The staff was very friendly, they were enforcing good safety practices. It's pretty good value for the money, too.
Ưu: "Nothing. Literally nothing."
Khuyết điểm: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Khuyết điểm: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Ưu: "Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft."
Khuyết điểm: "More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc."
Ưu: "Horrible !!!"
Khuyết điểm: "Be on time !!!!"
Ưu: "I didn’t interact with the crew but they seems nice."
Khuyết điểm: "The trip from HonoluIu to Los Angeles was too warm."
Khuyết điểm: "The WiFi I was terrible other than that great flight"
Khuyết điểm: "Be on time. Plus we were in first class and it would be nice if the center counsel was smaller giving the passenger more seat room."
Ưu: "Andres was so nice. Amazing actually"
Khuyết điểm: "They boarded us then we had to switch planes. Delayed an hour"
Ưu: "Not much"
Khuyết điểm: "The carrier was supposed to be Alaska it turned out to be American Airlines and with that comes the confusion checking in with the wrong confirmation number. On a separate note, this was a bundled itinerary and the Thrifty Car shuttle was so infrequent and slow to the terminal I nearly missed my flight... I am not sure if I would bundle my travel plans again..,,also Thrifty car rental was short on cars in Liz Angeles on arrival"
Ưu: "Made it to destination"
Khuyết điểm: "Gate changed without any notification"
Khuyết điểm: "Late on hour"
Khuyết điểm: "I had a delay of 4 hours. Got home very late. Not what I had planned on."
Khuyết điểm: "Delayed takeoff by 1 hour waiting for a crew to fly in. Upon crew arrival, new crew member states that there are standby crew available and he's not sure why they didn't call on them. Then we continued to wait for 3 more passengers who were delayed and now had a chance to board our flight. Once landed, gate was occupied by yet another flight running late so we waited for 15 minutes to get to the gate."
Khuyết điểm: "Changing terminals atleast 4 times"
Ưu: "Everything happy and in time. Nice staff"
Khuyết điểm: "Nothing"
Khuyết điểm: "Because of airline delay and increased immigration wait time, we missed our flight. No compensation but we were connected to another flight to Sac. 1-1/2 hours later, which worked out okay, except we got home very late at night."
Ưu: "It was o k."
Khuyết điểm: "No complain"
Ưu: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Khuyết điểm: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Ưu: "I arrived safely."
Khuyết điểm: "The crew managed to serve a glass of water. No snack, not even a bag of pretzels. They managed to collect trash four times. Again, they barely acknowledged the passengers. What happened to customer service?"
Ưu: "It was generally ok"
Khuyết điểm: "The tourbulance was crazy The fact I received my bag in Sacramento and it was damaged upset me a lot"
Khuyết điểm: "Left with plenty of time but: -Terrible traffic! More than 3 hrs -Had to wait 30 min for shuttle -At airport they said flight was via American, other terminal. My paper from Kayak says Air Alaska -Terminal for flight uses separate bldg so shuttles to terminal , more time needed."
Ưu: "nothing really"
Khuyết điểm: "crowded seats , packed flight,"
Ưu: "The flight out was really comfortable but the flight back was a little cramped. The crew was great."
Khuyết điểm: "The return flight"
Ưu: "easy flight"
Khuyết điểm: "the remodel at LAX is a mess but the shuttles are nice, just be prepared if you have to shuttle to another terminal. Also check food, I went from gate 50A and had to shuttle to 52A and that area only has one area to get something to eat and its just sandwich, and not a lot of choices."
Ưu: "The flight was on time."
Khuyết điểm: "The seats are hard and uncomfortable"
Khuyết điểm: "Flight was very delayed"
Khuyết điểm: "The long delay was terrible"
Khuyết điểm: "Four hour layover on a flight from Edinburgh to Sacramento."
Khuyết điểm: "Dunno"
Khuyết điểm: "It also didn't happen due to rerouting"
Ưu: "It seemed like it took longer to board this time. Otherwise, all was good. Flight was on time leaving and early landing."
Khuyết điểm: "It seemed like boarding took longer that usual this time. It seems like it would go more smoothly if it were set up that everyone boards in the order from where they are seated, starting in the back, working forward."
Khuyết điểm: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Ưu: "Super service from a great crew!"
Ưu: "THAT i WAS ABLE TO TRAVEL AND GET TO MY DESTINATION."
Khuyết điểm: "WITH A CODE-SHARE, THE TICKET SHOULD SPECIFY WHICH CARRIER I WILL ACTUALLY FLY WITH. THIS WAS NOT DONE AND I ALMOST MISSED MY FLIGHT BECAUSE ALASKA AND AMERICAN ARE IN 2 DIFFERENT - VERY DIFFERENT TERMINALS. THEN THE LOBBY AGENT COULD NOT LOCATE ALASKA FLIGHT ON THE AMERICAN TERMINAL - ANOTHER DELAY. POOR EXPERIENCE OVERALL."
Ưu: "Flight crew was awesome!"
Khuyết điểm: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Khuyết điểm: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Ưu: "No comment."
Khuyết điểm: "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline"
Ưu: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Khuyết điểm: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Khuyết điểm: "Flight attendant rude. No smile, only saw them once"
Khuyết điểm: "The layover was supposed to be an hour...ended up taking 3.5 hours!"
Ưu: "I like the updated airplane were we all had our own Tv's to watch whatever we wanted"
Khuyết điểm: "Had to switch planes twice late boarding food sucks it what to freaking hot in the plan seat where Uncomfy no freaking movie on our way back I'm not sure if I'll fly again with AA to many complains from people"
Khuyết điểm: "They forced me to check my bag in to baggage claim instead of at the gate. The airport staff were extremely rude and disrespectful."
Khuyết điểm: "Everything was perfect"
Khuyết điểm: "I could not change the flight with less payment so I missed the flight and booked another one."
Ưu: "Music/radio was nice at my seat; got into Sacramento early"
Khuyết điểm: "No gate # on boarding pass, almost missed flight; kind of had to slouch to look out the window; rough/fast landing"