It could be better if you let the seniors check in,like the family with children. I’m pertaining the seniors that are not in the wheelchair who are in the long line with other passengers. It will be greatly appreciated. Thank you.
Ưu: "Good service"
Khuyết điểm: "N A"
Ưu: "Both flights had amazing service, good food for meat eaters, and they were comfortable."
Khuyết điểm: "The first flight was to Seoul and it was hot the entire time."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "extremely friendly and helpful staff, the ability to choose from three options, the included hotel stay between flights, modern planes,"
Khuyết điểm: "none of the film choices really appealed to me, but I am picky!"
Khuyết điểm: "nothing"
Ưu: "Cleanliness & spacious leg room"
Khuyết điểm: "Serve the coffee/tea with the meal, not after."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "The staff was courteous and kind"
Khuyết điểm: "My luggage took over an hour and my 1 bag was covered in a sticky mess that looked like eggs!!! It was gross and they wanted me to fill out a complaint form. That is just unsanitary!!! No form is going to fix that!"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Khuyết điểm: "My original seat assignments were not found so I lost my window seat on one flight."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "This is the first time I experienced courteous crew. They confirmed my meal plans and enquirer abt my meal."
Khuyết điểm: "The choice on entertainment is limited. It did not impact me much but will like to have more options."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Khuyết điểm: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Khuyết điểm: "Boarding and long waiting time after arriving at the airport"
Ưu: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Khuyết điểm: "The entertainment has limited choice of movies."
Ưu: "I make the trip to the Philippines a few times a year and usually on delta. I tried Korean this time and was pleasantly relieved to find they offer a equal or better experience for less money in many cases"
Khuyết điểm: "Nothing that wouldn't be the case in most airlines given the same situation. Only issue I have is short time change in flight but less than 30 minutes did not affect me and likely anyone else either"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "The crew and food was amazing, with ample entertainment selections."
Khuyết điểm: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Ưu: "I had to cancel my trip but I couldn’t return any money for not used tickets, lost everything."
Khuyết điểm: "Money return policy"
Ưu: "Crews were amazing."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ưu: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Khuyết điểm: "No entertainment. Still a long flight for kids."
Ưu: "Great food, friendly and patient and always helpful. Always a sweet smile on flight attendants and they care. They even gave my daughter birthday treat since we were traveling on her birthday"
Khuyết điểm: "Nothing. All was great"
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Ưu: "That I probably won’t have to deal with AA for a while."
Khuyết điểm: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Ưu: "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "Riding on the 787 was superb."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "JAL is on time with good cabin crew. Food is good and enough. In-flight entertainment - 4 movies form San Diego to Narita. 3 Movies form Narita to San Diego (tail winds make the return trip shorter). I love and appreciate the toothbrush/paste in the bathroom. After a long flight, nobody wants to talk to me face to face haha"
Ưu: "The drink which call Kiwi which taste was so nice."
Ưu: "Direct flught, food is always delicious, crew is very attentive, and the in-flight TV seats have great entertainment."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "All their employees were very polite and it definitely stood out."
Khuyết điểm: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Khuyết điểm: "I wasn't able to pre-select my seat."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Ưu: "Discipline and friendly tone of stewardesses... seats perfectably comfortable... organized and well done!!! I will fly japan airlines every time I fly in the future!"
Khuyết điểm: "My wife did not particularly like your choices of breakfast... she just did not understand the food"
Ưu: "food is above average."
Khuyết điểm: "Cramped leg room for long flight"
Ưu: "Beverage served immediately after flight take off. And to follow dinner was nice as well as breakfast in the morning. Coffee could be better but overall a pleasant flight."
Khuyết điểm: "There was no vegetarian option for food."
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Khuyết điểm: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Service impeccable"
Khuyết điểm: "Worst food in the industry. Barely edible."
Ưu: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Khuyết điểm: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "I felt well taken care of the whole time. When checking my bag, the attendant saw that I have a middle seat, and got me an exit row window, which allowed me to sleep. They accommodated a last-minute request for vegetarian meals. The flight felt like it took about half the time it actually did."
Khuyết điểm: "I couldn't check in online without a JAL account."
Ưu: "Efficient boarding process. Great god and cabin service. On time."
Khuyết điểm: "Turbulent flight and the crew was not completely reassuring"
Ưu: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Khuyết điểm: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."
Ưu: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Khuyết điểm: "I always prefer this airlines."
Ưu: "Service was especially good. Very professional."
Khuyết điểm: "Nothing"
Ưu: "The most polite staff that I have ever met. Very accommodating and concerned about our ride over the pacific ocean. I am a vegetarian and forgot to fill order my meal online. The staff was amazing in handling this, offering me everything else they had that wasn't meat. The economy seats were the most comfortable i can remember for an over night flight."
Khuyết điểm: "The only critique that I would have is on the first flight, they took a while to get our dinner trays, but the second flight was prompt. This just be due to my seat being all the way up front."
Ưu: "The crew were the only enjoyable part of this flight. They were helpful and nice."
Khuyết điểm: "the food. they tasted like left over of left over."
Ưu: "Food, comfortable, choice of entertainment"
Ưu: "Everything keep it up!"
ANA is excellent in everything they do
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Wonderful food and service"
Khuyết điểm: "Better seats and food. More water please"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "Good"
Khuyết điểm: "Old man next to me couldn’t keep his arm on his side."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Slept much of the time"
Khuyết điểm: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ưu: "Crew were very hospitable"
Ưu: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Khuyết điểm: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Clean and comfortable"
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "The service...the food...the entertainmrnt....tq tq tq"
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "Customer service was pretty solid."
Ưu: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Khuyết điểm: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Ưu: "Attendants were friendly."
Khuyết điểm: "Flight was late."
Khuyết điểm: "19 hours overlay in ORD. I had to check out all luggages again. Terrible."
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "It was short."
Khuyết điểm: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Khuyết điểm: "Ssssssddddddddddddddddddddddddddddffggggggggggggggg"
Khuyết điểm: "late again and hot in the cabin. sat on the runway for a while again"
Ưu: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."
Ưu: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Khuyết điểm: "nothing everything was awesome hope I fly ana again sometime ."
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "Ample legroom and there is a good selection of food."
Khuyết điểm: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."
Ưu: "Service and food"
Khuyết điểm: "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
Khuyết điểm: "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Khuyết điểm: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "This flight seemed to go very quickly. A wonderful selection of good movies and TV, adjustable headrests (up and down as well as side wings), decent amount of room and foot space, polite crew, good food!"
Ưu: "Once again friendly and very helpful"
Ưu: "The crew was courteous and helpful. The food was good. The seat and bed comfortable."
Khuyết điểm: "There was really nothing to dislike. The video choices could be more imaginative."
Food for Dinner was repeated in the next lunch too.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
The travel experience was good. Looking forward traveling again with Singapore Airlines.
The crew was very courteous and helpful, great experience!
We should get snacks like peanuts or pretzels
Pandemic policy: airlines need to have currently update on the website for clearly requirements for Covid 19 certificate in hours , example form.
Ưu: "Clean cabin and good service"
Khuyết điểm: "Not every body is doing extra miles to make customer happy"
Khuyết điểm: "More storage space in business"
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Ưu: "Newer Aircraft and very convenient"
Khuyết điểm: "I dont see any thing to improve"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Khuyết điểm: "Food was good but was not full compared to emirates."
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Khuyết điểm: "Better food, better selection movies"
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Couldn't find a problem"
Khuyết điểm: "Nothing"
Ưu: "Efficient, comfortable."
Ưu: "The staff were so friendly and helpful."
Ưu: "Comfortable, full service through the night.."
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Khuyết điểm: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "crews were helpful"
Khuyết điểm: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Ưu: "Again very friendly and efficient service ."
Ưu: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Khuyết điểm: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Ưu: "Crew service"
Khuyết điểm: "Very old entertainment system. Poor screen visibility. Cramped"
Ưu: "Crew was overall friendly"
Khuyết điểm: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "We started taxing 15 minutes before the departure time. This is great !"
Khuyết điểm: "not much"
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Khuyết điểm: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Vegeterian breakfast was good thou ."
Khuyết điểm: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Ưu: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Ưu: "great service. new plane. excellent video system."
Khuyết điểm: "not much to complain about."
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "got us there, efficient and effective crew."
Ưu: "Everything on time."
Khuyết điểm: "Nothing really bad one food on return flight not great but ok."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Fast and easy to board nice crew worked fast and smooth large proposal for entertainment"
Khuyết điểm: "more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Khuyết điểm: "Delayed too much except that, everything was good"
Ưu: "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Khuyết điểm: "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
Khuyết điểm: "The plane delay for 3 time"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Friendly crew. Nice plane."
Khuyết điểm: "Can’t think of any complaints."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Ưu: "Everything was quite nice."
Khuyết điểm: "Happy with everything. Staff were very friendly and helpful."
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
Khuyết điểm: "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
Ưu: "Having a single restroom in the economy plus section had folks climbing over each other, especially the bulkhead seats, all of the flight. Even the flight attendants had to climb over the bulkhead folks feet."
Khuyết điểm: "The second security check before boarding had people jumping from their seat section to be checked, as the security staff weren't concerned about people's seating priority. It also seemed a couple of economy plus ladies sat in business class."
Ưu: "We had a traumatic and abysmal experience for the trip. The flights were delayed, cancelled, wrongly rearranged and we had to run through the airports with no sleep, no food and no clear flight confirmations with minimal to no help from the Cathay Pacific staff."
Khuyết điểm: "Helpful ground staff with information about next flight arrangements and better telephone helpline staff."
Khuyết điểm: "Was not able to change my flight"
Ưu: "Seats were spacious enough"
Khuyết điểm: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Ưu: "Washington Dulles Cathay Pacific employee needs more training on customer service."
Khuyết điểm: "NA"
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Excellent service from the crew members and quality meals + snacks."
Ưu: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Khuyết điểm: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Khuyết điểm: "Delayed departure"
Ưu: "Entertainment system is decent with good selection of movies."
Khuyết điểm: "Uncomfortable seats"
Ưu: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Khuyết điểm: "Service, food, disorganized staff, technical difficulties with entertainment system"
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "service and comfort"
Khuyết điểm: "Cramped seats."
Khuyết điểm: "I lost all my bags. FIXED IT"
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "Staff Food"
Khuyết điểm: "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."
Ưu: "Cathay Pacific provided excellent service."
Khuyết điểm: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Khuyết điểm: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "again excellent all around,good leg room and elbow room, flight attendance were awesome !!"
Ưu: "The stewards worked very hard, the pilots did a good job. The food was good too."
Khuyết điểm: "I think it's cruel that this company (Cathay Pacific) has bragged about these economy seats being comfortable. They are not !!! My back hurt and my knees were killing me because they have you crammed right up to the seats in front you so you feel like you are packed in a sardine can! And you will be in big trouble if you take a window seat and you need to go to the bathroom because then you must be a contortionist to get out of that seat when in flight and everyone has their seat reclined, just horrible!!!"
Ưu: "many choice of movie & language."
Khuyết điểm: "long queue at check in counter due to high season. I was at airport 2.5h before boarding but not clear coordination by grand staff and many times disordered the queue. not only waste time but also got seat far from my daughter, last ran to the gate. Terrible! Flight attendance were rough."