Smooth flight. There was a weather delay but the captain kept us well updated regarding wheels up time. The cabin crew was extremely helpful to passengers who had connections at DFW.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
If we could get the wireless working on these flights that would be awesome
Ưu: "Clean and comfortable"
Ưu: "Attendant was very friendly. Really appreciated her energy"
Khuyết điểm: "Drink service was not as good as other trips."
Khuyết điểm: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Khuyết điểm: "More leg room"
Ưu: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Khuyết điểm: "They lost my luggage. Avoid this airline like the plague. Never again."
Ưu: "The early boarding and charging ports accesbility?"
Khuyết điểm: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Khuyết điểm: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Ưu: "It was on time"
Khuyết điểm: "Nothing"
Ưu: "Crew was nice."
Khuyết điểm: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Khuyết điểm: "inadequate ventilation"
Ưu: "No real waiting and everything was on time"
Khuyết điểm: "Nothing"
Khuyết điểm: "Inside the airplane was freezing the whole trip"
Ưu: "No major delays. Boarding and exiting was smooth. Got assigned a window seat near front Good service."
Khuyết điểm: "Long flight from CLT to LAX was warm. Not sufficient cooling and airflow."
Ưu: "Crew was good, seats comfortable"
Khuyết điểm: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Ưu: "Have not been in that flight yet...."
Khuyết điểm: "Didn't make the flight due to cancellation of prior flight"
Ưu: "We arrived safely."
Khuyết điểm: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Ưu: "On time. Good crew."
Khuyết điểm: "Flight was over sold and announcements about it at the gate had a threatening tone."
Ưu: "Clean plane"
Khuyết điểm: "No food"
Ưu: "Pilot was able to land on a very rough weather!!!"
Ưu: "Friendly staff."
Khuyết điểm: "Uncomfortable seats."
Ưu: "Everything was good"
Ưu: "Choice of entertainment was excellent , ice cream excellent"
Khuyết điểm: "Food options poor except for ice cream too many extra fees"
Ưu: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Ưu: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Khuyết điểm: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Ưu: "The boarding process was easy and the seats were extra comfortable"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delayed a total of four hous!"
Ưu: "Clean and new airplane. Crew was very nice"
Khuyết điểm: "People in front of us were reclining the entire time and our seats right behind them were tight. Did not like having to pay extra for seats"
Khuyết điểm: "Will probably never choose to fly American Airlines again"
Ưu: "This was a great flight! I love the brand new plane, very comfortable even in coach. Entertainment system was well-done with good selection of movies. I didn't need my own device to be entertained on the long flight."
Khuyết điểm: "The plane was very outdated and the food was poor. Flight attendants were very rude."
Khuyết điểm: "Everything"
Khuyết điểm: "Food not so great"
Khuyết điểm: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Ưu: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Khuyết điểm: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Ưu: "The crew was nice, boarding wasn't an issue, and the flight was smooth."
Khuyết điểm: "A little chilly, but not horrible."
Ưu: "The crew was nice"
Khuyết điểm: "The plane was older than me. There was no personal in flight entertainment on a daytime, 8hr 49min long-haul flight. Further the old "TV" six rows ahead of me was playing something I could barely see but the Audio system was broken for the whole plane so it was torture that the TV was even on. American Airlines needs to send modern equipment. This plane was unaccepatable by today's standards."
Ưu: "Price. That's it."
Khuyết điểm: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Khuyết điểm: "Interior noise level very high, was difficult to hear overhead public announcement. A woman passenger seated next to me coughed during practicLly entire flight and young child seated behind me was winnin/ crying for long time."
Ưu: "Better than united. Customer service is awesome"
Khuyết điểm: "No entertainment at all for this cross country trip."
Ưu: "The Crew was really kind!"
Khuyết điểm: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Ưu: "On time. Good crew and nicer flight."
Khuyết điểm: "Actually no complaints."
Ưu: "Kiosk said see gate agent for seat assignment. 20 minutes later they put me in first class. I never asked for it. I'll take it. Thank you."
Khuyết điểm: "Need TVs in every chair like JetBlue"
Khuyết điểm: "Missed flight, no help. Spent $500 for nothing."