice as well. The seats were comfortable."
Khuyết điểm: "The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty."
Khuyết điểm: "Seating"
Khuyết điểm: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Khuyết điểm: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Ưu: "Cabin crew services"
Khuyết điểm: "Food could have better"
Ưu: "The food was nice and the crew were friendly."
Khuyết điểm: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Khuyết điểm: "Online Check-in didn't work properly, so we had to check in at the airport. They were understaffed and it took us over an hour to get through check in. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. The flight itself was overbooked, and we then had to place our backpacks under the seats in front of us, giving us no leg room for 13 hrs."
Ưu: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Khuyết điểm: "Some slight delay in clearing up some catering equipment."
Ưu: "On time boarding . Crew was helpful"
Khuyết điểm: "Food was not satisfactory"
Ưu: "Emerites is a great Airline"
Khuyết điểm: "All well"
Khuyết điểm: "Co passenger is rude or showed attitude"
Ưu: "Dinner portions were too small."
Khuyết điểm: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "It was unlike any other flight. It’s a luxury in air. Seating was so comfortable, lots of space to move around. Great perks for a 14 hours trip."
Khuyết điểm: "Nothing"
Khuyết điểm: "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
Ưu: "Punctual on Time. Clean Cabin. Nice Crew"
Khuyết điểm: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Ưu: "Onboard comfort and entertainment system"
Khuyết điểm: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Ưu: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Khuyết điểm: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Ưu: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Khuyết điểm: "I had opted for wheelchair assistance and the same was not provided in New York airport. She was left on a taxi alone to get to next terminal. As she was traveling alone and has problems on her legs , she got nervous and this travel was a stress full one."
Ưu: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
Khuyết điểm: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
Ưu: "Crew was very nice and responsive to my needs."
Khuyết điểm: "Entertainment system was par as other airlines but earphone jack was arcane and did not allow use of my own headset which is superior to the poor quality supplied equipment. Also the interactive touchscreen was not interacting well and at some point the screen froze leaving me without the ability to continue my movie."
Ưu: "Emirates still remains one of the leaders in hte business"
Khuyết điểm: "The crew was unwilling to do their job. I sat in the window seat and the crew member assigned to us wasn't even willing to pass me drinks or food leaving the task to the people sitting next to me or to me overly stretching to get to the tray. She never smiled, talked nor look at us. Not really a kind service I would say. Never had such a odd experience, usually people doing that job have much more attention to these type of details"
Ưu: "Would have been better if the Veg food was not of the saem menu as in the preceding flight"
Khuyết điểm: "Leg space too less. Cramped seats"
Ưu: "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
Khuyết điểm: "There was a long bus journey at the airport in Dubai for a flight from Dubai to Lahore. All passengers including myself were very surprised. When the bus stopped neat the air craft for boading, ground staff were seen collecing heavy hand carry luggage from the passengers for putting them in a separate compartment for taking as a cargo, which caused another delay in boading. Old air craft on this route should be replanced. Before boading from Dubai to Lahore, I checked my flight status several times on flight information screen but my flight was not shown on it. Later, I checked on hand touch screen and came to know that gate was B2."
Khuyết điểm: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Khuyết điểm: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Ưu: "Long flight. Not enough overhead space. Crew was great. Food ok. Seats get very uncomfortable on a 15 hour flight"
Ưu: "Their entertainment system, meals and aircraft cleanliness"
Ưu: "Live the overall ecperience"
Ưu: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."
Khuyết điểm: "food"
Ưu: "No lunch coupons or future flight discounts given"
Khuyết điểm: "Unapologetic about causing so many subsequent delays"
Ưu: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Khuyết điểm: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Ưu: "Activity bags for children, lots of legroom, great entertainment selections - new movies, nice individual screens, great colors and lighting and a nice smell. Flight attendants all nice and helpful, love the flight attendant outfits."
Khuyết điểm: "The technical problem with flight from Dubai to Dulles could have been resolved before boarding the flight. Crew could have been more clear on how much longer it would take to resolve the problem before and not after boarding the flight."
Ưu: "The fly was fine as usual"
Khuyết điểm: "Not Emirates fault but they open my bags and made a mess with the presents for my family"
Good: The flight landing was smooth. Bad: Gave only a cup of water, rather than a bottle for the night. Good: The flight attendant refilled the tea cup.
The flight was 5 hours delayed for no reason. I missed my connecting flight to San Francisco. Very poor job done
Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort
Food is not very good also the time
Khuyết điểm: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."
Khuyết điểm: "Vegetarian meals"
Ưu: "Everything was great."
Khuyết điểm: "Waited on the plane for a while before takeoff"
Khuyết điểm: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Khuyết điểm: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Khuyết điểm: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Ưu: "The food, crew & entertainment system"
Khuyết điểm: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Ưu: "The best trip! Thk"s! Good luck,T.Airlines!"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
Khuyết điểm: "Boarding was orderly but a bit long. In general very well managed."
Ưu: "Great flight"
Khuyết điểm: "Na"
Khuyết điểm: "long boarding"
Ưu: "including new releases"
Khuyết điểm: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
Khuyết điểm: "Flight was delayed 4 hours. Given that you don't usually book onward travel with Turkish, it made a mess for me--doubled my cost to get the rest of the way home."
Khuyết điểm: "Flight was delayed 2 hours before take off."
Ưu: "Great food, great plane, shortest flight."
Khuyết điểm: "The restroom is too narrow on this plane, at least the one I tried. They ran out of one entree since everyone wanted chicken and not the fish. They should know this and make more chicken available and less fish. But I tasted both and both entrees were good. The "sour cherry juice" is great."
Ưu: "Great food! Also, the selection of movies and TV and other entertainment choices was wide. Seats weren't bad for an overnight flight."
Khuyết điểm: "No complaints"
Khuyết điểm: "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"
Ưu: "All was great. I love this company"
Khuyết điểm: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
Ưu: "Good food"
Khuyết điểm: "Rude customers in plane"
Khuyết điểm: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Ưu: "Pretty much everything except for the fact that they have no entertainment in Russian"
Ưu: "best in all regards"
Khuyết điểm: "none"
Khuyết điểm: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Ưu: "Food and good movies selection"
Khuyết điểm: "Flight attendant actitud"
Khuyết điểm: "The layover was too long."
Ưu: "Great staff!!"
Khuyết điểm: "N/A"
Ưu: "Exceptional service and very friendly crew members."
Ưu: "Boarding ontime and hospital crew. I appreciate and big thanks to the transfer desk at Istanbul."
Khuyết điểm: "I was about to loose my walker which I was supposed to receive when I get from the aircraft in Istanbul but the lady at the transfer desk helped me find it. After I bought the ticket it was offered 24 hours later at very much Lowe price ( 25%less than what I paid for). I contacted the Turkish airlines but they never give me any credit or compensation."
Khuyết điểm: "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
Ưu: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Ưu: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Khuyết điểm: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Ưu: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Khuyết điểm: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."
Ưu: "A lot of food and drink, toothbrush, slippers, etc."
Khuyết điểm: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "The flight was smooth (good pilots) and the service was great."
Khuyết điểm: "The space between seats."
Ưu: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Khuyết điểm: "N/A"
Ưu: "Movies selection and food was great"
Khuyết điểm: "I was sitting in a row with 4 year old and her mother. It wasn't comfortable for them and for me at all, as the child was moving and talking constantly. Well, it's kid, I understand. But as I was going to use restroom I noticed that there was about 6-8 rows where there was only 1 person in 3 seats. Share and spread the space"
Ưu: "Outstanding service, very attentive crew, careful attention to punctuality."
Khuyết điểm: "no information on frequent flier program"
Ưu: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Ưu: "The crew was amazing!"
Khuyết điểm: "Missing a bag , longer wait time at Abu Dhabi"
Khuyết điểm: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."
Ưu: "The crew was terrible. The aircraft from AUH to bangalore was in bad condition. My seat would keep coming back if reclined, my neighbour’s seat wouldn’t recline."
Khuyết điểm: "The airport in Abu Dhabi was a mess! There was zero organisation and etihad ground staff were not managing things either. My bag came back broken!"
Ưu: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Khuyết điểm: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."
Ưu: "The flight was on time. Food was reasonable."
Khuyết điểm: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Ưu: "I enjoyed the services, the crew and the food and beverage"
Khuyết điểm: "The WiFi services. I ordered the lite service for $4.95 and the 30 mb was finished in less that 10 minutes. Not sufficient"
Khuyết điểm: "Crew was very rude when giving veg meals. Even though we had confirmed veg meals multiple times with the airline prior to boarding, they still did not know that we had a specially requested Meal. After notifying the crew of this, one member gave us an extra meal. Another extremely rude staff member then proceeded to yell at us for eating meal. This was extremely uncalled for and has severly ruined the reputation of this airline in our eyes. The customer should still be addressed with some common courtesy and not be treated as if they are beneath the crew members, as if we are at fault for the crew's own carelessly stupid mistakes and lack of organization and proper communication"
Ưu: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Khuyết điểm: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Khuyết điểm: "The on boarding staff was rude and unhelpful. The seats of the same ticket were not issued aside each other. The food is below mediocre compared to Emirates. Would take Emirates anytime over Ethihad moving forward."
Khuyết điểm: "Everything was good about the flight"
Ưu: "Crew tried to make the best of the situation. Food"
Khuyết điểm: "How do you seat my wife, my 2 year old daughter and me all seperatly from each other and since our first flight from London refuse to change our seats for us. Knowing that we couldn’t choose our seats when checking in initially!!! We were not the only ones separated on this trip and we all had to sweet talk each other so we could swap and sit together. This makes the life of the crew so hard as it is not their fault and clearly many people were affected!! Lastly stop using small planes for your Brisbane flights!!!!!!! We pay good money and deserve better. This is not the first time"
Khuyết điểm: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Ưu: "Flight was very comfortable from boarding to landing."
Khuyết điểm: "Food was just very normal and lack variety. Should provide more options."
Ưu: "Flight was very comfortable from boarding to landing."
Khuyết điểm: "Food was just very normal and lack variety. Should provide more options."
Ưu: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Khuyết điểm: "I wanted to cancel this flight and I am not able to connect to the right department in just fly, this is the most annoying experience I have had. If left unresolved I might not use kayak.com ever again"
Ưu: "I'd never flown Etihad before and had a 13 hour flight followed by a 5 hour flight with them so I went in with fingers crossed for a good experience. My flight from JFK to Abu Dhabi was on an A380 and it was a spectacular plane. The crew was amazing the entertainment selection was great, the bathrooms were clean - it was a great experience."
Khuyết điểm: "I have no complaints other than it would have been nice to be able to go online and have a look at my seating & have the option to change my seat. Fortunately I didn't need to change my seat but it would be nice to have the option to at least look."
Khuyết điểm: "Food choices were limited"
Ưu: "The staff was outstanding. The plane was older and looked it."
Khuyết điểm: "The food was just barely edible. The choice of movies was pathetic. If it hadn't been for the staff this would have been an unacceptable experience."
Khuyết điểm: "Nothing. Everything was perfect."
Khuyết điểm: "Seats and IFE"
Ưu: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Ưu: "Having two seated aisle was fantastic for me and my partner because it meant we didn't feel like we were disturbing anyone if we wanted to get up and go to the bathroom and have a stretch. The chairs and leg room was okay, much better than our previous flight. You are fed lots of food so you never go hungry and the entertainment was good. Having USB ports to charge your phone or other devices is fantastic."
Ưu: "On time, entertainment, friendly crew"
Khuyết điểm: "Seat comfort was HORRIBLE on 777. Next leg on A320 was tons better."
Ưu: "I have always loved service of Etihad airways. The food was awesome. The staff was friendly and courteous. Seats were comfortable. Surely enjoyed every bit of it."
Ưu: "US immigeation at abudhabi is helpful and reduces delay at lax"
Khuyết điểm: "Shorter transit times and seats are not comfortable for the long duration flight. Served limited meals for 16 hrs journey."
Khuyết điểm: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Ưu: "flight on time easy custom clearance at Abu Dhabi"
Khuyết điểm: "food, perhaps could offer alternative for dinner."
Ưu: "Crew were great"
Khuyết điểm: "Very noisy with loads of kids, crying babies"
Ưu: "Quick flight"
Khuyết điểm: "Seating is tight"
Khuyết điểm: "They ran out of food (lamb and chicken) and served veg dish for both the main courses!!"
Khuyết điểm: "Veg meals ran out very fast, not enough options for all the passengers."
Khuyết điểm: "Faulty Seats. Had to change seats thrice. luckily, the flight was not that full. Seats were not reclining at all."
Khuyết điểm: "Luggage claim process"
Ưu: "The food was nice. Vegetarian and non veg options were good for all the passengers."
Khuyết điểm: "Boarding process was one of the most unorganised and pitiful for passengers I have ever seen!! Baggage check in process was a mess and the crew could not handle it. There were multiple lines at baggage check in for some reason for economy itself. We were guided by crew to one of the lines. Then after half hour, they put our line behind another line that arrived after us! Mismanagement led is to wait for nearly 2 hours at baghage check in. Also, the person at kiosk failed to check me in for connecting flight from Abu Dhabi(I was marked for airport checkin, so web check in was not an option). So when I reached Abu Dhabi, I was told my name was not even on the list!! Moreover I had only half hour layover at Abu Dhabi due to delayed flight from Mumbai . One of the worst experiences ever as it was also our honeymoon!"
Ưu: "Meal was good"
Khuyết điểm: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Ưu: "The crew were friendly and helpful. The airplane was spacious."
Khuyết điểm: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Ưu: "Boarding was smooth. Crew was nice and friendly. Bathrooms were neat and clean. Nice airplane."
Khuyết điểm: "Food had very little variety."
Ưu: "All flights were on schedule and reached on time. I have got good price with Kayak. In Flight hygiene was good. Food was good."
Ưu: "The comfort and elegance of the plane and seats. The genuinely kind nature and attentiveness of the staff from ticketing to flight crew to landing."
Khuyết điểm: "There was a bad odor of the bathroom, also I asked a blanket from the crew, then after 20 minutes I got it. Also the little rude dealing from the one of the crew. Little islamic programs"
Ưu: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
Ưu: "In air service"
Khuyết điểm: "leg room and boarding delays"
Khuyết điểm: "Can improve quality of pure Veg food and give them more option so that they can travel conveniently"
Ưu: "The staff was really nice when I asked for the green tea they make sure you get it"
Khuyết điểm: "Food need to be improved"
Ưu: "No thank"
Khuyết điểm: "Baaad"
Ưu: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Khuyết điểm: "Not being cancelled and delayed"
Khuyết điểm: "Did not departure on time"
Ưu: "All went Well, no delays, good service."
Ưu: "On time"
Khuyết điểm: "Everything. Bad business class food. Old movies. No inflight service."
Ưu: "Window seat was good for enjoy very wonderful outside view."
Ưu: "Boarding was organized"
Khuyết điểm: "Vegetarian food wasn’t great"
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate without priority Bagage Delivery business class"
Khuyết điểm: "Cancel last minute and no compensation given, how rude it is."
Ưu: "This flight nothign"
Khuyết điểm: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Khuyết điểm: "I haven't even made it to my destination yet."
Ưu: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Ưu: "Food provided in Mumbai to KL flight was satisfactory."
Khuyết điểm: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."
Khuyết điểm: "Ok flight but so cold on board"
Ưu: "Air conditioning"
Khuyết điểm: "Not much of a meal and serviced quick then picking up paper before finished eating"
Ưu: "On-time departure and on-time arrival."
Khuyết điểm: "Perfect flight"
Ưu: "The cabin crew."
Khuyết điểm: "Again, incorrect information of boarding gate."
Ưu: "Staff onboard were good"
Khuyết điểm: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Ưu: "Friendly & attentive crew"
Khuyết điểm: "Departure delay (10 minutes)"
Ưu: "Attendants were very good"
Khuyết điểm: "12 hrs in the air!!!"
Ưu: "Most of it, especially having a meal on such a short flight."
Khuyết điểm: "Could do with more legroom, tall people exist"
Ưu: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Khuyết điểm: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Ưu: "Short flight."
Khuyết điểm: "One of our luggage was delayed during transit."
Khuyết điểm: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Ưu: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Ưu: "The service"
Khuyết điểm: "The food"
Khuyết điểm: "Incompetent handling of engine error by both ground and air crew"
Ưu: "Larger seats"
Khuyết điểm: "Food was below standards. Really need to improve."
Ưu: "Good was great."
Khuyết điểm: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Ưu: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Khuyết điểm: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Khuyết điểm: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Ưu: "Good entertainment"
Khuyết điểm: "Check in- only 2 desks open."
Khuyết điểm: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Ưu: "Plane (A380)"
Khuyết điểm: "Limited choice menu, some minor malfunctioning seats & screens"
Ưu: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Khuyết điểm: "Food was okay but entertainment was non existent"
Ưu: "Boarding was easy with less passengers."
Khuyết điểm: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Ưu: "Newer B737-800 aircraft Improved entertainment system Drinks"
Khuyết điểm: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Ưu: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Khuyết điểm: "Small seating area, hard to sleep on a 13 hour flight"
Ưu: "Cabin crew friendly and helpful."
Khuyết điểm: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Khuyết điểm: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Ưu: "I love flying with MAS"
Khuyết điểm: "I don't like Tax Refund Customs Verification"
Ưu: "Crew were friendly and professional."
Khuyết điểm: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Khuyết điểm: "I realize not always the fault of the airline themselves but the over 3 hour delay caused me to completely change my plans in KL."
Ưu: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Khuyết điểm: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."
Ưu: "I was late to the gate and its was close. The steward call the Captian and I was able to get on to the flight even tho the gate wast already close. Everyone was very helpful.."
Khuyết điểm: "Everything was good so therefore there wasn't anything I didn't like.."