I would love to travel with Emirates in future
I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
The flights were good. service was good. food could be little better.
Khuyết điểm: "The crew was NOT friendly or helpful, and the dinner served was cold. The bread was even stale. The snacks and breakfast was fine, but it makes a difference when the only main meal is not good."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Crew was generally very good."
Khuyết điểm: "Flight was delayed by 2 hours"
Ưu: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Khuyết điểm: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Ưu: "Very professional and helpful crew. Great entertainment."
Khuyết điểm: "Seats in economy a little cramped. Better to fly their A-380 double decker as more space."
Ưu: "The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual."
Khuyết điểm: "I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once."
Ưu: "Crew, food, drinks and seats in business class were fantastic."
Ưu: "I was happy with all aspects of the flight"
Ưu: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Khuyết điểm: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Khuyết điểm: "Boarding system. Final call on gate and it's to get to 2 more areas."
Ưu: "Good flight and on time."
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Khuyết điểm: "Nothing. Everything was awesome!"
Ưu: "Lovely flight crew and great film selection"
Khuyết điểm: "Would have liked more healthy food options d"
Ưu: "Entertainment Comfort"
Khuyết điểm: "Crew are very lazy and not so attentive"
Khuyết điểm: "Everything was excellent"
Ưu: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Ưu: "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
Khuyết điểm: "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
Ưu: "I love the positive and can-do attitude of your crew"
Khuyết điểm: "A 4 year old banging on the back of my seat"
Khuyết điểm: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Ưu: "Everything was well organized.."
Ưu: "quality and friendship"
Khuyết điểm: "Electronic Entert can be more accessible More access to news"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Food and entertainment and punctuality"
Khuyết điểm: "Quite a long wait to disembark"
Ưu: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Khuyết điểm: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Ưu: "Fast checkin with Online Checkin. Only had to go to baggage dropoff. Nice onboard service. Like the choice of good entertainment for such short flight. Several options to watch."
Khuyết điểm: "Flight had some delay. One person on-ground very rude and totally out of line in the way to treat customers. Under no circumstance any airline employee should lecture a passenger about time schedules and such. I had read the rules online and was aware of the timings required if checking in online. I was surprised being accustomed to good service from this airline."
Ưu: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
Khuyết điểm: "We waited for our luggage more than one hour which was more than the flight time from Bahrain to Dubai. That is why I described my trip as poor"
Ưu: "Everything was fabulous.. 10/10"
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Khuyết điểm: "All flights were consistently delayed"
Ưu: "Flight was comfortable, plenty of legroom, good entertainment options"
Khuyết điểm: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Ưu: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Khuyết điểm: "Only problem was lots of children running around, screaming, and generally causing commotion. Some Parents did not attempt to calm their children. Might be worth seating families with young children together so they don't disturb older travelers to"
Ưu: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Ưu: "Bag claim at AMD very poor took 2 hours to claim bags from converted belt ??"
Khuyết điểm: "No up grade was given to me because you did not realese the profit that you wanted from my purchase never will I boy a ticket from you or your partners I am a medallion card holder as well amex centurion card holder very up set cheap is not always nice. ?? Ashok patel"
Khuyết điểm: "The screen blacked out mid flight (on a 16 hr long flight!) and there was nothing anyone really tried to do to fix it except 'reset' which did nothing. Unfortunate this happened when the flight was so long."
Ưu: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Khuyết điểm: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."
Ưu: "By far the best airline, from service to quality, all around awesome."
Khuyết điểm: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Ưu: "Everything rom booking to boarding to reaching the destination."
Khuyết điểm: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."
Ưu: "I like the ice from emirates"
Khuyết điểm: "Crew members service"
Khuyết điểm: "Handling Flight delays Management"
Khuyết điểm: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
Khuyết điểm: "Outstanding"
Ưu: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Ưu: "The in-flight experience was fine."
Khuyết điểm: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return."
Ưu: "Attractive business class fares. Among the best business class."
Khuyết điểm: "Don't underestimate the additional hours. The stopover in Istanbul is definitely a negative (crowded, unpractical airport). Next time I will probably stick to European airlines, if the fare difference is reasonable."
Ưu: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Khuyết điểm: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."
Ưu: "Great food"
Khuyết điểm: "More alcohol choices"
Khuyết điểm: "Landing was not so good."
Khuyết điểm: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Khuyết điểm: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Khuyết điểm: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Ưu: "Good service, friendly staff."
Khuyết điểm: "Istanbul airport is obviously outdated and very crowded. Only one restroom for a huge area around gates 300-309."
Ưu: "Long time n not in time Food is not enough quality n quantity for health"
Khuyết điểm: "Must change catering n in time , Staff working in the airport is not pro enough"
Ưu: "Excellent service, great to see people smiling and happy to be there."
Khuyết điểm: "Their WiFi is terrible."
Ưu: "Everything went well"
Khuyết điểm: "One of my luggage is still missing"
Khuyết điểm: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."
Khuyết điểm: "It was too warm and the seats had very little legroom"
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Khuyết điểm: "No complaints"
Ưu: "the staff was so polite and helpful thank you"
Ưu: "Nothing, sorry!"
Khuyết điểm: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
Ưu: "Crew was very helpful and nice."
Ưu: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ưu: "Aircraft good, crew members respectful, food was good."
Khuyết điểm: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
Khuyết điểm: "My flight was cancelled without any notification and a choice to reschedule."
Ưu: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Khuyết điểm: "Nothing to complain about honestly."
Ưu: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Khuyết điểm: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Khuyết điểm: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Ưu: "Free wifi for business class HD movies + good quality DENON headseat"
Khuyết điểm: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Ưu: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Khuyết điểm: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Ưu: "Food and entertainment"
Khuyết điểm: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Ưu: "Everything was great"
Khuyết điểm: "Employees didnt look or act very welcoming. Very little food."
Khuyết điểm: "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Flights left on time. Boarding was good."
Khuyết điểm: "It was blazing hot on every flight. Several guests complained yet the staff kept saying it was cool enough and would not turn it cooler. Although the menu said cheese sandwiches were available at any time, we were told there weren't any when we asked for one. The guest next to me would push the attendant button and the staff would walk by several times without even making eye contact with her."
Khuyết điểm: "It was hot on the airplane"
Khuyết điểm: "All was generally ok ..."
Ưu: "Food and tv"
Khuyết điểm: "Crew was a little bit rude"
Ưu: "Crew friendly attitude, seats, comfort, food and entertainment choice were top class."
Khuyết điểm: "Gate changed 2 times, many had to run long distance between gates, take-off was 40min late. loud and useless (no english) flight announcements would wake me up each time"
Ưu: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Khuyết điểm: "It was an old plane and it was not possible to see the tv monitors."
Ưu: "Good in general"
Khuyết điểm: "Delayed flights"
Ưu: "All the movie options, the great food, the great service, and the timeliness of arrival."
Khuyết điểm: "Nothing, it was great!"
Ưu: "Great food."
Khuyết điểm: "Nothing. It was very pleasant."
Ưu: "Inflight service"
Khuyết điểm: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Ưu: "Nothing to rave about"
Khuyết điểm: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."