Flight was so comfortable, service was excellent and staff very friendly and helpful.
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Friendly crew"
Khuyết điểm: "Free WiFi"
Khuyết điểm: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Ưu: "The crew was efficient"
Khuyết điểm: "Live news broadcast"
Ưu: "I like overall, food , entertainment, cleanliness and the amazing crew."
Khuyết điểm: "I would fly again with emirates."
Ưu: "Great crew, comfortable flight"
Khuyết điểm: "the inflight food needs to be more accommodative"
Ưu: "It was ok"
Khuyết điểm: "Love Emirates airline"
Ưu: "-New business class products -Good food, especially dessert -Good food selection -Good service -Great selection of entertainment -Lots of storage space"
Khuyết điểm: "-Seat adjustment was faulty -Crew gave wrong meal -Was unable to connect to in-flight Wi-Fi, system unintuitive and does not allow Skysurfers members to log-in"
Ưu: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Ưu: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Ưu: "Efficient and good actually good for airline food"
Khuyết điểm: "Electronic equipment a bit out dated and below standard"
Ưu: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Khuyết điểm: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Ưu: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Khuyết điểm: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Ưu: "Comfortable seats, good entertainment and nice crew. The flight was good so I could sleep from time to time."
Khuyết điểm: "The flight was supposed to have one stop in Dubai. But the return route was changed so we had 2 stops, one in Dubai and another one in New York with long hours until the next connection. I arrived in Seattle a day later which made me lose a working day."
Ưu: "The food and the entertainment was great! Very comfortable seats."
Khuyết điểm: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Ưu: "It was good"
Khuyết điểm: "On second flight from dubai to kabul was horrible. The did not offer an infant place for infant and we were among the passengers in a very very tide place,the other things were good"
Ưu: "Staff is very friendly. Food service is really good"
Khuyết điểm: "Everything is good. But need to improve a entertainment. New movies Indian handi and Pakistani"
Ưu: "Well, the best thing was my free upgrade from Business into First ....which is perfect for the 14+ hours from Dubai to Seattle..... :)"
Khuyết điểm: "I prefer the A380 to the 777-300 due to the availability of the bar/lounge area, and also the shower."
Ưu: "More space"
Khuyết điểm: "Na"
Ưu: "In flight crew were pleasant"
Khuyết điểm: "I was made to pay excess luggage because my carry-on was 1kg overweight. I was very depressed because of this treatment and the ground crew in Lagos were abusive when I complained and they threatened me that I would miss my flight if I didn't comply"
Ưu: "A380 flight was very comfortable, with adequate leg room. A great feature for long haul flights. Good food and a very good entertainment system"
Khuyết điểm: "Good was served late, in both legs. Flight departs at 7 pm but diiner was served after 10 (midnight Dubai time) Which meant our sleep was disturbed and when breakfast was served we had a full stomach."
Ưu: "Crew were great"
Khuyết điểm: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Ưu: "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
Khuyết điểm: "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
Khuyết điểm: "Request to allot passage seat on 30th Nov"
Ưu: "The entertainment system was really good..."
Khuyết điểm: "The food was poor compared to other airlines...IE British airlines void us great"
Ưu: "Good food, great entertainment, comfy seats"
Khuyết điểm: "Would like to put my feet up in front of me."
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "I liked the boarding process. And the food this time wasn't bad."
Khuyết điểm: "The crews have just been ok. There were maybe 2 that went above and beyond but the others are just ok. There is nothing outstanding about the service."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Khuyết điểm: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Khuyết điểm: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Khuyết điểm: "Entertainment system was older version than the flight to Dubai. Also less legroom in this model 777"
Ưu: "Flight staff was responsive and courteous."
Khuyết điểm: "Seats are hard. Had to sit on pillow and blanket to soften. Entertainment screen did not work properly (would not follow finger movement - seat 45A. I did not tell staff."
Ưu: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Khuyết điểm: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Khuyết điểm: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."
Khuyết điểm: "after the origin flight was already 12 hours late, had to wait another 8+ hours at Dubai airport for this connecting flight."
Ưu: "I did not like the vegetarian food that was offered"
Ưu: "Food was ok. Boarding and check in was good too"
Khuyết điểm: "The crew from kwt to Dubai was so cheap asking if u get a headset we don't hand out one :) funny but cheap..."
Ưu: "service was excellent and crew was very polite"
Ưu: "Nice new plane. Efficient and punctual boarding and baggage service. Staff was so friendly and attentive."
Ưu: "In-flight entertainment was good."
Khuyết điểm: "Was sitting in 41D. By the team they came to my seat, they ran out of the standard vegetarian meal. I was told I 'had to pre-order' the veg meal, although it had never happened in the 10+ long haul 14-hr flights I've taken with Emirates in the past. I was under the impression you only had to pre-order special meals like religious (Jain, Hindu) meals and not the std veg meal. Emirates should advise so while booking a ticket. Secondly the flight attendant who was telling me this was INCREDIBLY rude. This was extremely uncharacteristic from Emirates crew as I had always come across very pleasant flight attendants. This particular attendant constantly, and very indifferently, asked me if I wanted chicken or lamb, despite me repeatedly saying I am a vegetarian. This continued for a couple of minutes, and then she got flustered, rudely asked again if I want to eat or not. I said I am not going to eat a non-veg meal, and then she dragged the tray away. Without offering me any kind of veg alternative (Emirates carries pizzas as well in this long haul flights). I ended up not eating anything for that meal. Extremely unpleasant experience which was not expected from Emirates."
Ưu: "The coffee was good for breakfast. After an overnight sleep, one wants coffee a.s.a.p. The scrambled egg breakfast was good and tasty. The croissant was fresh. The Batata bhaji was quite good. I appreciate the pre-meal wash cloths. Again, I like the good choice of movies/TV programs, as mentioned in my previous flight. The vegetarian pizza was very good. The flight attendants were very pleasant and helpful."
Khuyết điểm: "I would like to be offered a second cup of coffee for breakfast, as the cups are small (not complaining about the size of the cups, as they are standard on planes). I asked for tea after lunch which when I tasted, it was only warm, not drinkable. I told the flight attendant and asked for a new cup of tea. I didn't get it until later, I asked again. This time I got it, but it was weak and not a good cup of tea. It was like a tea bag had been dipped once into hot water. Pre-lunch drinks were not served until after lunch."
Ưu: "Timing is good flight quality is good"
Khuyết điểm: "The food was not that good Seat in boing 777-300 very small and you never feel comfortable in economic class"
Khuyết điểm: "That there were no WiFi on the flight."
Ưu: "Emirates is the best flight I've ever taken!!! The food, the drink, the service and the entertainment all surprised me! I'd like to take their flight to all the countries!!!;)"
I had ticket for yesterday, but i came to Almaty with different ticket so they told me I couldn’t fly back to US with my first ticket so i had to buy another one . N/c for your airline
One hour is not enough to transfer between flights in Istanbul! It was a long run through the airport to make our flight on time. Then once we boarded, a lot of time was wasted with a woman who seemed to have been sick, yet the staff eventually let her stay on the flight. I hope that she was not contagious. Another problem on the long flight was that water was not available often enough. The flight attendants could have gone up and down the aisles with prefilled water cups a few times between meals. 10 hours is a long flight requiring more hydration. The flight crew was always courteous, friendly and efficient as we have found on all of our Turkish airlines flights. We appreciated the effort to accommodate English speaking passengers. We also find the entertainment options superior on Turkish Airlines. This was extra helpful on the long flight. My one complaint on the entertainment is that I could lower the music volume a bit more so I could have background music and sounds while trying to sleep.
Ưu: "Nice flight"
Khuyết điểm: "The food"
Khuyết điểm: "Change the crew they were rude"
Ưu: "The flight was excellent, and the team worked very well."
Ưu: "All what you think :)"
Khuyết điểm: "The place's we are sitting can be better"
Ưu: "It was ontime"
Khuyết điểm: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Khuyết điểm: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Khuyết điểm: "Nothing."
Ưu: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."
Ưu: "Staff & food were excellent."
Khuyết điểm: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
Khuyết điểm: "Had to carry all baggages to international departure on myself OUTSIDE. Very inconvenient plus 14 hours layover with no lounge to stay"
Khuyết điểm: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
Khuyết điểm: "space little cramped but maybe same with other airlines in economy."
Ưu: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Khuyết điểm: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Ưu: "Surprised and blessed to find my suitcase on the carousel following my short overlay in Istanbul."
Ưu: "Crew was good Comfortable seats"
Khuyết điểm: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Ưu: "crew was wonderful."
Khuyết điểm: "leg room slightly tight for 12 hour flight."
Ưu: "Movies made the long flight go by much faster!"
Ưu: "The flight was delayed, took 6 hours at the airport to get things straighten out. Lost the flight connection,"
Khuyết điểm: "It took way too long to get the right information on the status of the flight"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Khuyết điểm: "Terrible customer service"
Ưu: "Great service and food"
Ưu: "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
Khuyết điểm: "Still in turkey for 24 hours."
Ưu: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Khuyết điểm: "Explanation was the minimum expected and absolutely required"
Ưu: "Staff was nice and the food was good"
Khuyết điểm: "We were 2 hours late taking off with no communications. The seats aren't strongly comfortable either"
Ưu: "I was upgraded to buisnes class :)"
Khuyết điểm: "Every thing was ok"
Ưu: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Khuyết điểm: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Ưu: "Friendly airlines and service was excellent."
Khuyết điểm: "No anything"
Ưu: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Khuyết điểm: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Ưu: "I would love to fly with them again"
Khuyết điểm: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"
Ưu: "everything is the best,I fly a lot but turkish airlinesis the best"
Ưu: "The food quality is down. It used to be better in terms of quality and quantity"
Ưu: "Turkish airlines are the best when it comes to long flights."
Khuyết điểm: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "The food , the drinks were not cold"
Khuyết điểm: "Nothing"
Ưu: "It is on time, crew is professional. In general, the flight was ok."
Khuyết điểm: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Ưu: "Service was awesome top to bottom"
Khuyết điểm: "The business class cabin was hot on both flights. That seemed to be a common complaint among the passengers we talked to. The Economy cabin seemed to be set quite a bit cooler."
Ưu: "Entertainment was great. Free checked bag was nice. Food was very good. Cocktail service was very good."
Khuyết điểm: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Ưu: "Everything was excellent."
Ưu: "Turkish Air flight from Istanbul to NYC was fine but Turkish Air flight leaving Tashkent 8:15 am to Istanbul, May 29, was terrible. Although we had all been up from 5am to get to early morning flight and Tashkent air port has no services, stewardess ran out of coffee and repeatedly refused to get me, the person skipped, coffee, despite repeated requests for a first cup. Each time they refilled coffee, they started run from beginning of plane, and ran out by the time they got to the middle. Usually if someone gets skipped, they just go back and get a single cup, but this lady was determined not to. Never had this happen in 55 years of flying. Serious caffine deficiency."