Khách sạn ở Cartagena nằm gần sân bay Trinidad Square

Ưu điểm: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Khuyết điểm: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Ưu điểm: Absolutely amazing breakfast every day! Clean rooms, comfortable bad, great and accommodating stuff. Pool on the rooftop with a bar was a true delight. Location is really perfect - very close to a lot of good restaurants and small shops. Every street around is gorgeous.

Khuyết điểm: Very small gym. They only have a treadmill, cycle and elliptical plus some weights. Not that many chairs/lounges by the pool.

Ưu điểm: This property is everything I'd hoped for elegant,classic and romantic all in one.

Ưu điểm: Rooftop pool was amazing. Staff very helpful.

Khuyết điểm: Wish breakfast went until 11.

Ưu điểm: Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool!

Khuyết điểm: Some of the amenities could use some updating (i.e. wood floors, gym, etc.)

Ưu điểm: Centrally located but away from the hustle and bustle. Very quiet. Great pool on roof.

Khuyết điểm: Minor issue - Not enough towel hooks/rails

Ưu điểm: I liked n enjoyed it all. Staff. Rooms. Environment. Food. Beauty. Location. Everything exquisite. Felix was amazing and very accommodating.

Khuyết điểm: Cant complain about a thing

Ưu điểm: Plantains with shrimp at the pool bar. Yumm

Khuyết điểm: Switched rooms- way musty on bottom floor. There was construction by the pool the whole time. Literally saw dust and foam bit floating into the pool. They were also staining which is not what you want to be smelling on a 90 degree day in the sweltering sun at the only place to cool down. Honestly, why this couldn’t have been done in the evening is beside me. hot tub was cold and no sauna or steam room which sucked. For me I value my body and what I’ve loved To give it a nice soak after traveling so far.

Ưu điểm: The breakfast was excellent !!!!!

Ưu điểm: The hotel was very nice with great amenities in a perfect location to explore Cartagena. The breakfast buffet and menu options were exceptional and included. The room was a great size, and ours had a small patio to enjoy on the first floor. The rooftop was very nice, with a fantastic pool, view and bar. Wifi was strong and worked perfectly throughout the property. The entire staff was very nice and helpful.

Khuyết điểm: Our keys were deactivating so had to keep getting new ones, and one day our shower water didn't get that hot.

Ưu điểm: Excellent location in the center of the walled city, polite staff, excellent breakfast, beautiful swimming pool.

Khuyết điểm: Bath robes were so old in worn off!

Ưu điểm: Overall the hotel was beautiful, the staff was helpful & friendly, and the service was very good. The pools & pool bar was by far our favorite place to be.

Khuyết điểm: Oddly, we kept having to ask for items in the room to be restocked or replaced; coffee creamer, washcloths.

Ưu điểm: The attention was great, everybody is on top of their work and want to make you feel good all the time!

Khuyết điểm: I’ll said the wait for elevators is sometimes to long, considering there were not people on, but that is not a big deal...

Ưu điểm: The facilities are gorgeous

Khuyết điểm: Food... Restaurants are closed on Sundays and the food at the cafe on the 12th floor is not good. Also the hotel is clearly not full and they won't give a late check out to friend that also stayed here. Same happened to me a few months back.

Ưu điểm: People were very friendly.

Khuyết điểm: Their phone system never works. Over 10 minutes to connect to front desk or to room service. In spite of having paid for the suite in advance and having provided my credit card for incidentals when I checked in they asked me to go in person to the front desk so they could charge my credit card for the charges that I accumulated (about USD 615). I tried calling to ask them to charge my credit card (That’s the reason you provide the with it at check in time). After 20 minutes trying with no answer from the front desk, I interrupted my vacation just so I could watch how they charged my credit card. Beautiful city but if your looking for a suite with a five star service don’t make the same mistake I made. Do not go there.

Ưu điểm: Stayed in the Residences rooms - excellent - overlooking the ocean. very clean. huge room, nice and quiet for a good nights rest and only a 15 min walk into the old town. this is the best hotel to stay in Cartagena. much better value than staying in the old town

Khuyết điểm: nothing - it was the perfect stay

Ưu điểm: Breakfast was very good but not included in room rate

Ưu điểm: Clean room

Khuyết điểm: Do not order the room service breakfast. So not worth it. Beter use the app Rappi and get something from somewhere else...

Ưu điểm: The hotel has great location at the beach strip and fabulous views from the top floors rooms. It has great infinity pool unfortunatelly with very small area to lie around so its terribly crowded.

Khuyết điểm: The service is just TERIBLE! For the prices which are totally North America you got total poor Latin American service! Not only the majority of the staff dont speak one world English which is so shocking at such place the are also rather relaxed about it! Breakfast at 39USD/person is total rip off!! They are having nice bar however all is closed at 11pm which at the hotel that is mostly for holiday makers rather bad! Overal was very dissapointed as thought brand Hyat Regency stands for excellent service all around the world!

Ưu điểm: The property is beautiful!

Khuyết điểm: Staff could be a little Moore friendly.

Ưu điểm: The staff is very friendly and obliging. We always felt well taken care of. One of our rooms was superb in size and had a fantastic view. The rooftop bar and pool are great.

Khuyết điểm: Our second room was on the sixth floor and it was extremely loud. Maybe because of the aircon. Also the rooftop bar music was loud.

Ưu điểm: Nice location, beautiful rooftop, good Service.

Khuyết điểm: The staff from the hotel wanted to charge as taxes already paid by Internet.

Ưu điểm: Great views and the staff was amazing

Khuyết điểm: The roof had a water leak that should have been taken care in advance

Ưu điểm: Breakfast was excellent. Location is excellent. Staff..very helpful.

Ưu điểm: Breakfast is served in a traditional style. Coffee, bread, jam, a selection of local fruits are served at your table by a very courteous and diligent staff. You have a menu choice of several dishes, with local or global taste options. The swimming pool and the roof top bar-restaurant have amazing views of the city of Cartagena and from there you can enjoy the beautiful sunset. The attention of the staff is courteous and diligent at every level.

Khuyết điểm: More choices of jam flavors in the breakfast would be welcome.

Ưu điểm: The roof top and the room

Ưu điểm: The rooftop bar and pool are spectacular but small. The rooms are spacious and the staff friendly.

Khuyết điểm: I thought the rooftop pool And by area were small and therefore did not think that the hotel should be selling day passes for non-hotel guests to spend time there. The spa was hit and miss two of us had excellent massages to had so so treatments. We ate Christmas dinner in the restaurant and breakfast each morning the food was presented beautifully but looked better than it tasted.

Ưu điểm: Roof top pool and view were spectacular !

Khuyết điểm: Room prices were higher than better priorities close by.

Ưu điểm: location facilities staff all superb

Khuyết điểm: nothing

Khuyết điểm: The carpeting in the hallways leading to the rooms were messy. They weren’t vacuumed in days, if not weeks.

Ưu điểm: Excelente, the place is beautiful and the staff very profesional. We use 4 days increíble.

Khuyết điểm: Everything

Ưu điểm: Staff was very pleasant included breakfast was nice but the staff was too few and therefore overworked.

Khuyết điểm: Original construction was poor. We had a plumbing failure that was clearly poor marksmanship.

Ưu điểm: The facility itself is great. The amenities were fine. The spa was good.

Khuyết điểm: In order to get to the room after being outside, you need to take 2 sets of elevators. This became tedious after a while. The staff was not very accomdating and not very friendly. I had to ask for the manager since it became very difficult to get service at the pool. The manager was great and addressed my issues with his staff.

Khuyết điểm: When we arrived first thing we find in the room is pubic hair in the toilet. We asked to clean it but hotel decided to change us to a room. The new room was ok until our room neighbors decided to put some music. The walls are so thin that we could here everything, even a conversation at normal level. Imagine if your neighbors decide to throw a party at their room from 8.00pm to 4.00 am. We complained a total of 5 times. No real action was taken until 4.00am. I can understand the right to throw a party in your own room, in the end anyone can enjoy their holidays as they please. What I can’t understand how can I choose what is supposed to be a 5 star hotel and have such poor soundproofing. It is a basic of a 5 star hotel, to do what you want in your room without others be affected nor be affected by them. At least, after 2 days of continue complaining, hotel agreed to return us money of our 1st night.

Ưu điểm: Location & Swimming Pool

Khuyết điểm: No complaints. Lifts are a bit complicated to use for going into Rooms with its buttons and procedures (It’s definitely Modern Technology and easy once you understand what they have done)

Ưu điểm: Excellent location in front of the beach and very close to restaurants in a very nice part of the city.

Ưu điểm: We stopped in adult only room we planned stop for 3 days but staff so good decided to stay longer due to one man who worked in business lounge Alfredo who was so so good and helpful lovley man always made us welcome

Khuyết điểm: Alfredo was a pleasure so nice

Ưu điểm: Big rooms, near to the beach, staff was friendly,

Khuyết điểm: mold in bathroom, bedclothes were dirty, minibar floated the room, hairdryer didnt work, very noisy in floors

Ưu điểm: The staff.. The view

Khuyết điểm: The elevators... Strange noises

Ưu điểm: Is an old hotel that need a extreme makeover to update their rooms and facilities

Ưu điểm: The location and breakfast.

Khuyết điểm: The pool is different, the pictures are way better. The lifts were not enough, very small and took ages to get one.

Ưu điểm: The location in Bocogrande was excellent. Within a few blocks were plenty of places to eat. And while the hotel was somewhat far away from the old part of the city, we walked back to the hotel from there twice, even though a taxi would be very inexpensive.

Khuyết điểm: The room had very little hot water in the sink and shower. This was every day and at many different times of day.

Khuyết điểm: Encountered some very unfriendly staff. If you want to get one of the hotel beach chairs, be sure to be their no later then 07.00 hours to reserve them, otherwise they (15 pairs with an umbrella ) are all occupied... leaving no other option to rent them next door (25000COP). Roof top swimming pool does.bot have umbrellas. Breakfast is good in buffet form, also here be early, or its crowded. Elevators are mostly crowded and not very clean. Don't expect an European 4 star, more a small 3 star.

Ưu điểm: Breakfast and rooftop pool was great. Staff were also super helpful and friendly. Rooms and restaurant were also spot on

Khuyết điểm: It’s not in the centre of the old town but it’s only about 5-7 minute walk

Ưu điểm: The pool was great and location was very central to the walled city and Getsemani. The room was very clean.

Khuyết điểm: The breakfast was not fantastic and you could hear everything going on in the hallway from inside the room.

Ưu điểm: Great location. Super sexy decor, great rooftop pool, fun bar, great breakfast... everything about it, really

Khuyết điểm: Can't think of anything.

Ưu điểm: Breakfast was terrific as was breakfast staff. Very friendly and attentive.

Khuyết điểm: Food Service at pool bar in the evening somewhat slow

Ưu điểm: The hotel is very good located, the rooms are spacious, new and clean. The pool area is great.

Khuyết điểm: The maid set the air con at a maximum and is really cold in the room when you arrive back, but it can be regulated and turned off

Ưu điểm: Great breakfast, wonderful location. Staff was very helpful and accommodating. Lovely pool area and pool bar. Rooms were lovely.

Ưu điểm: The hotel is located in a nice neighbourhood, only walking distance from the old city. The great asset of the hotel is its swimming pool on the rooftop with a magnificent view of Cartagena. The front side rooms (more expensive than regular rooms) have also the same magnificent view of the Cartagena Bay.

Khuyết điểm: Generally, the hotel was fine. However, there is a room for improvement when it comes to breakfast. There is a buffet where you can choose what you like. But coffee, eggs, croissant and other stuff you have to order. It took some effort to order these things and we had to remind several times the waiters to bring what we order to our table. (if you don't speak spanish you'll face a bigger problem)