Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Service is the best"
Khuyết điểm: "Mileage is the worst"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "Service, entertainment, and seats are all great."
Khuyết điểm: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Khuyết điểm: "More frequent stops for water or drinks or at least larger cups. ."
Ưu: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Khuyết điểm: "As with other airlines, flying coach is uncomfortable."
Ưu: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Khuyết điểm: "Plane feels dated. A title tired."
Ưu: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Ưu: "Good food. Good communication."
Khuyết điểm: "More water."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crew was amazing and accommodating as we had an infant."
Khuyết điểm: "Entertainment was subpar."
Ưu: "excellent service - good food"
Khuyết điểm: "aircraft a bit outdated"
Ưu: "Food, professional staff and crew"
Ưu: "great service. my kids loved the special treatment!"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "My flight was postponed or delayed as the airline like to call it until the next day due to Narita International Airport closing after 11pm! First of all I didn’t realize major international airports closes especially with a airplane still on the runway! After our flight was “delayed” Korean Airlines scrambled to get us into hotels. This process was very poorly organization and many of us non Japanese speakers were left very confused because they kept forgetting to interpret what they said into English. I had to keep reminding them. We had to stay in long lines throughout the process which took up at least 3hrs. On top of that we waited at least 45 minutes the day after to get our new boarding passes! I was so over my trip to Japan by then and very disappointed with how Korean airlines handled the situation. I will most likely not take Korean airlines again and it will be a long time until I take another trip to Japan."
Khuyết điểm: "Their food"
Ưu: "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
Khuyết điểm: "Wish Korean Air flew domestic US flights. We would only fly Korean!"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Khuyết điểm: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "Great flight crew, speedy and efficient departure procedure"
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Incheon Airport consistently rated one of the best in the world, has everything s traveler needs and more. Airplane was exceedingly clean, Flight Attenddents very professional, attentivel and efficient."
Ưu: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Khuyết điểm: "I had to wake up so person behind me could eat."
Khuyết điểm: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Ưu: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Khuyết điểm: "There wasn't anything that I didn't like."
Ưu: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Khuyết điểm: "n/a"
Ưu: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Khuyết điểm: "Slight delay in departure"
Ưu: "Great service overall . Crew was very nice."
Khuyết điểm: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Khuyết điểm: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "Amazing crew! Great food service!!"
Khuyết điểm: "Cleanliness of tray table"
Ưu: "Speeding of departure after boarding"
Khuyết điểm: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Outstanding service as always - ANA rocks!"
Khuyết điểm: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Ưu: "One of the best service! Thank you!"
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Ưu: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Khuyết điểm: "The food was not enough, we felt so hungry before arriving."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Khuyết điểm: "Entertainment - didn't have to many movies I liked. Food was ok."
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Khuyết điểm: "Flight attendant didn't mention so well about drink service."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Ưu: "It was fast and the crew got right to it as far as take off and getting home."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable."
Ưu: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."
Khuyết điểm: "Vegetarian food options."
Khuyết điểm: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Khuyết điểm: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"
Khuyết điểm: "Disappointed that they would not do anything to allow my son and I to sit together. I ended up in a window seat and my son was in a middle seat 5 rows apart. You would think they could find some combination of a middle & window by moving a couple of single travelers but NO. Kept saying that it was a full flight so no go. It's not like we demanded an aisle seat. Just left a "bad taste in my mouth". Not the ANA service that I am used too."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Khuyết điểm: "limited movie selections"
Ưu: "My Marine son and I traveled ANA from Okinawa to Hiroshima. We had to be bussed out to our plane but it was so worth it because we were on a Star Wars plane."
Khuyết điểm: "My son and I had made separate reservations and they lost his. however he was able to get on the flight and they sat us together."
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Excellent service and flight experience!! Thank you."
Khuyết điểm: "NA"
Ưu: "Early arrival. Crew very good."
Khuyết điểm: "Lack of seating choice. Standby tickets issued at Dulles 15 hrs ahead of flight. Tight transfer time."
Ưu: "Excellent service and food"
Khuyết điểm: "None"
Ưu: "Excellent food and service"
Khuyết điểm: "None"
Ưu: "Fast flight"
Khuyết điểm: "N/A"
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "Good on time"
Khuyết điểm: "Small table"
Ưu: "I really liked the Japanese green/yellow juice. I don't know the name but it is delicious! Movie options were awesome!!! All 6 Star Wars!?! Yes, please!"
Khuyết điểm: "I did not enjoy the cold noodles. The sauce for the noodles however, was tasty. I really did not like the navigation for the TV. I don't know if mines was broken, for some of the graphics lay over each other and looked pixelated making it hard to choose what I wanted. I did not find the menu to navigate in the menu's very intuitive. Oh goodness, and rewinding went too fast. i found myself watching scenes over and over again cause if I were to fast forward, it would have gone too fast as well."
No pillow provided, crew very friendly
More healthy food options.
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "More storage space in business"
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Fast boarding. Early arrival. Comfortable seat."
Khuyết điểm: "I had to ask 3 times for an arrival card from the crew. Bread was dry. There should have been a breakfast served prior to landing, but no food service after 1 a.m. though flight arrived at 7:40 a.m. Timing of meals was not convenient for me at all. They wake you up at 1 a.m. for your main dinner. I would have preferred to sleep until 5 a.m. then have a good breakfast. The amenity kit in Business Class was substandard when compared to other airlines"
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "The crew professional and friendly"
Khuyết điểm: "The food was rather bland and did not live up to my expectations"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Khuyết điểm: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Khuyết điểm: "Reservation online"
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Khuyết điểm: "Excellent flight service no"
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Khuyết điểm: "Cabin temperature too cool"
Ưu: "Everything From the food to the drinks to the comfort"
Khuyết điểm: "Nothing"
Ưu: "Spacious and comfortable bed."
Khuyết điểm: "The food wasn't that great. Average at best."
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Khuyết điểm: "Little or no room in Economy"
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Khuyết điểm: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Ưu: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Ưu: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Khuyết điểm: "The seats and there is not much leg room"
Ưu: "Service was spot on and food was good. Very comfortable flight overall."
Ưu: "Great service always"
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "The service, seats, food, drinks and bed!"
Ưu: "Liked everything from service to comfort"
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "The food was ok. It didn't set my heart on fire, but I did finish it."
Khuyết điểm: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Ưu: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Khuyết điểm: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Ưu: "Food & condition"
Khuyết điểm: "Crew were unfriendly and rude"
Ưu: "The SIA crew is the most gentle and careful I have ever encountered."
Khuyết điểm: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Khuyết điểm: "Nothing"
Ưu: "Consistently good food."
Khuyết điểm: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Ưu: "Seating space was very good. Meals terrific"
Khuyết điểm: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "Everything was perfect excellent service by the crew."
Khuyết điểm: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Food choices were great, Crew were friendly, fast and efficient, Toilets were kept clean, organized and stocked the whole time."
Khuyết điểm: "More choices for movies, and i wish subtitles in English would be made available even when watching the movie in English."
Ưu: "Great services. Seat was good."
Khuyết điểm: "The queue to board could be better."
Ưu: "Already commented in the Hanoi to Seoul part. Sorry."
Ưu: "Crew is great and professional"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "I slept like a baby the whole way!"
Khuyết điểm: "I don't care for the food. It upsets my stomache."
Ưu: "The seat aircond cooling"
Khuyết điểm: "Food..should have local halal foods for muslims"
Ưu: "Great entertainment system for every seats unlike the other 777 I took a few days ago. This one also had plug-ins available. As always, cabin attendants were excellent."
Khuyết điểm: "Food quality was not as good as my earlier Asiana flight from Honolulu to Seoul."
Ưu: "Typical airline"
Khuyết điểm: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
Khuyết điểm: "Delayed and stuck inside of air plane for 3 hrs."
Ưu: "A wonderful airlines, IMHO. I cannot give any complaints about it. The airline crew was really helpful. I cannot rate the meals because I only had drinks on but legs of flights."
Ưu: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Ưu: "The crew was kind. The Meal was great. All good."
Ưu: "Glad to have food and drink on the flight. Airline flight attendants were superb on all 4 Asiana flights from Honolulu, Hawaii to Vietnam via Seoul, Korea that I took. Beautiful as well as super efficient and responsive to all requests. I felt "served" as a customer in the best sense of the word, something I have not felt for a long time on an airplane. Even through the flights were long and very full, the attendants were very professional and this made the flight seem shorter and more enjoyable. The economy seat had more legroom and seat space than most other airlines, which made sleeping/dozing much easier. Pillow and blanket too."
Khuyết điểm: "Food was so-so, except for the Korean dinner which was very good. I had to ask for a 2nd glass of wine - skimpy portions both times."
Ưu: "Flights on time , good seats and a good services"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Service, food and legroom, cleanliness"
Khuyết điểm: "Crew are attentive, service is good.. food is good and legroom is better than most airlines.. The aircraft is warm and I had to call the attention of the FA and she took care of it.. I am surprised, being a gold member does not give you any priority regarding boarding.. Hopefully this will be addressed, especially to loyal clients.."
Ưu: "Great transfer lounge in Inc he on airport"
Ưu: "Staff as usual Asiana provided superb service."
Khuyết điểm: "other passengers being obnoxious and rude"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Ưu: "No entertainment at bulk head"
Ưu: "Crew was excellent. Food was great. Would definitely recommend Asiana to my friends and family."
Khuyết điểm: "No charger outlet"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Food and staff"
Khuyết điểm: "tv screen too small... need upgrade or newer type plane..."
Ưu: "The food was again good and the service was excellent. The entertainment was also good"
Khuyết điểm: "Fight was so late that i missed my connection. I allowed three hours. The flight was 2 1/2 hours late so there was not time to go threw customs."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Khuyết điểm: "The food is always our problem, bec we r not used to eating Korean food, and by the time they ask us what food we can get? They run out every time they get to us , who , like us who are in the back seats- all is left is Korean food and we have no choice! Please make more food varieties, thank you"
Ưu: "Great flight attendants"
Khuyết điểm: "These folks never take off on time. Preflight is done way too late...minutes before boarding. Never an apology for late departures. If this is the norm, I think I'll pay a little extra next time."
Ưu: "Crew was super. 2 wonderful hot meals."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Meal was good"
Khuyết điểm: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seou"
Ưu: "Food, service were great"
Ưu: "The crew was nice"
Khuyết điểm: "Movie selection"
Ưu: "Friendly service, Korean meals, accommodation and courtesy for disabled passengers"
Khuyết điểm: "Not enough Korean meals"
Unfortunately when I went to check-in they couldn't find me in the system and I wasn't showing a reservation. The Airline crew was great and allowed me to board but I had to wait 30 minutes for them to get approval even though I had my electronic ticket and I had paid for the flight
Ưu: "Flight on time"
Khuyết điểm: "Better food"
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Ưu: "excellent check in, they accommodated me despite my late arrival due to traffic from an airport transfer from another terminal"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "The crew was good and professional. Friendly."
Ưu: "CREWS WERE FRIENDLY/FOOD WAS GOOD"
Khuyết điểm: "for a long flight seat could have been a bit bigger."
Ưu: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Khuyết điểm: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Nothing in particular"
Khuyết điểm: "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
Ưu: "The plane and crew were excellent."
Khuyết điểm: "The food was very bad, not taste. Departure was over one hour late."
Khuyết điểm: "Long lines at check-in counter. We waited for almost 2 hours!"
Ưu: "Crew was very caring and service was excellent."
Khuyết điểm: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Ưu: "Crew were courteous and efficient."
Khuyết điểm: "No IFE and wifi inflight. Snacks served was very poor quality."
Khuyết điểm: "Outstanding flight to Hawaii."
Ưu: "Horrible airline."
Khuyết điểm: "tiny seats for tiny people, crappy food, cold in the jet, Really a low class airline."
Ưu: "The flight was faster than going to Philippines and movies is convenient"
Khuyết điểm: "when you ask for extra food coz youre hungry but crew tells you wait"
Ưu: "On time flight"
Khuyết điểm: "Food"
Ưu: "Good selection of movies."
Khuyết điểm: "Late, late, PAL is always late. First we were late by two hours; then boarding was delayed by one hour after that; then we sat on the tarmac for two more hours. Literally my dad had almost finished watching his first plane movie before we were able to takeoff. Fortunately our flight wasn't cancelled, but we missed not one but TWO connecting flights because it was so late. Also, MNL is a terrible airport. What is the logic in needing to pass through THREE sets of metal detectors and x-ray machines before boarding?"
Khuyết điểm: "Slow checking and too much time to wait"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Beautiful plane and crew. On time. Comfortable economy seats. I can’t complain. The food was no worse than any other carrier in economy."
Ưu: "The flights themselves were good and the crew members were attentive to requests."
Khuyết điểm: "The worst part was my departure flight was delayed a full 24 hours due to the airline combining two flights to ensure max capacity on board. No concessions were given and unfortunately I lost out on a whole day of my vacation, so beware if you book on Phillipine Airlines, you may not receive the flight dates which were originally booked."
Ưu: "Great crew, smooth flight, good selection of movies (economy)"
Ưu: "Great service Super friendly crew"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "In-flight entertainment movies"
Khuyết điểm: "Sitting too close to other passenger"
Ưu: "Both the flights were high quality and easy."
Khuyết điểm: "The 13 hour layover in Manila was terrible. Philippine airlines has one room with very few good places to sleep. That night of sleep was really uncomfortable and staying in one room for so long drove us crazy."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Overall a very nice flight. Crew was helpful when asked to assist and provide additional beverages."
Khuyết điểm: "Food was pretty awful. Needed more beverage service throughout the flight, just water would have been fine. Shouldn't have to constantly ask for water, the crew should pick up on the need and respond to it."
Ưu: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Khuyết điểm: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."
Ưu: "The crew was fine.I appreciated that it was non-stop."
Khuyết điểm: "There was about 8" of leg room in the economy section. Not enough to move my feet around. The beef sausage breakfast was tasteless and not very warm; the eggs were watery. The movie was extremely violent. I worry about the children on board who could see it even if they couln't hear it."
Khuyết điểm: "Why are there so many security lines to go through. Before going to the check in counter there's a security line; at the immigration there's a security line which I believe is required there; then at the gate there's a security line. There are just too many security lines to go through"
Ưu: "Flight was on time..staff was courteous"
Khuyết điểm: "Good was ok"
Khuyết điểm: "delayed..."
Ưu: "I liked the service , the friendliest crew, quick ease for boarding"
Khuyết điểm: "Food was not that good. They could have done better in that department. I've had better airline food. Needs work there."
Khuyết điểm: "They make it hard to upgrade your seat in route. No on board entertainment."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "Like all four of my flights on Philippines Airlines, over 3 hour delay. They could not leave on time on any flights, over head speaker in terminal was just constant flight being delayed-significantly. Hawaii to Manila and back, you had to down load an app onto your phone prior to leaving for any in flight entertainment, on your phone only. Terrible food. This was my worst flying experience ever and I do 4 international trips a year. Save time and money, fly another airline even if it means a connecting flight, you will still get there quicker. Pathetic."
Ưu: "Food, gift pack, in-flight wi-fi based entertainment."
Khuyết điểm: "Seating a little bit cramped in coach."
Khuyết điểm: "Seats were very small. Think Asian size. I am 5foot 10 inches and it was a struggle to sit there for 3 hours. There is no tv on the plane. They want you to use your personal device which I would not do as this would drain my battery. There is no charging station on the plane. 3 out of the 4 PAL flights were delayed each by two hours or more. I would not take this airline again. I got a cheap fare of $600 roundtrip and now I know why it was so cheap. The airport in Manila is so shitty limited seating and limited choices of food."
Khuyết điểm: "My Check-in Baggage was lost"
Ưu: "The ground crew were extremely helpful and friendly. The airport in Manila is not very good, but that's not PA's fault."
Khuyết điểm: "Seats are a bit small and the WIFI both in the aircraft and in the airport was horrible."
Khuyết điểm: "There is a lot to improve on with their food. As the main Philippine carrier, they should make adobo in the best possible and original way that returning residents will immediately feel they are "home"."
Ưu: "Good service. Comfortable."
Khuyết điểm: "Every flight from Manila to Honolulu was delayed at least 1 hour."