Khách sạn ở Cartagena nằm gần sân bay Centro Cultural Ciudad Móvil

Ưu điểm: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Khuyết điểm: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Ưu điểm: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Khuyết điểm: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Ưu điểm: The facilities are gorgeous

Khuyết điểm: Food... Restaurants are closed on Sundays and the food at the cafe on the 12th floor is not good. Also the hotel is clearly not full and they won't give a late check out to friend that also stayed here. Same happened to me a few months back.

Ưu điểm: People were very friendly.

Khuyết điểm: Their phone system never works. Over 10 minutes to connect to front desk or to room service. In spite of having paid for the suite in advance and having provided my credit card for incidentals when I checked in they asked me to go in person to the front desk so they could charge my credit card for the charges that I accumulated (about USD 615). I tried calling to ask them to charge my credit card (That’s the reason you provide the with it at check in time). After 20 minutes trying with no answer from the front desk, I interrupted my vacation just so I could watch how they charged my credit card. Beautiful city but if your looking for a suite with a five star service don’t make the same mistake I made. Do not go there.

Ưu điểm: Stayed in the Residences rooms - excellent - overlooking the ocean. very clean. huge room, nice and quiet for a good nights rest and only a 15 min walk into the old town. this is the best hotel to stay in Cartagena. much better value than staying in the old town

Khuyết điểm: nothing - it was the perfect stay

Khuyết điểm: you cant bring friends from out the hotel !

Ưu điểm: The hotel has great location at the beach strip and fabulous views from the top floors rooms. It has great infinity pool unfortunatelly with very small area to lie around so its terribly crowded.

Khuyết điểm: The service is just TERIBLE! For the prices which are totally North America you got total poor Latin American service! Not only the majority of the staff dont speak one world English which is so shocking at such place the are also rather relaxed about it! Breakfast at 39USD/person is total rip off!! They are having nice bar however all is closed at 11pm which at the hotel that is mostly for holiday makers rather bad! Overal was very dissapointed as thought brand Hyat Regency stands for excellent service all around the world!

Ưu điểm: The hotel is nice, the pools were great,the breakfast had lots of options. The room was spacious and well set up

Khuyết điểm: Had the do no disturb sign in the door, they then rang me 3 times asking if I wanted my room serviced and emailed me saying if I wanted it clean to ring them. Not sure what part of do no disturb they didn’t understand. Another thing I found strange was the water which is always free in a comparative hotel....had a sign on them saying free to elite members only....ridiculous in my opinion

Ưu điểm: The property is beautiful!

Khuyết điểm: Staff could be a little Moore friendly.

Ưu điểm: Great location, excellent staff, clean facilities and rooftop pool is hard to find in the area

Khuyết điểm: Courtyard rooms suffer from too much noise at night. On Friday and Saturday night the hotel won’t turn down the volume until midnight, 11 pm on week days. This is a mistake for their guests. Food is only good not exceptional. Not a strong point of the hotel.

Ưu điểm: Staff was friendly and helpful and hotel was beautiful. Great location.

Ưu điểm: I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!

Ưu điểm: The hotel is located in the best location of Cartagena de Indias

Khuyết điểm: The AC in the room can´t be switched off, the controls are useless and it´s way too noisy

Ưu điểm: Very comfortable and pleasant hotel. No regrets, would book there again. We took breakfast by the pool on the roof garden which to us was the better option. When breakfasts are included it would be in the patio (with the crowd).

Ưu điểm: Their friendly, courteous, and welcoming staff. Breakfast was the best I ever had!

Khuyết điểm: Noise can be easily transferred through the walls.

Ưu điểm: Hotel is in a prime location for the old section of Cartagena.

Khuyết điểm: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Ưu điểm: The location is good

Khuyết điểm: Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.

Ưu điểm: We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent.

Khuyết điểm: Nothing not to like.

Ưu điểm: Everyone at the hotel is extremely kind and welcoming. I was a visitor at the hotel for 6 nights, by the 3rd day the staff was on a first name basis with me. They just make you feel like they really care about your happiness during your stay. Thank you.

Khuyết điểm: I dont have anything but high praise for the staff at this hotel.

Ưu điểm: The location was wonderful! Slightly off the beaten path, so it was nice and quiet to relax, but inside the walled city and close enough to everything that we walked everywhere! The drinks were great and the ceviches at the bar were wonderful too.

Khuyết điểm: The WiFi wasn't great, but that's okay, we didn't come to sit on our phones/computers the whole time :).

Ưu điểm: There unfortunately isn’t much to say here. This was massively overpriced for what it was and we experienced terrible customer service.

Khuyết điểm: The customer service from the point of check in was off. Our room wasn’t clean and had definitely seen better days. The price point was massive relative the experience we had. All in all a huge disappointment as we had booked in to give ourselves a treat for a few days.

Ưu điểm: Because of a mistake by someone I was moved to a different hotel where I paid with my credit card. They had already run my card and I’m still waiting for my refund

Ưu điểm: Impeccable taste in architecture and interior design. Location is perfect, away from main drags and crowds, yet centered between Centro Histórico and San Diego, and 200 yards from the muralla. Breakast is good and staff super friendly. Rooms at the rear, facing the pool are quieter and more private. We were spoiled by concierges Harold and Iris, and Diego the manager is always there to help!

Khuyết điểm: Hottub in the rooftop is crowded and rowdy at times. Building needs a bit of maintenance. Chipped tiles, cracked floor, painting touch ups... a bit of rust in the courtyard metal floor. Other than that, a perfect little hotel!

Khuyết điểm: Way too expensive for the services and rooms provided.

Ưu điểm: Clean and comfortable! Heart of the old city. The place has so much character! A great rooftop pool in addition to one downstairs with a bit more shade! Fantastic staff also!

Khuyết điểm: Literally nothing

Ưu điểm: The location was perfect. Close to the city to walk . Nicely design and make . Beautiful pool

Khuyết điểm: The breakfast variety was the same . Pretty much the same food every day . Also I request to have my sheet change but they were still smelling like it never change . And small soil still seen .

Ưu điểm: I like the view from the room. I like the food at the restaurant.

Khuyết điểm: 1. The people at the reception was disrespectful and the word SERVICE does not exist. Even when I asked for a limousine to take me to the airport they said to call 20 min before and later they said that it was not available at 3AM. Security can be an issue. 2. I could not get to my room because they have the elevators locked. I had to wait more than 30 min to be able to get there. I did go to the reception and they said they will call engineering. If you travel we know that is not true. They have a conference and they block the elevators. 3. The lack of SERVICE makes the difference between hotels. Next to Estelar was the Hilton and the rates were cheaper or the same. BIG mistake not choosing an American Hotel. 4. If you go on Vacation and you asked for the travel services they are all in Pesos Colombianos. I did call the hotel before and they told me that it can be paid by a credit card. Another Lie, and at the hotel they do not exchange money. 5. The pool is small and they do not have enough space for all the guests. If you ask for a drink it will take 30 min to get it if you insist. 6. If you decided to take a shower between 5:30 yo 7PM lucky if you get hot water.

Ưu điểm: Excelente, the place is beautiful and the staff very profesional. We use 4 days increíble.

Khuyết điểm: Everything

Ưu điểm: Staff was very pleasant included breakfast was nice but the staff was too few and therefore overworked.

Khuyết điểm: Original construction was poor. We had a plumbing failure that was clearly poor marksmanship.

Khuyết điểm: When we arrived first thing we find in the room is pubic hair in the toilet. We asked to clean it but hotel decided to change us to a room. The new room was ok until our room neighbors decided to put some music. The walls are so thin that we could here everything, even a conversation at normal level. Imagine if your neighbors decide to throw a party at their room from 8.00pm to 4.00 am. We complained a total of 5 times. No real action was taken until 4.00am. I can understand the right to throw a party in your own room, in the end anyone can enjoy their holidays as they please. What I can’t understand how can I choose what is supposed to be a 5 star hotel and have such poor soundproofing. It is a basic of a 5 star hotel, to do what you want in your room without others be affected nor be affected by them. At least, after 2 days of continue complaining, hotel agreed to return us money of our 1st night.

Ưu điểm: Location & Swimming Pool

Khuyết điểm: No complaints. Lifts are a bit complicated to use for going into Rooms with its buttons and procedures (It’s definitely Modern Technology and easy once you understand what they have done)

Ưu điểm: Breakfast and rooftop pool was great. Staff were also super helpful and friendly. Rooms and restaurant were also spot on

Khuyết điểm: It’s not in the centre of the old town but it’s only about 5-7 minute walk

Ưu điểm: The pool was great and location was very central to the walled city and Getsemani. The room was very clean.

Khuyết điểm: The breakfast was not fantastic and you could hear everything going on in the hallway from inside the room.

Ưu điểm: Great location. Super sexy decor, great rooftop pool, fun bar, great breakfast... everything about it, really

Khuyết điểm: Can't think of anything.

Ưu điểm: Breakfast was terrific as was breakfast staff. Very friendly and attentive.

Khuyết điểm: Food Service at pool bar in the evening somewhat slow

Ưu điểm: The hotel is very good located, the rooms are spacious, new and clean. The pool area is great.

Khuyết điểm: The maid set the air con at a maximum and is really cold in the room when you arrive back, but it can be regulated and turned off

Ưu điểm: Great breakfast, wonderful location. Staff was very helpful and accommodating. Lovely pool area and pool bar. Rooms were lovely.

Ưu điểm: Everything was to a really high standard... rooftop pool, breakfast, rooms etc. Staff were super helpful/friendly and we left our luggage there for 2 days whilst we visited tintipan islands.