Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Excellent service. Clean aircraft. Took off and landed on time. Did not feel it was an 18 hour flight. Will definitely fly Singapore Airlines again.
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Please update your meals plan for hindu nv. Also, I wish I had a foot rest for my feet. Great seat spacing/leg room. The choice of Indian movies was not that great!
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
We should get snacks like peanuts or pretzels
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ưu: "The staff was amazing"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Cabin crew were great"
Khuyết điểm: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Ưu: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Khuyết điểm: "The A380 was probably SQ's oldest one, which that was a newer plane."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Ưu: "Crew was very friendly and responsive to my needs. They met it with a smile."
Ưu: "Movies selection was great."
Khuyết điểm: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Ưu: "I reallyiked th service from the crew"
Khuyết điểm: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Ưu: "Comfortable flight, punctual, helpful crew."
Khuyết điểm: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ưu: "Brand new aircraft, excellent service and food"
Khuyết điểm: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."
Khuyết điểm: "Too much stop over"
Ưu: "crew very helpful with seating service on board also good"
Khuyết điểm: "head phones for entertainment very uncomfortable Food not to my taste"
Khuyết điểm: "The desserts. The bun."
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "The main course"
Khuyết điểm: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Khuyết điểm: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Khuyết điểm: "There was not much leg room in the seatings"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "Overall experience"
Khuyết điểm: "Could have had a better selection of movies"
Ưu: "Crew was friendly and whole on ground process was efficient."
Khuyết điểm: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Ưu: "Due to my ACLS training yesterday, I was not so well since morning and I took medicine in the morning and I forgot to stand by one more course of medicine . So I asked the staff for paracetamol when I reach to cabin. She response me very first with medicine and a cup of water . Thank you so much crews members of silk air flight MI518 from Singapore to Yangon ."
Ưu: "Crew, plane, punctuality"
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "everything, excellent job"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Great food, friendly staff, on time... what else do you need?"
Ưu: "It was a standard flight"
Khuyết điểm: "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Khuyết điểm: "The movies choices in the in-flight entertainment were wanting."
Ưu: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Khuyết điểm: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Ưu: "Service, food and staff were great."
Khuyết điểm: "Aircraft was dated and in desperate need of a refurb"
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
They canceled the flight last minute.
It was a very quick flight from one island to anther and back. Everything was good!
Food options can be better. Not everyone eats beef/ pork
Overall it was fantastic. Would have been even better of the crew had come down the aisle again to offer water. And to give a warning announcement when they were closing the drinks upon arrival.
Our flight was just a short inter-island flight. We departed early, and arrived at our destination much earlier than expected. The flight attendants we're friendly and efficient. The plane was old, and the seats were OK for a short flight.
Khuyết điểm: "If we took the flight. It never happened"
Ưu: "Crew was helpful and super friendly."
Khuyết điểm: "Breakfast sandwich needs to be better, not everyone likes pepper cheese."
Ưu: "I liked how welcoming the environment was. I also liked the wide variety of entertainment."
Khuyết điểm: "I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement."
Ưu: "Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed."
Ưu: "seating and personal TV screens was good"
Khuyết điểm: "limitation of family seating for traveling with kids under 2 is not helpful. I would argue that kids >2 can take more time and effort... I was a single mom traveling with a 3 and 6 year old and there were no accommodations made such as earlier boarding or helping us sit together"
Khuyết điểm: "N/A"
Ưu: "Great service."
Khuyết điểm: "Nothing"
Ưu: "The boarding process was very smooth and quick."
Khuyết điểm: "The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers."
Ưu: "Crew was super friendly."
Ưu: "That food was provided"
Khuyết điểm: "Seat cushions could have been a little softer."
Khuyết điểm: "Poor seat. 5 hour flight"
Khuyết điểm: "They served me a vomit sandwich!! It was a chicken pesto sandwich that I thought was chicken salad but there was pieces of chicken in it. I think... Was gross. And I was hungry!"
Ưu: "Service was great"
Khuyết điểm: "Turbulance"
Ưu: "Easy boarding at Sacramento, easy."
Khuyết điểm: "Location of the baggage claim at Honolulu airport, other side of the airport."
Khuyết điểm: "There were food crumbs on my seat that I had to pick up with my bear hands. Luckily, I brought sanitizer wipes to wipe my hands. I was traveling with my 89 year old Dad and allowed us to board first."
Ưu: "The check in, boarding and flight crews were very kind and accommodating."
Khuyết điểm: "No real entertainment without paying for it."
Ưu: "Have always enjoyed Hawaiian Air in the past, but not so much this time.i"
Khuyết điểm: "I had requested an asile seat, and was assured that I had one. When I boarded I found out I was in the middle of the middle section. It was very uncomfortable and I did not want to disturb my seat mates to use the restroom. Needless to say it was a very, long uncomfortable flight! Babies in front of us, babies behind us, and a large teenage group that kept the bathrooms occupied, and were very noisy.! The food was not nearly as good as it has been in the past!"
Ưu: "Excellent customer service"
Khuyết điểm: "Lines were too long. Processing of passengers need a massive overhaul."
Khuyết điểm: "Lost checked luggage; loud, drunk passengers yelling to each other (no crew intervention); constant bumping and jostling (made worse by rocking seats); beverage spilled on my head and down my back"
Ưu: "Flight staff was pleasant. Ticket agent at the gate got my mom and I a seat together closer up."
Khuyết điểm: "Flight was delayed by 3 hours leaving Sacramento, I booked seats together for myself and my mom but when I checked in they had us across the plane from each other. In order to get seats together we had to move from row 17 to row 43. The plane was freezing."
Ưu: "SMF is easy to get in but rental shuttles are slow to arrive early in the morning. HA crew was very good, left gate on time."
Khuyết điểm: "Online check-in was a disaster, HA’s web site is not easy to navigate. Some how KAYAK messed up the data transfer and our first and middle names were joined together. HA”s web site will not allow the user to charge personal information within 24 hours of travel. Check-in for overseas travel requires passport information, if it does not match your HA profile then you cannot pre-check-in. Calling HA support was no help. Even airport agents could not fix the issue they could at least over ride the information."
Ưu: "Quick problem solving and excellent service when my assigned seats were not the same on the boarding pass. The awesome safety video from around the islands. The crew was very efficient and kind. The breakfast mea was just right. Milk with good coffee! Especially liked that HA offers plenty of water! Mahalo nui loa!"
Ưu: "Nice crew"
Khuyết điểm: "It's a 10-11 hours flight but I have to purchase the movies to watch. When I was checking in, I paid extra to upgrade my seat but when boarding, I was told I lost my seat! I was assigned to sit at the last row which was very uncomfortable. Food was not great either."
Ưu: "The Crew was very accomidating and friendly."
Khuyết điểm: "5.5 hour flight with no entertainment provided. $16 to $18 if you rented an Ipad for 4 hours. There was no option for lunch which was a slimy, tasteless chicken sandwich. No special diet options. 1 bag of chips with the sandwich and late in the flight a 1/2 oz.( yes .5 oz.) bag of snack mix. A 4 oz. glass of water, juice or soft drinks were offered about every hour."
Ưu: "All of the flight staff had wonderful customer service!"
Ưu: "Quick inter island hop, no problems."
Khuyết điểm: "I wasn’t able to make seat reservations so my wife and I couldn’t sit together. Short flight so no food or entertainment options."
Khuyết điểm: "Overcrowded and too noisy"
Ưu: "new plane, seats were comfortable crew was competent"
Khuyết điểm: "food was an insult. white rice, boiled broccoli and carrots plus something that vaguely resembled chicken pieces in a goopy sauce. no other meal choices, e.g., vegetarian meals, available which is unacceptable. too many unnecessary announcements during a red-eye flight when people are trying to sleep lost bag from Honolulu to NY. Received it two days after my arrival into JFK."
Ưu: "love the fact that they offer meal service!"
Khuyết điểm: "you have to pay for movies"
Ưu: "On time, wonderful crew, enough leg room in coach"
Ưu: "Flight attendants were very good to all of us."
Ưu: "Crew were very pleasant and helpful."
Khuyết điểm: "Checking in at the Kona airport is chaotic. People with baggage moving through other people in lines for check - in. Gate agents were most unpleasant, for example, - started yelling at one woman that she couldn't go through the front of the line, even though she was simply trying to follow her blind mother! Could have handled that a whole lot better."
Ưu: "We were reseated together as requested."
Khuyết điểm: "Bad estimates on how long the mechanical issue would take. We were told 15 minutes then 30 minutes to fix. Total time delayed: 2.5 hrs... Absolutely no freebies offered during the flight (food or extra miles, nada)."
Ưu: "Friendly helpful staff; smooth flight, served a meal!!! Great movie selections"
Khuyết điểm: "Tight seats."
Ưu: "The crew was very pleasant and very helpful getting us to our connecting flight to Kona since we arrived late, due to equipment problems leaving Sacramento. A free meal was a welcome surprise."
Khuyết điểm: "Seats too cramped together."
Ưu: "Clean plane, good service"
Khuyết điểm: "Only the coffee - too weak."
Ưu: "Gate agents were very nice, I had very little time because of TSA being very slow. They helped me get to my flight with a few minutes to spare."
Khuyết điểm: "There was not much of an option to adjust a cold draft near my seat."
Ưu: "Flight crew were very nice and accomodating! From moment i arrived at Sac international airport everyone was very friendly and helpful id definately go hawaiian again"
Khuyết điểm: "The flight was delayed for 4 hrs!!"
Ưu: "No food and uncomfortable flight"
Khuyết điểm: "The flight with Jet blue to Los Angelos was so uncomfortable"
Khuyết điểm: "Seats are uncomfortable"
Ưu: "Smooth flight"
Khuyết điểm: "It was freezing on the plane and seats were changed."
Ưu: "I only gave you 1 star for entertainment because it was only a half hour flight and there was none provided. However, my flight from San Diego was fantastic. It was the best I have experienced on any airline, and I've flown many! Thank you to all for your great service!"
Khuyết điểm: "Airports!"
Khuyết điểm: "Food. Duck breast was tough and almost inedible."
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Ưu: "On time, early."
Khuyết điểm: "Comfort. Too tight Food. Mediocre in economy"
Ưu: "food and seat are good."
Ưu: "It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!"
Khuyết điểm: "No complaints at all, it was a great flight experience."
Ưu: "Great Food, good customer service, quick boarding/deplaning, and the return trip from MNL to TPE was almost top notch."
Khuyết điểm: "My entertainment screen was not working nor could the crew get it to work."
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Khuyết điểm: "I am an average-size person but even for me I found the seats were small and uncomfortable."
Ưu: "Good service, onboard entertainment"
Khuyết điểm: "Twice now I didn't get the seat I reserved at the time of ticketing."
Ưu: "The crew was very attentive and helpful (ie, helped me with vegetarian options). Everyone was pleasant and friendly."
Khuyết điểm: "More comfortable seats, needed a back rest or thicker pillows. Will opt for premium seats in the future."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Ưu: "Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options"
Khuyết điểm: "Bad food"
Ưu: "The movies and food"
Khuyết điểm: "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
Ưu: "Even for a short flight there was a nice meal! Fantastic!"
Ưu: "Services on the plane, flight schedule punctuality."
Khuyết điểm: "No dislike on this trip from LAX to Taipei."
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Ưu: "Boarding was organized by zones. Pretty smooth and quick."
Khuyết điểm: "Having to checkin a carry on that was supposedly bulky when a) many people had backpacks at the same time as a hard case carry-on and b) this was the same carryon my son had on the outbound. Supposedly, FAA is more strict going into the US. The supervisors in the Manila-Taipei (10:45AM Jan 3, CI702) were very petty and inconsistent. The laptop backpack and carryon bag were already weighed and they demanded to re-weigh them."
Ưu: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Khuyết điểm: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Clean plane. Nice staff. I appreciated the extra leg room."
Khuyết điểm: "I order an Indian vegetarian meal. No salt, no taste. So I didn't eat much on the plane"
Ưu: "Foods and services were excellent"
Ưu: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Khuyết điểm: "The food is a little too authentic for my taste but the presentation is excellent."
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Not much"
Khuyết điểm: "Less leg room than other airlines, food is not as good as other airlines. If only the seats could be more comfortable."
Ưu: "People are nice..."
Khuyết điểm: "Foods are not good"
Ưu: "My seat was spacious while my wife's seat was up in the front and cramped."
Khuyết điểm: "I don't understand what was going through the China Airlines check in agents mind when he never asked us where we wanted to sit and decided on his own to seat us 10 rows apart from each other? Very very disappointed."
Ưu: "Very nice flight crew"
Khuyết điểm: "Food didn't agree with me"
Khuyết điểm: "They damaged my luggage"
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "EVERYTHING WAS SMOOTH AND QUICK"
Khuyết điểm: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Ưu: "No screaming kids"
Khuyết điểm: "Seats not comfortable, not enough bathrooms (one dedicated for staff)."
Ưu: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Ưu: "Lot of food, good entertainment selections, friendly"
Khuyết điểm: "Did not appreciate the Delayson the flights, and this is annoying that you are making me type a certain amount of characters for a review"
Khuyết điểm: "The food can be improved. It was my least favorite about flying with China Airlines."
Ưu: "The flight was fast. Seating super tight. Food was mediocre. But because flight was fast, didn't have to suffer tight economy seating for more than 11 hours."
Ưu: "good entertainment options."
Khuyết điểm: "food was not very good. The hot towels were cold. There was no one from China Airlines to help the 50 minute delayed passengers from the BKK to Teipei flight get through security and transfer to Teipei to SFO flight. It was very hectic with large crowds at security gates."
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "Price was good. The plane was quiet and clean."
Khuyết điểm: "Food was not very good compared to competitors. I fly a lot and I'm positive these were the smallest seats I've ever had. Understand it's economy, but for a 12 hr. flight it's difficult. Also, check-in line took almost 2 hrs, giving most of us 30 min to go through security and find the boarding gate."
Ưu: "Staff were very nice and moved me up to an empty seat with more leg room after noticing I barely fit in the seat assigned to me. Food was better than expected."
Khuyết điểm: "Normal economy seats aren't made for people over 5'5". You'll also probably have a hard time if the only language the know is English because while the crew try very hard, a lot of what they say in English is close to unintelligible."
Ưu: "Loved China Airlines. The crew was super nice and helpful. They always had a smile and cup of tea or coffee ready every time they came around. The free movie selection was great and will definately fly with them again."
Khuyết điểm: "Crew was not friendly, very little patience. Overall just the way they served us as passages. Had better crew service in other flights"
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
Khuyết điểm: "The lines were too long for a 75 year old. I have recheck but did not get it with American. Security was madness, no one keeping social distance in spite of all your lovely signs. The staff giving directions on the moving table was unintelligible to me and so i left my iPad in my bag and had to spend 20 minutes tearing my bag apart . The gate was the only one not listened on the departure board and so i went the wrong way into the wrong Gs. There was no one around to check with, no one to ask and when i realized i went the wrong way i had to run back . At 75. I was the last one on board. No one helped me. The only friendly and helpful staff i met was Peter on the Chicago to LaCrosse flight. Very disappointed."
Ưu: "Smooth as butter. Slept the whole way."
Khuyết điểm: "Nothing could have improved it."
Ưu: "Everything was easy"
Ưu: "It was fine the next leg of the trip was cancelled"
Ưu: "Crew was amazing, seating too crowded"
Khuyết điểm: "Consider removing seats to add more space per seat"
Ưu: "That I was FINALLY able to get to my destination after a THREE AND HALF HOUR DELAY. Mechanical malfunctions, Get crew unable to find the pilots once the mechanical malfunction was corrected, sitting on the plane for an hour waiting for some "guy" to be located who went missing who was responsible for our weight to certified for flight. I didn't like anything."
Khuyết điểm: "Everything."
Ưu: "flight was on time!"
Ưu: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Khuyết điểm: "Better seat options."
Ưu: "Staff was helpful throughout the flight. I like being kept updated on arrival time etc."
Ưu: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Ưu: "Got here early"
Khuyết điểm: "Nothing"
Khuyết điểm: "Poor flight. Staff kept the plane ridiculously warm the entire flight."
Ưu: "Made it safely."
Khuyết điểm: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Ưu: "Delayed on the runway but overall good and smooth"
Khuyết điểm: "Flight service was ok"
Ưu: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Khuyết điểm: "I need to be able to charge my phone on the airplane!"
Khuyết điểm: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Ưu: "Everything else was great - including rest of crew"
Khuyết điểm: "plane departure was delayed after boarding because the pilot hadn't arrived from local residence or hotel to SFO in time - as a result we sat on tarmac for half hour or more before departure AND because we arrived late we sat on tarmac for awhile waiting for an arrival gate to open at DCA"
Ưu: "The aircraft was newer and the flight smooth. The pilot kept us updated on potential turbulence, which was comforting No one knew if Charlotte was going to get a gust from IRMA. The flight attendants were also friendly which isn't the case on some airlines."
Khuyết điểm: "Nothing"
Khuyết điểm: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"
Ưu: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Ưu: "It has been a good experience! Kayak kept updating me about gates and terminals for my connecting flights..."
Ưu: "Everything went smoothly"
Khuyết điểm: "Having a fat person take up half your seat shouldn't be allowed. They should buy 2 tickets if they take up 2 seats"
Ưu: "Quick and smooth flight."
Ưu: "Roomy first class and very nice staff!"
Khuyết điểm: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Khuyết điểm: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Khuyết điểm: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Ưu: "Flight attendants were awesome, aircraft was clean and seats were great."
Ưu: "The free movies and plug in phone charger ..."
Khuyết điểm: "No problems or worries from me"
Ưu: "The crew, the fabulous plane with USB ports and free movies"
Khuyết điểm: "It would have been nice to have ear phones for the movies."
Khuyết điểm: "2 days late"
Khuyết điểm: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Ưu: "The flight to my destination was awesome. Helpful staff, great equipment, and plenty of room. I loved the technology in the seats."
Khuyết điểm: "The return flight was not so good. I felt like an inconvenience and was not treated very well. At one point I was dismissed by an airline associate with a swish of her hand. Not exactly how anyone should be treated. There was a nice man that was a flight attendant, but other than that it was as if they were irritated people were even on the flight."
Khuyết điểm: "They were out of snacks. A little thing but got under my skin as unprofessional."
Khuyết điểm: "Flight is really late causing missed connection"
Ưu: "Non-stop and comfort"
Khuyết điểm: "No snacks at all :("
Ưu: "The tv in the seat back"
Khuyết điểm: "The lack of knowledge and carding of the desk staff i was so looking forward to this vacation and it ended in nightmare 2 missed connections, 3+ hours added driving for my ride home and getting home at 3:30am or later whwn I would have been home at 11:00 luggage sent on with out me on the flight all in all very disappointing"
Khuyết điểm: "4 hr. Layover"
Khuyết điểm: "A few crew members was rude"
Khuyết điểm: "Flight delayed for 4 hours"
Khuyết điểm: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Ưu: "Complimentary upgrade to first class"
Ưu: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Khuyết điểm: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
Khuyết điểm: "Rude flight attendance werent prompt"
Ưu: "Flight attendants were very kind"
Khuyết điểm: "Comfort level was very low. I'm 6'0 y'all and with my seat in an upright posistion my knees were hitting the seat in front of me. My chair barely reclined which cause me to not get any sleep. These two comfort factors made it a restless uncomfortable flight."
Khuyết điểm: "Very uncomfortable flight"
Khuyết điểm: "Not able to connect to airplane WiFi"
Ưu: "Comfortable seats. Nice crew"
Khuyết điểm: "The first class flight attendant didn’t smile a single time. We weren’t in first class but it was noticeable"
Khuyết điểm: "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
Ưu: "Nothing, worst airline ever"
Khuyết điểm: "They didnt take care of us.... aftee the airplane was delay for almost 4 hours, and told us that must of the people.were traveling.by car from sacramento to san francisco to take the other airplane didnt even gave us anothee option!!"
Ưu: "On time, smooth"
Khuyết điểm: "Arriving in LAX with no gate to pull up to. When will United fix this decades-long defficiency?"
Khuyết điểm: "Great flight"
Khuyết điểm: "Flight was delayed by 5 hours."
Khuyết điểm: "I can't believe how cramped the seats are. I am under 5 feet tall, and am average weight, and I had no room to spare."
Khuyết điểm: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Ưu: "Service on Lufthansa is better than most us carriers"
Khuyết điểm: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Khuyết điểm: "There was an odor of raw sewage the entire flight. Myself and my son were feeling ill by the time the flight was over."
Khuyết điểm: "only pretzel, no nuts as option"
Khuyết điểm: "I was seated next to an obese man who was racist and homophobic, and when I asked the flight attendant if I could move to the empty seat next to me because he was taking up a chunk of my seat, I was told “no” because I am not a united mileage plus member. not so nice! If i pay for an aisle seat I expect to be able to “sit” in the whole seat (and not to mention free from hatred)"
Khuyết điểm: "They have no customer service."
Khuyết điểm: "Seats uncomfortable, crew rude to other passengers"
Ưu: "Friendly crew and great pilot!"
Khuyết điểm: "Not enough leg space!"
Khuyết điểm: "Early morning flight and the crew ran out food before they got to row 12."
Khuyết điểm: "None for this flight."
Khuyết điểm: "No one told us at the gate I was told to go to included on my ticket that it had been changed. I almost missed my flight if I had not asked an assistant at another gate. Then when I got to the correct gate I asked that assistant why there was no announcement of the change. He proceeded to tell me I didn't need to yell at him. That was unprofessional, disrepectful, and bottom line rudeness."
Khuyết điểm: "Late departing, crew not friendly, having take tiny plane to my destination...man next to me smalled sooo bad I had to turn my face into window to not get sick.not airline fault of course. Landed in Denver at one gate toward end of concourse and second plane s gate not listed anywhere. No board or person knew where. Found it was to be entire other end..pilot mumbled when talking not able understand his fast mumble."
Ưu: "Great stewardess"
Khuyết điểm: "Entirely too hot in the plane"
Ưu: "I liked nothing about this airline"
Khuyết điểm: "I was not able to board the fist flight because i got there one hour before the flight left. I drove 2 hours to catch my second plane and because i did that my entire ticket was cancel forcing me to pay $341.00 to purchase another ticket"
Khuyết điểm: "Card reader for direct tv didn't work"
Ưu: "Everyone was pleasant, flights were on time, no baggage lost, very little turbulence."
Khuyết điểm: "Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?"
Ưu: "Good leg room"
Khuyết điểm: "The first class experience was very sub par we did not feel we got our money's worth"
Ưu: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Khuyết điểm: "Everything"
Ưu: "The flight attendants were nice and attentive"
Ưu: "This portion of my journey was fine."
Khuyết điểm: "I have zero idea why your entertainment set up wont work on android devices. that sucked!"
Ưu: "The entire service from boarding to flying was efficient and punctual."
Khuyết điểm: "The snacks and no beverage, however I understand the flight was super short."
Ưu: "On time departures and early arrivals"
Khuyết điểm: "We were delayed"
Ưu: "I was nursing a cold and the staff was offering me drinks and blanket."
Khuyết điểm: "Departure was delayed by an hour."
Ưu: "Connecting could hardly be any easier than at DEN--you get off your plane and you turn right or you turn left. No need to find a map of the airport; no need to figure out whether walking or taking the "trA'Am" would be faster; no need to catch a bus or go through security; just one (long) concourse."
Khuyết điểm: "While connecting at DEN is easy, I wish there were more outlets for recharging my phone on the B concourse (like WN has on the C concourse). I wouldn't have gotten too much of a boost, though, as both of my flights were on time."
Ưu: "The size of a first class seat"
Khuyết điểm: "Entertainment system did not function properly. Seat cushions were worn out. The customer service representative was not able to complete my check in for the international segment."
Ưu: "Flight was on time"
Khuyết điểm: "Have to pay for movies/ shows"
Khuyết điểm: "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."
Ưu: "Ease of boarding"
Khuyết điểm: "2 hour delay and missing my connection"
Ưu: "The flight & crew were great"
Khuyết điểm: "A cookie? C'mon man. I couldn't download the United app & didn't know I had to."
Khuyết điểm: "One member of the crew was rude, advise if you dislike your job quit and find another!"
Ưu: "On time, great service"
Khuyết điểm: "Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little."
Ưu: "Price of flight"
Khuyết điểm: "Space between aeats"
Ưu: "I can't really rate the food or entertainment. The flight was a red-eye so I slept. However, I slept well in First Class after upgrading several hours prior to take off."
Khuyết điểm: "The flight was 1 hour 30 minutes late taking off."
Khuyết điểm: "Nothing"
Ưu: "Airline staff was very friendly."
Khuyết điểm: "The temperature in the cabin was almost unbearably hot throughout the entire flight. And to give some perspective: I'm someone who is usually always cold on airplanes and typically not a fan of a/c. And I wore shorts & a t-shirt on the plane which I was nervous about doing because like I said, I'm always cold, but thank goodness I did for that flight."
Khuyết điểm: "Landing delay due to another United planes mechanical issues, terrible follow up customer service. Worst airline out there."
Khuyết điểm: "we were an hour late"
Ưu: "Flight quick, everything went smooth. Staff was helpful and friendly."
Khuyết điểm: "No negative comments."