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Khuyết điểm: Nothing
Ưu: A non entertainment plane for an international flight even being theoretically a quick flight does not sound good at all
Khuyết điểm: An alternative to providing entertainment on board
Ưu: Luggage dispatch courtesy
Ưu: The crew was OK, there was nothing they were authorized to do to make things better.
Khuyết điểm: It was too crowded for a pandemic times, there was no space between the people.
Ưu: Friendly crew and easy check-in. Comfy seats.
Ưu: crew extremely attentive and sympathetic. Great food and perfect confort.
Khuyết điểm: The flight Was with a overbook . They do not let we make a check in by the alegation that the equipament hás been change, verry bad company
Ưu: Usual latam crew warm and extra attention
Khuyết điểm: My seat's entertainemnt was displaying some issues, simple to fix, seat 24H
Worst service ever
Khuyết điểm: Flight delayed 7 hours. No proper update was given by LATAM. The food provided in the airport was horrible.
Ưu: Neat, polite and orderly. Good Food!
Ưu: Seat was fine, it was a very full flight, but even so everything went smoothly.
Ưu: Smooth flight
Khuyết điểm: The boarding process was chaotic. Each passenger is allowed to make their own rules and do as they want. My seat felt like there was NO padding.
Khuyết điểm: The boarding. I had a brand new and expensive baggage but was not be able to carry my luggage on because it was said the airplane was full. But when I entered the plane there was a lot (a lot) free space for luggage . i tried to back my luggage up to carry with me but I was not allowed; it was said the flight could be delayed althought there was at least 15 minutes before departing. It was not the first time they lied to clients. I lost my trust in Latam.
Ưu: Staff is friendly and helpful.
Ưu: On time flight
Ưu: Arrived safely
Khuyết điểm: More room in the seats
Ưu: Great entertainment options and system
Ưu: Fairly ok service from the team, and I saw the attendants being attentive to a seating mix up in the row ahead of mine. Thought things could have been a little clearer in the transfer from the gate to the shuttle buses to the plane.
Khuyết điểm: Ran out of Red wine. Waiting 30 minutes for air bridge to arrive
Ưu: It was all like expected except for boarding.
Khuyết điểm: Boarding was crowded and confusing. Flight was full and many had to check their hand luggage in.
Ưu: People, accommodating, service, everything was good,
Khuyết điểm: Sincerely I don’t know.
Ưu: Extremely attentive and courteous crew.
Ưu: Doha to Colombo flight seats is very comfortable and crew is very helpful.
Ưu: Timeliness, cleanliness, professionalism and courtesy of everybody involved on the trip
Khuyết điểm: There’s always room for improvement that’s for sure but nothing in particular.
Ưu: Seating was wonderful.
Crew- Everyone very nice and helpful.
Khuyết điểm: Not sure all my food was gluten free.
Ưu: Não funcionou as tomadas para carregar eletrônicos
Khuyết điểm: They lost ine of my bags. Amateur and inefficient. Avoid if possible.
Ưu: The crew was amazing, but the seat so small!
Ưu: Crew, boarding process, food was decent and served on time
Khuyết điểm: Seats could be a little more comfy but there was sufficient leg room.
Khuyết điểm: Seats are too uncomfortable
Khuyết điểm: Very nice flight, great
Ưu: Leave and arrive on time
Khuyết điểm: Very tight seat and entertainment drop all the time
Khuyết điểm: We have made reservations of seats, but the company didn't reserve it. Therefore, we will now have to ask for a reimbursement, which will be additional work for us.
Khuyết điểm: I dont like that when booking with Kayak i domt have the ability to imput my frequent flyer number which would give me priority with American Airlines or latam.
Instead, I had to wait for them to assign seats and was almost unable to board the plane.
Ưu: Atl least on time
Khuyết điểm: Start the boarding early It was set to statt 2:20 and starts after 3:00 am
Ưu: Below average experience
Khuyết điểm: Need to be better on almost all aspects. Particularly, entertainment and service
Khuyết điểm: My reservation was changed last minute without it being communicated to me. Had to come back the next day to the airport.
Ưu: More or less
Khuyết điểm: Boarding on time
Ưu: Right on time, easy boarding. Really clean restrooms onboard
Khuyết điểm: A bit more space in the seating
Khuyết điểm: Long line at check in. The changed the gate but did not revise the sign. The plane pulled out from the gate 1 hour late. Got to GRU late and missed my GIG flight. No I have a 7 hour lay over. Never fly LATAM again
Khuyết điểm: I found a buble gum on the table
Khuyết điểm: o
Ưu: TV’s, nice seats, clean
Khuyết điểm: Seat family together. I was traveling with my children and they separated my husband so he could not help me. :(((((
Khuyết điểm: AC too cold
Khuyết điểm: Too much time waiting for the luggage
Ưu: Best pilot ever! Flight attendant Ana absolutely adorable
Ưu: In time departure and arrival
Khuyết điểm: Had to pay for food, even a coffee.
Khuyết điểm: My check-in Miami Airport with American Airlines was terrible , big lines total mess. Was a share fly, TKT Latam flying whith AA plane. On the way back check-in in Rio de Janeiro was beautiful! So easy.
Ưu: Business class is allways good
Khuyết điểm: A one day delay was such a bad thing mostly because of no information of LATAM
Ưu: Everything was great, food it´s very good
Khuyết điểm: 8 hour flight may have wi-fi
Ưu: Crew very cooperative
Khuyết điểm: Plane is way too old
Ưu: Online The wine
Khuyết điểm: Take seriously all restrictions of size of carry ons There was so many persons with two backpacks plus 2/3 bags. Food was mediocre and plane was very noise. Finally, get a finger
Ưu: Comfort if aircraft.
Khuyết điểm: Service has significantly worsened ever since LA bough JJ. If it weren't for the fact they're only ones operating a direct flight from SSA/MIA, I would not fly them again.
Ưu: New plane
Ưu: The pilot landed the plane perfectly.
Khuyết điểm: Aircraft too noisy.
Ưu: As malas foram bem tratadas, sem deterioração
Khuyết điểm: Os assentos são muito pequenos, foi muito desconfortável o tempo de viagem. O tempo de espera em pé na fila também foi muito grande, acredito que no total uns 20 minutos, mas podem ter sido mais, ainda assim, muito tempo para mim, que carregava - ainda que com a perna lesionada - o filho com 17Kg.
Ưu: Nice , new plane. On time and great onboard service.
Khuyết điểm: I have yet to.get my luggage! TODAY IS THURSDAY AND I believe my luggage is still in Sao Paolo, Brazil since Sunday.
Khuyết điểm: The crew
Ưu: Saiu na hora
Khuyết điểm: Avião velho, barulhento, parecia estar batendo asas, serviço apenas com água, poltrona que era um pedaço de madeira com tecido que de tão duro dava para sentir as vértebras. Realmente um decepção completa.