Service was excellent but food was mediocre
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Clean the toilet more often.
Ưu: "Services are the best"
Ưu: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Khuyết điểm: "I did not find a gap"
Ưu: "Attentive and efficient"
Ưu: "Great food and service. I like the short layover / transit time."
Khuyết điểm: "Multiple security from Doha to Chicago. One should be sufficient."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Food"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ưu: "Great crew and front desk"
Ưu: "Food was good, and the crew were very patient and polite - went out of their way to make us comfortable."
Khuyết điểm: "The aircraft seemed to be really old. The entertainment system on the seat I was allotted did not work, and I had to change seats. In the new seat, the entertainment system worked, but the seat didn't recline, and I had to change seats again - from an initially allotted aisle seat, to a middle seat. Also, the food service time was weird - we got a full lunch about an hour before we landed, which didn't make sense, and had to wait almost 5 - 6 hours between brunch and our next meal - a movie snack. Most passengers were famished by the time the lunch was served. Also, why was there no wifi?"
Ưu: "Museum of Islamic Art,"
Khuyết điểm: "No"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "No food on board!! Staff says it got over when i have selected my food selection!!"
Khuyết điểm: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Ưu: "The crew service"
Khuyết điểm: "The cost of internet access"
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Lack of internet access is not acceptable during long flights."
Khuyết điểm: "The flight departure from Dar was moved up an hour and the congestion at the airport made it close. Also I need a name tag on a checked piece of luggage. When I asked, I was told that none were available. The check in person was not pleasant or helpful. I also had to watch to make sure that the luggage labels were attached to be sure that they would make it to Chicago. Once on the plane there was an unrudy boy sitting in front of us jumping in his seat, never wearing his seat belt kicking the seat, turning on the light beating on the tray table, calling the flight attendant. The adult ignored the child through the flight. It was one of the worse experiences I have had on a plane. I would have to think very hard before I fly Qatar again."
Khuyết điểm: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Service was very good"
Khuyết điểm: "Crowded flight, late departure."
Ưu: "Except turbulences everything was ok and nice .."
Ưu: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Khuyết điểm: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Ưu: "Good staff and service"
Khuyết điểm: "Require more leg room"
Ưu: "Comfortable wide seats, good service"
Ưu: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Ưu: "Excellent customer service"
Ưu: "Liked the entertainment options with a large movie catalog."
Khuyết điểm: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Ưu: "Every thing likely"
Khuyết điểm: "Non"
Ưu: "It just felt like you are constantly given food and drinks while having an endless amount of entertainment at your fingertips."
Khuyết điểm: "Nothing."
Khuyết điểm: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Khuyết điểm: "Without internet"
Ưu: "The food was great and so was the staff. The plane was clean and spacious."
Service disparity was apparent. One less meal for a 16hr flight. Seats were super cramped at the rear end of the flight. Ground staff switched us to the bulkhead row since we were traveling with a toddler even though we didnt need a bassinet and booked another seat.
Definitely the first and last time I will fly on this airlines or taking any connections through Dubai airport again. They have no clue about professionalism, attitude problems with every body on the plane and airport, I won’t recommend it to anyone and I will make sure I will sue the airlines and Dubai airport.
My mother travelled with my son and the crew didn't provide any baby food even after asking them multiple times and also didn't provide any toys for him during the flight. Only after going back and asking them for some milk multiple times they provide a cup of milk
Ưu: "The crew were very friendly and accommodating."
Khuyết điểm: "Most long flights giveaway a personal kit. They didn't."
Ưu: "Amazing crew so friendly and helpful"
Khuyết điểm: "Also the price was high"
Ưu: "Easy booking on line"
Khuyết điểm: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Ưu: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Khuyết điểm: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."
Ưu: "Yes all things are good"
Khuyết điểm: "Very good experience"
Ưu: "Crew were good though snacks weren't on offer without asking."
Khuyết điểm: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Ưu: "Good leg room, comfortable"
Khuyết điểm: "Food not that good, mostly cold, games for children didn't work, service used to be better"
Ưu: "Cabin crews was a good helper"
Khuyết điểm: "Food"
Khuyết điểm: "Noise at the back of business Entertainment system did not work properly"
Ưu: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Khuyết điểm: "no negatives"
Ưu: "In flight attention and comfort"
Khuyết điểm: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
Ưu: "Friendly crew, delicious food and the entertainment was above board."
Khuyết điểm: "n/a"
Khuyết điểm: "It was too cold in the airplain"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "The boarding was quick."
Khuyết điểm: "Attitude of crew Terrible food Outdated entertainment"
Ưu: "Need a little more leg room. Staff made sure the toilets were clean."
Khuyết điểm: "No footrest."
Ưu: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Khuyết điểm: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Ưu: "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
Khuyết điểm: "Can’t complain about a thing."
Ưu: "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"
Khuyết điểm: "I missed my connecting flight and was left ro sleep at the airport without any assistance from the Emirates staff. I have to pay for another flight to get to my destination"
Khuyết điểm: "Nothing"
Ưu: "entertainment is great."
Khuyết điểm: "food is the same as last flight."
Khuyết điểm: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Ưu: "Just done all of that already !"
Khuyết điểm: "Just done all of that already !"
Ưu: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Ưu: "excellent services thanks"
Khuyết điểm: "services provided to impaired handicap persons ,need improvement thanks"
Khuyết điểm: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Ưu: "Everything from baggage handling to food on aeroplane to deplaning"
Khuyết điểm: "Long wait time at Bangalore Airport for receiving luggage"
Ưu: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Khuyết điểm: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Khuyết điểm: "got non-vegetarian food in spite of choosing veg"
Khuyết điểm: "Nothing"
Ưu: "Everything was very good!"
Ưu: "Flying on Emirates is a treat. The food is delicious, the staff is friendly and professional, and a long journey becomes a pleasant adventure."
Khuyết điểm: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."
Ưu: "777 are pretty good"
Khuyết điểm: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "flight attendants, food, nighttime lights, seats, movies"
Khuyết điểm: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Ưu: "The hygiene kits that they offer! They are awesome and very much appreciated."
Khuyết điểm: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."
Ưu: "Flight was on time. Service during flight was outstanding."
Ưu: "The seat and the flight were very good."
Ưu: "the entertainment was great and I love it."
Khuyết điểm: "Too cold!!!! When asked for a blanket, crew members gave excuses to why blankets are not available; however, other passengers had multiple blankets. Due to the unorganization of the crew, I had to keep paging for attendent only to be forgotten again. Boarding was not controlled. Passengers gathered around boarding attendant which made getting through zones frustrating. For the amount of money paid, I was hoping for a much better flight."
Ưu: "This is my third time flying with Emirates and I can not say enough positive things. I only wish my husband was able to fly with them."