Better service, can be further improved by anticipating customer needs.
I had the choice of selecting my own seat 💺, that was awesome 👏
Khuyết điểm: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Ưu: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Khuyết điểm: "The airport is not proper for travels , you need at least 2 hours to finish from the long lines and finding your way to the right location before the immigration and run to the gate if you are in good shape minimum from 10 to 15 minutes"
Khuyết điểm: "Row was very crowded. Seats much too close together."
Ưu: "The crew was attentive and friendly!"
Khuyết điểm: "The plane was late to fly. All the passengers were in, and we were ready to take off, but we kept sitting still for 30 minutes for no reason. Though the plane was not late at the end, as we landed on time."
Ưu: "Departing on time"
Khuyết điểm: "Food"
Khuyết điểm: "Food"
Ưu: "Every thing about my trip"
Khuyết điểm: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"
Ưu: "Excellent service"
Khuyết điểm: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Ưu: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Ưu: "Great food, comfortable seats. I didn’t go business class, but tbh I think flyin business class this route is a waste."
Khuyết điểm: "Having to stop over in Bishkek and deplane before going on to Mongolia. Why do we have to go through security again when we’re getting onto the same plane with the same items?"
Khuyết điểm: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Ưu: "Quality of Service"
Khuyết điểm: "-"
Khuyết điểm: "I like everything"
Ưu: "Food was good! Loved all the goodies! Crew was friendly"
Khuyết điểm: "The airplane was way to warm, for such a long flight it should've been a better temperature inside the plane, you dont want to get all sweaty and smelly while traveling!"
Ưu: "The only thing that I liked was that I got to spend time in Turkey which is beautiful and had friendly people outside of the airport."
Khuyết điểm: "Customer service sucked! Especially in Amman and Turkey . No one would help you when you need it in the airports and their desks are not open long enough to get the help that you need in Amman. Also, when you ask the information desk at the airport in Amman to call someone from Turkish Airlines they tell you that they can't because they won't come. I hope that this feedback would be used to make the airlines better because Turkey is truly a beautiful place."
Ưu: "Everything was great!"
Khuyết điểm: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."
Ưu: "The flight was great. It was before the flight that was highly stressful"
Khuyết điểm: "Boarding procedures in Istanbul were terrible. No communication. Lots of anxiety and stress. Running through airports."
Ưu: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Khuyết điểm: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Ưu: "Entertainment was excellent- choice of movies, music and ground cameras,"
Khuyết điểm: "Food was average; no snacks or snack service which made for a long time between meals on a 12 hour flight. The flight purchased was from Venice to Houston with a connection in Istanbul. The required passport recheck and gate location at opposite ends of the terminal made this a mad dash to catch the flight. It was too little time for comfort."
Khuyết điểm: "terrible delays and little assistance in Warsaw from turkish airline desk"
Ưu: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Ưu: "Food was fine"
Khuyết điểm: "Plane left late."
Khuyết điểm: "Delayed yet again"
Ưu: "Employees were very helpful. Service was great."
Ưu: "Staff serving onboard were very nice and food is ok - selection of movies were good"
Khuyết điểm: "On two TK flights in a row today the outlets the TK handed out headphones were sub-quality - and I basically had to sit and manually keep them in place during both journeys to be able to hear something. Truly annoying! Also - for some reason service was done by only one person per aisle which meant I had to wait really long time before getting both food and drinks."
Khuyết điểm: "بغينا نموت"
Ưu: "Absolutely nothing, because it never happened."
Khuyết điểm: "I don't like the fact that I'm stuck in a hotel in turkey without an inkling of when my flight will take off or if it will even take off. I was sent from desk to desk and everyone I spoke with said the same thing, "I don't know" , To every singlee question I had. I slept In the airport like a homeless person just to be shuttled around turkey afterwards in search of a hotel, and I say search because the shuttle that was provided went to 2 different hotels before we got to the one I'm in now. I'm disgusted, and afraid I won't even get a flight out of here."
Ưu: "Patience is a virtue"
Ưu: "Nice to have a meal on a short flight. Flight attendants were very cordial and their service was efficient. The shuttle service from the gate to the plane was very quick such that everyone was boarded in a timely manner."
Khuyết điểm: "There was no entertainment media available. Flight may have been too short for entertainment equip plane."
Ưu: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Khuyết điểm: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"
Ưu: "Easy to get exit row seat, very nice crews, good food incl. free wine."
Khuyết điểm: "Istambul Intl. Airport: Wifi requires a code to be sent to a working cell phone. It never worked for me (and that on 6hrs+ layovers there) and obviously people with only a pc or iPad/ipod/iphone without working sim card are screwed. If you offer free wifi, don't add ridiculous requirements that no one can fulfill."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Khuyết điểm: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."
Ưu: "flight was comfortable and nice"
Khuyết điểm: "the food offered ...disgusting ..........the airline knows this but continues to serve the customers horrible quality food ."
Ưu: "It is on time, crew is professional. In general, the flight was ok."
Khuyết điểm: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Ưu: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Khuyết điểm: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Not much"
Khuyết điểm: "Seats and not alot leg room, the security itself wasnt great ..."
Ưu: "The seats were actually comfy in economy. My layover was cheery at the Istanbul Airport."
Khuyết điểm: "You cant be worried too much about time...had a tight connection = detached from luggage. Fixed the next day."
Ưu: "The crew, the food and all the amenities including the entertainment"
Khuyết điểm: "Security at boarding resulted in delays and overcrowding of the area with long lines"
Khuyết điểm: "The food is horrible"
Ưu: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Khuyết điểm: "I don't think anyone could say they didn't like something about the flight or service."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Ưu: "Feel like reacist Company"
Khuyết điểm: "I didnt like the treatment of the crew."
Ưu: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Khuyết điểm: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Ưu: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Khuyết điểm: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Ưu: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Khuyết điểm: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Ưu: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Khuyết điểm: "Plane is old and entertainment facilities are no longer appropriate"
Ưu: "Crew was nice."
Khuyết điểm: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Ưu: "Average crew. Average seat."
Khuyết điểm: "They could have controlled screening babies better. They just let them scream....."
Ưu: "Tight seat, was moved out of exit row because of my age"
Khuyết điểm: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Ưu: "The cue lines per zone are the most brilliant idea!"
Khuyết điểm: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Khuyết điểm: "boarding wasn't good."
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Ưu: "The crew was very careful"
Ưu: "Food and entertainment was awesome"
Khuyết điểm: "It's awfull to sleep. Very unconfortable."
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Khuyết điểm: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Ưu: "Good quality flight"
Khuyết điểm: "But delayed and lost baggage"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Khuyết điểm: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Ưu: "More experienced, professional crew, better food and service."
Khuyết điểm: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Khuyết điểm: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Khuyết điểm: "Nothing"
Ưu: "Very good male crew member. Pilot genuinely apologetic for the delay."
Khuyết điểm: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."
Khuyết điểm: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Ưu: "Only the cabin crew was good."
Khuyết điểm: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Khuyết điểm: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Ưu: "Punctual, not crowded."
Khuyết điểm: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Khuyết điểm: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Ưu: "Nice food Right in time Police and customs formalities easy"
Khuyết điểm: "Poor comfort in business class No entertainment at all"
Ưu: "Good boarding procedure."
Khuyết điểm: "Nothing much to add for a short journey."
Ưu: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Khuyết điểm: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Khuyết điểm: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Ưu: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Ưu: "Food, drinks, and general service on board were all very nice"
Khuyết điểm: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Ưu: "Our flight attendant and fnally making it home!"
Khuyết điểm: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Ưu: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Ưu: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Khuyết điểm: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Ưu: "Courtesy staff excellent!"
Khuyết điểm: "Console for gaming poked guy in front. Needed joystick"
Ưu: "Crew members were nice and polite."
Khuyết điểm: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."