Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "Great service. Clean plane, good seating"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Food, professional staff and crew"
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Food staff and entertainment are generally top notch"
Khuyết điểm: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ưu: "We loved the extra leg room. Staff was execellent."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Comfortable, easy, great service."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "More legroom Excellent service Good good"
Khuyết điểm: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Fare was cheap w/ beuatiful service from korean airlines"
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Ưu: "The time is not delayed"
The JAL staff were all great at SFO and Haneda. I highly recommend JAL. I know I will be looking out for future flights with JAL. The food was very good as well as the snacks they prepared. Entertainment ok, the movie selection was ok. If JAL could add usbc charging that would be great. Also Bluetooth connectivity to the entertainment system would awesome. The headset connectivity was not great. High pitched noise came out if the headset. I did have trouble contacting JAL support while in Japan. I needed information about Covid testing for my return to the US. Basically no one picked up the phone. I ended up paying a lot of money for Covid testing when I could have paid less if I could have confirmed some information over the phone. Hopefully the US stops requiring Covid testing for entering the US or cheaper options become available. $160 x 4 was no fun!!
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
The crew at the check-in counter was super-helpful and exceptionally kind.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "At least it was delayed so we could make it to SFO."
Khuyết điểm: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Ưu: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Khuyết điểm: "nothing!"
Ưu: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Khuyết điểm: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Ưu: "Staff and service good"
Khuyết điểm: "777-300 plane business class very old and tired"
Ưu: "Boarding was quick as i've come to expect from DFW."
Khuyết điểm: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Ưu: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Khuyết điểm: "angled flat seats."
Ưu: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Everything was great except for how warm it was. It may be seasonal?"
Khuyết điểm: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Ưu: "Service was excellent!"
Khuyết điểm: "It was a great flight!"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "They give a lot of food and the 12 hour flight was comfortable"
Khuyết điểm: "Limited selection for entertainment"
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ưu: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Ưu: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Ưu: "I didn't expect neck pillow on board"
Khuyết điểm: "Seat wilder would be great"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Khuyết điểm: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Ưu: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Khuyết điểm: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Khuyết điểm: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Ưu: "Clean aircraft. More space between seats. Pleasant, eager to please cabin crew. Good movie choices."
Khuyết điểm: "The food was no better than any other airplane food."
Ưu: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Khuyết điểm: "Can't think of anything, really."
Ưu: "Nothing really special."
Khuyết điểm: "They love the PA system. They want to make announcements in multiple languages all the time."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Khuyết điểm: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
Ưu: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Khuyết điểm: "None"
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Khuyết điểm: "Food is not that good"
Ưu: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Ưu: "The upgraded seating."
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Khuyết điểm: "Great"
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Crew was prompt and courteous Entertainment choice was good"
Khuyết điểm: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Khuyết điểm: "Nothing"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Flight attendants were incredible!"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Khuyết điểm: "Everything the whole team was great."
Ưu: "very clean over a 9 hr flight , great seat and flight attendant"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Khuyết điểm: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room."
Khuyết điểm: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "I enjoyed the hospitality and attention to detail."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Khuyết điểm: "The VOML food"
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Khuyết điểm: "Food needs improvement"
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "The service was excellent"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Ưu: "All crew members are very friendly and helpful, good service."
Khuyết điểm: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Ưu: "Service was excellent!"
Khuyết điểm: "Softer seats and more movies"
Ưu: "Great crew and cabin!"
Khuyết điểm: "Meals were just ok"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "The service is exceptional!"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "everything good"
Khuyết điểm: "need new toilet"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Ưu: "Boarding was good and the flight time was shorter than expected."
Khuyết điểm: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "The food is good. The service is excellent, always smiling and attentive."
Khuyết điểm: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ưu: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Ưu: "Service was outstanding. The staff was attentive and helpful from start to finish."
Khuyết điểm: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Ưu: "Comfortable seats."
Khuyết điểm: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Ưu: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Ưu: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Khuyết điểm: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Ưu: "Crew was courteous and helpful."
Khuyết điểm: "Most seats have reclining problems. Very stiff and difficult to adjust."
Ưu: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Ưu: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Khuyết điểm: "Good appearing & tasty foods with better snacks"
Ưu: "Great crew and nice comfortable seats"
Khuyết điểm: "Food"
Ưu: "Crews are excellent"
Khuyết điểm: "More legroom"
Khuyết điểm: "More leg room"
Ưu: "Seat was ok"
Khuyết điểm: "Everything could have been better"
Ưu: "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
Ưu: "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
Khuyết điểm: "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
Ưu: "First time flying EVA. They made it easy!"
Khuyết điểm: "No complaints!"
Ưu: "Efficient crew. Safe flight."
Ưu: "Crew was very kind"
Khuyết điểm: "Food was not the greatest"
Khuyết điểm: "There was nothing we didn’t like."
Ưu: "Very spacious seating. Great staff, and smooth flight."
Khuyết điểm: "I never got my vegetarian meal as requested. That was too bad."
Ưu: "I am happy and satisfied with the service, thank you guys!"
Ưu: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
Ưu: "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ưu: "The service and the overall experience. The movie selection and the food were also great."
Ưu: "Crew, boarding, services."
Khuyết điểm: "Food can be better."
Khuyết điểm: "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
Khuyết điểm: "A boarding pass ahd to be printed at the airport"
Ưu: "Short lay over"
Khuyết điểm: "Seats at economy too cramped"
Ưu: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Ưu: "Staff was very helpful. They went above and beyond."
Ưu: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Khuyết điểm: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Ưu: "Overall everything was good. Feels home to fly with Eva."
Khuyết điểm: "No preference for seniors"
Ưu: "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
Khuyết điểm: "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Ưu: "20'' wide seat & 38'' pitch meal choices Great IFE"
Khuyết điểm: "very crowed flight not enough choice left when reach my row (24A & B) ambient temperature too warm"
Ưu: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Khuyết điểm: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Ưu: "Entertainment and arrived 1 hr early as scheduled."
Khuyết điểm: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Ưu: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Khuyết điểm: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Ưu: "Good on board entertainment. Helpful service. Easy flying experience."
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "Very comfortable flight"
Khuyết điểm: "The food was awful."
Khuyết điểm: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Khuyết điểm: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Ưu: "the crew was very helpful and pleasant. I liked the compass feature where you could see the plane's progress. It would be nice if there was also a way there could be a camera with a live stream of what was below us for those of us who never seem to get a window seat."
Khuyết điểm: "The food on this flight was inedible. Luckily I wasn't particularly hungry."
Ưu: "Flight was not booked out so I had even more room to lay out."
Khuyết điểm: "Nothing i didnt like"
Khuyết điểm: "Eva Air is excellent, its just the 8 hour layover in Taipei was not.."
Ưu: "Comfort was good as was the entertainment."
Khuyết điểm: "We noticed prior to boarding that our seat assignments were NOT what we booked! Our flight was on April 1st and the airline claims WE or the "travel agent" changed our seats on Dec 21st! The seats were changed from adjacent seats to all aisle seats (NONE adjacent)! These seats include our 8 year old twins, the airline claims WE made the change, WHY would we have our 8 year olds sit by themselves for a 12hour flight from Asia??!! This is ridiculous! I do NOT believe the crew did their job to correct this situation and were quite accusatory about US being responsible for this obvious screw up! I am still not sure who changed our seats but it really makes me think twice about booking again through KAYAK or with EVA Airlines!"
Ưu: "Staff is friendly and patient, knowledgeable and efficient. Professionalism is top notch. Excellent experience."
Khuyết điểm: "Not a thing. Smiled my entire 10 hour flight."
Ưu: "price was very good I like the times of the flight easy quick transfer to my next flight service is excellent I would say any time possible I will fly EVA"