We had originally booked the flight with the expectation of being on the A-380, but in the last 48 hours before the flight learned we were changed to the 777. A bit disappointed in the last minute change as we were looking forward to the A-380 experience and would have planned differently if we’d known that the 777 was the only option.
Ưu: "Amazing crew.comfortable seats"
Ưu: "Great business class"
Ưu: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Ưu: "Professional behavior of staff and overall cleanliness."
Ưu: "Comfort. Service. Cleanliness. Efficiency. Hassle-free."
Khuyết điểm: "Very small plastic cups of water. On-board on call crew service was slow."
Ưu: "the food is excellent"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Flight delayed for more than hour and half the is no internet connection during the flight."
Khuyết điểm: "Seat was uncomfortable"
Ưu: "Smooth flight, courteous staff"
Ưu: "Excellent service and smooth take off!"
Ưu: "Good selection of food"
Khuyết điểm: "Having to listen to everything in both English and Arabic"
Ưu: "Everything was good especially the spacious seats and food"
Ưu: "Comfortable airplane overall."
Khuyết điểm: "There is no Wifi service during the trip !! And the crew says because it’s short trip there’s no Wifi!!! Not the acceptable excuse , food in business class could be much better"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Nothing."
Khuyết điểm: "The food selection was limited and not tasteful!"
Ưu: "entertainment, legroom"
Khuyết điểm: "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Ưu: "Good leg room"
Khuyết điểm: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Ưu: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Ưu: "Outstanding service, extremely friendly, food was delicious, unlimited drinks including alcohol, tons of movies to watch for free, free headphones, free eye covers, free earplugs, free socks."
Khuyết điểm: "The 16 hour flight"
Ưu: "Emirates are very good"
Khuyết điểm: "Fly Dubai is not good and poor service"
Ưu: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Ưu: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Khuyết điểm: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Ưu: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Khuyết điểm: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Ưu: "Cabin Crew"
Khuyết điểm: "Asian Meal is not good at all"
Ưu: "Great legroom good food and lots of entertainment. The little comfort packs they give you are awesome as well!"
Khuyết điểm: "Everything was great!"
Ưu: "Good entertainment system and nice staff."
Khuyết điểm: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Ưu: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Khuyết điểm: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Khuyết điểm: "Crew were rude, kept knocking customers. no vegan meal No drinks offered for majority of flight poor quality entertainment, screen didn't work properly."
Khuyết điểm: "Entertainment program could be more structured; remote control did not work as it should;"
Khuyết điểm: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
Ưu: "I liked the meals"
Khuyết điểm: "It was hard to push my chair back"
Ưu: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Khuyết điểm: "Was served the wrong meal even though I double-checked with the FA."
Ưu: "Price on my ticket was great and comfort was good"
Khuyết điểm: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Live the overall ecperience"
Ưu: "sitting and staff"
Khuyết điểm: "food option"
Ưu: "The planes were very comfortable and the boarding was very well organized, especially for parents eith children."
Khuyết điểm: "The crew wasn't very helpful and they were a little condescending."
Ưu: "Food and staff service"
Khuyết điểm: "Everything was great"
Ưu: "on borad crew Food entertainment plane"
Khuyết điểm: "wheel char request poorly managed in Dubai and Amman Seating area next to crying children for 5 hrs + is horrible"
Ưu: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Khuyết điểm: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."
Ưu: "Horrible customer service on the telephone line."
Khuyết điểm: "Terrible customer service and no pity that jfk had 40 canceled flights coming in that day."
Ưu: "good praice easy to change"
Khuyết điểm: "non"
I had overall great experience.
Ưu: "Crew was fantastic!"
Khuyết điểm: "I wish they would use newer planes on this long route but other than that everything was excellent!"
Ưu: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Ưu: "Very uncomfortable"
Khuyết điểm: "More cushion"
Ưu: "Nothing was good"
Khuyết điểm: "Everything can be improved"
Khuyết điểm: "Food"
Khuyết điểm: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."
Khuyết điểm: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Khuyết điểm: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Ưu: "This flight was great. It was a short flight but food was still served. Crew was very nice."
Khuyết điểm: "Boarding was late and no announcement came from anyone."
Khuyết điểm: "Had a layover in Toronto. From Toronto we flew to Istanbul and then Venice. While waiting in line to board in Toronto, I was told my carry-on luggage was too big and needed to be put under. I asked MULTIPLE times where my luggage would be- either Istanbul or Venice (final destination) and EVERY time I asked, I was told my luggage would be waiting for me in Venice. Once we arrived in Istanbul I asked AGAIN if my carry-on luggage was here or if it would be in Venice and I was told it would be in Venice. Once we arrived in Venice, my luggage was nowhere to be found. The lost luggage crew (and 90% of the people in Venice) were completely rude and acted like we were a huge inconvenience for them. (I've heard that many Europeans cannot stand Americans, but we were not being rude or obnoxious at all to anyone- we just wanted a quiet, romantic vacation.) So safe to say that it was an extremely rough start. We were in Venice for the Glass Art Society Conference in Murano and due to my luggage being lost, had missed the first day and a half, therefore wasting hundreds of dollars. Luckily my boyfriend's phone worked in order to spend our first two days of vacation (not to mention the amount of money spent on international calling costs) tracking down my luggage, but again dealt with completely rude people who barely helped us with any answers and even hung up on us multiple times (and I'd like to add that despite my frustration, I made sure that I was not speaking rudely one bit). The best answers we received were from the people at the Istanbul airport who told us that Venice received my luggage hours before I even called Istanbul- which I do not understand why the Venice airport did not tell me this because I spent all day speaking with them. Once I called back the Venice airport to confirm what the Istanbul airport told us, they said (once again rudely) that they called me on my phone but did not answer (which I already told them that my phone did not have any service and to call my boyfriend's phone number). So to sum up: I will never be flying to Venice ever again."
Khuyết điểm: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Ưu: "Enhanced security screening is great."
Khuyết điểm: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Ưu: "On-time departure. very polite and friendly staff and we got there fast!"
Ưu: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Khuyết điểm: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Khuyết điểm: "It was too warm and the seats had very little legroom"
Ưu: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Khuyết điểm: "I liked everything."
Ưu: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Khuyết điểm: "No thing"
Ưu: "The quality of every aspect of this much shorter flight on a smaller plane was not diminished from the good experience we had on the overnight leg of our journey on a bigger plane. This has not been our experience on some other airlines."
Khuyết điểm: "No complaints"
Ưu: "Loved the service, food and airplane itself."
Khuyết điểm: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ưu: "Nothing, sorry!"
Khuyết điểm: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."
Ưu: "Crew was very helpful and nice."
Ưu: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ưu: "Aircraft good, crew members respectful, food was good."
Khuyết điểm: "Confusion delayed takeoff by 1 hour or more. Staff at gate had an issue in their system. They let others after me on the flight but said would be missing luggage. I said that is fine. Ten minutes later they said they would not let me board. I spent no less than 4 hours trying to get out of the airport-- waiting for visa and then through customs. Every Turkish airline desk took a long time and I was sent to at least 4 Turkish airlines desks. It is all a mess. So I am one day delayed in my arrival to my destination. This has been so frustrating!!!!!!!"
Ưu: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Khuyết điểm: "Nothing to complain about honestly."
Ưu: "Food was good the flight was smooth even tho is was snowing and the crew were very nice and professional, wish i could give 10 stars, also best landing ive ever been on in an airplane."
Ưu: "Stuffs are really friendly and helpfully Good service and very good food"
Ưu: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Despite all other issues I got to Vienna on time."
Khuyết điểm: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Ưu: "It is on time, crew is professional. In general, the flight was ok."
Khuyết điểm: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Ưu: "the flight from Istanbul to the U.S. was amazing, I watch 3 great movies and some wonderful meals. Even though I,flew economy I,felt like it was business class - foot rest pillow and blanket and they hand out hot towels and packs with toothbrushes and socks and slippers. I will definitely. Fly. Turkish Air again based on,this very positive experience"
Khuyết điểm: "There was one flight attendant who,thought she was all that ..she was rolling her eyes at passengers and had a snotty look on,her face."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "The crew was extremely polite and pleasant. We felt welcomed and taken care off."
Khuyết điểm: "It was an old plane and it was not possible to see the tv monitors."
Khuyết điểm: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Ưu: "Great food."
Khuyết điểm: "Nothing. It was very pleasant."
Ưu: "Inflight service"
Khuyết điểm: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Ưu: "Nothing to rave about"
Khuyết điểm: "Long bus ride in Turkey from gate to plane. Istanbul airport felt uninspired."
Ưu: "Service with a smile and very professional. Love the quality of food and entertainment on board."
Khuyết điểm: "Last minute changes of aircraft that suddenly make what one thought to be an aisle seat a middle seat! Very annoying."
Ưu: "Nice entertainment, nice services, very kind service crew"
Khuyết điểm: "Everything was so good i can't say; i didn't like something"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "The people and service and food were all excellent. My only problem was missing the connecting flight. See comments on the right."
Khuyết điểm: "The flight was late in leaving, so I missed my connecting flight and had to stay overnight in Instanbul. It would have been nice if they were more organized and could have postponed the flight, or made arrangements for those who were on a connecting flight to be driven over there quickly."
Ưu: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Khuyết điểm: "No in-fligh entertainment."
Ưu: "The plane is almost brand new. The service, the food and the crew were fantastic."
Voir avis précédent qui regroupe les deux vols
Khuyết điểm: "Very nice crew and great food"
Ưu: "Crew is excellent, polite and personal!"
Khuyết điểm: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ưu: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Khuyết điểm: "Delay due to strike"
Khuyết điểm: "The plane is so old..,"
Ưu: "very nice crew"
Khuyết điểm: "my bagfage was lost"
Ưu: "Newer plane, crew was amazing, seats were adjustable"
Ưu: "Crew was nice and pleasant"
Khuyết điểm: "Flight very late"
Ưu: "Seat was comfy and spacious for economy class"
Khuyết điểm: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Ưu: "Great crew, comfortable seating with enough leg room."
Khuyết điểm: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Khuyết điểm: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Ưu: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Khuyết điểm: "We had 4 hour delay causing a stop over at 3am. So yeah"
Ưu: "Just the cabin crew being nice"
Khuyết điểm: "Punctuality KLM is always late"
Khuyết điểm: "Flight cancelled"
Khuyết điểm: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "Friendly staff"
Khuyết điểm: "Security check at gate; No priority"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Khuyết điểm: "Inflight was better than I expected. But needs upgrading air crafts."
Khuyết điểm: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Khuyết điểm: "My suitcase didn't come with the airline."
Khuyết điểm: "Not enough leg room"
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "MCR airport Mert & Greet parking was smooth and efficient."
Khuyết điểm: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "The staff tried to help me when it was evident we would not arrive on time"
Khuyết điểm: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Ưu: "Great on board service from a very professional crew."
Khuyết điểm: "Can't think of a thing."
Khuyết điểm: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Ưu: "Nice to have a wrap for the snack."
Khuyết điểm: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Khuyết điểm: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Ưu: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Khuyết điểm: "Nothing"
Ưu: "The food was excelent"
Khuyết điểm: "I have to pay to pay a little more confort"
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Khuyết điểm: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Khuyết điểm: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Ưu: "The staff was fast and curteous."
Khuyết điểm: "There is not anything to complain about besides the usual discomfort of travel."
Ưu: "Loved this 747! Crew was professional and food was very good."
Khuyết điểm: "We had a long wait (25 minutes) at the gate because we were early."
Ưu: "quick boarding, responsive Airline stewardess, very polite."
Khuyết điểm: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Ưu: "Good and plenty of food available."
Khuyết điểm: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Ưu: "Food and drink service"
Khuyết điểm: "Boarding pass facility"
Seating was run down.. needs lots of improvements..
Khuyết điểm: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Khuyết điểm: "Seats were too close together."
Ưu: "Seats are comfortable on Business Class. Service is good"
Khuyết điểm: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Khuyết điểm: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Khuyết điểm: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Khuyết điểm: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Ưu: "Great newer plane, great service!"
Khuyết điểm: "Entertainment worked sporadically"
Ưu: "The comfort of the flight snd kindness of the crew."
Khuyết điểm: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Khuyết điểm: "Seat"
Khuyết điểm: "There was no entertainment available."
Khuyết điểm: "Boarding clusterf..."
Ưu: "Food and wine. Entertainment."
Khuyết điểm: "Sat closer to water closet. Maybe more air freshener in there."
Ưu: "The new movies selection, food was very good, staff more friendly than previous flights"
Khuyết điểm: "Boarding always a problem on MEA we have to wait too long in the queue"
Khuyết điểm: "Not to be late ,and not to loose my luggege"
Ưu: "crew was wonderful, great food, quick boarding"
Khuyết điểm: "cant think of anything"
Khuyết điểm: "Check in process running smoothly and better announcement of gate change"
Ưu: "Crew and food were great."
Khuyết điểm: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Khuyết điểm: "Boarding at CDG was awfully slow"
Khuyết điểm: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Ưu: "Intranet wifi meant I could watch entertainment on my iPad"
Khuyết điểm: "Seats are very uncomfortable"
Khuyết điểm: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Khuyết điểm: "wine selection divider between seats"
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Ưu: "The crew"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Ưu: "The staff were very helpful and professional."
Khuyết điểm: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Khuyết điểm: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Khuyết điểm: "Old plane."
Khuyết điểm: "Engine noise in the cabin is loud."
Ưu: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Khuyết điểm: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Ưu: "25 min ahead schedule!!!"
Khuyết điểm: "Cabin space, too narrow rows."
Ưu: "Great service, decent food"
Khuyết điểm: "There was no WiFi on the plane"
Khuyết điểm: "Leg space."
Ưu: "Food has improved a lot on business class. Meals are more creative."
Khuyết điểm: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Ưu: "Free snack and drinks. Good service."
Ưu: "Plenty of seat space"
Khuyết điểm: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Ưu: "The food, entertainment, and service. Waited for me after almost missing my flight."
Khuyết điểm: "Nothing."
Khuyết điểm: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Khuyết điểm: "I was asked to change my seat repeatedly"
Khuyết điểm: "The room between seats is unbearable."
Khuyết điểm: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ưu: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Khuyết điểm: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Khuyết điểm: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Ưu: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Khuyết điểm: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"