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|Tuyến bay hàng đầu||Tijuana Rodriguez tới Guadalajara Miguel Hidal|
|Sân bay được khai thác||68|
|Sân bay hàng đầu||Mexico City Benito Juarez|
Ưu: On time fight
Khuyết điểm: Service airline should serve a least water to the passengers with charging them for it
Ưu: Como la gente me trató
Khuyết điểm: Nada
Ưu: Crew were nice
Khuyết điểm: They charge for absolutely everything and flights are not even that cheap. Seats ate very uncomfortable.
Ưu: I got safe and sound
Khuyết điểm: Luggage policy $60 per checked luggage is extremely high, other than that at the México airport this airline do not pro use an international booth, so, make this a 90 minute lune with zero help from airline crew to even guide travelers, bad experience there, luggage damaged when came..... zero response from the airline. So in a nutshell is a very high priced airline with bad service
Ưu: Above average amount of leg room. Plane was very clean.
Khuyết điểm: Seats could have a bit more padding. Sitting becomes uncomfortable quickly.
Ưu: Terrible! Terrible signage, terrible treatment, terrible organization!
Khuyết điểm: Everything!
Khuyết điểm: Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus
Khuyết điểm: Comfort of seats and when checking in being checked in with your party not scattered around.
Ưu: Crew was amazing. Felt safe from check 8n to arrival
Khuyết điểm: Second flight that was not on time. Seat was a bit uncomfortable.
Ưu: Crew always nice
Khuyết điểm: Boarding process was very slow-not normal for Volaris
Khuyết điểm: Volaris has no social distancing in flight
Ưu: Super rude, starting from the check-in counter to security inspection to boarding the plane- every attendant we asked a question to or asked for assistance had no clue what to do or respond.
Khuyết điểm: Get better-qualified personnel.
Khuyết điểm: Boarding too many unnecesary questions
Khuyết điểm: Customer service.
Khuyết điểm: Complimentary drinks & snacks
Khuyết điểm: The social distancing was completely random. I had two girls sitting next to me meanwhile there were entire rows of seats completely open. Totally unnecessary!
Khuyết điểm: On time
Ưu: Amazing crew
Khuyết điểm: More comfortable seats
Khuyết điểm: Follow the rules "Social Distance" The flight was completely full. People sitting 3 in a row. We felt very unconfortable
Ưu: I like everything about it
Khuyết điểm: Note
Ưu: I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service
Ưu: Caring and through personnel in the face of a virus.
Khuyết điểm: WATER
Khuyết điểm: Hand sanitizer and temp check at gate.
I watched a crew member pick her nose.
Khuyết điểm: It was a little too warm
Ưu: Is hard to think what did I like. Nothing
Khuyết điểm: Poor customer service. They charge for every thing. You cannot change your trip without charges. They do not answer when you call them. The fly attendant are rode.
Khuyết điểm: That they would have let my parents actually fly.
Ưu: Good price, cheerful people, direct flight.
Khuyết điểm: Not charging extra for everything-- bag, carry on, seat selection, etc.
Khuyết điểm: First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience.
Khuyết điểm: Have electric outlets, seats too tight, have beverage service
Horrible trip, horrible service
Khuyết điểm: Flight was delayed by 5hrs Hard to get clear information about the delay and when we were actually going to leave. Horrible wifi in Mexico Airport. They had all passengers board the plane and then decided to refuel, so everyone sat in the airplane for 1 hour at the gate before leaving. We didn’t even get a drink of water on the plane. We were sitting in the last row in the back of the plane and when the attendant got to us it was time to land so she just skipped our row. I highly dis recommend Volaris.
Ưu: The seats were comfortable
Khuyết điểm: Better training with the crew
Ưu: Crew was nice
Khuyết điểm: Lots of turbulence
Khuyết điểm: The airport reps were not at all helpful and my flight was changed to noon vs. The one I purchased.
Ưu: Service staff were very nice. I felt bad for them. See below.
Khuyết điểm: Flying in an airplane that has the fuel to make it to the destination. We had to make an emergency stop during take off. The pilot said an American pilot in another plane caused him to make the emergency stop. Then he said we had to refuel!!!
Khuyết điểm: Service
Khuyết điểm: Very little leg room
Ưu: Need remplace the seats and need more space
Ưu: Quick boarding and ease with carry-on
Khuyết điểm: We didn't get the safety announcement in full. The friendliness of the staff -
Ưu: Quick boarding
Khuyết điểm: More comfortable seats
Ưu: Airline reps were always available
Khuyết điểm: They flew me from Veracruz to Guadalajara 3 hours later than scheduled. Instead of making an effort for several passangers to catch the flight from Guadalajara to Fresno (also ran by Volaris) they would not let us board the Fresno flight; even though the gate was still open and the last passengers were boarding. Instead, Volaris sent me to Los Angeles (they gave me the option of flying to Fresno, but 5 days later. I don't live in Guadalajara and that was not my final destination). In Los Angeles, I had to take a cab from the LAX to the Bus Station, take the bus to Fresno (spend all night on the bus) and take a cab to the Fresno airport to pick up my automobile. Thank you Volaris . . . great job!
Ưu: The flight was mostly empty
Khuyết điểm: The flight attendant Paola was super rude. None of them had a pen even though they know every single passenger has to complete a customs form. Also, the gentleman at the counter was rude and said several expletives when I was boarding bc he had to do a little extra work to print out a boarding pass for my infant.
Ưu: On schedule A+, even ahead of schedule a few minutes.
Khuyết điểm: Very little legroom, not reclinable seats, no carry-on included, no snacks included for the 3+ hour flight. They should include more for the price.
Khuyết điểm: Everything
Khuyết điểm: There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again
Ưu: The crew were fantastic and the seats were comfortable.
Khuyết điểm: Leg space was a bit tight for a tall person so if you can get an exit row do it.
Khuyết điểm: Everything needs to change! Worst airline worst service rude people. Horrific experience wish I got my money back.
Khuyết điểm: It was awful. Was not offered any food and refused when asked for water. Seats are awful uncomfortable and for small people, no leg room at all. No internet no space no comfort nothing. The attendants were rude and refused to speak English. It was horrible I will never use volaris again
Ưu: Las aeromozas muy secas y déspotas.
Los asientos duros a pesar q viaje en salida de emergencia
Khuyết điểm: La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio....
Ưu: Todo esta bien
Khuyết điểm: no cold air on the flight, it was so hot on the plane, it was delayed
Khuyết điểm: Boarding timeliness and process was bad.
Khuyết điểm: You should provide food as you used to. Prices for food are very expensive on the plane, but plane tickets are still the same. They aren't cheaper at all.
Khuyết điểm: Connecting flight was a nightmare. Airline did not accepted electronic boarding pass.
They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight.
Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas.
Khuyết điểm: Treat form Volaris personal at Cancun terminal
Ưu: The crew were really nice!
Khuyết điểm: Better seats!
Khuyết điểm: Flight was over sold and lost my seat
Ưu: No frills. To the point. Quick 2 hour flight, nice plane.
Khuyết điểm: Take off was delayed
Ưu: The crew was super professional
Khuyết điểm: No more delayed because i flight every month and volaris delay
Ưu: Crew was wood