Khuyết điểm: "No leg room."
Ưu: "We were given delay updates regularly, even when the delay time remained consistent."
Khuyết điểm: "We had to empty our water bottles prior to getting on board which felt like a waste of resources. If it is necessary to do so, maybe it would be beneficial for the staff to let us know why we have to dump clean water down the drain."
Khuyết điểm: "They wouldnt let me board because they said I was 5 min late, yet I was 30 min before the flight. The internal Brisbane airport shuttle had a problem. They should have let me board because this was the airport’s fault. They charged me 75 extra dollars too. Very lame"
Khuyết điểm: "Jetstar is just an airline that charges for everything. No customer service or personality. The carry-on bag rules apparently are not the same for everyone. Several people had multiple bags well exceeding 7kg. Of course the rest of us had to pay the bag fees. Just a company of crooks."
Khuyết điểm: "We had a row of drunk boys directly behind us. They drank non-stop, were extremely noisy and obnoxious - standing in the aisles, shaking seats, and yelling/singing non-stop. Worst flight I have been on this year as the crew did nothing to address this issue despite numerous complaints. P"
Khuyết điểm: "We had to pay double to check our bags at airport because we did not pre check them online. Ridiculous"
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Boarding was a breeze! Staff was very friendly"
Khuyết điểm: "No free snacks or beverages... only available to purchase"
Ưu: "Thanks for making my trip affordable, until I started wanting to check one bag over the 15-pound on-board limit, have some food, or even water!"
Khuyết điểm: "It's important to be prepared for the extra costs associated with flying these low-cost airlines. I paid around $100 for each leg of my journey around Australia, Malaysia and Bali and it really added up. I had prepaid for the Air Asia flights, meaning I had to weigh my one checked bag, but didn't catch JetStar's rules until too late to do online. This resulted in additional fees, according to airport personnel."
Ưu: "I hadn’t seen the option to book my luggage so when I arrived in the airport I had to pay extra for my luggage (I assume this is more feedback for kayak then for Jetstar). The crew helped me really well to add my luggage but the extra fee was kind of a bummer.. Had a great flight, beautiful airplane and wonderful crew."
Khuyết điểm: "Didn’t get food or entertainment so not applicable"
Khuyết điểm: "By the time we paid for luggage fee and seat fee, it ended up to be more expensive than Qantas. Also, after our flight was cancelled due to weather, they were not very cooperative to take care of us - they put us on a flight two days later and didn't help us to get on an earlier flight on Qantas (their parent company)."
Ưu: "Crew was very nice."
Khuyết điểm: "Bare bones, you get nothing on this flight.... not even a plane ;). We did not try the food, and there was lots of small children that were tired..."
Khuyết điểm: "No food or entertainment. Seats do narrow and MINIMAL leg room"
Ưu: "Same as the previous review"
Ưu: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Ưu: "Crew friendly"
Khuyết điểm: "Bag drop lineup ridiculously long. Flight late departing. Black tea $4. Missed our transfer to port Douglas and had to wait 2 hours to the next. Not happy."
Ưu: "Smooth flight"
Khuyết điểm: "Extra fees were unexpected."
Khuyết điểm: "The entire experience"
Khuyết điểm: "smooth flight"
Khuyết điểm: "Not confortable seats"
Ưu: "Boarding was easy."
Khuyết điểm: "I got an email stating the flight time had been changed to 23:45 but when I arrived it still left at the 23:15 original time. I paid an extra $73 for bags which is robbery. The 4 hour flight was freezing cold and I can't even get a blanket or cup of water without being charged?!? I know this is a low cost airlines but that's ridiculous!! Your passengers are people too, no just profits!"
Ưu: "This was a simple no frills flight cost is low because extras are just that extra."
Khuyết điểm: "Seats are paper thin, so much so that i got pushed every time the gentleman behind me moved his knees."
Khuyết điểm: "Extreme difficulty in check in and bag drop process waited over an hour and combined with security almost missed the flight."
Khuyết điểm: "Jet star line to check in was very long with only two people working"
Khuyết điểm: "it is a good deal only when there is no luggage, so flyer beware!"
Khuyết điểm: "My husband is 6.7 feet tall, we were trying to change seats for him for over 2 weeks and wasn't able to do ( need exit raw or extra leg room)"
Khuyết điểm: "This was the least legroom I've ever had in a plane. The seats were so close together that they hardly reclined at all. This was very disappointing since we were on a red-eye that left at midnight. Most uncomfortable I've ever been on a plane. I was also surprised to see trash in most of the seat pockets around where I was seated."
Khuyết điểm: "Beware, they charge $15 per kilogram for over weight luggage."
Ưu: "Overall a good experience!"
Khuyết điểm: "I did not like having to pay extra charges for luggage after I chose by booking. I thought I was choosing a "deal" and it was not the great deal I thought I had."
Ưu: "We landed safely. That's about it."
Khuyết điểm: "Airline cares more about money than happy customers. Disappointed. Customer service was far from helpful and passive aggressive, despite the fact that the error was on their mobile website (wouldn't let me add baggage) and so I was forced to buy it at the airport which cost like 2x as much. They wouldn't help adjust. Plane was also very dirty."
Ưu: "The plane was relatively new."
Khuyết điểm: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."
Ưu: "JetStar was the only carrier offering a non-stop from Adelaide to Cairns. That's why we chose it."
Khuyết điểm: "Be aware that you get a 7 kg carry-on allowance, and pay for checked luggage, by weight. Cheapest to buy when you book the ticket, can be purchased before you get to the airport, and very expensive at the airport. Seats are jammed together, very little legroom. Best to know going in that it is a low-cost, no frills, no space airlines."
Ưu: "The process from baggage check-in to boarding was seamless!"
Khuyết điểm: "Baggage fees were not included in the original cost."
Khuyết điểm: "Well of course we all know you have to pay for everything on Jetstar. And I wasn't interested in paying those exorbitant prices for their food and drink offer. They sell themselves as a cheap airline, but they are anything but."
Khuyết điểm: "I checked into my international flight and had a bag that was within weight limit. The cost for checking said bag is listed at 50.00. The attendant told me I had to pay 215.77 to check my bag. I then pointed out the price is listed as 50.00 on line. The attendant then said if I checked the bag on line, I would only have to pay 50.00. However, since I already showed up to the counter, I could no longer check in on-line and would have to pay a different price. The attendant then changed the boarding time, by moving it up 15 minutes, and said I needed to check in with him now. The cost of checking a normal size bag, on an international flight, was as much as the cost of the plane ticket. I was completely deceived and forced to pay a higher price that went against stated policy. I never agreed to pay the higher price nor did I sign for it… I was just charged that amount. I agree that I should pay a fee for checking a bag. That fee should be the same as everyone else and the fact that I was not allowed to check in on line punished me financially."
Khuyết điểm: "Over booked our flight!! Horrible experience"
Ưu: "Crew really weighted in carry on luggages"
Khuyết điểm: "They let me through although mine combined up to 8 Kg"
Khuyết điểm: "Service is terrible, they constantly change the rules so its different every time. They don't serve beverages on domestic flights but they also don't let you bring your own. They charge per kilo for bags being overweight. They weigh your carry on plus your personal items which can only add up to 7 kg and will charge you if you are over even if by just 1kg. Do not ever fly with jetstar."
Ưu: "The stewardesses were gorgeous. I could've waited 10 hours on the Tarmac with Natalie's beautiful smile..."
Khuyết điểm: "2 hours delay, ran out of food, almost the whole operation seemed chaotic and confused. Reference number from quantas though flight was jetstar, had me on wild goose chase in unfamiliar terminal"
Khuyết điểm: "Gate agent assumed we didn't speak English so she re-assigned us from an exit row to the back if the plane. Agent didn't ask us if we spoke Eng (we are native Eng speakers). When we realized what she was doing, she was surprised that we spoke Eng but continued to re-assign us. Extremely poor service. Will not fly Jetstar again."
Khuyết điểm: "I was charged $160 AUD for a single bag. This is preposterous and I had no idea I had to get a separate ticket that includes luggage for this airline."
Ưu: "The flight attendants getting on the plane were nice. Otherwise, I had no interaction with them."
Khuyết điểm: "This airline has many hidden baggage fees, and they are more expensive at the airport than online. They also charge an exorbitant amount of money for each kilo over your reserved baggage weight. The staff working at the counters is extremely rude."
Khuyết điểm: "Spent 260 dollars on extra baggage fees, and you had to buy everything on board as an extra charge coffee, juice, anything. Total rip off"
Ưu: "I arrived safety, and the crew were nice."
Khuyết điểm: "There was NO inflight entertainment. The seats are to upright,. The new Terminal 4 is a very long walk. The Lounge facilities are at the other end of the airport in terminal 1."
Ưu: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"
Ưu: "The plane was very clean and the leather seats were very comfortable. The flight attendants and check-in desk team were fantastic!"
Khuyết điểm: "The extra fees for ANY check-in luggage, plus the extra fees by the kilo for both check-in and carry-on luggage makes the trip more expensive than other airlines. Lesson learned."
Ưu: "Cheap fare"
Khuyết điểm: "Restricted carry on weight limit"
Khuyết điểm: "Its a discount carrier, so what do you expect except to get nickel and dime to death. Too costly, but they were the only airline that offered a direct flight that took 7.5 hours instead of 16 hours like the other major carriers."
Ưu: "The flight was on time and the crew seemed nice."
Khuyết điểm: "They ended up charging us for our one bag both ways and it was a very confusing process. The boarding process is laughable and they didn't let people with disabilities and young children board first. We did not have any drinks or food as the airline charged for everything."
Khuyết điểm: "I had had to fly international as the flight originated from Japan. I had to clear customs in a special assistance line as the smart Gate didn't understand. So add 30_45 minutes to when you think you will be exciting the airport or transferring. Bring your own water and food. Nothing is complimentary or speedy. Don't bring coffee, hot liquids are not allowed. Also, make sure you booked the option with a checked bag or it's charged as excess and it's an exuberant amount."