Đánh giá của du khách
Điểm đánh giá chung
7,3
Tốt
Dựa trên 220 đánh giá
Lên máy bay
7,6
Thư thái
7,3
Phi hành đoàn
7,9
Thư giãn, giải trí
6,7
Thức ăn
7,1
Tìm các chuyến bay giá rẻ trên Kulula
Khứ hồi
Phổ thông
Đánh giá gần đây
Điểm đánh giá của du khách
16
22
9
18
11
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3,3
Khuyết điểm: I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers.
đánh giá từ
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8,5
Khuyết điểm: Delay in collecting baggage. Probably due to different parking bay further away
đánh giá từ
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8,0
Khuyết điểm: Baggage control very bad. Waited an hour for the carousel to deliver the bag
đánh giá từ
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8,0
Khuyết điểm: Baggage control very bad. Waited an hour for the carousel to deliver the bag
đánh giá từ
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5,0
Khuyết điểm: Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late
đánh giá từ
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8,3
Ưu: Crew helpful. Reasonable amount of leg room
Khuyết điểm: Good value for money
đánh giá từ
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7,6
Ưu: Easy to check in - yummy sandwich and friendly crew
Khuyết điểm: Comfort - paid food by card only available
đánh giá từ
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8,0
Khuyết điểm: When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?
đánh giá từ
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9,0
Ưu: Excellent assistance
Khuyết điểm: Nothing
đánh giá từ
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4,0
Khuyết điểm: No window at seat row 11, no warning about this at check-in
đánh giá từ
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2,0
Khuyết điểm: My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!
đánh giá từ
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3,0
Ưu: Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights.
Khuyết điểm: Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund.
đánh giá từ
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6,0
Checking in
Ưu: The airport staff went to great length to try and assist me but couldn't due to things not in their control.
Khuyết điểm: Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight.
đánh giá từ
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8,0
Ưu: Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on
Khuyết điểm: Budget travel - so no food, entertainment or the like
đánh giá từ
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2,6
Khuyết điểm: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.
đánh giá từ
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10,0
Ưu: Hospitality
Khuyết điểm: All is awesome
đánh giá từ
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6,0
Ưu: Cost and quickness.
Khuyết điểm: Tiny cramped plane.
đánh giá từ
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4,5
Ưu: Cost, speed of boarding and un-boarding.
Khuyết điểm: No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded.
đánh giá từ
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10,0
Ưu: The frenlynes
đánh giá từ
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3,6
Khuyết điểm: Delayed with no communication from the airline
đánh giá từ
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8,0
Straight forward and predictable flight
Ưu: Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times.
đánh giá từ
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8,3
Back in ZA
Ưu: Hot meal a pleasant surprise.
Khuyết điểm: One hour delay. One piece of baggage lost, which arrived the next day.
đánh giá từ
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4,0
Baggage stolen again
Ưu: Relatively quick boarding procedures
Khuyết điểm: My bag was clearly tampered with as is now the norm when flying domestically in South Africa.
đánh giá từ
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8,3
Bad legspace, good overall
Khuyết điểm: Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people.
đánh giá từ
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6,3
Ưu: Quick boarding
Khuyết điểm: Crying babies
đánh giá từ
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9,6
Ưu: The staff were fantastic, as usual.
Khuyết điểm: no complaints
đánh giá từ
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7,3
Ưu: Lots of leg room
Khuyết điểm: No complementary food
đánh giá từ
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2,3
Delayed at our expense
Ưu: Color green is nice.
Khuyết điểm: Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport.
đánh giá từ
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5,3
Same old
Ưu: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.
Khuyết điểm: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.
đánh giá từ
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6,6
Comfortable flight on time
Ưu: Boarded on time and for a very full flight without a hitch
Khuyết điểm: No complaints
đánh giá từ
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2,6
Late, missed connection and Very POOR customer servive
Khuyết điểm: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!
đánh giá từ
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8,4
Great value
Ưu: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.
Khuyết điểm: I couldn't get miles on my American Airlines program, even though they're a partner airline.
đánh giá từ
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4,0
Ưu: Caring and courteous crew.
Khuyết điểm: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!
đánh giá từ
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3,6
No proper communication.
Ưu: Once the boarding started, it was efficient, and the crew were friendly.
Khuyết điểm: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.
đánh giá từ
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8,0
On time
Ưu: Almost only flight of the day on time.
đánh giá từ
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8,0
On time two flights in a row
Ưu: They can actually be on time. The best way of winning me over. Do as you say.
đánh giá từ
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5,0
Ưu: Friendly helpful staff
Khuyết điểm: Being delayed by 5 hours with a baby is not my idea of fun...
đánh giá từ
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2,0
Khuyết điểm: Always delayed. Again 2 hours. No communication from Kulula
đánh giá từ
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2,0
Khuyết điểm: Pathetic. 2 hour delay
đánh giá từ
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8,0
Ưu: Made a plan to have a BA plane ready iso of us having to be delayed. Well done
Khuyết điểm: Why not have the ladders ready when we arrive from Cape Town?
đánh giá từ
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7,3
Always late
Khuyết điểm: Late as usual albeit due to weather conditions!
đánh giá từ
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2,0
Bad experiment not BA standerch
Khuyết điểm: They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats.
đánh giá từ
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8,0
Food
Khuyết điểm: Except for nuts and regular drinks no food was available that was complimentary.
đánh giá từ
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7,6
Ưu: Drink Service and lunch
Khuyết điểm: No air!
đánh giá từ
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2,6
Khuyết điểm: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .
đánh giá từ
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4,0
Khuyết điểm: Flight was extremely late. Food was pretty mediocre.
đánh giá từ
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3,6
Khuyết điểm: Delayed as usual. 1 week. 3 flights. 3 delayed!
đánh giá từ
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3,6
delayed as usual
Khuyết điểm: knew 24 hours in advance and still no resolve
đánh giá từ
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6,3
Ưu: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.
đánh giá từ
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10,0
Ưu: excellent service
Khuyết điểm: nothing
đánh giá từ
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2,0
Ưu: nothing
Khuyết điểm: nothing
đánh giá từ
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3,3
Ưu: nothing
Khuyết điểm: nothing
đánh giá từ
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6,0
Ưu: Short and sweet
Khuyết điểm: Too short of a flight.
đánh giá từ
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10,0
Great short ride to Durban
Ưu: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.
đánh giá từ
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8,0
Flight on time
Ưu: On time. At long last
đánh giá từ
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2,0
Kulula lies
Ưu: Flight itself was not bad
Khuyết điểm: The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!
đánh giá từ
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10,0
kulula is for us!
Ưu: E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in
Khuyết điểm: Zero,
đánh giá từ
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7,6
Khuyết điểm: Shuttle to plane stood stationary for 15mins.
đánh giá từ
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10,0
Ưu: Easy check in
đánh giá từ
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2,0
Bad communication and even worse customer service
Khuyết điểm: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move
đánh giá từ
Tình trạng chuyến bay
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Kulula thông tin liên hệ
- MN Mã IATA
- +27 11 921 0500 Gọi điện
- kulula.com Truy cập
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