Stewardess was kind & attentive to passenger needs. Very accomodating staff. very good food, not to heavy meal. Good food plan menu. Will fly again & again with them .
flight never left origins of travel
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Ưu: "I like the spirit of Christmas in some of the staff."
Khuyết điểm: "Board people by section instead of a madsive line."
Ưu: "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
Khuyết điểm: "Not one thing."
Ưu: "Amazing crew"
Khuyết điểm: "Perfect"
Khuyết điểm: "Seat cushion could use more cushioning. Larger portions of drinks served"
Ưu: "Good crews."
Khuyết điểm: "Space seats."
Khuyết điểm: "Boarding in New York could have been better organized"
Ưu: "Soo Much Food! Crew was very polite and helpful."
Khuyết điểm: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Ưu: "crew was professional, attentive and polite"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Ưu: "Service and Entertainment were great. Lots of legroom is great."
Khuyết điểm: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Ưu: "Same as above."
Khuyết điểm: "Flight was long. Didn’t get my seat preference"
Ưu: "Excelent good service.Staff are friendly."
Khuyết điểm: "Almost i like everything"
Ưu: "The flight crew were very attentive, polite, and full of genuine smiles."
Ưu: "Awefull I did get to use my ticket"
Khuyết điểm: "Japan could have helped me change my name in my reservation to match my passport"
Ưu: "Service and airplane are the best!"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Khuyết điểm: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Ưu: "Check in process and counter Agents were very helpful Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice airplane with new technology"
Khuyết điểm: "Nothing"
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "best comfy seat! best food best service! I will use japan airline again!"
Khuyết điểm: "nothing"
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "Crew very helpful and courteous"
Khuyết điểm: "None"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The flight went well and the 3 meals were interesting. The staff was professional."
Khuyết điểm: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Ưu: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Khuyết điểm: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Ưu: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Khuyết điểm: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Ưu: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Ưu: "Flight was on time. Staff was very friendly and courteous."
Khuyết điểm: "The seats were horrific. We flew economy because anything of an upgrade is ridiculously expensive. The seats were so tiny with NO leg room at all. I couldn't even fit my purse under the seat in front of me. I have had more space on Southwest flights. My husband, who is 6'1" could barely get his knees in front of him. This is insane for a 10 hr flight...worse on the way to Japan for a 13 hr flight. Also, not a whole lot of drink service. i was dying for water but it is very difficult to get out of the middle seat to find it. Would NOT book again on this airline."
Ưu: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Khuyết điểm: "nothing really"
Ưu: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Khuyết điểm: "11 hr flight"
Ưu: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Ưu: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Ưu: "Premium economy is marginally better than economy in terms of seat."
Khuyết điểm: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Ưu: "Comfortable flight, friendly staff."
I will choose ANA again. Excellent Service
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Khuyết điểm: "Selecting seats online"
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Almost everything"
Khuyết điểm: "Slightly delayed"
Khuyết điểm: "Great"
Ưu: "There was a lot of leg room and updated features. Also the candy they gave out was good."
Khuyết điểm: "The food was not to my liking,"
Ưu: "The crew was amazing. They were all very nice to us."
Ưu: "The food and the crew were great."
Khuyết điểm: "I am yet to find an airline that has any semblance of comfort in economy class for someone 6’ 2”, and that isn’t even tall! It would seem that the seats should be tall enough not to have the headrest push on my shoulders.....such as making it adjustable enough to be used as a headrest."
Ưu: "Crew was good. The food was good quality."
Khuyết điểm: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Ưu: "One of the best service! Thank you!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Ưu: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Ưu: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Khuyết điểm: "Nothing bad"
Ưu: "The food and the very friendly and courteous flight attendants."
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Ưu: "Great service by the crew! Excellent food and flight was on time,"
Khuyết điểm: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Ưu: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "Comfortable seats, very friendly staff."
Khuyết điểm: "Food was ok and limited entertainment"
Ưu: "free movies"
Khuyết điểm: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
Khuyết điểm: "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
Ưu: "Customer service and food!"
Ưu: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Khuyết điểm: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Good good, good service, and good equipment."
Khuyết điểm: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Ưu: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "Great service, accommodating staff. Seats were comfortable."
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Khuyết điểm: "Limited movie and news programs"
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Ưu: "Everyone was super polite"
Ưu: "Snacks, Timings, beverages, entertainment."
Khuyết điểm: "Space, main course food"
Ưu: "Food is delicious and Crew are friendly."
Khuyết điểm: "Transit hours at Narita were too long. Connecting flight was on the next day and need Visa to go out of the airport as the connecting area is not open 24 hours."
Ưu: "all of them are nice and welcomed."
Khuyết điểm: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Khuyết điểm: "It was a rough landing."
Ưu: "Food was good."
Khuyết điểm: "I was given the impression that i was flying on ANA planes when I booked the ticket. After I paid, I noticed that the planes with ANA flight numbers were actually United airline planes. The 11-12 hours traveling from Chicago was on an OLD plane that had TV screens way up high. Most unpleasant flight."
Khuyết điểm: "Food. Duck breast was tough and almost inedible."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "On time, early."
Khuyết điểm: "Comfort. Too tight Food. Mediocre in economy"
Ưu: "food and seat are good."
Ưu: "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
Khuyết điểm: "No complaints at all, it was a great flight experience."
Ưu: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Khuyết điểm: "My entertainment screen was not working nor could the crew get it to work."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Khuyết điểm: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Ưu: "Good service, onboard entertainment"
Khuyết điểm: "Twice now I didn't get the seat I reserved at the time of ticketing."
Ưu: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Khuyết điểm: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
Khuyết điểm: "Bad food"
Ưu: "The movies and food"
Khuyết điểm: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Ưu: "Even for a short flight there was a nice meal! Fantastic!"
Ưu: "Services on the plane, flight schedule punctuality."
Khuyết điểm: "No dislike on this trip from LAX to Taipei."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Boarding was organized by zones. Pretty smooth and quick."
Khuyết điểm: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."
Ưu: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Khuyết điểm: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Clean plane. Nice staff. I appreciated the extra leg room."
Khuyết điểm: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"
Ưu: "Foods and services were excellent"
Ưu: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Khuyết điểm: "The food is a little too authentic for my taste but the presentation is excellent."
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Not much"
Khuyết điểm: "Less leg room than other airlines, food is not as good as other airlines. If only the seats could be more comfortable."
Ưu: "People are nice..."
Khuyết điểm: "Foods are not good"
Ưu: "My seat was spacious while my wife's seat was up in the front and cramped."
Khuyết điểm: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Ưu: "Very nice flight crew"
Khuyết điểm: "Food didn't agree with me"
Khuyết điểm: "They damaged my luggage"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "EVERYTHING WAS SMOOTH AND QUICK"
Khuyết điểm: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Ưu: "No screaming kids"
Khuyết điểm: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Ưu: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Ưu: "Lot of food, good entertainment selections, friendly"
Khuyết điểm: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"
Khuyết điểm: "The food can be improved. It was my least favorite about flying with China Airlines."
Ưu: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Ưu: "good entertainment options."
Khuyết điểm: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "Price was good. The plane was quiet and clean."
Khuyết điểm: "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."
Ưu: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Khuyết điểm: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Ưu: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Khuyết điểm: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
Khuyết điểm: "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
Ưu: "Smooth as butter. Slept the whole way."
Khuyết điểm: "Nothing could have improved it."
Ưu: "Everything was easy"
Ưu: "It was fine the next leg of the trip was cancelled"
Ưu: "Crew was amazing, seating too crowded"
Khuyết điểm: "Consider removing seats to add more space per seat"
Ưu: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Khuyết điểm: "Everything."
Ưu: "flight was on time!"
Ưu: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Khuyết điểm: "Better seat options."
Ưu: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Ưu: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Ưu: "Got here early"
Khuyết điểm: "Nothing"
Khuyết điểm: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Ưu: "Made it safely."
Khuyết điểm: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Ưu: "Delayed on the runway but overall good and smooth"
Khuyết điểm: "Flight service was ok"
Ưu: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Khuyết điểm: "I need to be able to charge my phone on the airplane!"
Khuyết điểm: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Ưu: "Everything else was great - including rest of crew"
Khuyết điểm: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Ưu: "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
Khuyết điểm: "Nothing"
Khuyết điểm: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Ưu: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Ưu: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Ưu: "Everything went smoothly"
Khuyết điểm: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Ưu: "Quick and smooth flight."
Ưu: "Roomy first class and very nice staff!"
Khuyết điểm: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Khuyết điểm: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Khuyết điểm: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Ưu: "Flight attendants were awesome, aircraft was clean and seats were great."
Ưu: "The free movies and plug in phone charger ..."
Khuyết điểm: "No problems or worries from me"
Ưu: "The crew, the fabulous plane with USB ports and free movies"
Khuyết điểm: "It would have been nice to have ear phones for the movies."
Khuyết điểm: "2 days late"
Khuyết điểm: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Ưu: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Khuyết điểm: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Khuyết điểm: "They were out of snacks. A little thing but got under my skin as unprofessional."
Khuyết điểm: "Flight is really late causing missed connection"
Ưu: "Non-stop and comfort"
Khuyết điểm: "No snacks at all :("
Ưu: "The tv in the seat back"
Khuyết điểm: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Khuyết điểm: "4 hr. Layover"
Khuyết điểm: "A few crew members was rude"
Khuyết điểm: "Flight delayed for 4 hours"
Khuyết điểm: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Ưu: "Complimentary upgrade to first class"
Ưu: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Khuyết điểm: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
Khuyết điểm: "Rude flight attendance werent prompt"
Ưu: "Flight attendants were very kind"
Khuyết điểm: "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."