Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
Very kind, helpful and polite.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Ưu: "Amazing crew"
Khuyết điểm: "Perfect"
Khuyết điểm: "Seat cushion could use more cushioning. Larger portions of drinks served"
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Khuyết điểm: "Boarding in New York could have been better organized"
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "crew was professional, attentive and polite"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ưu: "Service and Entertainment were great. Lots of legroom is great."
Khuyết điểm: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "Excelent good service.Staff are friendly."
Khuyết điểm: "Almost i like everything"
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "Awefull I did get to use my ticket"
Khuyết điểm: "Japan could have helped me change my name in my reservation to match my passport"
Ưu: "Service and airplane are the best!"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Khuyết điểm: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Ưu: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "Crew very helpful and courteous"
Khuyết điểm: "None"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The flight went well and the 3 meals were interesting. The staff was professional."
Khuyết điểm: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ưu: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Khuyết điểm: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ưu: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Khuyết điểm: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Ưu: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Khuyết điểm: "11 hr flight"
Ưu: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Ưu: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Ưu: "Premium economy is marginally better than economy in terms of seat."
Khuyết điểm: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Ưu: "Comfortable flight, friendly staff."
Ưu: "Love ANA. Always a pleasure."
Ưu: "Clean plane and comfortable seats."
Khuyết điểm: "Complementary snack to go with free beverage."
Ưu: "ANA was awesome as usual."
Khuyết điểm: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "Great experience all together"
Ưu: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Khuyết điểm: "The food was not to my liking,"
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Khuyết điểm: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Ưu: "Food is the best of any airline service"
Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Ưu: "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
Ưu: "The staff is friendly with attention to detail"
Ưu: "Slept much of the time"
Khuyết điểm: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
Ưu: "Staff and crew were great. Very accommodating."
Khuyết điểm: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Ưu: "Food and entertainment has to be better."
Khuyết điểm: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "The food, choices of entertainment, and the crew"
Khuyết điểm: "Nothing"
Ưu: "Good service, food"
Khuyết điểm: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Khuyết điểm: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Ưu: "It was fast and the crew got right to it as far as take off and getting home."
Ưu: "Customer service was pretty solid."
Ưu: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Ưu: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Khuyết điểm: "nothing!!"
Ưu: "Big TV screen. Food."
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Khuyết điểm: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Ưu: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Khuyết điểm: "The long security lines in Tokyo for transfer."
Ưu: "Very nice flight attendants"
Khuyết điểm: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Flight was good"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Ưu: "Great service and great food"
Khuyết điểm: "No complaints from me"
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Khuyết điểm: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."
Ưu: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Ưu: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Khuyết điểm: "Not much all good"
Khuyết điểm: "Limited movie and news programs"
Ưu: "Good service."
Khuyết điểm: "Flight was congested."
Khuyết điểm: "The seats were uncomfortable to sleep in."
Delays in boarding and takoff
Separate lanes for different groups in gate b2 would have been nice. Instead it was a bad mad rush to the front of the queue.
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
We should get snacks like peanuts or pretzels
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "The staff was amazing"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "Brand new aircraft, excellent service and food"
Khuyết điểm: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Khuyết điểm: "Too much stop over"
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Khuyết điểm: "The desserts. The bun."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "Crew, plane, punctuality"
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "everything, excellent job"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "It was a standard flight"
Khuyết điểm: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Khuyết điểm: "The movies choices in the in-flight entertainment were wanting."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "Service, food and staff were great."
Khuyết điểm: "Aircraft was dated and in desperate need of a refurb"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Better food than the flight departing from Washington. Obviously a different catering company! Need to fire the one in DC! Crew on this flight was friendlier and better service tok
They literally discriminate the families flying with children. We had five tickets and they did let us carry only two cabin bags though the bags weighed only less than 10 lbs. very rude. They asked us to put all laptops together in one bag and check in rest of them at the gate in dallas. They asked us to check in one more bag at the gate in doha for our connection because the cabin bag with laptops is heavy. We were family of 5, traveled with one cabin bag to our final destination. I have been using qatar since 2014. Won’t fly with them again.
It’s good, thanks for all team members
Right now everything good
Ưu: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Ưu: "As always the crew was so nice...really catered to our needs on the long flight."
Khuyết điểm: "Delay delay delay and i have to stay in hotel"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "amazing except for the entertainment system"
Khuyết điểm: "Better entertainment system , 6 hours flight is tough without it"
Ưu: "Great crew and front desk"
Ưu: "Attentive crew. Good selection of meals excellent wines"
Ưu: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Ưu: "Good service"
Khuyết điểm: "Food"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Caring service, good pod seats on A350 and airy cabin."
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Khuyết điểm: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "comfortable seats good service"
Khuyết điểm: "nothing"
Ưu: "The wider space between all seats and the selection of the food"
Khuyết điểm: "Nothing at all"
Ưu: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Khuyết điểm: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Ưu: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Khuyết điểm: "Plane wasnt clean enough specially toilet."
Ưu: "service, food and cleanness"
Ưu: "Boarding was quick and I liked that they didn’t make many announcements which can often keep passengers awake when they’re trying to sleep. Lights were kept off for the duration of the 14 hour flight which was good."
Khuyết điểm: "I felt that the service was slow and the food was poor. Water was not offered during the flight as is the norm with other airlines. Toilets should be cleaned more regularly. Advertising at the beginning of the inflight entertainment became very repetitive when watching short tv shows."
Khuyết điểm: "this time food was not that good which when traveled before."
Khuyết điểm: "Extremely small leg pitch"
Khuyết điểm: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Ưu: "I have long stay in the DOha airport, 22 hours, and during this there is no accomodation is provided by Qatar airway"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Ưu: "Crew professionalism"
Khuyết điểm: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Khuyết điểm: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Ưu: "Flawless boarding, service, food and arrived 30 minutes early."
Khuyết điểm: "Nothing"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Khuyết điểm: "Food - very mediocre and felt like each meal was similar"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Enjoyed the personal attention and charming personality of the flight crew!"
Khuyết điểm: "Can't think of any!"
Ưu: "Vegetarian food options"
They canceled the flight last minute.
It was a very quick flight from one island to anther and back. Everything was good!
Food options can be better. Not everyone eats beef/ pork
Overall it was fantastic. Would have been even better of the crew had come down the aisle again to offer water. And to give a warning announcement when they were closing the drinks upon arrival.
Our flight was just a short inter-island flight. We departed early, and arrived at our destination much earlier than expected. The flight attendants we're friendly and efficient. The plane was old, and the seats were OK for a short flight.
Khuyết điểm: "If we took the flight. It never happened"
Ưu: "Crew was helpful and super friendly."
Khuyết điểm: "Breakfast sandwich needs to be better, not everyone likes pepper cheese."
Ưu: "I liked how welcoming the environment was. I also liked the wide variety of entertainment."
Khuyết điểm: "I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement."
Ưu: "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."
Ưu: "seating and personal TV screens was good"
Khuyết điểm: "limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together"
Khuyết điểm: "N/A"
Ưu: "Great service."
Khuyết điểm: "Nothing"
Ưu: "The boarding process was very smooth and quick."
Khuyết điểm: "The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers."
Ưu: "Crew was super friendly."
Ưu: "That food was provided"
Khuyết điểm: "Seat cushions could have been a little softer."
Khuyết điểm: "Poor seat. 5 hour flight"
Khuyết điểm: "They served me a vomit sandwich!! It was a chicken pesto sandwich that I thought was chicken salad but there was pieces of chicken in it. I think... Was gross. And I was hungry!"
Ưu: "Service was great"
Khuyết điểm: "Turbulance"
Ưu: "Easy boarding at Sacramento, easy."
Khuyết điểm: "Location of the baggage claim at Honolulu airport, other side of the airport."
Khuyết điểm: "There were food crumbs on my seat that I had to pick up with my bear hands. Luckily, I brought sanitizer wipes to wipe my hands. I was traveling with my 89 year old Dad and allowed us to board first."
Ưu: "The check in, boarding and flight crews were very kind and accommodating."
Khuyết điểm: "No real entertainment without paying for it."
Ưu: "Have always enjoyed Hawaiian Air in the past, but not so much this time.i"
Khuyết điểm: "I had requested an asile seat, and was assured that I had one. When I boarded I found out I was in the middle of the middle section. It was very uncomfortable and I did not want to disturb my seat mates to use the restroom. Needless to say it was a very, long uncomfortable flight! Babies in front of us, babies behind us, and a large teenage group that kept the bathrooms occupied, and were very noisy.! The food was not nearly as good as it has been in the past!"
Ưu: "Excellent customer service"
Khuyết điểm: "Lines were too long. Processing of passengers need a massive overhaul."
Khuyết điểm: "Lost checked luggage; loud, drunk passengers yelling to each other (no crew intervention); constant bumping and jostling (made worse by rocking seats); beverage spilled on my head and down my back"
Ưu: "Flight staff was pleasant. Ticket agent at the gate got my mom and I a seat together closer up."
Khuyết điểm: "Flight was delayed by 3 hours leaving Sacramento, I booked seats together for myself and my mom but when I checked in they had us across the plane from each other. In order to get seats together we had to move from row 17 to row 43. The plane was freezing."
Ưu: "SMF is easy to get in but rental shuttles are slow to arrive early in the morning. HA crew was very good, left gate on time."
Khuyết điểm: "Online check-in was a disaster, HA’s web site is not easy to navigate. Some how KAYAK messed up the data transfer and our first and middle names were joined together. HA”s web site will not allow the user to charge personal information within 24 hours of travel. Check-in for overseas travel requires passport information, if it does not match your HA profile then you cannot pre-check-in. Calling HA support was no help. Even airport agents could not fix the issue they could at least over ride the information."
Ưu: "Quick problem solving and excellent service when my assigned seats were not the same on the boarding pass. The awesome safety video from around the islands. The crew was very efficient and kind. The breakfast mea was just right. Milk with good coffee! Especially liked that HA offers plenty of water! Mahalo nui loa!"
Ưu: "Nice crew"
Khuyết điểm: "It's a 10-11 hours flight but I have to purchase the movies to watch. When I was checking in, I paid extra to upgrade my seat but when boarding, I was told I lost my seat! I was assigned to sit at the last row which was very uncomfortable. Food was not great either."
Ưu: "The Crew was very accomidating and friendly."
Khuyết điểm: "5.5 hour flight with no entertainment provided. $16 to $18 if you rented an Ipad for 4 hours. There was no option for lunch which was a slimy, tasteless chicken sandwich. No special diet options. 1 bag of chips with the sandwich and late in the flight a 1/2 oz.( yes .5 oz.) bag of snack mix. A 4 oz. glass of water, juice or soft drinks were offered about every hour."
Ưu: "All of the flight staff had wonderful customer service!"
Ưu: "Quick inter island hop, no problems."
Khuyết điểm: "I wasn’t able to make seat reservations so my wife and I couldn’t sit together. Short flight so no food or entertainment options."
Khuyết điểm: "Overcrowded and too noisy"
Ưu: "new plane, seats were comfortable crew was competent"
Khuyết điểm: "food was an insult. white rice, boiled broccoli and carrots plus something that vaguely resembled chicken pieces in a goopy sauce. no other meal choices, e.g., vegetarian meals, available which is unacceptable. too many unnecessary announcements during a red-eye flight when people are trying to sleep lost bag from Honolulu to NY. Received it two days after my arrival into JFK."
Ưu: "love the fact that they offer meal service!"
Khuyết điểm: "you have to pay for movies"
Ưu: "On time, wonderful crew, enough leg room in coach"
Ưu: "Flight attendants were very good to all of us."
Ưu: "Crew were very pleasant and helpful."
Khuyết điểm: "Checking in at the Kona airport is chaotic. People with baggage moving through other people in lines for check - in. Gate agents were most unpleasant, for example, - started yelling at one woman that she couldn't go through the front of the line, even though she was simply trying to follow her blind mother! Could have handled that a whole lot better."
Ưu: "We were reseated together as requested."
Khuyết điểm: "Bad estimates on how long the mechanical issue would take. We were told 15 minutes then 30 minutes to fix. Total time delayed: 2.5 hrs... Absolutely no freebies offered during the flight (food or extra miles, nada)."
Ưu: "Friendly helpful staff; smooth flight, served a meal!!! Great movie selections"
Khuyết điểm: "Tight seats."
Ưu: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Khuyết điểm: "Seats too cramped together."
Ưu: "Clean plane, good service"
Khuyết điểm: "Only the coffee - too weak."
Ưu: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Khuyết điểm: "There was not much of an option to adjust a cold draft near my seat."
Ưu: "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
Khuyết điểm: "The flight was delayed for 4 hrs!!"
Ưu: "No food and uncomfortable flight"
Khuyết điểm: "The flight with Jet blue to Los Angelos was so uncomfortable"
Khuyết điểm: "Seats are uncomfortable"
Ưu: "Smooth flight"
Khuyết điểm: "It was freezing on the plane and seats were changed."
Ưu: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Khuyết điểm: "Airports!"