Ưu: "Best in the world, as always."
Ưu: "Just ok"
Khuyết điểm: "The crew and the service"
Khuyết điểm: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Ưu: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Khuyết điểm: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Ưu: "Nothing special."
Khuyết điểm: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Khuyết điểm: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Ưu: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Khuyết điểm: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "I can say all the crew was amazing"
Khuyết điểm: "They are doing excelent job."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Khuyết điểm: "Reservation online"
Ưu: "The crew, their professionalism and wide variety of entertainment."
Khuyết điểm: "Air-conditioning was not working properly in the cabin and it felt warm. Seats are a tad uncomfortable and not wide enough on the 777."
Ưu: "Service was excellent, always with a smile."
Khuyết điểm: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Khuyết điểm: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Khuyết điểm: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Ưu: "Punctual flight with friendly crew."
Ưu: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Khuyết điểm: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Ưu: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Khuyết điểm: "Nothing"
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Seats more comfortable than premium economy, staff more helpful!"
Khuyết điểm: "Food was ordinary"
Ưu: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Khuyết điểm: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Ưu: "Efficient, comfortable."
Ưu: "Service was great especially the food"
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Khuyết điểm: "Crew"
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ưu: "Modern aircraft , nice crew"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "Overall experience and wonderful crew"
Khuyết điểm: "Nothing really."
Ưu: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Khuyết điểm: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Ưu: "the crews were very polite and very helpful"
Ưu: "Liked everything from service to comfort"
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "The wonderfully kind and friendly air hosts and hostesses"
Khuyết điểm: "Nothing"
Ưu: "Very nice crew."
Khuyết điểm: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Ưu: "crews are energetic and warm welcoming passengers."
Khuyết điểm: "aircon temperature is too hot for seat 50H area."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "Excellent crew service and entertainment."
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Khuyết điểm: "More regional movies for India"
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "I booked a window seat, got a middle seat."
Khuyết điểm: "One really bad movie."
Ưu: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
Khuyết điểm: "flight delayed as usual"
Khuyết điểm: "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
Ưu: "The crew was nice. Seat space really cramped"
Khuyết điểm: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Khuyết điểm: "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."
Khuyết điểm: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
Khuyết điểm: "seat cushion for the back is too hard."
Ưu: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Khuyết điểm: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Ưu: "The staff being very attentive & prompt , great service"
Khuyết điểm: "Seats not comfortable for a long haul flights"
Ưu: "Food. Space."
Khuyết điểm: "When the front passage reclines, the TV screen was too close for comfort."
Khuyết điểm: "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
Ưu: "I thought the service on this flight was much better this time around; at least from where I was sitting. The attendants seemed to come around more often and there was a much better food selection for everyone involved. Overall, I found the flight to be safe, mostly comfortable, and the food was excellent."
Khuyết điểm: "I had a family sitting next to me (I was in the aisle) and I felt that while the attendants were courteous and prompt in accommodating me, they all but ignored the people in the middle seats. I had to keep asking them on the attendant's behalf if they needed anything before they rushed on by. At one point the father told me that he was getting better service from me than the attendants. Also, one of the TV screens didn't work in one of the middle seats so the family had to do a switcharoo with their little one after they got settled so their son could have the working screen. I personally found that it was very difficult to recline my seat - I really had to quite literally put my back into it to get it to click into the reclining position."
Khuyết điểm: "Flight delayed as always"
Ưu: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Khuyết điểm: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Ưu: "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
Khuyết điểm: "All was gud . Can add little bit for vegetarians food choices."
Ưu: "Helpful and friendly crew"
Khuyết điểm: "never enough leg room in economy!"
Ưu: "The vegetarian food was excellent every time."
Khuyết điểm: "I could. It select a seat ahead of the flight. I got stuck in the middle of a row. I see the same for my return flight. I do not understand why I cannot preselect a seat."
Khuyết điểm: "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
Ưu: "very accommodating, I don,t know that hand carry bags changed to smaller size now, they helped me checked it in for free. I travel to the Phillippines every year ,I will fly w/ Cathay Pacific from now on. THANK YOU"
Ưu: "Nice airplane, it was little bit delayed but still fair enough. Meals are nice if it has more vary entertainments, would be great :)"
Khuyết điểm: "Like above, crews are look like tired. Thats fine but even doesnt look like want to work and speak in their language during searving, quite feel bad."
Khuyết điểm: "I was pushed to a later flight with another company because the plane was overbooked."
Khuyết điểm: "It was a long flight, and customer service not good."
Ưu: "Food is fine."
Khuyết điểm: "washrooms are small and dirty."
Ưu: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Khuyết điểm: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Khuyết điểm: "Food options"
Khuyết điểm: "Delayed departure Last minute gate change Very very late baggage arrival"
Ưu: "In flight service was excellent. Food was great. Good variety of entertainment options."
Khuyết điểm: "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Khuyết điểm: "flight took off 27 min late,sat in plane for over an hour waiting to go"
Khuyết điểm: "Delayed flight caused a lot of problems and charges for us"
Ưu: "The crew assisted my wife on boarding the plane."
Khuyết điểm: "Because of her condition we should get more legroom for her."
Khuyết điểm: "Seats are terrible"
Ưu: "Helpful crew"
Khuyết điểm: "Cramped seating. Very little leg room"
Ưu: "Unfortunately nothing positive to write"
Khuyết điểm: "Disappointing service, poor upkeep of planes, not at all punctual (travelled multiple legs with Cathay, not one of them took off on time). Bad airline, getting worse"
Ưu: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Khuyết điểm: "The lack of content on the entertainment system, quickly ran out of movies to watch"
Ưu: "Pilots were great! Flight staff didn't seem to care much. Didn't hand out water or juice. When asking for it it seemed like a problem. Wasn't impressed."
Khuyết điểm: "No audio/video entertainment."
Ưu: "Very spacious and comfortable seats, great service, good food."
Ưu: "I liked the time it took to arrive- the pilot was fast."
Khuyết điểm: "Food quality was poor Boarding was late on all four flights The flight was extremely unsanitary - the dirtiest flights I have ever been on and I travel on airplanes at least ten times a year The crew was unfriendly"
Khuyết điểm: "My Son's water bottle was emptied despite my protests that nobody at any airport has ever done such a thing. The water had even been okayed by the Hongkong airport 1st security point after we landed in HKG from Delhi. But the there was additional checking of handluggage again just before boarding and they threw away my Son's water. This is unacceptable. Also the food was not up to quality. I got practically the same food in both meals."
Ưu: "Crew were super friendly. Food was pretty good for airline food."
Khuyết điểm: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Khuyết điểm: "Need a little extra leg room"
Ưu: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Khuyết điểm: "Flight delay in boarding, then was in queue for take off, delayed take off, which in turn delayed breakfast early morning. Because we landed in HK in the early early hours in the morning, no food stores were open."
Ưu: "The crew did fine and the food was OK."
Khuyết điểm: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Khuyết điểm: "Airline lost our bags on way to Australia so we had to buy extra clothing and personal items while here. Then airline charges us $65 because our bags are overweight with the things we had to buy because of lost bags."
Ưu: "Everything went smoothly"
Khuyết điểm: "The overcharge for baggage being slightly over weight"
Ưu: "They charge extra for a seat, carryon bags, soda... most expensive carrier"
Ưu: "Seating was tight. Very thin seats.. Little padding"
Khuyết điểm: "Their online baggage fees could not be purchased with either my Mastercard or Visa. Had to resort to Paypal for baggage payment. Flight was also over an hour late departing from Cairns. Crew said that was due to an ;onboard medical emergency' on the inbound flight."
Ưu: "The seats are big"
Khuyết điểm: "You have to pay for food and drinks- nothing for free Boarding was chaos- no organization- just everyone pushing their way on. Worried about security as no one at any point checked my ID or passport Line up for baggage drop off took half an hour- they need more staff working"
Ưu: "The crew were very friendly and professional Didn’t appreciate having to pay for a cup of coffee."
Khuyết điểm: "The loading process was a bit unorganized. The only organization was the front 12 rows load from the front and back rows loaded from the back of the plane by walking across the tarmac. Would be more efficient if they loaded more like Southwest Airlines."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "The base price is very low. We were slightly over ~1kg our allotted 7kg/passenger and they let us go."
Khuyết điểm: "No entertainment on the flight whatsoever. The space in the seat is a bit tight, doesn't recline very much either."
Ưu: "The crew and flight were ok."
Khuyết điểm: "The checked baggage policy is lacking"
Ưu: "The plane got us to Darwin."
Khuyết điểm: "$60 per checked bag, even at 30 per bag its still more expensive than other carriers, so if you have a bag to check, skip Jetstar"
Khuyết điểm: "Charged $60 for checking a bag. After which not loading the bag on plan which they charged. Even coffee cost money on this flight. I would not recommend this nor I would fly again without this airline."
Ưu: "Boarded well, wasn’t overly populated"
Khuyết điểm: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Ưu: "I liked that we left on-time this time. The previous flight a week ago was delayed by 1 hour."
Khuyết điểm: "That they made us dump out our coffee and didn't let us bring it onboard. But, then they didn't offer complimentary coffee or tea or offer water. Providing those refreshments to Guests would cost very little and offering those kinds of amenities goes a long way."
Ưu: "There was a flight attendant named Linda who was exceeded assisting us with getting to our connection."
Khuyết điểm: "Staff in airport was very rude and only seemed to want to get more money out of people not willing to assist with any kind of resolution to issues. Couldn’t understand paging due to it echoing. I would never recommend using jet star to anyone."
Khuyết điểm: "didnt answer baggage questions ahead of time and wasn't clear on website, ended up costing over $100 *extra* to check bags than anticipated due to this - long lines, poor customer service"
Ưu: "Exit row seating with lots of leg room."
Khuyết điểm: "Paid $30 upfront for a 15kg checked bag, was told at counter I could carry on, but unable to refund money. At the gate, was told it was over the 7kg carry on max (was 9.2kg) and required to check... for an additional $60. The $30 I paid previously would not be applied. Complete scam. Friend I was traveling with also paid for a 15kg checked bag upfront, but was only charged $21. I was also concerned about checking as I needed to transfer terminals from domestic to international with a tight connection and since the plane was delayed, had even less time to grab bag, catch train and go thru customs. No consistency. No customer service."
Ưu: "New airplane"
Khuyết điểm: "You have to pay for everything. Water wasn't offered during the flight but passengers have to ask for it."
Ưu: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit."
Khuyết điểm: "The women sitting next to us had on enough perfume to gag anyone. My wife doesn't swell to well, and it nearly made her vomit. Now in flight service provided except water on request."
Khuyết điểm: "Entertaiment was paid. Previous jetstar flights was free. I tried to purchase the machine did not read none of my credit cards. Bad experience overall."
Ưu: "I got there"
Khuyết điểm: "They charged extra for our bags if I would have known that up front I probably would have used another airline"
Ưu: "Staff very professional, food is decent"
Khuyết điểm: "Entertainment"
Ưu: "Ticket price was cheap."
Khuyết điểm: "$60 to check a bag and you need to if it is over 7kg. They have scales at check in and boarding gate. Was not allowed to take coffee on board and when they offered some it turns out it's $4 per paper cup of it, tea is the same. No seat back pockets to put things in. Seats so thin you can feel everybody's knees from 3 rows behind you. I will never fly with Jet Star again. I will spend more on the ticket to not feel like I'm being robbed blind on the plane."
Ưu: "The on time arrival"
Khuyết điểm: "Everything else: boarding cattle call, $190 in baggage charges for 2 bags, knees in my back for 3 hours, etc etc etc"
Khuyết điểm: "All food and drink service needed to be purchased. Had an issue with a lost wallet left on the plane, and limited help in retrieving it."
Ưu: "Nice crew"
Khuyết điểm: "The plane was freezing, and there were no TVs for entertainment or blankets to help mitigate the cold"
Ưu: "For the amount of time on a flight, it was as good as it gets"
Ưu: "Extremely friendly staff. Smoothe flight!"
Khuyết điểm: "Seats were quite crammed resulting in an uncomfortable 5 hour flight with no entertainment. There were no complimentary snacks or drinks like on most flights. Everything had a price tag. I had to ask for a complimentary glass of water."
Ưu: "Friendly Staff"
Khuyết điểm: "There was a huge delay, all the flights I bypassed with Virgin because they didn't leave early enough left long before us. While we were waiting they didn't even post anything at the gate. Once on the plane the seats were among the tightest I have ever experienced. They even charge for coffee. I won't use them again if I have an option."
Khuyết điểm: "Hit with $100 extra baggage charges for carry-ons that were judged to be too heavy despite ample room in overhead and under seat compartments."
Ưu: "We boarded and left on time. Crew was very pleasant."
Khuyết điểm: "They only allow 7kg carry on which forced us to check 2 bags @ $30 each. It's just to extract money. It looked like a reasonable fare but by the time we paid fees, seats and luggage, another airline would be a better choice. They chatged us a $60 "third party" between Queenstown and Cairns. Ridiculous...I won't fly with them again."
Ưu: "Fairly efficient, cheaper price."
Khuyết điểm: "Had employee going down boarding line with a scale charging extra $50 if you were over their ridiculously low weight limit for a carry on bag. Had no problem with same bag on numerous other airlines."
Khuyết điểm: "We flew from Sydney to Cairns with a carry on suitcase and a personal item (backpack/purse) with no problem. On the way back, we were charged AUD$50 and were forced to check our bags. It was clearly not due to a space limitation but rather just a way to make money as not everyone was forced to check bags."
Khuyết điểm: "Extra fees for everything! Didn't expect to have to pay so much for luggage. Next time I won't be fooled by the low airfare."
Ưu: "Departed and arrived on time"
Khuyết điểm: "I always travel with a backpack so I don't have to check anything. I fly with it all the time. I have never, ever been told it is too big... that is absurd! An agent stopped me at boarding and weighed it... it was a hair over and they charged me $50 to check it. Really? I can understand charging for roller bags that take up space, but it fits under the seat!"
Ưu: "Inflight infrastructure Warm crew"
Khuyết điểm: "Water size for sales was too small"
Khuyết điểm: "Plane was an hour late..baggage fees were $344 AUS for two bags, never again, very poor airline."
Ưu: "I have taken 2 Jetstar flights this week and both departed over an hour late ! Frustrating!"
Khuyết điểm: "Not understanding that online baggage allowance was for checked bags; then having to pay, at the counter, $50/bag and $15 for extra weight over 15 kg. was unreasonably exorbitant. Especially, as there was a notice stating the extra weight was for anything over 20 kgs."
Ưu: "Not as cramped as I thought it would be."
Khuyết điểm: "They served some people food prior to anyone else that somehow ordered in advance, I had to ask for food and then dig through a menu that was hidden in the seat in front of me and the food that was offered was different than the other people."
Ưu: "Easy of Boarding"
Khuyết điểm: "Jetstar is a low budget airline similar to Jet Blue in the US. When you book ensure that you pay for one or two pieces of luggage if you don't you will get a rude awakening upon check in. We had to pay an extra $200.00 to get our luggage to Cairns. Ensure you buy luggage if you book a Jetstar flight on the internet."
Ưu: "I liked that we arrived safely and on time."
Khuyết điểm: "Where to begin? Paying for baggage checked, paying for carry-on, paying to reserve a seat, no seat back pocket at any seat, paying for anything you want to eat or drink, even a cup of water is not provided-/you must pay. It would not surprise me if oxygen masks were needed that there would be a charge. I basically despise being nickled and dimed at every turn."
Ưu: "Easy boarding from front and rear of plane."
Khuyết điểm: "Extra fees for baggage, very high $$."
Ưu: "Very disappointed in Jetstar airlines!"
Khuyết điểm: "Upon arriving at Cairns Airport, my sister and I arrived at the gate 2 hours early to our JQ16 flight to Sydney! We had accommodations already set up in Sydney through AirBnB on Coogee Beach. As we anticipated a quick 3 hour flight, we were sadly disappointed to hear the flight would be delayed due to crew scheduling. I understand sometimes thing don't always go as planned and some delays are unforeseen! However, when delays are due to the airlines incompetence of scheduling a crew it is quite frustrating! The 7:35am flight went from being delayed a few hours, to being delayed over 10 hours! Very little information was given to us about the flight and the airline was very unhelpful trying to accommodate us to a different flight to Sydney! We were told that we could be refunded for our flight and book another flight to Sydney.. This was absurd considering a one-way flight to Sydney last minute would run us around $500 and up each! We were offered a $15 food voucher, which basically covered a cup of coffee! After finally boarding the plane and it seemed the airlines incompetence continued! We waited to be taxied out because they didn't have a tug-cart to take us out.. Finally, around 6pm we took off! We arrived at Sydney right around 9pm.. Upon arriving, once again we had to wait for a tug-cart! Finally we got off the plane around 9:15pm! After finally getting through customs and out of the airport, it was now after 10pm and we had lost our booming for our Airbnb booking! We called the airline only to find they were unable to accommodate us for our lost Airbnb accommodation! They were very unhelpful and told us we could book another hotel and if we were lucky, the "may" reimburse us but there is no guarantee! We were now again stuck in the airport for another 12 hours as we waited for our international flight! After my experience with Jetstar, I will never recommend anyone to fly this airline, and discourage them to to so! Very disappointed in their service!"
Ưu: "Flights were on time and check in was very efficient. Flights attendants and check in desk personnel were courteous and helpful"
Khuyết điểm: "We had nearly 3 hours return light from Sydney to Cairns, Australia, and back. No complement beverages, even soft drink or water, was served. Water and soft drinks were unreasonably expensive to purchase."
Khuyết điểm: "Overpriced excess of luggage. Classic trick only used by the cheapest airline companies."
Khuyết điểm: "The seats and lack of refreshments"
Khuyết điểm: "The listed price did not include luggage and they gouged me for almost additional $300 USD to fly from Cairnes to Sydney. Yes my two bags were heavier but I was not charged additional fees on either Hong Kong Airlines, Quantas or JAL."
Khuyết điểm: "No grace. No food. No drink. No leg room. Seat backs that make you lean forward. Fees made flight cost more than Quantas."
Ưu: "I do believe that you get what you pay for, so I didn't mind the minimal level of service. The flight was on time. Check in was easy and efficient. The crew was pleasant and helpful."
Khuyết điểm: "This is a problem not confined to Jetstar, but which affects the industry as a whole. Why do the board sick passengers? There was a man seated two rows behind us who coughed and wheezed the whole way from Cairns to Melbourne. He couldn't clear his lungs. He had no business on a plane infecting the rest of us."