Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "Food is great. Crew are very nice."
Khuyết điểm: "Advanced seat assignment"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Khuyết điểm: "Offer better options to redeem rewards/miles!"
Ưu: "Food was great. Service was great."
Ưu: "Crew was fantastic."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "very attentive staff clean, comfortable plane with leg room"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "The staff was great"
Khuyết điểm: "Take off was two hours behind schedule. I missed my next flight and had to wait about 5 hours in SFO for the next available to pdx"
Ưu: "Food, drinks, snacks, comfort level."
Khuyết điểm: "Selection of movies is really bad."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Food and accommodating flight attendants."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Khuyết điểm: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "Love everything about the Korean Air."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "Food was disappointing. Wine was not offered until asked."
Ưu: "On time, crews were friendly and helpful"
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight was typical."
Khuyết điểm: "No direction for the connecting flight and no help to understand the connecting flights."
Khuyết điểm: "Crew was not very helpful"
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "The seat was very spacious"
Khuyết điểm: "More space to put things"
Ưu: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Ưu: "The crew was absolutely amazing!"
Khuyết điểm: "I think everything was amazing"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Khuyết điểm: "The food and drinks were sub-par"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "It was very good no prO lens at all:)"
Ưu: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Khuyết điểm: "Nothing. All was great"
Ưu: "The crew"
Khuyết điểm: "Being late"
Ưu: "Very helpful staff. Easy check in. Comfortable seats."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Khuyết điểm: "angled flat seats."
Ưu: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Khuyết điểm: "The second meal (light lunch, i think) had dry shredded chicken."
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Thier food tasted excellent!"
Khuyết điểm: "Wish there was a vegetarian option too."
Ưu: "Really nice crew, the flight was great."
Khuyết điểm: "I think the food made me sick. It could have been the long journey but 1/2 hour after I ate it I felt really sick."
Ưu: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Khuyết điểm: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Ưu: "Best customer service"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Khuyết điểm: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Entertainment was good"
Khuyết điểm: "Seats were uncomfortable, food was terrible"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "The service on this flight was excellent.First class service in the economy section."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "I loved the crew, for the most part the food, and the large screen to."
Khuyết điểm: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Ưu: "Soft chair."
Khuyết điểm: "The stewardess was been chatting with the passenger the whole time and she called everyone a "darling." You have to pay for your snack and there are no entetainment. But like I said...I don't care because it's only a short flight. What I care is the flight being delayed."
Ưu: "evening flight. not too crowded"
Khuyết điểm: "delayed by 1 hour meal was so-so"
Ưu: "great service and help with everything!!"
Travelled in time as advertised
It was QR707 , sold as AA8119 - I was not able to select seat online and not able to select food option online too!
Never let me on flight bc of Covid requiremrnts
Seats weren’t clean. Screens need to wiped correctly.
Ưu: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Khuyết điểm: "Plz improve the foods and entertainments"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Not satisfied"
Khuyết điểm: "Need improvements"
Ưu: "Attentive and friendly crew, leg room"
Khuyết điểm: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Ưu: "As always crew magnificent"
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Khuyết điểm: "Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service."
Khuyết điểm: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Khuyết điểm: "maybe they can offer more snacks on the plain"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Ưu: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Khuyết điểm: "Short transit time"
Ưu: "Service is great, planes were on time or only minimal delay. Wifi access, food is pretty descent, blanket and pillow plus small package with toothbrush. Stewardess very friendly and helpful!"
Khuyết điểm: "Nothing"
Ưu: "Lots of entertainment"
Khuyết điểm: "Originally I was assigned a wonderful seat but then I was put in the back by window it was very cramped and noisy. The flight stuff was mediocre and the food was not that good either. Big difference from the flight over"
Khuyết điểm: "Entertainment and food timings are odd."
Khuyết điểm: "Seat not very good"
Ưu: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Khuyết điểm: "WiFi"
Khuyết điểm: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Ưu: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Khuyết điểm: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Ưu: "Service of air stewards very friendly and polite"
Khuyết điểm: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Khuyết điểm: "Luggage items are missing."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Ưu: "Individual entertainment"
Khuyết điểm: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."
Ưu: "Love it. Newer airplane; state of the art high-tech."
Ưu: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Ưu: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Khuyết điểm: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Ưu: "Seat leg room is very decent"
Khuyết điểm: "very old planes with no wifi. Food overall was terrible. So called 5 star airline."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Attentive flight attendants, good entertainment selection, and yummy food."
Ưu: "Great crew members.. Very helpful"
Khuyết điểm: "Boarding was very slow... Just one person Also lost 1 bag from Dallas to Delhi"
Khuyết điểm: "My bag was overweight so o checked online and it said that the charge would be $50, but when i got to the airport in Dubai the charge was $75 with no explanation about thr difference. When we arrived in LA we set on the tarmac foe about 45mins waiting for an open gate. Wasnt the best experience"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "The in-flight entertainment selections were top notch. Also the service was very good. I would definitely fly with them again. They replaced our flight from an A380 to a B777. The 777 was much smaller and cramped. Also we no longer had the option of choosing our seats. I later found out this was due to an issue with Delta and Atlanta not allowing proper booking of larger planes."
Khuyết điểm: "Since their service is new to Atlanta we had a bit of a problem checking in. They had separated their economy class section from business class at two separate areas within the terminal. These areas were not close to each other too and made it very difficult to find where to check in. The economy area was actually hidden away and made it difficult to find. It was so difficult that they finally started letting economy people check in at business class since everyone was getting lost. I am sure with time they will resolve these minor issues however."
Ưu: "A380 - was amazing. Roomy and quite"
I liked watching TV on the AA app. I didn’t like that the flight attendant assumed MY bag was the one that overcrowded the overhead bin and took it up front. I understand a crying baby but when it’s excessive, maybe the flight attendant can offer some assistance to the family to calm the baby down or help them in general and remind the family that there are other passengers on board
Ưu: "The flight was on time and the plane was clean and new."
Ưu: "I like the ability to watch movies"
Khuyết điểm: "The cabin was hot... air didn’t blow well... the crew was abrasive and rude. I asked simple questions and got long explanations for no reason"
Ưu: "Not much"
Khuyết điểm: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Khuyết điểm: "Not a thing. Good airline, all the way around"
Khuyết điểm: "Seat choices that were aisle or window for free"
Ưu: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Khuyết điểm: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Khuyết điểm: "Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality."
Ưu: "AA has good in flight entertainment"
Khuyết điểm: "1+ hour delay, could’ve left on time"
Khuyết điểm: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Khuyết điểm: "Flight was cancelled, some staff I dealt with to rebook had some attitude issues, others where fine. Overall not very transparent throughout the process. Definitely could've been much more helpful."
Khuyết điểm: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Khuyết điểm: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Ưu: "Very friendly crew"
Khuyết điểm: "N/a"
Khuyết điểm: "I missed this connecting flight."
Ưu: "Boarding was very smooth crew was very pleasant and helpful"
Khuyết điểm: "I will never fly with American again."
Khuyết điểm: "Rude and disrespectful"
Ưu: "Staff were nice enough."
Khuyết điểm: "We gate checked our stroller and carseat intending to pick them up at the gate when we land. This is something we do every flight we take with no issue, but despite the gate agent confirming that the items would meet us on the jetway, when we landed, we were informed that we would need to pick them up in baggage claim. This meant that instead of having our infant sleeping in his car seat as we spent an hour + going through customs, we had to carry a crying baby around the entire time. In addition to the fact that we asked the gate agent told us the wrong thing, instead of being handled with care, the stroller and car seat were sent down the baggage claim carousel with all of the other bags, getting banged up. This was incredibly frustrating and a terrible customer service experience."
Ưu: "Flight was delayed so much that I would miss my connection so I never went and am on a new flight today on a different airline"
Ưu: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Ưu: "Fast trip!"
Khuyết điểm: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Ưu: "the staff was great from check in at the airport until I landed"
Khuyết điểm: "I wish the snacks were heathy like dried fruit and nuts"
Ưu: "I really like American. The seats were comfy and legroom was adequate. I especially liked the individual screens and free in-flight “Netflix” movie service, which kept my 2 year olds occupied for the 4 hour flight. I see no need to fly any other airline."
Ưu: "Staff service was very good, departure on time"
Khuyết điểm: "Food was pretty bad, especially the pizza snack served before arrival. The entertainment selection is poor. Movie choices not very good, and if you fly frequently, have already seen many of them. Same with tv chioces"
Ưu: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Khuyết điểm: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Ưu: "On time flight, as comfortable as can be hoped for."
Khuyết điểm: "This flight was on time, but Dallas to Huntsville is frequently delayed. Also, the airplane is often quite old-appearing on the interior."
Ưu: "The flight was smooth."
Khuyết điểm: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Ưu: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Khuyết điểm: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Khuyết điểm: "Typical Shanghai ground delays"
Ưu: "The pilot did a great job flying. Very smooth."
Khuyết điểm: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Ưu: "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
Khuyết điểm: "Maintenance problems, late departures, uncomfortable airlines"
Khuyết điểm: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Khuyết điểm: "Lost our bag in LAX"
Ưu: "Special food is not proper"
Ưu: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Khuyết điểm: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Ưu: "In seat entertainment screen and USB charger. The chicken salad"
Khuyết điểm: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Ưu: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Khuyết điểm: "No entertainment at all for this cross country trip."
Khuyết điểm: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Ưu: "Crew was nice"
Khuyết điểm: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Ưu: "Great flight, service was awesome!"
Khuyết điểm: "Nothing"
Ưu: "The staff was so nice and helped me find my way around."
Khuyết điểm: "Food prices a bit high when compared to buying the same thing outside the airport."
Khuyết điểm: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Khuyết điểm: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"