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Khuyết điểm: Im latina from the caribean sea... but caribean peaple are VERY RUDE! Just be prepared and dont forget to have at least $5 CASH because they will charge you whatever and is only cash
Khuyết điểm: Everything... the plane was from last century, the stop was in Aruba or Curaçao and the airport has not AC and it was 100 degrees ... the plane was sooooo delay they gave us a vaucher for our next flight with THEM fir the next 30 days... who travels international every month? I really wanted to enjoy ot but life happens to be complicated and i can’t fly every month.... i wish i could have had an at least 6 month window OR a sandwiche at the super hot airport.... im Latina and i know we are a little bit to cozy... but caribean people (meaning the Island... im caribean too) are REALLY RUDE!!! So try to stay away... is not their fault is just cultural... nothing against them...
Ưu: The cheap airline prices.
Khuyết điểm: Bringing that airline back to Miami
Khuyết điểm: We are currently stuck in Curaçao.
Rescheduled with no notification
Khuyết điểm: This is actually a review of our flight from Bonaire to Curacao. The flight was rescheduled to from 10:30 am to 6:30 am and we weren't notified so, of course we missed it. They claimed not to have our contact info despite the fact that we'd been contacted earlier for the flight down. Several others were in the same boat. Divi Divi airlines stepped up and chartered us an 8 seater to get us to Curacao in time to make our connecting flight. One other passenger said he had to fly between the islands every other week and this was the last straw for Insel Air.
The flight was cancelled.
Khuyết điểm: The flight was rescheduled 4 hours later in the middle of the night. We went to the small office when we arrived from our connection and went to see what was up with that. We were able to go on the flight we were originally booked on but they wanted us to pay(again). We said hell no we are not going to pay. The locals call this airline "CancelAir" which seems to be appropriate.
AUA-CUR flight - on time and operated well.
Ưu: Short flight. Departed on time, and with prompt boarding. Ticket agent and gate staff were efficient and friendly.
Khuyết điểm: Older airplane interior is functional, but needs a bit of a bit of attention. (Just as a side note-- the CUR arrival Customs queue is chaotic and unclear for visitors vs residents)
Khuyết điểm: Long story short my flight was cancelled, and I was never notified. My flight never happened. (I did receive my full refund though)
Ưu: On time
Khuyết điểm: Dirty plane
THE WORST EVER
Khuyết điểm: The travel agency that works through KAYAK CS@AIRFARE Is irresponsible and don´t want to give me my money back of a service they did not provide. On my way back from SDO to CUR it was no airplane, the rep from Insel air said that if I would have bought my ticket through Insel air they would have reinburse me the ticket back but as I bought through cs airfate thorugh KAYAK , they have to request INSEL AIR the refund and they will give me my money but csairfare only respond me that it was noto a reunfable ticket. Is not my fault that it was no plane , I arrived on time and they left me at the airport with no support of any type at all. everybody got a refund except me .
8+ hour delay
Ưu: Don't fly this airline They could careless about their customers
Khuyết điểm: The Insel flight was delayed a day going from Miami to Curacao and delayed from 10:20 a.m. until 1:30 a.m. the NEXT day, getting us into Mismi at 4:30 a.m. A tiring nightmare. Never, never again will I use this airline. No food vouchers, let alone open restaurants made the delay even worse..
They cancelled the flight, not warnings at all
Ưu: Nothing, this company is terrible
Khuyết điểm: They just cancelled the flight and said they don't have partnership with other companies and the next flight is three fuc#*# days from now. They paid for the hotel, didn't give enough money for lunch and dinner and the breakfast is not included.
Khuyết điểm: The trip and the return were the worst travel experience I have ever had in my life, since the various changes of the flight, the terrible counter at Maiquetía, Venezuela, the lack of information about the loss of my suitcase from Caracas to Curacao , Not even an apology. I received 10 days without luggage without compensation and I even had to pay to carry the suitcase to my house. The return of Curacao to Caracas was disorganized. There were always mishaps when checking in Caracas, Aruba and Curacao. Traveling in tourism is synonymous with enjoyment but Insel Air does its best not to. I do not recommend this airline
Delayed, canceld and then not sure.
Khuyết điểm: Poor service. No communication. Lack of accountability.
Bonaire to Curacao Flight
Ưu: Flight was short
Khuyết điểm: Flight was delayed 4 hours
Ưu: The cheap ticket and baggage allowance. Good service, helpful crew.
Ưu: The crew was nice that's about it
Khuyết điểm: Glad it was a really short flight my friend was robbed bout the ppl who put ur bags under the plane
worst airline ever!
Khuyết điểm: flight scheduled for 7 am rescheduled to 8:45 then 10:00 then 10:20 then 11:15 am... at 1pm we were still at the airport. The staff is ill informed. This seems to be a regular occurrence. Needless to say we never flew out had to cancel the whole trip. The Insel office at the airport was no help with a refund and keep telling us we had to go to headquarter somewhere on the island... a no no request for people on vacation on a island they are not from. What is the point of having an office an staff at the airport who has no desire or ability to assist. The worst ever!
You get what you pay for
Ưu: The crew and the price
Khuyết điểm: It was much too cold
Ưu: nothing to describe
Ưu: boarding to CUR on time.
boarding to BON 15 min delay.......
The flight delay and we are still in aruba
Ưu: We are still in aruba is the worst airline ever beeb
Khuyết điểm: People should never take thia airline
Khuyết điểm: Vwy Ver bad services stay 2 days in aruba
Khuyết điểm: Late flight, rude staff
Khuyết điểm: The connection time wasbto long!
Khuyết điểm: No infronarion from personnel
Horrible. Never again
Ưu: The price was cheap
Khuyết điểm: Everything else! They only notified us the flight was going to be 1h late when we checked in, nowhere was it mentioned online. Then they gave us a voucher for Pizza Hut and even there, we couldn't order whatever we wanted it was only specific things. Imagine a WHOLE flight in line waiting to get 1) a voucher and 2) Pizza. It was a nightmare. The flight left almost 3h late. With no apologies or explanation. Same thing when I returned from PAP, the flight was over an hour late and it was the ONLY airline that made passengers wait outside in line! By outside I mean in the hot sun, over 90 degrees! There were children and older people! It was unacceptable. In all my years of travel I have never seen such mediocrity.
Ưu: Boarded on time
Khuyết điểm: Flight from Caracas was late
Worse travel experience to date
Ưu: The plane landed safely.
Khuyết điểm: Let's see, the cash only policy at the counter, the lack of customer service, the endless delays without any explanation whatsoever, etc...My guess is the company's complete and total disrespect for it's customers stems from the belief that you get what you pay for.
Flight left late
Ưu: Flight itself was fine, crew courteous and helpful
Khuyết điểm: Late departure
Flight was almost 3 hours late departing
Ưu: Flight itself was fine, crew courteous,
Khuyết điểm: The lateness of the flight and there was no communication of this and any explanation. If you let people know something they are less likely to be angry. Communication and customer service in airport not their strong suit!
Khuyết điểm: Flight was intentionally delayed four hours and lost two connections
Stranded me on Bonaire for 4 days.
Khuyết điểm: Stranded me on Bonaire for 4 days. Customer service representatives showed little interest in helping me get home. A nightmare of an airline. Avoid.
Never on time
Ưu: Plane was 4 hours late despite thatl the crew had an unapologetic Behavior very rough.
Khuyết điểm: The crew attitude. For the return the phone number to call in Haiti nobody picked up
Worst Experience Ever
Khuyết điểm: The lack of communication as to why we were delayed. When asking the crew why we were delayed, they were laughing as if it were funny, and the stories kept changing. One minute we were waiting on the crew to get through customs (which should not take 1.5 hours), then we were waiting on a plane altogether. I will never fly Insel Air again, and I will discourage anyone else to do so.
Poor Customer Service
Khuyết điểm: Lack of communication from the staff as to why we were delayed.
Delayed Flight - No communication
Ưu: The cabin crew on this flight was much more profressional
Khuyết điểm: This was my return flight and again the flight was delayed with no explanation as to why. We were waiting and waiting and hungry. I've made several trips to and from Haiti and this was the first time using Inselair and have had a less than pleasant experience going and coming back.
Much improvement needed
Ưu: The price was more affordable than other airlines.
Khuyết điểm: I found cabin crew to be unprofessional in their mannerisms and I didn't like that their was no communication about the flight being delayed or the reason why. We were left at the gate just sitting and waiting and waiting. No one came out to say anything. Thank God we were able to check the flight status online to see that it was delayed, but never knew why.
2 hour direct flight took 2+ days and an extra 2 c
Ưu: Flight crew was friendly. Pilots handled bad weather well.
Khuyết điểm: Flight was from Miami to Port Au Prince Flight delayed 2+ hours from 2:30 to 5:00 Rerouted due to weather (not their fault) 2 hour tarmac delay with no updates (their fault) Rerouted to Curacao for the night Terrible communication of policies led to arriving at the hotel at 2am. At that point, I bought a hot dog because food service was only a small bag of corn chips. Spent 2 nights in a hotel because they didn't have room for all the stranded passengers the next day. Flight was also delayed leaving Curacao to finally get to Port Au Prince by an hour and a half. Oh, and my bags never went to Curacao, they flew MIA to PAP direct and got soaking wet in rain somewhere along the way, as evidenced by water damage on some of my belongings.
they're never on time
Ưu: One of the cabin crews was very nice
Khuyết điểm: Everything else ! Late flight, no food, no entertainment. They changed my seat which I preselected and placed me near the engine. So loud
Worst airlines I've ever used, however I haven't u
Ưu: Someone wins a free flight each ride
Khuyết điểm: Going to Haiti the flight was delayed two hours and there was an uproar in the airport. We were supposed to board at 2pm, we didn't see an Insel representative until 3ish. Once there the representative kept telling us 15 minutes until we board for an hour just to pacify the customers. Coming from Haiti the flight was delayed another two hours...same problem. Insel did not email me or apologize for the inconvenience.
Ưu: the staff were good and very proffesional.
Khuyết điểm: the food , the drink option were not good at all everyone on board complained , the fact you couldnt set back your even after take off, and no internet
I didn't like
Ưu: I past a very comfortable time with the person who sit next to me
Khuyết điểm: The fly was uncomfortable
I hate these fly
Ưu: The crew was normal
Khuyết điểm: We have a very bad time because de fly was delayed 6 hours
Ưu: Flight was smooth, Good pilot.
Khuyết điểm: Plane was late. Departure was postponed twice, from 8:45am to 12:45pm. Then from to 12:45pm to 2:25pm. On the plane crew was unapologetic and rough
Khuyết điểm: Flight was significantly delayed which I now understand is the norm for this airline.
Khuyết điểm: Flight was delayed & the staff was very incompetent
Khuyết điểm: U delayed our flight from Curaçao to Miami by ten hrs which made me miss my connecting flight to Mexico City which made me miss my flight to San Diego costing me an additional 1500.00$ to purchase a new flight and 24 hrs in delays
And insel said they can not be responsible
Ưu: Departed on time, very pleasant flight. Just like it should be.
Khuyết điểm: I could not find anything really negative. There were no forms to fill out, so we had to wait at immigration to get in. but this is not fault of Insel.
No hassle flight.
Ưu: I arrived at Hato, and went straight to transito, where they were already announcing departure of our flight. Stepped into the same plane and departed for Bonaire.
Khuyết điểm: Maybe with a little more planning we could have stayed on board and continue the flight.. Had to get out, pass through screening and everything just to step into the same plane to continue the flight..
No Service, No Problem!
Ưu: Old planes, which actually had lots of leg room! The Inselair baggage handler in the Customs Hall (lost and found) was awesome, helpful and friendly!
Khuyết điểm: Multiple flight CANCELATIONS and multiple flight CHANGES! We had one cancellation and two changes to our flight from MIA to Bonaire. One of the itinerary was 26 hours in duration to get to a destination that was originally 5 hours duration. Returning there was one change, one cancellation and a 9+hour delay for he final flight. We opted to fly back on American because we would all miss connections and have costly hotel stays, change fees, etc. Now we are working with Insel to get a refund on our return flight. All that being said, Insel would not help anyone with rescheduling, sent us to multiple desks to get a refund and after the fourth desk which was Customer Service we were told only Corporate could issue a refund and we had to do it in writing. Further, some folks were given food vouchers, one gal was lucky enough to get a hotel voucher for a missed connection in MIA, others got nothing! We did get food vouchers, but no hotel vouchers for a night in MIA due to the 9+ hour delay.....we were told the reason for the delay was "the plane is not here until tonight". Really? We were also told our original flight was canceled 3 months prior, yet no one notified usor any of he othere passengers. Insel could have avoided all thsee issues if they actually sent a notification.......
Khuyết điểm: Flight was delayed with no updates, was told directly by insel they are not responsible for my conecting flight.....worst flight experience ever...
Delayed as usual
Ưu: Short flight due to distance not the airline
Khuyết điểm: Delays, lack of information, poor excuses, poor customer service.
Ưu: I like nothing in this flight
Khuyết điểm: I didn't like nothing I hate that flight
Ưu: Nice Crew. Very helpful, easy going and patient. Always offering a smile to customers
Khuyết điểm: Nothing really. Too short of a flight to see anything negative
Khuyết điểm: Cancelled
Ưu: Excellent, better impossible
Khuyết điểm: delays each time because of airplane issues