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Ưu: Boarding process could use some work but overall it was good
Ưu: Airline was fantastic, most of the crew were super attentive.
Khuyết điểm: Once in Rome there was very little guidance from ground staff
Ưu: Flight was smooth, I told the Captain that. Staff was helpful. They attended our needs, like that they served us food twice and snacks and drinks. Liked that they had blankets & pillow for us. The 12 hour flight was great and did not seem like it was 12 hrs. I will definitely fight this airline again
Khuyết điểm: Staff at airport (Rome-FCO) was not too friendly but this had nothing to do w/ the flight. Flight was awesome. I would just recommend having a few more move selections but overall, I give this particular flight, from Millan to San Francisco an A+! ONE NOTE: Check in your luggage online OR else they will charge you double at Airport.
Ưu: The flight was well organized and comfortable and in spite of 1 hour delay waiting for takeoff due to the weather we landed only few minutes late. Checking in was easy and fast, registrar Elena was outstanding. I will recommend this airline to my friends
Khuyết điểm: Air Italy charges to choose your seat assignment ahead of time, which is disappointing. I luckily for an aisle seat, but the seats are very cramped. Typical of these flights, but still. You can't use your tray table if the person in front leans the chair back.
Ưu: The seats are not comfortable. the crew was fine.
Khuyết điểm: Other then putting in more leg room, to make it more comfortable, everything else was pretty standard.
Ưu: Very narrow seat, leg room limited however passengers still can recline their seats. So if your front passenger recline their seats, basically you got locked into your seat and hard to get in and out.
Ưu: Crew was super responsive and helpful
Ưu: Crew was great and super responsive
Ưu: hard seats.went too f
Khuyết điểm: hard seats.went too far back so that the person in front of you if they went back all the way no room to eat or use laptop
Khuyết điểm: Flight departure delayed; no effective queuing for business class; no vodka on plane; food mediocre for business class
2.5hrs delay due to technical problem, connection flight did not wait
Ưu: The food was good for airplane food. They had a menu and choice between chicken, mashed potatoes, carrots or pasta with mushrooms and cheese together with a warm bread and delicious chocolate mousse for dessert. Breakfast was either scrambled eggs or pancakes.
Khuyết điểm: Flight delayed 2.5 hrs due to electrical problem on the Air Italy A330. Missed connection flight in MXP to NAP. Even though there was a Rome flight leaving at the same time that waited, ours to NAP did not wait. Rsukts: 6 hes additional time at mxp airport
Ưu: I didn’t like anyrhinf
Khuyết điểm: Don’t fly Air Italy
Khuyết điểm: No announcements about the hour delay in boarding/takeoff until we were actually on board the plane.
Ưu: Clean aircraft. Staff were friendly.
Khuyết điểm: More variety of movies.
Ưu: A flight of about six hours with no entertainment. It delayed for more than 4 hours and no one said anything.
Khuyết điểm: Better fleet with entertainment
Ưu: Amazingly good
Khuyết điểm: Cool
Khuyết điểm: The baggage fee if you dont pre pay online is 100.00 per bag, the online system doesn't work all the time, we spent over an hour at the Airport to go thru the process of paying for the check in bags which is handled by a third party...
Khuyết điểm: Had to bus to plane and walk up steps into plane ... but may be more issue with airport.
Ưu: Flight attendants were curt, and rude.
Khuyết điểm: Staff were rude and inattentive. Child vomited all over herself during landing. When we tried to get her off offered no special assistance. Blocked nastily by the flight attendant trying to exit. No stroller for child even though gate checked pick up with luggage.
Khuyết điểm: Food could have been better.
While we checked our baby stroller at the boarding gate, we did not get the stroller back at the gate. Had to carry the children one of whom had gotten air sick out to pick up the stroller at the baggage claim.
Khuyết điểm: better selection of movies
Ưu: Very friendly and professional crew. Punctual flight. Easy online check in.
Khuyết điểm: Long boarding. The seat recliner reclines too far so there is very little space for the passenger behind. So the seat space was excruciatingly small. I ordered a vegan meal online 3 days before my flight (as they suggested) but I never received the confirmation and the correct meas was not provided. The movie choices were limited and outdated.
Ưu: Crew was great and food was good. Also, the movie selection was a good mix
Khuyết điểm: Little crowded on the way home
Ưu: On time. Very good flight
Khuyết điểm: The plane felt like it was going to fall apart and my baggage was never put on the plane.
Ưu: Friendly crew onboard
Khuyết điểm: I tried to check in online several times during starting one week prior to my trip and tried to add a bag to be checked in and the system did not let me do that. When I when to check in at the airport thei charged me 50 Euros instead of 20 euros by online. I would have liked to do checkin online
Ưu: After 2hrs into the flight, we turned back to JFK because a drunk person was out of control! They should not have turned back!!!! The trip took 14 hours
Ưu: only non stop flight from Milan to San Francisco
Khuyết điểm: N/A
Khuyết điểm: Flight was cancelled without notification. No refund provided yet. Has been three weeks. Not at all a reliable or responsible airlines.
Ưu: I liked the direct flight from Los Angles to Milan. Convenient not to have a layover. Staff was courteous. Planes are clean. Fair price reasonable if you only have carryon.
Khuyết điểm: Airline website not user friendly. After having paid for seats in advance still was not able to get boarding pass online. Also had a bicycle to check in. Was not able to pay for it in advance. Had to pay extra at the airport with hassle of having to go back and forth ticket counters .
Khuyết điểm: People not answering phones when you call the company. I was not able to check in or buy my suitcase online. Couldn’t do anything with the app. Very frustrating.
Ưu: Not much was good
Khuyết điểm: Horrible check in experience. Obviously not a company used to valuing hospitality.
Ưu: the crew were helpful.
Khuyết điểm: All the washrooms were not available. would have preferred a bigger breakfast after flying overnight. difficult to prepay for the luggage. Long delay in boarding our return from Milan to Toronto for unexplained reasons by the ground crew.
Ưu: Plane was half empty, so I could lay down over 4 seats.
Khuyết điểm: One crew member did not like me switching to a seat that was a premium seat. With a half empty plane did it matter?
Ưu: Plane was half full, so had my choice of seating.
Khuyết điểm: Be on time.
Ưu: The seat was ok.
Khuyết điểm: Be on time.
Ưu: The crew was nice and friendly.
Khuyết điểm: Plane left with a two-hour delay. Boarding process was unorganized, very poorly handled and seemed to be managed by high-schoolers. Upon boarding one was struck by a strong smell of urine. Entertainment options were limited and old, especially when compared with other airlines.
Ưu: very competitive price
Khuyết điểm: More movies and better food
Ưu: amazing customer service, and incredible food/beverage options
Khuyết điểm: although ample space, the seats were not that comfortable. seats become overheated, would be nice if you can ventilate them via perforated seating
Khuyết điểm: No air vents, plane was hot. Only one bathroom for economy. Can’t check in online.
Khuyết điểm: The boarding
Khuyết điểm: Check in 80 minutes
Ưu: The crew and the food
Khuyết điểm: Seats are very narrow, not enough space
Khuyết điểm: It wasn’t mention about paying fee for a luggage
Ưu: Excellent crew even with the delay.
Khuyết điểm: Everything was pretty good.
Ưu: I have to say the food and beverage were very good.
Khuyết điểm: Boarding could be improved, but there were not problems.
Worst travel experience I’ve ever had. I’m not exaggerating
Ưu: Nothing except that my seat reclined far enough.
Khuyết điểm: This airline should be shut down. Worst customer service I have ever experience before during and after a flight. I will never again fly air Italy. I was literally in tears throughout this experience. The staff are clueless and rude.
Our flight to Milan T
Ưu: The crew were very friendly and professional
Khuyết điểm: Nothing
Ưu: The first meal service was good with two appealing choices. The flight was on time.
Khuyết điểm: What could have been better: 1) Boarding process; although the gate agents announced particular rows, they did not enforce 2) Snack was not very appealing 3) We would have liked wine after the meal, but attendants did not offer and when requested, they refused. 4) after snack served, over head l
Khuyết điểm: Through of the12 hours flight, the warm air is unbearable and the seat is small and cramp even pay $40 extra is no help.
Khuyết điểm: Food had no taste. The quality needs to be much better
Khuyết điểm: On time, no problems very smooth f!ight.
Ưu: The landing was great.
Khuyết điểm: The food was poor quality. They could improve that. Not asking for anything special just decent
Ưu: The crew was pleasant overall, for the most part and the food was pretty good.
Khuyết điểm: The leg and elbow room were very tight and uncomfortable, especially during meals.
Ưu: Crew was amazing
Khuyết điểm: Business class crew was almost too amazing. They were working hard at creating an amazing experience. So much so that I felt like I was giving wrong answers when asked about what I’d like to eat or drink.
Khuyết điểm: Everything could have been better!
Ưu: The crew was nice on bord
Khuyết điểm: They charged me 100$ per way of luggage fee. I will NEVER fly with this airline again and I am soooo disappointed.
Ưu: Everyone was very pleasant and explained everyting with patience.
Khuyết điểm: Baggage was not included and I’m not sure if it was mentioned in the details, but it was no big deal.
Khuyết điểm: The booking on priceline was a nightmare !
The ckeck-in simply a rip-off as suddenly the airline charged 100 €uro for a single piece of luggage ! Never again with such thieves !