Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Check in was efficient"
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Good customer service. No baggage charge."
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "It landed safely"
Khuyết điểm: "Awful, awful food. Terrible and rude staff. Bad aircraft with things falling apart and tears in seat covers. Cant hear the announcements. The online check-in doesnt work. Check-in counter staff are all confused and slow as sloths."
Ưu: "There was more leg room on this flight. The crew were very nice."
Khuyết điểm: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."
Khuyết điểm: "We had heavy luggage and needed to pay for excess luggage weight. The V.A. website did not indicate that the excess baggage fee applied to the total weight of the checked luggage and not each bag As I result, I had to visit a Vietnam Airlines office in person in HCMC to figure out how much weight to purchase. This required several hours looking through the website, finding a local office, waiting on line, and finally getting a clear explanation about the excess weight I was required to pay."
Ưu: "Food vouchers"
Khuyết điểm: "Significant flight delays"
Khuyết điểm: "Very bad communications delays were not advised prior"
Ưu: "The flight was quick and on time"
Khuyết điểm: "Nil"
Khuyết điểm: "Used a cattle car bus to board. Annoying."
Ưu: "The crew onboard was friendly, but the check in crew was average."
Khuyết điểm: "The plane was quite old and there were no beverages except for water."
Khuyết điểm: "I was bumped from the flight and left alone"
Khuyết điểm: "They need to be more upfront, honest and to the point about the luggage policy. I was charged $65 for my check in one piece of luggage. Reading their website, may be I read wrong, it says you allow one piece of check in luggage. When I checked in for my flight, was told that my ticket was promotion."
Ưu: "Easy and quick boarding, pleasant flight staff and booking in staff. There was plenty of leg room. Was able to carry on way more than I should have so didn’t have to pay for stowed baggage!"
Ưu: "Nothing, the entire experience was terrible"
Khuyết điểm: "They cancelled and rescheduled my flights 3 times - both flights to and from Siem Reap. They didn’t have enough immigration cards, and they gave the ones they had to they Chinese customers while ignoring the westerners. The seats are falling apart. The plane is old."
Khuyết điểm: "To avoid the delay. To manage the lines that were formed both for checking in and to board."
Khuyết điểm: "1 check in bag only policy."
Ưu: "Check in and boarding was easy."
Khuyết điểm: "What’s the deal? Are we allowed to use cell phones during the flight? I think the announcements say, “No”. But the flight attendants don’t enforce it. So, which is it?"
Khuyết điểm: "No visa on arrival. Missed my flight"
Ưu: "The plane was clean."
Khuyết điểm: "Flight was canceled with only a single email as notification, cost me an extra $160 to rebook at the airport"
Khuyết điểm: "No food or drink"
Ưu: "Boarded quickly and easily, arrived 10 minutes early and flight smooth and no issues."
Khuyết điểm: "Nothing"
Ưu: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked. The rest of the flight was uneventful. It was a short flight. Less than one hour."
Khuyết điểm: "This was our third short flight in se Asia and our first to be charged for luggage. They charged $5 per kilo so we had $100 charge between the three of us for two baggage’s checked."
Khuyết điểm: "There was a short delay. No announcement. No idea what was going on. For a fifty minute flight it was ok."
Ưu: "Friendly crew, organized check in and boarding process, sat on the runway for too long."
Khuyết điểm: "Not one free drink or even a tiny snack- no entertainment or WiFi, uncomfortable seats"
Khuyết điểm: "International ticket did not include any checked luggage. Charged us more for our luggage than the tickets. Flight attendees handed out the wrong immigration form to entire plane for China instead of Hong Kong. We Filled them out not knowing they were different. Waited online at immigration for 40 minutes only To be told we were given the wrong forms. Everyone had to go to the back of the line and wait again. They didn’t even provide free water on the plane. Terrible experience. Shouldn’t be allowed to advertise misleading prices on Kayak."
Khuyết điểm: "We went to queue up as soon as the counters numbers were on the board and opened, we waited for at least 50 minutes before we were able to check in. Very inefficient system."
Ưu: "The plane was new. Boarding was fast cause everyone was upset."
Khuyết điểm: "The company knew that there were going to be a delay and gave everyone notices 3 days before due to machanical issues (which wasn't true becaused I overheard the captain talking about a scheduling problem that the company knew for days and didn't fix while we waited for transportation). My group was given a 2hr delay notice by email. Once we got to the airport and checked in the plane was further delayed. It was the last flight of the day. What was originally 7pm flight turned in a 1230am flight, 5.5HR delay. Arrived into Siem Reap airport at 130am, which was pretty much closed. Hotel tax and regular taxi/tuktuk didn't come out at this time. We were stranded at airport and was at the mercy of overpriced hustlers who charged 3x the normal price for a riding into town. They charged $10/person and put as many people into a car/van as possible. Are vanpool had 9 people, $90 for the van in total. The airline should have arranged transportation for us to correct the situation. The hustlers didn't give receipt, this we cannot make any claims. VERY DISAPPOINTED AT CAMBODIA AIRLINES!!!!!!!!!"
Ưu: "Everyone was most helpful to us."
Ưu: "The team's uniforms"
Khuyết điểm: "Our flight was delayed due to weather. The airline drove another group for a different flight to their gate but the 14 passengers on our connecting flight were left on our own to run to the gate, only to watch the plane pulling away as we ran up. The airline service desk was unapologetic and did very little to help. Since my son and I had already used our one time entry visa into Vietnam, we were not able to join the rest of the group at a local hotel. We instead had to purchase additional tickets for a 1am red-eye. Our wait in the area outside passport control had no food or water and even though we asked they would not bring us anything to eat during the 7 hours we had to wait to get our boarding passes for the red eye."
Ưu: "There's nothing I like about this ANGKOR AIR. You disgrace Cambodia and Cambodian people by using their names and provided a horrible service and poor plane qualities. I was scared once I had boarded. The condition of the plane is poor. Overhead bends were duct tape to stop from open during flight. The list goes on. Thank God it was a short flight."
Khuyết điểm: "I will never fly this airlines ever again. It's not worth the price nor the safety of your life. 1. Horrible gates from Ho Chi Minh City. 2. Old plane 3. We're treated like second class citizens 4. It rained when we arrived in Ho Chi Minh City from phnom Penh. We walked in the rain to get on the transporting bus. There's a guy with one umbrella. But he used to covered himself. With these kind of treatments and attitudes, one day you will get beat by your competitors. I know you are arrogant right now. But as Vietnam continues to thrives in tourism. There will be better airlines coming and will provide better services. Even the airport in Ho Chi Minh City is horrible. Cambodia airport have amazing lounge and services. I love Vietnam. But your AIRLINES ruined the experience."
Ưu: "Efficient check-in, boarding and take-off"
Khuyết điểm: "Interior of plane was old looking but fine for a short flight"
Khuyết điểm: "Well, the fact that the plane didn't show up at the airport was a problem...then they were unwilling to give me an alternative route which caused me to miss my scheduled meetings. When an attempt was made to contact the Vietnam Airlines office in the USA NO ONE ever picked up the phone! At this time I'm unclear whether or not my refund is being processed. I ended up having to book a totally different ticket with another airlines (of course). First and last time I will ever attempt to fly with Vietnam Airlines."
Ưu: "Vietnam airline is a good airline, reliable, mostly on time. Wet towel and a bottle of water are provided for short flight. Flight attendants were courteous and helpful."
Ưu: "On Time"
Khuyết điểm: "No meal"
Ưu: "Nice crew good airplane flight delayed and hour and then disembarking took a long time"
Khuyết điểm: "Incompetent ground staff in Siem Reap, who barely spoke English and no listening or problem solving skills. They wrongly denied boarding to one of the passengers, claiming he needed a visa that he did not need (as confirmed by Vietnam Airlines transit counter later in Ho Chi Minh city and by the Vietnamese Consulate. This resulted in us buying a brand new ticket for later time and applying for a visa, given there was no ground staff from Vietnam airlines who could help."
Ưu: "Pretty much on time and airport very comfortable with some wifi. Only half full so easy. Water passed out but no snacks. Keep your boarding pass stub for transfer."
Ưu: "Great. And I was very suprised they served food for less than 2 hours flight! It wound very happen in the us!"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Multiple flights were cancelled for the day, so our 10am flight eventually became a 4:30 one. I hadn't checked my email the previous evening (my error) so still went to the airport really early. There was no one to confirm the 4:30 wouldn't end up cancelled too, so we booked with another carrier."
Ưu: "Well organized, friendly crew, and the pilots flew and landed very smoothly."
Ưu: "Flight was great but there was a problem at check in; I believe they had a computer problem but they got past it!"
Khuyết điểm: "Very upset that we were not given advance notice of need for Vietnam visa to transit thru SGN to PQC. Cost us 820 usd at the REP airport."
Ưu: "People are very co-operative always smiling, ready to help,clean, greenery everywhere, warmth&affection,i loved it"
Khuyết điểm: "Nothing"
Ưu: "Quick flight"
Khuyết điểm: "Airplane not that nice"
Ưu: "Felt like a regional jet but still fairly expensive for the region."
Khuyết điểm: "Bare bones and nothing much else"
Ưu: "short flight so not a lot of services required. The main plus was free 20kg checked in baggage."
Ưu: "Allowed me to change time (extra charge), easy check in. Quick flight."
Khuyết điểm: "Very basic, to change time I had to go to their office downtown at very specific times, wait a long time. Seem a bit disorganized."
Khuyết điểm: "Need to cleanup the cabin."
Khuyết điểm: "Attentiveness, we were miss for food purchasing was abit rush."
Khuyết điểm: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Khuyết điểm: "International travelers should not use Air Asia because of baggage limitations and application of excess baggage charges. It operates as a commuter airline."
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Ưu: "Good service, nice nasi lemak"
Khuyết điểm: "None"
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Khuyết điểm: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Khuyết điểm: "Delayed flight"
Ưu: "Nothing. We arrived safe"
Khuyết điểm: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
Ưu: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Khuyết điểm: "Always delay!!!!"
Ưu: "we arrived almost half hour ahead of schedule"
Ưu: "Everything was smooth"
Ưu: "Ease of checking in -- and getting to the gate."
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "Good music"
Khuyết điểm: "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
Ưu: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Khuyết điểm: "Crew was not helpful"
Khuyết điểm: "The flight was delayed today for half an hour"
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "The price"
Khuyết điểm: "You don't even get water"
Khuyết điểm: "Everything"
Ưu: "Not a lot"
Khuyết điểm: "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
Ưu: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Khuyết điểm: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Ưu: "Arriving safe"
Khuyết điểm: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Ưu: "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
Khuyết điểm: "Not enough directions signage when arrived in KLIA2."
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "Overall not bad the flight left on time and was a good flight."
Khuyết điểm: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Khuyết điểm: "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
Khuyết điểm: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."
Ưu: "Love the staff"
Khuyết điểm: "Everything was expensive"
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Ưu: "Hard to complain about a $100 USD flight."
Khuyết điểm: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."
Khuyết điểm: "No drinking water!"
Khuyết điểm: "Flight delay"
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Ưu: "Clean plane"
Khuyết điểm: "Charged for everything . We paid $1.50 USD for a small cup of tea."
Ưu: "For once, had a friendly check-in agent."
Khuyết điểm: "A number of delays. Little or no information. Crew attended well to each other."
Khuyết điểm: "Staff must friendly"
Khuyết điểm: "Always the same problem - not enough leg room."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "The crew was eventually accommodating. I am pregnant and asked if I could stretch out on the empty row behind us. However, it was an emergency row and no, we weren't allowed. Eventually, they offered me a seat with an empty seat next to it. The other passenger in the row wasn't very happy with me sitting there. One of the stewards offered me the back row to stretch out. There was no one sitting there. I don't know why that wasn't one the first options. But I'm thankful that I was able to lay down and sleep."
Khuyết điểm: "The cabin is very crowded. No food or drinks are provided so be prepared to pay or bring your own."
Ưu: "Cool signage and ads. Quick on and off boarding process"
Khuyết điểm: "Seats way too small and uncomfortable, no in flight entertainment or plugs, charged for basic drinks, cash only, Seats too close to one another, seat belt not made for American bodies, took off late. Basically the spirit airlines for East Asia"
Khuyết điểm: "Very little leg room."
Khuyết điểm: "Not enough leg room in coach. I’m 180 cn"
Khuyết điểm: "Crew non smile."
Ưu: "Crew was excellent. Seats border on the awful. I am 6'2". My knees were almost touching my chest. And, the airline allows seats to recline. Seriously? Short flight however."
Khuyết điểm: "Boarding area at DMK was in a large area for gates 1-6. It was packed. Almost wall to wall people. No air conditioning. Blowers circulating hot air. Major thunderstorm delayed boarding for 1 1/2 hours. All flights. Chaos in the bordering area. Not fun."
Ưu: "Quick, easy flight"
Khuyết điểm: "Nothing"
Ưu: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."
Ưu: "Nice crew. Clean airplane."
Khuyết điểm: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."
Ưu: "Excellent timely flight. No food or entertainment for this short flight. Should be not applicable option"
Khuyết điểm: "Nothing"
Ưu: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Squeezy legroom."
Ưu: "On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Khuyết điểm: "Legroom best described as cosy.On time departure. Budget flight and you get what you pay for. Would happily recommend and use again."
Ưu: "Nice newer plane and mindful staff."
Khuyết điểm: "No free snacks or drink offered."
Khuyết điểm: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."
Ưu: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Khuyết điểm: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"
Ưu: "Very delayed with no announcements!"
Khuyết điểm: "Absolutely, no let room."
Ưu: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."
Khuyết điểm: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."
Ưu: "Nice airplane for a decent price. One of the best low cost airlines"
Khuyết điểm: "............,.....................................h"
Khuyết điểm: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Ưu: "Safe flight."
Khuyết điểm: "15kg checked bag limit (most airlines have 25kg as standard). Additionally this costed 900 Bahts which is crazy expensive!!! Line up to pay baggage fees was long and slow. No other airline appeared to have that problem. No food or drink served. No in flight entertainment. I'd go with another airline in the future. We are on a 3week holiday and taking stuff out of our checked bag to reduce the weight to 15kg was nothing short of a nightmare."
Khuyết điểm: "Luggage fee for less than 20kg for one way is more than the ticket itself? How rediculous!"
Ưu: "We were connecting and the connecting flight was late and the CSR held the plane just for us."
Khuyết điểm: "Once on board the crew was horrible. Because of the problem, some other groups of people decided to take our seats to spread out. So I just took the seats immediately available to us that were open. The flight attendant decided to check our boarding pass to see if we were in the right seat, and of course we were not (because the other people decided to take our seats as we were the last to board). I figured this was just fine. We even paid extra for the assigned seats but for the sake of getting the flight going due to our tight connection, we took the nearest available seats. Unfortunately, a group of 6 people had to take 5 minutes to rearrange the seats because the flight attendant "insisted" we take the seats on our boarding pass. It would have been much easier if the crew would have just let us take the seats that were available instead of trying to rearrange the other group."
Ưu: "Quick boarding, on time, professional staff. Can get cheap food ahead of time, but only recommended if you won't have time to eat otherwise because the food isn't great."
Khuyết điểm: "No individual seat entertainment, less legroom than other carriers"
Khuyết điểm: "It was very expensive for check in luggage. The fees were more than our flight"
Khuyết điểm: "I felt like the airline was in business solely to make money not to provide excellent service for customers. The airline nickeled and dimed everything. Charged an arm and a leg for checked bags and charged PER KG on bags exceeding their limit."
Khuyết điểm: "Told only one carry on bag of 7 kg so I checked my other 13kg and I was charged as much for my baggage to HCMC as what plane ticket cost but, others were taking two or three carry on bags. Budget flight but they rip you off for baggage. I would do anything to avoid this airline in the future."
Ưu: "Good flight crew, on-time, all went well."
Khuyết điểm: "No water was served, would have liked a bit more legroom."
Khuyết điểm: "Cramped space and extra charges for checked luggage."
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Ưu: "Great food warm service"
Khuyết điểm: "Late boarding"
Ưu: "Relatively on time"
Khuyết điểm: "No food. Small seats. Late boarding"
Ưu: "Flight left on time and aircraft was good."
Khuyết điểm: "Check in was a mess. Long lines. Online Che k in didn't work and site was down many times."
Ưu: "Crew was safe and efficient"
Khuyết điểm: "We were not informed that they charged for baggage! At the last minute we had to run and pay $30.00 each bag. The only way to know that was going to the airline website link on the confirmation email-very back door. Also on the flight not even water was free-you had to pay for everything. Add all that to the fact that the tickets were more expensive than other Thai airlines. We weren't all that happy with Air Asia!"
Khuyết điểm: "They charged me USD 36 to check in one bag up to 15kg, although it clearly stated on their website that my flight from Ho Chi Minh to Bangkok would cost USD 18 up to 20kg. After arguing with the manager, and then having to call AirAsia Thailand, I realized they were both incompetent and rude. Kayak never allowed the option to pay for baggage when I booked the flight, and AirAsia didn't believe me and wouldn't even respect their online fee chart. I will never fly AirAsia again, and I will also dispute the charge with my credit card company, as it is unprofessional if not illegal."
Ưu: "My grandmother was 82, the boarding crew went above and beyond to help her with wheelchair. I'm most grateful for because the terminal was very far."
Khuyết điểm: "Too much advancement. Everything needs to be pre-booked, pre-check in, pre-order. I wished they told us discounted rate and if we have check in, we need to pre-buy the check in"
Ưu: "short and sweet"
Khuyết điểm: "charge for checked bags"
Khuyết điểm: "Flight departed 30 minutes late. No water or drinks included. I understand meals or snacks but not even water?"
Ưu: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Khuyết điểm: "Baggage fees Long lines"
Khuyết điểm: "No food or beverages served, seats wouldn't recline, bag fee"
Ưu: "It got me there"
Khuyết điểm: "The bagage fee for one checked bag was excessive. The cost of the flight for distance high."
Ưu: "Checking two bags cost us US$100! Water was not free!"
Ưu: "Plane did not crash."
Khuyết điểm: "Double charged me for a single checked bag. Nah check was almost as much as the ticket. I bought a ticket from Cambodia to chiang Mai, which had a stop in Bangkok. They charged me for each connecting leg. Smallest seats I have ever sat in in a plane. Terrible experience will never fly again."