Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Khuyết điểm: "Seats get very uncomfortable over time. More leg room."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "THE CREWS ARE VERY POLITE"
Ưu: "Great service. Clean plane, good seating"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Food staff and entertainment are generally top notch"
Khuyết điểm: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ưu: "We loved the extra leg room. Staff was execellent."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Khuyết điểm: "None"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Ưu: "Leg room Food Flight attendants. They were attentive."
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "Thank you very much. Im so Happy"
Ưu: "Air conditioning low and uncomfortable"
Ưu: "Comfortable, easy, great service."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "More legroom Excellent service Good good"
Khuyết điểm: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Fare was cheap w/ beuatiful service from korean airlines"
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Service was nice and speedy"
Khuyết điểm: "Seat was stiff"
Ưu: "Window seats in business class have direct isle access without having to disturb your neighbor."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Ưu: "Crew was excellent"
Khuyết điểm: "Better seat cushions"
Ưu: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Ưu: "Flat bed is wide and comfortable. Cabin crew was excellent."
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Amazing crew. Seat needs more padding."
Khuyết điểm: "Memory foam seats"
Ưu: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Khuyết điểm: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Khuyết điểm: "On time would be better."
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "The crew was really nice. The plane was clean and comfortable."
Ưu: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Khuyết điểm: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ưu: "Seats were good"
Khuyết điểm: "Food could have been better"
Khuyết điểm: "Better food, better selection movies"
Ưu: "Crew was very courteous, went above and beyond."
Khuyết điểm: "The hot food was dry and lost my appetite"
Ưu: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Khuyết điểm: "Nothing."
Ưu: "Nothing beats Singapore SQ!"
Khuyết điểm: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Ưu: "Everything from Ticketing, Checking in......"
Ưu: "Great set up with two seats, window and aisle"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Ưu: "United miles."
Khuyết điểm: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Ưu: "Seats, crew"
Khuyết điểm: "Nothing else other than above"
Ưu: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Khuyết điểm: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "great service"
Khuyết điểm: "too long"
Ưu: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Ưu: "I like the services from Singapore Airlines."
Khuyết điểm: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Ưu: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Khuyết điểm: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Khuyết điểm: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Khuyết điểm: "Kids playing and out of control and the flight attendants wouldn't do anything."
Ưu: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Khuyết điểm: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Ưu: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "For as long 14 hour journey they sure make it comfortable."
Khuyết điểm: "No complaints"
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Service was great, food was alright, was able to move from a middle seat to a window."
Khuyết điểm: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Ưu: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Khuyết điểm: "Nada"
Ưu: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Khuyết điểm: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Ưu: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Khuyết điểm: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Khuyết điểm: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
Ưu: "Crew was very friendly. Seats were comfortable"
Ưu: "EVA does a nice job getting all of the service out and making sure you have everything you want."
Khuyết điểm: "If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs."
Ưu: "Crew was courteous and helpful."
Khuyết điểm: "Most seats have reclining problems. Very stiff and difficult to adjust."
Ưu: "I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome"
Ưu: "The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing"
Khuyết điểm: "Good appearing & tasty foods with better snacks"
Ưu: "Great crew and nice comfortable seats"
Khuyết điểm: "Food"
Ưu: "Crews are excellent"
Khuyết điểm: "More legroom"
Khuyết điểm: "More leg room"
Ưu: "Seat was ok"
Khuyết điểm: "Everything could have been better"
Ưu: "I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose."
Ưu: "the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride."
Khuyết điểm: "the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off."
Ưu: "First time flying EVA. They made it easy!"
Khuyết điểm: "No complaints!"
Ưu: "Efficient crew. Safe flight."
Ưu: "Crew was very kind"
Khuyết điểm: "Food was not the greatest"
Ưu: "Very spacious seating. Great staff, and smooth flight."
Khuyết điểm: "I never got my vegetarian meal as requested. That was too bad."
Ưu: "I am happy and satisfied with the service, thank you guys!"
Ưu: "The flight to Taiwan from LAX was miserable. It was so hot i sweated the entire 14 hours. Was told they cannot adjust it. Easier to get blanket to be warm no way to cool off"
Ưu: "Good food, attentive staff,but entertainment need a little upgrade . Overall it was good"
Ưu: "the crew tried very hard to be pleasant and nice. they did well on that. same as above"
Khuyết điểm: "the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above"
Ưu: "The service and the overall experience. The movie selection and the food were also great."
Ưu: "Crew, boarding, services."
Khuyết điểm: "Food can be better."
Khuyết điểm: "When they serve they skipped us couple of times. and they forgot to bring something that I asked."
Khuyết điểm: "A boarding pass ahd to be printed at the airport"
Ưu: "Short lay over"
Khuyết điểm: "Seats at economy too cramped"
Ưu: "In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you."
Ưu: "Staff was very helpful. They went above and beyond."
Ưu: "Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight"
Khuyết điểm: "Limited entertainment selection (though we did find some interesting Asian films to watch ....)"
Ưu: "Overall everything was good. Feels home to fly with Eva."
Khuyết điểm: "No preference for seniors"
Ưu: "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
Khuyết điểm: "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
Ưu: "Very good. Staff is great"
Khuyết điểm: "Need more water available throughout flight"
Ưu: "Service and Food are good compare to other airlines."
Khuyết điểm: "Lack of 70's & 80's chinese songs in music channel."
Ưu: "20'' wide seat & 38'' pitch meal choices Great IFE"
Khuyết điểm: "very crowed flight not enough choice left when reach my row (24A & B) ambient temperature too warm"
Ưu: "I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person"
Khuyết điểm: "We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight."
Ưu: "Entertainment and arrived 1 hr early as scheduled."
Khuyết điểm: "No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children."
Ưu: "Great food service, comfortable chairs, and adequate entertainment on the screen."
Khuyết điểm: "Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing"
Ưu: "Good on board entertainment. Helpful service. Easy flying experience."
Ưu: "staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning"
Khuyết điểm: "I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others"
Ưu: "Very comfortable flight"
Khuyết điểm: "The food was awful."
Khuyết điểm: "Movie selection was lacking\ Bathroom floor was wet; I needed to wipe ti up myself"
Khuyết điểm: "There was an hour delay before takeoff due to some maintenance issue. Otherwise, the overall experience was good."
Ưu: "the crew was very helpful and pleasant. I liked the compass feature where you could see the plane's progress. It would be nice if there was also a way there could be a camera with a live stream of what was below us for those of us who never seem to get a window seat."
Khuyết điểm: "The food on this flight was inedible. Luckily I wasn't particularly hungry."
Ưu: "Flight was not booked out so I had even more room to lay out."
Khuyết điểm: "Nothing i didnt like"
Khuyết điểm: "Eva Air is excellent, its just the 8 hour layover in Taipei was not.."
Ưu: "Comfort was good as was the entertainment."
Khuyết điểm: "We noticed prior to boarding that our seat assignments were NOT what we booked! Our flight was on April 1st and the airline claims WE or the "travel agent" changed our seats on Dec 21st! The seats were changed from adjacent seats to all aisle seats (NONE adjacent)! These seats include our 8 year old twins, the airline claims WE made the change, WHY would we have our 8 year olds sit by themselves for a 12hour flight from Asia??!! This is ridiculous! I do NOT believe the crew did their job to correct this situation and were quite accusatory about US being responsible for this obvious screw up! I am still not sure who changed our seats but it really makes me think twice about booking again through KAYAK or with EVA Airlines!"
Ưu: "Staff is friendly and patient, knowledgeable and efficient. Professionalism is top notch. Excellent experience."
Khuyết điểm: "Not a thing. Smiled my entire 10 hour flight."
Ưu: "price was very good I like the times of the flight easy quick transfer to my next flight service is excellent I would say any time possible I will fly EVA"
Excellent, accomodating, friendly service each crew
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Ưu: "The. Crews are amazing. Nice/comfy flight."
Ưu: "I got upgraded to business seat on the way from danang to seoul:)"
Khuyết điểm: "Food was not that good"
Ưu: "Great airline , seat was spacing was wider then American airlines"
Ưu: "Everything was on time and the flight was smooth!"
Ưu: "Everything! From the comfortable pods in business class to the excellent wines and food, it was more like 1st class.!"
Khuyết điểm: "Nothing!"
Ưu: "Food is good"
Khuyết điểm: "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
Ưu: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Khuyết điểm: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ưu: "On time, In flight service"
Khuyết điểm: "Customer Service is not reachable. I was trying to reach given toll-free number for Asiana Airline, but not able to connect from India. There is no alternate number to contact to customer service. I had to spend few hours to update my meal preference."
Ưu: "On time arrival; professionalism."
Khuyết điểm: "The business class seat is cramped for business class standards. I also wanted seconds for dessert but somehow I was made to feel it was not allowed, that the FA has to check with someone if there was enough on board. Mind you the plane was not full."
Ưu: "They took care of my mom's heavy luggage and changed her to better seat."
Ưu: "Between the legs of my Asiana flights, I had a 9-hour overlay at INC. Upstair in the same area with the pricey and exclusive lounges for elite travelers, there was a "Nap Space" or "Nap Place: a large suite of rooms with maybe sixty comfortable couches to catch up on missing sleep... with no sign-up required and no supervisory staff. And totally free of charge! Every airport should consider having such a welcomed service. Also at INC, bona-fide transit passengers with a outbound boarding pass can take a free shower (soap and towels provided as well?). Wow. These amenities surely make INC one of the least loathsome airports in Asia at which a day-long layover may be spent."
Khuyết điểm: "No downside!"
Ưu: "The crew was pleasant and professional. The food was pretty good, though not excellent."
Khuyết điểm: "This was a tired old aircraft not up to international standards for business class. The entertainment package was virtually nonexistent. There was no menu, and you just scrolled through channels to see what was already playing. There was no watching from the beginning of the movie, and no rewind or pause function. The video quality was abysmal, as if you were staying in a cheap budget hotel with an antenna TV. There was no privacy on this 11 hour flight, As you sat immediately adjacent to other passengers, unlike on the other long-haul carriers. I have had better experiences in premium economy on other airlines. This aircraft should be retired or seriously upgraded to justify the added expense of business class."
Khuyết điểm: "2 and half hours delay made me crazy and caused a lot of damages for the time and parking fee for my entire family, who were waiting for me at the airport!"
Ưu: "The friendliness of the flight crew was great. The leg room is better than other airlines."
Khuyết điểm: "The lack of entertainment options on my second flight compared to my first one."
Ưu: "Excellent first experience with Asiana... The flights were on time, the flight attendants were kind and helpful, AND my vegan meal was very tasty! Will definitely be flying with you guys again :)"
Khuyết điểm: "none"
Ưu: "The flight attendants are nice and service is excellent."
Khuyết điểm: "The planes are old, have no wifi, and poor entertainment. But worst of all the seats SUCK! I had a window seat and there was a metal box in the foot space! A 10 hour flight with no place to put my feet or legs. The seat was cramped and unbearable. I noticed every window seat has this box. This should never be designed for a transatlantic flight. I will NEVER fly them again. The food was pretty nasty too. Rubbery chicken and the omelet was gross at breakfast. The check in process was terrible. Everyone just files in line, no order to boarding people."
Ưu: "Asiana airline service was great. Attendants were so kind and gentle."
Ưu: "Service was very professional and the food was good too."
Khuyết điểm: "No qualms with this trip. Everything was good"
Ưu: "Great entertainment. Good selection on movies. Food is good."
Ưu: "Flight attendants were awesome. Much better than US."
Ưu: "Got a court date and want to change the flight date. The cost to change the flight cost more than buying a new ticket. So stayed home instead and lost the purchase ticket."
Ưu: "The food is the best among all airlines."
Ưu: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Khuyết điểm: ".."
Ưu: "For one, wanted to avoid flying to Manila on the way to Cebu and back as I had less than memorable experiences at the airport and Icheon Airport was the completely the opposite. The food and service was excellent."
Ưu: "Korean meal was great!"
Khuyết điểm: "Outlets for charging phone would have been nice."
Ưu: "That we were referred to the manager immediately with our concern."
Khuyết điểm: "The manager at the Asiana check-in station the morning of our flight told me I did not have the right paperwork and told me it was my responsibility as a passenger to have the correct paperwork in order to board the plane. When we asked her how we should proceed, she repeated the same statement about "responsibility as a passenger" over and over instead of telling us where to go get the correct paperwork. She offered no tips, next steps, empathy, or direction and did not even say, "I don't know". With her tone of voice, she basically said, "It's not my problem and I do not care - go away." My fiance and I canceled our flight and flew with Korean Air."
Khuyết điểm: "Change Flight cost too much"
Ưu: "Food was great, seats reclined further than I expected them to, and personal TV was large."
Khuyết điểm: "Movie and TV options could have been better, but charging both 120v and USB was available, and selection was fine."
Ưu: "Metal utincils"
Khuyết điểm: "Food was terrible. Wine was awful."
Ưu: "The food, entertainment, USB outlet, the staff is great. In feb I will continue to use Asiana again"
Khuyết điểm: "Everything was great! I'm not the complaining type. I'm totally happy with it WIFI would be nice though"
Ưu: "Service was good."
Khuyết điểm: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Ưu: "Very limited choice of movies and the system is slow and out dated"
Ưu: "The flight arrived almost 1 hour early."
Khuyết điểm: "The flight attendants didn't offer ice with the drink, and you'd have to ask for it. The entertainment system broke down 2 hours into a movie I was watching, and when it came back on some 30 minutes later, I couldn't resume. The aircraft was very very old. The children's meals are a farce."
Khuyết điểm: "Wish there was a bigger movie selection"
Ưu: "I was very impressed with crews helpfulness, the quality of the food and entertainment."
Khuyết điểm: "My wife and I are both Asiana Gold Club members. When we recently tried to board a plane in Inchon, Korea for a return flight to San Francisco we were told that we could not board though the gate labeled "Elite/Gold Club members" but had to stand in the long line of Economy class customers. When I asked "Why", I was told it was for Star Alliance Gold Club members, not Asiana Gold Club members. There was no indication on the sign there was a difference. Don't get me wrong, I'm not so disturbed about standing in the long line. I was upset because of the implied difference in the Star Alliance Gold Club benefits vs. Asiana Gold Club benefits and, as far as I am aware, the unpublished differences so when we as customers are at the airport trying to operate within the system, we know what to do. Please confirm there is a difference and what those differences are. Jerry"
Ưu: "The flight was only 4-1/2 hours long. Flight from Incheon to Seattle was 10-1/2 hours long. Time for Asiana to update their fleet. I would not fly them again if given the choice because their planes are showing their age."
Khuyết điểm: "Didn't like the age of the aircraft. Outdated entertainment system for length of flight"
Khuyết điểm: "Food entertainment seats bathrooms"
Khuyết điểm: "Crew did not care passengers"
Ưu: "Kind crew smiling, good quality of the food (all is free), variety of entertainment program"
Ưu: "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
Khuyết điểm: "See above"
Ưu: "Polite staff, better than good meals, excellent movie choices (lot of international films) and provide you with pillow, blanket, headphones and slippers!"
Khuyết điểm: "Delay in departure, but made connecting flight. Crew could have been more helpful in providing information about connecting flights."
Ưu: "The crew was extremely efficient and friendly. They made sure everyone was accommodated."
Khuyết điểm: "The plane itself was old, meaning it had less leg room. The entertainment system was also an old, channel-based system, which meant you had to start on time to watch a movie, and could not choose which one you wanted to watch at which time. The screen display resolution was also very poor, as were the movie choices."
Ưu: "Love to take Asiana airline. Foods is excellent and services are great."
Khuyết điểm: "One thing I donot like they cooperate with many other airlines."
Ưu: "Really enjoyed this flight. My first time on Asiana Airlines. It's awesome that they're Star Alliance and give United Miles."
Ưu: "Crew was very friendly and took good care of the passengers"
Khuyết điểm: "Terrible delays"
Khuyết điểm: "We weren't alerted there was a chance of delays. Over two hours late."
Khuyết điểm: "Better food offerings"
Ưu: "No food, late by hour"
Ưu: "Excellent crew and clean aircraft"
Khuyết điểm: "Sat on tarmac for 20 mins because we were early..."
Ưu: "The crew was communicative and courteous."
Khuyết điểm: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Khuyết điểm: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Ưu: "Very comfortable, no complaints."
Ưu: "Nice new seats"
Khuyết điểm: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Khuyết điểm: "Took off late. Other than that very comfortable and great experience"
Khuyết điểm: "THE FLIGHT WAS 5 HOURS LATE"
Ưu: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Ưu: "Overall service was great."
Khuyết điểm: "Flight was delayed 5 hours."
Ưu: "Having three seats."
Khuyết điểm: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Ưu: "Better than average entertainment system for domestic flights."
Khuyết điểm: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Ưu: "Transfer f from first flight leg"
Khuyết điểm: "Food and the 757 lay out"
Ưu: "Great service"
Khuyết điểm: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Khuyết điểm: "Sat on the runway for over an hour to get the gate. Unacceptable."
Ưu: "Friendly staff"
Khuyết điểm: "Napkins stuffed in the overhead to fix presumably the rattles."
Ưu: "The flight was very good, no complaints, good service and we flew on schedule"
Khuyết điểm: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Ưu: "Didnt expect dinner but was served"
Khuyết điểm: "Delayed flight, offset entertainment, touch screen un responsive"
Ưu: "Everything went smoothly - very happy"
Ưu: "crew kept a great attitude throughout"
Khuyết điểm: "Having to find my boarding pass to deplane"
Ưu: "Crew were very friendly specially with my 6yrs old daughter"
Khuyết điểm: "late leaving, arriving and taxing."
Ưu: "They were comprehensive and tried to move fast"
Khuyết điểm: "Delayed flight because they didn’t had the crew ready"
Ưu: "Boarding was fine. And service was good."
Khuyết điểm: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Ưu: "The movie selection is very good"
Khuyết điểm: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Khuyết điểm: "Got in early"
Khuyết điểm: "Flight was delayed by 2 hrs. Annoying!"
Ưu: "What an easy flight. Run very well!"
Khuyết điểm: "The crew seemed a bit tired, but it’s the season"
Ưu: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Ưu: "The temp"
Khuyết điểm: "It was too hot."
Ưu: "It got me to SFO earlyish"
Khuyết điểm: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Khuyết điểm: "Delayed for an hour and fifteen minutes"
Ưu: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Ưu: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Khuyết điểm: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Khuyết điểm: "Horrible wait if nearly 30 minutes after landing"
Ưu: "The boarding was efficient"
Khuyết điểm: "Three hour departure delay. No explanation given. No apology."
Khuyết điểm: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Khuyết điểm: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Ưu: "Crew was polite"
Khuyết điểm: "Rocky takeoff"
Ưu: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Khuyết điểm: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Ưu: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Ưu: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Khuyết điểm: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"