Khuyết điểm: "Nothing"
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Great crew. Very polite."
Khuyết điểm: "Overcrowded plane. Uncomfortable seats. No room to move around."
Ưu: "Keeping time"
Khuyết điểm: "There should be wi=fi."
Ưu: "Crew, food and entertainment."
Khuyết điểm: "Everything went well."
Ưu: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Khuyết điểm: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Khuyết điểm: "Really, nothing"
Ưu: "Comfortable seats, nice entertainment and food"
Ưu: "The crew was very polite and professional."
Khuyết điểm: "There could be more legroom."
Ưu: "Great customer service, great and always smiling crew, wonderful flight"
Khuyết điểm: "the food options need to be more. an option with steamed rice should always be available"
Ưu: "Crew was amazing and meals were perfect."
Ưu: "Flight was quicker than expected"
Khuyết điểm: "Food and the attendants"
Khuyết điểm: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Khuyết điểm: "There should be no classes. All seats should be sleeper seats,"
Khuyết điểm: "My seat is horrible with something looks like vomit everywhere between a gap of the seat in front of me. Also the touch screen is not working, at first I pushed so hard until i hurt my finger tip, at the end I used buttons on an remote to control the screen(stupid me!!). The screen reset to an old version couple of times during the flight the crew had to reset for me( the airline should know what i'm talking about) It's a six-hour flight but the meal was literally served at 8.55pm(original time) in my section which is the last section to get food when the flight took of at 6.10pm(original time) - almost three hours into the flight. Can't believe they claimed to be number one airline in the world. If you fly to the States from thailand. Take Quatar if you want to go to the east coast or asian airlines any thing japanese or korean or even chinese airline like Hainan airline. They are all way better than this."
Ưu: "Crew is great and on their game"
Khuyết điểm: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Khuyết điểm: "Waited at the wrong gate, missed the connecting flight and Had to spend $612.00 to get on another flight . What If I could not afford the ticket ?"
Ưu: "Food was good when we got it."
Khuyết điểm: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Ưu: "The food, crew and comfort were as good as can be on a 14 hour flight."
Ưu: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Khuyết điểm: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Ưu: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
Khuyết điểm: "I did not like that only one bag is allowed on the flight if you are in economy."
Ưu: "The entertainment systems was really good."
Khuyết điểm: "The service of the crew was one of the worst I've ever had..."
Ưu: "I liked most of the food service. Not breakfast."
Khuyết điểm: "Cramped seating on 1st flight. High business class fares."
Ưu: "Friendly staff and on time schedule"
Khuyết điểm: "Tight leg room"
Ưu: "Everything except boarding and internet"
Khuyết điểm: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Ưu: "Crew members were great. Was on time and early."
Khuyết điểm: "1. Seats seemed tighter than I'm used to. 3-4-3 setup from ATH to EWR. I flew it today. 2. Food: standard. Not ethnic which I was expecting for a Dubai airline. 3. Color scheme: overhead lighting was your yellow incandescent light bulb color. Made the interior feel dated. However the ceilings had tiny lines like stars. This was a nice touch."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Ưu: "Everything. Emirates is fantastic. Great service more room in economy than others."
Khuyết điểm: "Nothing."
Ưu: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Ưu: "First time flying in double decker plon"
Khuyết điểm: "I would have been happy to receive points for travel on star alliance"
Ưu: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Khuyết điểm: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Ưu: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Khuyết điểm: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Ưu: "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
Khuyết điểm: "Please see above"
Khuyết điểm: "Filthy bathrooms. Food service slow and erratic. Too hot."
Khuyết điểm: "There was a delay"
Khuyết điểm: "Again shortage of food and very rude manager in flight. traveled with kid."
Ưu: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Khuyết điểm: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Khuyết điểm: "So much delayed due to plane problem.. 8 hours total delay..."
Ưu: "Food is good"
Khuyết điểm: "Seats too cramped, too much noise in the flight people have no respect"
Ưu: "From Los Angeles to Dubai there was Airbus A380 and that was amazing with a lot of fun available like free wifi hundreds of movies etc"
Khuyết điểm: "I like rvery thing so I can't say any thing every thing was good"
Ưu: "They were very attentive and proactive."
Ưu: "Crew good. Seat better than airbus seats!"
Ưu: "Very attentive crew"
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Ưu: "The in flight entertainment had an excellent selection of new movies but..."
Khuyết điểm: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Khuyết điểm: "Passengers in front were very loud for a night flight and drinking, air crew didn't tell them to be quiet."
Khuyết điểm: "Ancient plane"
Khuyết điểm: "No veg food option"
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Ưu: "Seat from delhi was very small"
Khuyết điểm: "All okay"
Ưu: "They do an amazing and efficient job for a 1 hour flight. Check in was smooth, and actually she made a special effort to get us a good seat. Always customer oriented."
Ưu: "Crew is approachable and the food is fine."
Khuyết điểm: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "Everyone was very nice and hospitality was great."
Khuyết điểm: "a better selection of movies/entertainment."
Ưu: "Well done to all the crews."
Khuyết điểm: "None"
Ưu: "Food service on a one hour flight."
Khuyết điểm: "Nothing."
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Khuyết điểm: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Khuyết điểm: "Entertainment system and seats are old."
Ưu: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Khuyết điểm: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Baggage did not make connection to Phuket."
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "Nothing"
Ưu: "Whole experience was excellent"
Khuyết điểm: "No snacks or drinks offered between meals."
Ưu: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
Khuyết điểm: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
Ưu: "According to the price, services was perfect"
Ưu: "Crew was very service oriented!"
Khuyết điểm: "The legroom was horrible."
Ưu: "Not much. First time flying Thai Airways long haul business class...lots of room for improvement"
Khuyết điểm: "The headphone connection was poor. Announcements could not be heard, crackling noise was constant. Food was tasteless, service was poor and infrequent"
Ưu: "Foo was good and staff were very helpful."
Khuyết điểm: "Movies needs to be updated and new , not dating back decades past!"
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Khuyết điểm: "Very uncomfortable seats in business class. Window seat passenger cannot get out without aisle Seat passenger being disturbed Food below par."
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Mobility service help. Ground staff service with a smile"
Ưu: "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Ưu: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Khuyết điểm: "The in-flight entertainment system is kind of archaic, but it works."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Khuyết điểm: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Ưu: "Great movie choices and free headphones. Overall a great experience."
Khuyết điểm: "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
Khuyết điểm: "Boarding process quite disorganized. Business Class, Star Allince and everyone board almost at the same time. There was a old printer super noisy and anoiying in boatding area.... please change it or use something to cover noise....."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Ưu: "Good friendly staff"
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "Efficient cree"
Khuyết điểm: "Food was not good"
Overall good with excellent food.
We ordered assistance during the transfer in Istanbul, but did not receive anything
Khuyết điểm: "Everything was good"
Ưu: "Everything was great one of the nicest airlines I've ever flown on"
Khuyết điểm: "Nothing everything was great"
Khuyết điểm: "Everything is Good."
Ưu: "The food was amazing and the crew was great from Chicago to Instanbul."
Khuyết điểm: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."
Khuyết điểm: "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
Ưu: "The crew is friendly, efficient check in and boarding. Food is pretty good."
Khuyết điểm: "Turkish Air keeps their planes unbearably hot. I’ve complained before and they always say it’s “Normal” for the industry. I fly over 1000,000 a year and I’m telling you it’s not. Also, I bought an “Extra” room seat and the seat is still ridiculously small for anyone over 6 feet."
Ưu: "Food, new plane"
Khuyết điểm: "Poor boarding process"
Ưu: "fantastic food test"
Khuyết điểm: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Ưu: "Friendly flight attendants"
Khuyết điểm: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Ưu: "Boarding staff were very kind The flight took off on time"
Khuyết điểm: "None"
Ưu: "food was good, and my business class seat was okay."
Khuyết điểm: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
Ưu: "On time, friendly, good food"
Ưu: "On time. Really fast the check in. Nice crew. Confortable."
Ưu: "Nice to receive a tablet to watch movies despite not having screens. Good workaround."
Khuyết điểm: "3 legs of my roundtrip were late by 30 min. crew was great however. Food was ok."
Khuyết điểm: "The seat at the back of the plane does not go down"
Ưu: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Khuyết điểm: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Ưu: "Nothing Really Nothing"
Khuyết điểm: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Ưu: "Enhanced security screening is great."
Khuyết điểm: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Ưu: "My kids, wife and I loved flying to Turkish Airlines. Always on time, tasty and nutritious food, wonderful staff who help you with smile on their faces. Sure, we'll fly Turkish Airlines from now on."
Khuyết điểm: "Nothing at all."
Ưu: "The landing takeoff was very smooth."
Khuyết điểm: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Ưu: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Khuyết điểm: "Nothing to dislike! My favorite airline."
Ưu: "The flight was on time"
Khuyết điểm: "The boarding process was not orderly"
Ưu: "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
Khuyết điểm: "The cabin got a little warm at times ! The movie selection wasn't the best"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Very spacious seats, attentive and friendly crew, delicious food selection and presentation of food, fresh food offered for snacks, outstanding lounge in Istanbul"
Khuyết điểm: "Extra security check before getting on the plane during which my 11-year-old son was separated from me since they had different lines for males and for females."
Ưu: "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
Khuyết điểm: "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
Ưu: "All of it best flying experience to date"
Ưu: "Staff was very good"
Ưu: "Was surprised to get a full meal on such a short flight. Very good food."
Khuyết điểm: "Pretty average flying experience. The plane looked older, but that's nothing unusual"
Ưu: "Happy with all services"
Khuyết điểm: "N/a"
Ưu: "more leg room. comfortable seats. polite and friendly crew."
Khuyết điểm: "Crew was confused and didn't work well, food horrible and they lost my luggage . Bad customer service after lost luggage from call center. Rude customer service representative and inaccurate information many times. Very frustrating"
Ưu: "The staff deserves one star"
Ưu: "Because it was my first time on Turkish Airlines I was a bit apprehensive but the experience was very positive. The crew was friendly, the service good, the food very good and the entertainment excellent. All my flights left on time and arrive on time or earlier. The airplane, an Airbus 300, was new and comfortable."
Khuyết điểm: "The boarding process at Istanbul was a bit chaotic but the flight left on time. I guess the airport personnel knew what they were doing. Istanbul airport is big and modern. There a lot of nice shops, including Duty Free. One annoying thing was the large number of airport employees using these motorized transports, I.e. wheelchairs, bipeds, tricycles, etc, going at high speed. If you don't get out of their way they will run you over!"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "The crew and their service was great, and there were lots of choices for entertainment."
Khuyết điểm: "The seats are really uncomfortable. I'm young and healthy but my knees and back are in a lot of pain after the flight."
Ưu: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Khuyết điểm: "On the flight back our seats did not recline."
Ưu: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Flights left on time. Boarding was good."
Khuyết điểm: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Khuyết điểm: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Ưu: "Newer plane"
Khuyết điểm: "Boarding process was very unorganized and slow. People were allowed to act like cattle rushing the gate."
Ưu: "The flights attending."
Khuyết điểm: "The waiting time for next flight."
Ưu: "The crew was very nice."
Khuyết điểm: "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
Ưu: "The wheelchair crew took my old mother of 70yr old njoh rose enjoh all the way to connect Zurich flight when she highlighted from Chicago O'hare flight to Istanbul. I give kudos to the wheelchair team at A300 Istanbul international airport atuku"
Ưu: "On time."
Khuyết điểm: "Food. Leg room."
Khuyết điểm: "food horrible, lost my luggage"
Ưu: "awesome services and food"
Khuyết điểm: "food services time"
Ưu: "The seats were so comfortable"
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Khuyết điểm: "Everything was good"
Khuyết điểm: "Not being 1 hour late"
Ưu: "Friendly crew, upgraded seat was worthwhile"
Khuyết điểm: "More snacks in between meals,"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Ưu: "The space at my feet with the chair in front was a bit akward."
Khuyết điểm: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Ưu: "very attentive crew"
Khuyết điểm: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Khuyết điểm: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Khuyết điểm: "My suitcase didn't come with the airline."
Khuyết điểm: "Not enough leg room"
Ưu: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Khuyết điểm: "I would have to dream something up."
Khuyết điểm: "Still waiting to board after missing this connection had to be booked on another airline"
Ưu: "Good flight, very attentive crew."
Khuyết điểm: "Flight departed 35 minutes late"
Khuyết điểm: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Ưu: "Food was excellent, frequent and filling"
Khuyết điểm: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Khuyết điểm: "Great"
Ưu: "Food was just fine, movie selection very good"
Khuyết điểm: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Ưu: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Ưu: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Khuyết điểm: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Khuyết điểm: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Khuyết điểm: "At some point the luggage was lost. here."
Khuyết điểm: "Nothing"
Ưu: "The flight was great."
Khuyết điểm: "Two hours delay in the start."
Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."
Ưu: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Khuyết điểm: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Ưu: "Everything - Checkin, crew, food, entertainment"
Khuyết điểm: "Nothing"
Khuyết điểm: "magazines very dog eared and some badly torn"
Khuyết điểm: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Khuyết điểm: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Ưu: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Khuyết điểm: "No complaints at all."
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "The staff and crew"
Khuyết điểm: "Nothing"
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Khuyết điểm: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Khuyết điểm: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Ưu: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Khuyết điểm: "Nothing"
Ưu: "KLM food and service are great"
Ưu: "Flight was quick, professional, friendly."
Khuyết điểm: "food"
Ưu: "Very friendly and helpful crew."
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Khuyết điểm: "Poor"
Ưu: "Very friendly crew"
Khuyết điểm: "In-flight system had some errors"
Ưu: "Great and friendly crew"
Khuyết điểm: "In-flight system had some problems and seats seemed a bit uncomfortable"
Khuyết điểm: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Khuyết điểm: "Flight was delayed"
Ưu: "The crew was amazing and extremely helpful!"
Khuyết điểm: "The food could have been better"
Ưu: "Good crew, as usual with Air France."
Khuyết điểm: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Khuyết điểm: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
Ưu: "crew was great, seats were comfortable"
Khuyết điểm: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Ưu: "crew great comfortable"
Ưu: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Khuyết điểm: "Seats were not comfortable, even in Comfort + seating isle."
Ưu: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Ưu: "Good food and crew"
Khuyết điểm: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Khuyết điểm: "My entertainment device did not work the entire flight."
Ưu: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Khuyết điểm: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Khuyết điểm: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Ưu: "Food was good, crew was very professional and courteous. Flight was smooth."
Khuyết điểm: "Coach was cramped and the video system didn’t work very well"
Ưu: "Onboard crew was friendly. Dinner was good"
Khuyết điểm: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Khuyết điểm: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Khuyết điểm: "Leg space."
Ưu: "The staff was very nice and friendly"
Khuyết điểm: "One hour delay without any information on embarking and another hour in the plane before departure"
Ưu: "Nice staff, very professional and helpful."
Ưu: "I like the service. They caring and give snacks, comfort and overall"
Khuyết điểm: "None. I like everything"
Ưu: "Flight attendant was very nice."
Khuyết điểm: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Khuyết điểm: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Ưu: "The service"
Khuyết điểm: "Nothing"
Ưu: "Charmingly nice crew and involving captain"
Khuyết điểm: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Ưu: "Speed, professionalism"
Khuyết điểm: "Nothing"
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Ưu: "Nice crew, free snacks"
Khuyết điểm: "For taller people flying economy sucks . The seats are always to small"
Ưu: "Efficient on and off Staff polite and helpful"
Khuyết điểm: "The air France flight was overbooked and we had been in standby until the last minute"
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "the Airline"
Khuyết điểm: "The Airport, Security, Boarder control."
Ưu: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Khuyết điểm: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Ưu: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Khuyết điểm: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Ưu: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Khuyết điểm: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Ưu: "Spacing was ok"
Khuyết điểm: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Ưu: "Good service"
Khuyết điểm: "I was not given my original reserve seat and no reason was given"
Ưu: "Boarding was efficient, the flight was on schedule, crew was nice."
Khuyết điểm: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Ưu: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
Ưu: "Boarding and such was straightforward and easy"
Khuyết điểm: "Everything is uncomfortable"
Ưu: "Overall very good on time flight."
Khuyết điểm: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."