Delays in boarding and takoff
There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
information guide where to go next gate.
Khuyết điểm: "More food variety"
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Khuyết điểm: "For business class SQ, the crew service was severely sub-par. Seat arrangement same as in bigger 777, so actual space is much shorter and therefore uncomfortable for sleeping and lounging."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "All Crew members was friendly seats i found comfortable."
Ưu: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "This was the most comfortable business class mid haul flight I've ever taken."
Khuyết điểm: "Absolutely nothing went wrong."
Ưu: "Dim sum between Hong Kong & Singapore."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Khuyết điểm: "The desserts. The bun."
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Ưu: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Khuyết điểm: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Ưu: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Ưu: "Ontime, airline stewards were excellent and tv entertainment very good"
Khuyết điểm: "Nothing"
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "I liked there was entertainment"
Khuyết điểm: "It was an old tired plane"
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Khuyết điểm: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Khuyết điểm: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Khuyết điểm: "The crew was rude when asking me to window shed."
Ưu: "evening meal was delicious"
Khuyết điểm: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Khuyết điểm: "Food was very poor."
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "Crew was very friendly and good service."
Khuyết điểm: "Crew could have asked the passengers whether they need snacks in between."
Ưu: "Food, movies, support, were all wonderful."
Ưu: "I got in some exercise during the delays and gate changes"
Khuyết điểm: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Ưu: "Great service and very friendly staff."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "No fuss flight but lacking that something extra"
Ưu: "everything, excellent job"
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "New plane"
Khuyết điểm: "Food served 40 min after special meals"
Ưu: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Khuyết điểm: "Flight was delayed, but other than that, flight was great."
Ưu: "Movie selection, very helpful crew and good quality food."
Khuyết điểm: "Nothing!"
Khuyết điểm: "Aircraft was dated with old business class seats which are worn. Minimal options in movies to watch"
Treated first rate in first class. The crew had such a happy, even jolly, demeanor that one couldn't help smiling and enjoying the experience. Thoughtful enough not to wake us for breakfast when they saw wife and i sleeping soundly after early morning departure. We would gladly fly Alaska Airlines again.
Changed gates 3 times and terminal once. Just before original boarding.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
The bulk head seats in this aircraft is void of a walk with screens or a screen holder.
Ưu: "This was the worst flying experience I have ever encountered."
Khuyết điểm: "We sat on the tarmac 3 hours, then deplaned to a holding area for another hour and then were told the flight would be delayed until 1 pm the next day. I booked this flight in order to arrive home 7 hours earlier than originally planned on Alaska Air. I finally arrived 20 hours LATER THAN I WOULD HAVE ARRIVED!"
Khuyết điểm: "1ST CLASS IS WAY OVERRATED Uncomfortable seats, very rude flight attendants they should not be in the service/hospitality industry!"
Ưu: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Khuyết điểm: "Lack of IFE screens was disappointing and the seats had zero padding."
Ưu: "It's American you know what you get"
Khuyết điểm: "No room as always but you have to wear a mask next to another mouth breather and they still keep it hot!"
Khuyết điểm: "I missed boarding by one minute and was told there was nothing they could do. Our connecting flight landed on the other side of the airport and after literally running through DFW, we were told our flight home had already boarded, we arrived at 6:21, flight left at 6:30. American Airlines screwed us again. Just paid $300 for a rental vehicle so I could make it home."
Ưu: "Most of the crew were great. Responded to requests promptly. Wifi and movies I could watch on my phone."
Khuyết điểm: "Seating was tight and my set back was broken. Individual screens for movies."
Ưu: "Our flight attendant was very polite and with a great attitude."
Khuyết điểm: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Ưu: "Seats were comfortable enough to sleep for a few hours"
Khuyết điểm: "The ac in cabin could have been a lot colder"
Ưu: "The crew was great. The plane was clean. Both flights were on time and went very well."
Khuyết điểm: "The one thing I must say could be better is limiting people to one carry on bag. There were a few people that held up the boarding process because they had more than one bag and they were trying to find a open slot in the overhead compartment."
Khuyết điểm: "You were out of earphones"
Khuyết điểm: "Weather delay 5 hours"
Khuyết điểm: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Khuyết điểm: "More beverages"
Khuyết điểm: "Everything comfort communication"
Khuyết điểm: "Weather related, mostly, so not AA’s fault"
Ưu: "Friendly, comfortable, and ON-TIME!!"
Khuyết điểm: "AA cancelled my direct flight, booked me on flights thru Dallas and did not notify me"
Ưu: "Flight delayed for 12 hours. Had to reschedule both flights"
Khuyết điểm: "See above. Missed work."
Khuyết điểm: "More than 24 passengers on the flight from LAX to Chicago lost their connection to Venice After we landed in Chicago with 2 hours delays we all run to catch our flight to Venice and we got there 5 minutes after the flight was supposed to leave but was still there instead but we were denied access and send back to customer service"
Khuyết điểm: "I missed both meals because I was asleep. I usually get woken up by the flight staff, but this time I just missed them. The first time, I woke up on my own to see everyone finishing their food, so I asked for a meal and I got one; the second time, I woke up to see the trash being collected, but never got a chance to ask for my meal because no member of the flight staff passed me again. I landed in LA at midnight and was starving."
Khuyết điểm: "Tecnical problems dellay no good american arlines i dont recomended"
Khuyết điểm: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Khuyết điểm: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Ưu: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Khuyết điểm: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Khuyết điểm: "I like everything"
Khuyết điểm: "We had buy food or snacks on the 4 hour flight. Very cheap airline."
Khuyết điểm: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."
Ưu: "On time flight. Cheap ticket"
Khuyết điểm: "Rickey seats. When woman in row ahead got up our drinks spilled. No personal screens and small shared screen too far away. Online entertainment did not work. Special meal came frozen. Water bottle frozen solid and only as it began to leak on floor did I realize ice had broken bottle. really primitive."
Khuyết điểm: "No personal TV for entertainment"
Ưu: "Great staff, clean plane, comfy seat, easy boarding, unbeatable inflight entertainment."
Khuyết điểm: "No leg room"
Ưu: "The plane was big and comfy to sleep in."
Khuyết điểm: "Well no snacks but that's costumary these days"
Ưu: "I loved our flight from Anchorage alaska to Los Angeles California. Flight attendants were kind and helpful. We had plenty of leg room and it was great flight. Loved our window seat."
Khuyết điểm: "I didn't like that the flight attendants snarky attitudes when we would ask for son."
Khuyết điểm: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
Khuyết điểm: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Ưu: "Nothing I could not take the flight"
Khuyết điểm: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Khuyết điểm: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Khuyết điểm: "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."
Khuyết điểm: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Ưu: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Ưu: "The Crew was nice ."
Khuyết điểm: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Ưu: "Entertainment system is good."
Khuyết điểm: "Flight was over crowded with baggage. Some people were allowed to board with 3 cabin bags and others weren't allowed to bring any on board."
Ưu: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Ưu: "Didn't realize till half way through the trip, but it was possible to view free movies via my iPad mini on Gogo Entertainment app. That entertained my rest of the trip!"
Khuyết điểm: "No outlet found around seats, so I couldn't recharge my devices during the trip."
Ưu: "There were several empty seats on the flight, and Evelyne was very helpful in reseating me to a seat where I had enough room to use the in-flight wifi and work a full, productive day (without a seat in front of me obstructing the use of my laptop). She's the epitome of customer service."