Đánh giá của du khách
Điểm đánh giá chung
7,9
Tốt
Dựa trên 922 đánh giá
Tổng quát
8,0
Lên máy bay
7,8
Thư thái
8,0
Phi hành đoàn
8,3
Giải trí
7,7
Thức ăn
7,5
Đánh giá gần đây
- Tất cả đánh giá
- Tích cực
- Trung tính
- Tiêu cực
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9,6
Ưu: Crew was friendly and helpful
Khuyết điểm: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
đánh giá từ
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9,6
Ưu: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Khuyết điểm: Nothing that I can think of needs to be improved.
đánh giá từ
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6,0
Ưu: Big and new airplane. Not usual to inside Flight. Got before time
Khuyết điểm: They could offer for 2 hours flight more then just water
đánh giá từ
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2,6
Khuyết điểm: Find another company. Don't go Avianca!!!
đánh giá từ
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9,0
Ưu: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Khuyết điểm: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
đánh giá từ
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2,0
Khuyết điểm: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
đánh giá từ
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8,3
Ưu: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Khuyết điểm: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
đánh giá từ
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9,6
Ưu: Crew was very kind and helpfull, airplane was new
Khuyết điểm: beverages
đánh giá từ
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3,6
Ưu: Ok seat space, standard plane, nothing major despite some turbulence.
Khuyết điểm: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
đánh giá từ
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9,3
Ưu: Crew was amazing
Khuyết điểm: Movie selection was pretty good. Some more recent movies would be good.
đánh giá từ
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2,0
Ưu: Flight didn’t happen. Stuck in São Paulo
Khuyết điểm: Everything
đánh giá từ
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8,8
Ưu: Good service for the price
đánh giá từ
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8,0
Ưu: Very friendly and good overal for a great price.
Khuyết điểm: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
đánh giá từ
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3,3
Khuyết điểm: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
đánh giá từ
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8,0
Effective boarding but not on time
Ưu: Warm sandwich served with juice or soft drink
Khuyết điểm: The late arrival at destination
đánh giá từ
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10,0
Excellent
Ưu: On time; friendly crew, update plan (spacious) , good catering.
đánh giá từ
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8,3
Ưu: Crew is nice, food is good, comfort and travelling kits.
Khuyết điểm: Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
đánh giá từ
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7,0
Khuyết điểm: Poor food swllection
đánh giá từ
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7,6
Khuyết điểm: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
đánh giá từ
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2,0
Flight didn’t exist
Ưu: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Khuyết điểm: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
đánh giá từ
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10,0
Ưu: On time, efficient boarding, entertainment console.
đánh giá từ
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10,0
Great
Ưu: Snack was good, smooth landing
đánh giá từ
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10,0
Ưu: Avianca served lunch!! And flight left on time
đánh giá từ
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2,0
No respect for Avianca Diamond members
Ưu: Nothing
Khuyết điểm: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
đánh giá từ
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8,0
Khuyết điểm: Breakfast was not good
đánh giá từ
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8,6
Great experience all together.
Ưu: Airplane was clean and New.
Khuyết điểm: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
đánh giá từ
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10,0
Quick flight
Ưu: Very quick and on time.
Khuyết điểm: Everything was Fine
đánh giá từ
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8,3
Ưu: That the food was served hot. The entertainment options were amazing.
Khuyết điểm: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
đánh giá từ
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9,3
Ưu: I liked that the food was served hot. The entertainment options were amazing.
Khuyết điểm: The closeness of the seats.
đánh giá từ
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2,0
Excessive delay
Khuyết điểm: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
đánh giá từ
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5,0
Khuyết điểm: The check in was open too late. The plain is not comfortable Boarding was very confusing
đánh giá từ
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2,0
Terrible
Ưu: Nothing!
Khuyết điểm: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
đánh giá từ
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7,6
On time or even before time
Ưu: On time
Khuyết điểm: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
đánh giá từ
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8,0
Ưu: On time
Khuyết điểm: Entertainment and food
đánh giá từ
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10,0
Ưu: Friendly crew and great timing.
đánh giá từ
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2,0
Horrible Customer Service/ Flight
Ưu: Nothing will never fly with them again!
Khuyết điểm: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
đánh giá từ
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2,0
Don’t EVER fly with them!
Ưu: Nothing!
Khuyết điểm: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
đánh giá từ
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3,3
Avianca Brazil
Ưu: The food was decent
Khuyết điểm: The crew was not friendly (racist it seemed)
đánh giá từ
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3,6
Avianca Brazil
Ưu: The flight was short and smooth
Khuyết điểm: The crew needs better customer service
đánh giá từ
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4,3
Very disappointed in business class
Ưu: Crew was sort of apologetic
Khuyết điểm: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
đánh giá từ
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7,6
Not bad but room for improvement
Ưu: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Khuyết điểm: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
đánh giá từ
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10,0
Ưu: Flight on time.
Khuyết điểm: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
đánh giá từ
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9,6
Good all around
Ưu: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
đánh giá từ
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9,6
Good all around
Ưu: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
đánh giá từ
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7,0
Ưu: No delays. Nobody was sitting next to me. Friendly crew.
Khuyết điểm: No legroom.
đánh giá từ
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5,6
Khuyết điểm: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
đánh giá từ
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5,2
Khuyết điểm: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
đánh giá từ
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9,0
Ưu: Good clean new plane, crew very helpful.
Khuyết điểm: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
đánh giá từ
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9,6
Nice service!
Ưu: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Khuyết điểm: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
đánh giá từ
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9,3
Awesome flight
Ưu: The crew was great, food was also very good! It was a great flight!
Khuyết điểm: I would add more móveis and Tv shows
đánh giá từ
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10,0
Good trip to Sao Paulo
Ưu: The attention and the food
Khuyết điểm: All was good
đánh giá từ
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2,0
Khuyết điểm: The airline failed to notify me on the cancelation:-(
đánh giá từ
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8,0
Ưu: Attention
đánh giá từ
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10,0
Ưu: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
đánh giá từ
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2,0
Khuyết điểm: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
đánh giá từ
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10,0
Only Avianca for now on!
Ưu: Efficiency
Khuyết điểm: no, they great
đánh giá từ
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10,0
Ưu: Great food offered in flight even thought the flight duration was short!
đánh giá từ
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2,3
Crew / Boarding
Khuyết điểm: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
đánh giá từ
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5,6
Good flight, bad service
Ưu: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Khuyết điểm: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
đánh giá từ
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7,0
Overall good
Ưu: Good options for movies, tv shows, etc. Food as expected in airplanes. Tight uncomfortable seats for a long flight but I did not expect much better.
Khuyết điểm: The flight departed late. A staffer in my aisle (at least) no so truly friendly. We could see he was trying hard to be sympathetic, but it was in his face and manners he wasn't. I got a bad impression.
đánh giá từ
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9,6
Ưu: Crew was friendly and helpful
Khuyết điểm: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
đánh giá từ
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9,6
Ưu: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Khuyết điểm: Nothing that I can think of needs to be improved.
đánh giá từ
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9,0
Ưu: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Khuyết điểm: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
đánh giá từ
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9,6
Ưu: Crew was very kind and helpfull, airplane was new
Khuyết điểm: beverages
đánh giá từ
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9,3
Ưu: Crew was amazing
Khuyết điểm: Movie selection was pretty good. Some more recent movies would be good.
đánh giá từ
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8,8
Ưu: Good service for the price
đánh giá từ
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10,0
Excellent
Ưu: On time; friendly crew, update plan (spacious) , good catering.
đánh giá từ
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10,0
Ưu: On time, efficient boarding, entertainment console.
đánh giá từ
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10,0
Great
Ưu: Snack was good, smooth landing
đánh giá từ
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10,0
Ưu: Avianca served lunch!! And flight left on time
đánh giá từ
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8,6
Great experience all together.
Ưu: Airplane was clean and New.
Khuyết điểm: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
đánh giá từ
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10,0
Quick flight
Ưu: Very quick and on time.
Khuyết điểm: Everything was Fine
đánh giá từ
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9,3
Ưu: I liked that the food was served hot. The entertainment options were amazing.
Khuyết điểm: The closeness of the seats.
đánh giá từ
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10,0
Ưu: Friendly crew and great timing.
đánh giá từ
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10,0
Ưu: Flight on time.
Khuyết điểm: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
đánh giá từ
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9,6
Good all around
Ưu: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
đánh giá từ
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9,6
Good all around
Ưu: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
đánh giá từ
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9,0
Ưu: Good clean new plane, crew very helpful.
Khuyết điểm: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
đánh giá từ
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9,6
Nice service!
Ưu: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Khuyết điểm: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
đánh giá từ
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9,3
Awesome flight
Ưu: The crew was great, food was also very good! It was a great flight!
Khuyết điểm: I would add more móveis and Tv shows
đánh giá từ
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10,0
Good trip to Sao Paulo
Ưu: The attention and the food
Khuyết điểm: All was good
đánh giá từ
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10,0
Ưu: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
đánh giá từ
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10,0
Only Avianca for now on!
Ưu: Efficiency
Khuyết điểm: no, they great
đánh giá từ
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10,0
Ưu: Great food offered in flight even thought the flight duration was short!
đánh giá từ
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8,3
Ưu: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Khuyết điểm: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
đánh giá từ
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8,0
Ưu: Very friendly and good overal for a great price.
Khuyết điểm: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
đánh giá từ
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8,0
Effective boarding but not on time
Ưu: Warm sandwich served with juice or soft drink
Khuyết điểm: The late arrival at destination
đánh giá từ
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8,3
Ưu: Crew is nice, food is good, comfort and travelling kits.
Khuyết điểm: Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
đánh giá từ
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7,0
Khuyết điểm: Poor food swllection
đánh giá từ
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7,6
Khuyết điểm: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
đánh giá từ
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8,0
Khuyết điểm: Breakfast was not good
đánh giá từ
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8,3
Ưu: That the food was served hot. The entertainment options were amazing.
Khuyết điểm: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
đánh giá từ
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7,6
On time or even before time
Ưu: On time
Khuyết điểm: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
đánh giá từ
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8,0
Ưu: On time
Khuyết điểm: Entertainment and food
đánh giá từ
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7,6
Not bad but room for improvement
Ưu: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Khuyết điểm: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
đánh giá từ
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7,0
Ưu: No delays. Nobody was sitting next to me. Friendly crew.
Khuyết điểm: No legroom.
đánh giá từ
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8,0
Ưu: Attention
đánh giá từ
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7,0
Overall good
Ưu: Good options for movies, tv shows, etc. Food as expected in airplanes. Tight uncomfortable seats for a long flight but I did not expect much better.
Khuyết điểm: The flight departed late. A staffer in my aisle (at least) no so truly friendly. We could see he was trying hard to be sympathetic, but it was in his face and manners he wasn't. I got a bad impression.
đánh giá từ
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6,0
Ưu: Big and new airplane. Not usual to inside Flight. Got before time
Khuyết điểm: They could offer for 2 hours flight more then just water
đánh giá từ
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2,6
Khuyết điểm: Find another company. Don't go Avianca!!!
đánh giá từ
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2,0
Khuyết điểm: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
đánh giá từ
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3,6
Ưu: Ok seat space, standard plane, nothing major despite some turbulence.
Khuyết điểm: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
đánh giá từ
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2,0
Ưu: Flight didn’t happen. Stuck in São Paulo
Khuyết điểm: Everything
đánh giá từ
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3,3
Khuyết điểm: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
đánh giá từ
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2,0
Flight didn’t exist
Ưu: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Khuyết điểm: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
đánh giá từ
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2,0
No respect for Avianca Diamond members
Ưu: Nothing
Khuyết điểm: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
đánh giá từ
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2,0
Excessive delay
Khuyết điểm: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
đánh giá từ
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5,0
Khuyết điểm: The check in was open too late. The plain is not comfortable Boarding was very confusing
đánh giá từ
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2,0
Terrible
Ưu: Nothing!
Khuyết điểm: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
đánh giá từ
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2,0
Horrible Customer Service/ Flight
Ưu: Nothing will never fly with them again!
Khuyết điểm: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
đánh giá từ
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2,0
Don’t EVER fly with them!
Ưu: Nothing!
Khuyết điểm: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
đánh giá từ
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3,3
Avianca Brazil
Ưu: The food was decent
Khuyết điểm: The crew was not friendly (racist it seemed)
đánh giá từ
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3,6
Avianca Brazil
Ưu: The flight was short and smooth
Khuyết điểm: The crew needs better customer service
đánh giá từ
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4,3
Very disappointed in business class
Ưu: Crew was sort of apologetic
Khuyết điểm: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
đánh giá từ
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5,6
Khuyết điểm: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
đánh giá từ
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5,2
Khuyết điểm: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
đánh giá từ
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2,0
Khuyết điểm: The airline failed to notify me on the cancelation:-(
đánh giá từ
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2,0
Khuyết điểm: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
đánh giá từ
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2,3
Crew / Boarding
Khuyết điểm: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
đánh giá từ
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5,6
Good flight, bad service
Ưu: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Khuyết điểm: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
đánh giá từ
Tình trạng chuyến bay
Avianca Brasil Bản đồ đường bay
Sân bay hàng đầu khai thác bởi Avianca Brasil
Avianca Brasil thông tin liên hệ
- O6 Mã IATA
- 0800 286 6543 Gọi điện
- avianca.com.br Truy cập
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