Lot more variety in the food to enhance the travel experience
Ưu: "Comfortable seats. Amazing crew."
Khuyết điểm: "I think everything was upto the mark."
Ưu: "The crew we're good"
Khuyết điểm: "Broke my luggage"
Ưu: "Good leg space and entertainment options"
Khuyết điểm: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
Khuyết điểm: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Ưu: "Great crew, excellent legroom"
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
Khuyết điểm: "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
Ưu: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Ưu: "I like the dealing of staff members"
Khuyết điểm: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
Ưu: "Good flight and on time."
Ưu: "I love it all, flight and crew was excellent"
Ưu: "Love the great service, food, cleanliness, movies and extra leg room."
Khuyết điểm: "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"
Khuyết điểm: "Everything was terrible except the crew was nice"
Khuyết điểm: "Seat bookings in just fly are messed up. Kayak took me to just fly for the bookings. The seats for the the 16hr+ flight on just fly we're window seats however at time of check-in I got middle seats in the center 4 seats. It was the worst flight booking experience on kayak so far."
Khuyết điểm: "luggage did not make connecting flight from dubai to jfk, inspite of pilot telling us 1 hour or so delay was waiting for luggage. at jfk was told can get same night if want to. this proved futile . spent hours at JFk waiting and talking to Emirates. spoke with multiple agents including Luz, sarah, etc. finally around 12 midnight was told customs would not release till next day. but promised to get it to us by 12noon next day (flying to wyoming next day at 330 pm) . this did not happen. again multiple phone calls and promises , failed. Kiamaria even got text of address in WY where 2 suitcases should have gone. All 4 suitcases were sent to NJ and arrived at 9pm. more phone calls. this time Rachel helped with fedex labels unfortunately more problems as fedex said no barcode and we had to go to fedex office and finally they took care of it so many hours wasted, not to mention the anxiety and frustratioon How are you going to reimburse all this ????"
Ưu: "The entertainment systems was really good."
Khuyết điểm: "The service of the crew was one of the worst I've ever had..."
Khuyết điểm: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Ưu: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Khuyết điểm: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Ưu: "Overall the experience was good! The Emirates team are thorough professionals."
Khuyết điểm: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Ưu: "We landed ahead of time"
Khuyết điểm: "Less legroom than A380 which became slightly claustrophobic at times. Meal choice limited they ran out of one choice fairly early in the service"
Khuyết điểm: "Broke my bags."
Ưu: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Khuyết điểm: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
Ưu: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Ưu: "Emirates flight was amazing"
Khuyết điểm: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Ưu: "The food was good, the entertainment was good"
Khuyết điểm: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Ưu: "Entertainment and crew service are very good."
Khuyết điểm: "boarding could have started on time."
Khuyết điểm: "I did not get the seats I selected when booking"
Ưu: "I was impressed by the professionalism!"
Khuyết điểm: "Chinese passengers passing gas!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Ưu: "They boarded us very fast."
Khuyết điểm: "The food is same"
Ưu: "Everyone was very plesant. The flight dinner was tasty."
Ưu: "Girls were very helpful and there was one Italian jental man was very kind and co-operative. However sits were very uncomfortable. Food was ok. There were very little healthy choices. overall it was good."
Ưu: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Ưu: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Khuyết điểm: "can't find anything to complain with"
Ưu: "Getting off the plane after 24 hours of nonstop crying children"
Ưu: "Good choice of international movies in entertainment"
Khuyết điểm: "Quality of meals can be improved"
Khuyết điểm: "Carry on weight retractions and scattered boarding"
Khuyết điểm: "Nothing. This is the best airline ever!"
Ưu: "Entertainment and the food"
Khuyết điểm: "Can't think of anything I didn't like."
Ưu: "Excellent service and attention, good food, new plane with better air circulation and space"
Ưu: "Economy seats still comfortable"
We ordered assistance during the transfer in Istanbul, but did not receive anything
The ticket price is reasonable, the Istanbul Airport is amazing .New clean fun have everything you need it even the shoping price is great, inside the airplane is modern and clean ,the crew the clean the Bathroom after every passenger due to covid, also the give you PPE package to stay clean and safe, the crew staff are organized and friendly, the food is fresh and delicious, I recommend Turkish airline for any one need easy trip from the begging to the end. Thank you kayak for the great 👍 ticket price. Love it.!!!
Ưu: "Fortunately I was in an exit row, so I had legroom. Other seats were not very spacious."
Khuyết điểm: "Arrived SF almost an hour late, then took an hour for luggage to arrive so we missed our next flight."
Ưu: "crew was great, food was delicious, seats were comfortable."
Khuyết điểm: "updated movie library, better handling of boarding for priority customers."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "All was really good"
Khuyết điểm: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Ưu: "Great good entertainment n crew provided warm and courteous service"
Khuyết điểm: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Khuyết điểm: "Delay flight from Istanbul.."
Ưu: "I got upgraded to business class, only the fourth time in 60 years flying!"
Khuyết điểm: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Ưu: "All around quality Airline..."
Khuyết điểm: "Redundant security checks, even at the gate area!"
Ưu: "The kids goodies package. Also the package with The toothbrush, sleepmask, socks. Pillows and blankets were a life saver."
Ưu: "This Airline is one of my favourite."
Khuyết điểm: "Good service and decent planes.Hardly any delays."
Ưu: "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
Khuyết điểm: "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
Ưu: "Everything went well"
Khuyết điểm: "One of my luggage is still missing"
Ưu: "Nothing isn’t good flight"
Khuyết điểm: "I don’t have any thing to say everything are bad even Airport too bad to find WI Fi also has unclean bathrooms over there"
Khuyết điểm: "Passengers in transit are herded to the transit lounge where there are almost no facilities."
Ưu: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Khuyết điểm: "Not enough movie varities."
Ưu: "The crew were accommodating and pleasant."
Khuyết điểm: "the seats were uncomfortable could use more leg room"
Ưu: "Not enought time for transit between two flights"
Khuyết điểm: "Two out of three sutecases did not arrive."
Ưu: "All was great"
Khuyết điểm: "All was great"
Ưu: "Ozan was a perfect attendant. Always asked us how we were and helped us when we needed anything."
Ưu: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"
Ưu: "Just excellent, everything up the standards."
Khuyết điểm: "Very bad customer service It will be my very last flight with them"
Khuyết điểm: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Ưu: "Quick in Check In."
Khuyết điểm: "Horrible customer service."
Ưu: "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
Khuyết điểm: "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
Khuyết điểm: "I was shocked when we landed in Ataturk and the sleeve was attached to the plane we had to get down to the ground from the middle of the sleeve. We were taken to the terminal by bus!! After the sleeve was already attached! I can understand when you are in some small airport or flying with low cost airline. But it's Turkish airlines in their home airport! Really disappointed."
Ưu: "easy check in"
Khuyết điểm: "lack of leg room"
Khuyết điểm: "Their audio system is very bad."
Ưu: "Very bad meat and hospitality"
Ưu: "The flight was good and attendance was perfect as well"
Ưu: "There was upgrade special on our outbound flight at check in which we took advantage of so we were in business class flight from SFO to Istanbul. That was awesome experience - very comfortable fully reclining seats, gourmet food and drinks, impeccable service, wide entertainment selection, etc. Even on the shorter leg flights we took (i.e. Istanbul to Rome and Dubrovnik to Istanbul) they served food (light snack). We flew economy from Istanbul back to SFO but got exit row seats so plenty of leg room and seats reclined good amount. Again, great service, food and entertainment. All the flights we had on our itinerary were newer planes. Turkish Airlines is so much better than American airlines!"
Khuyết điểm: "You broke my suitcase"
Ưu: "Comfort of the flight"
Khuyết điểm: "The long layover in Istanbul"
Ưu: "Everything operated fairly smoothly on the flight. Service was very good."
Khuyết điểm: "Boarding was haphazard, no use of group numbers. They ran out of one selection for dinner less than halfway through the plane. My entertainment screen froze about 2 hours into the 9 hour flight and they couldn't/didn't reset it though I asked several times, so I read a book instead. I will say this was the exception flight out of the other 3 I have had with Turkish. On those, I encountered no issues."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Khuyết điểm: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Ưu: "Thank you for managing wheelchair assistance at Istanbul."
Khuyết điểm: "We had at Boston Checkin gates for a wheelchair for 30 minutes. We gave up and my parents had to walk to the gate."
Ưu: "Very Modern plane, good seats an entertainment system, reactive crew."
Khuyết điểm: "No problems"
Khuyết điểm: "Terible transit info. No information / custmoer service help at all in Istambul. Rude and unwilling to help airport employees! Gate changet without notice/ almost lost transit flight.. Turkis airline crew did not come by during flight until breakfast. Sooo thirsty...."
Ưu: "Nice goody bags and special treatment for the kids, and thoughtful that they brought kid-friendly headphones. All the comforts the airlines used to give for free are still there on Turkish, with no extra charges for food/checked bags, etc. Great food, they got our special vegetarian meals correct (as opposed to a big hassle on another airline). Very comfortable flight."
Ưu: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Khuyết điểm: "I don't think anyone could say they didn't like something about the flight or service."