Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Khuyết điểm: "Seats get very uncomfortable over time. More leg room."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "Comfortable chair foods and wheel chairs awesome"
Ưu: "THE CREWS ARE VERY POLITE"
Ưu: "Great service. Clean plane, good seating"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Food staff and entertainment are generally top notch"
Khuyết điểm: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ưu: "We loved the extra leg room. Staff was execellent."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Khuyết điểm: "None"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Ưu: "Leg room Food Flight attendants. They were attentive."
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "Thank you very much. Im so Happy"
Ưu: "Air conditioning low and uncomfortable"
Ưu: "Comfortable, easy, great service."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "More legroom Excellent service Good good"
Khuyết điểm: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Fare was cheap w/ beuatiful service from korean airlines"
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Service was nice and speedy"
Khuyết điểm: "Seat was stiff"
Ưu: "Window seats in business class have direct isle access without having to disturb your neighbor."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "Plane was spacious, clean and flight attendants were very nice and professional. Food and entertainment was excellent!"
Ưu: "Crew was very friendly and took good care of the passengers"
Khuyết điểm: "Terrible delays"
Khuyết điểm: "We weren't alerted there was a chance of delays. Over two hours late."
Khuyết điểm: "Better food offerings"
Ưu: "No food, late by hour"
Ưu: "Excellent crew and clean aircraft"
Khuyết điểm: "Sat on tarmac for 20 mins because we were early..."
Ưu: "The crew was communicative and courteous."
Khuyết điểm: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Khuyết điểm: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Ưu: "Very comfortable, no complaints."
Ưu: "Nice new seats"
Khuyết điểm: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Khuyết điểm: "Took off late. Other than that very comfortable and great experience"
Khuyết điểm: "THE FLIGHT WAS 5 HOURS LATE"
Ưu: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Ưu: "Overall service was great."
Khuyết điểm: "Flight was delayed 5 hours."
Ưu: "Having three seats."
Khuyết điểm: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Ưu: "Better than average entertainment system for domestic flights."
Khuyết điểm: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Ưu: "Transfer f from first flight leg"
Khuyết điểm: "Food and the 757 lay out"
Ưu: "Great service"
Khuyết điểm: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Khuyết điểm: "Sat on the runway for over an hour to get the gate. Unacceptable."
Ưu: "Friendly staff"
Khuyết điểm: "Napkins stuffed in the overhead to fix presumably the rattles."
Ưu: "The flight was very good, no complaints, good service and we flew on schedule"
Khuyết điểm: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Ưu: "Didnt expect dinner but was served"
Khuyết điểm: "Delayed flight, offset entertainment, touch screen un responsive"
Ưu: "Everything went smoothly - very happy"
Ưu: "crew kept a great attitude throughout"
Khuyết điểm: "Having to find my boarding pass to deplane"
Ưu: "Crew were very friendly specially with my 6yrs old daughter"
Khuyết điểm: "late leaving, arriving and taxing."
Ưu: "They were comprehensive and tried to move fast"
Khuyết điểm: "Delayed flight because they didn’t had the crew ready"
Ưu: "Boarding was fine. And service was good."
Khuyết điểm: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Ưu: "The movie selection is very good"
Khuyết điểm: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Khuyết điểm: "Got in early"
Khuyết điểm: "Flight was delayed by 2 hrs. Annoying!"
Ưu: "What an easy flight. Run very well!"
Khuyết điểm: "The crew seemed a bit tired, but it’s the season"
Ưu: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Ưu: "The temp"
Khuyết điểm: "It was too hot."
Ưu: "It got me to SFO earlyish"
Khuyết điểm: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Khuyết điểm: "Delayed for an hour and fifteen minutes"
Ưu: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Ưu: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Khuyết điểm: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Khuyết điểm: "Horrible wait if nearly 30 minutes after landing"
Ưu: "The boarding was efficient"
Khuyết điểm: "Three hour departure delay. No explanation given. No apology."
Khuyết điểm: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Khuyết điểm: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Ưu: "Crew was polite"
Khuyết điểm: "Rocky takeoff"
Ưu: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Khuyết điểm: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Ưu: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Ưu: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Khuyết điểm: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"