Ưu: "Just normal..."
Khuyết điểm: "Improve Leg room"
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Ưu: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Khuyết điểm: "More movie selections"
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Khuyết điểm: "Nothing"
Ưu: "The crew was very friendly, and I was happy to be seated in a 2-person row."
Khuyết điểm: "Nothing the crew could do- a lot of turbulence and food served past midnight!"
Ưu: "Fortunately plane not full and was able to use adjacent seat(s)."
Ưu: "Seat super comfortable wheelchair is perfect awesome"
Ưu: "Very nice trip"
Khuyết điểm: "Clean the restroom more often"
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "Crews were all amazing!"
Khuyết điểm: "Boarding was not announced clearly"
Ưu: "Overall good, comfortable, nice and food and entertainment was very good quality."
Khuyết điểm: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "I like the service, food, and entertainment."
Khuyết điểm: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Ưu: "It was great! The staff was very friendly and attentive!!"
Ưu: "The amount of times i was fed"
Khuyết điểm: "My seat. I wanted to upgrade and they said no, but it wasn't full"
Ưu: "Staff was friendly"
Khuyết điểm: "More food offerings like snacks and fresh fruit options"
Khuyết điểm: "Nothing!!"
Ưu: "Staff was very nice"
Khuyết điểm: "Very small seats"
Ưu: "very comfortable seating/sleeping in Prestige (business) class."
Ưu: "Great service, good meals and frequent beverages at no charge. From the paper slippers to the warm wash clothes that were passed around at one point, I’ve never been better taken care of on a plane. Passengers comfort was taken into high consideration."
Ưu: "Nothing our tickets had to be cancelled"
Khuyết điểm: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Ưu: "Almost everything. I liked the very friendly staff and big screen for entertainment."
Khuyết điểm: "Almost nothing"
Ưu: "Good food"
Khuyết điểm: "Flight was about 13 hours long ☹ but that how it's"
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Ưu: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Khuyết điểm: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Everything about the trip was smooth. The seats were comfortable and the food quite good. Everyone was very kind and made the long flight very pleasant."
Ưu: "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
Khuyết điểm: "Nothing! I wish I won't see things not to like in my future flights with them."
Ưu: "Flight attendants were very nice."
Khuyết điểm: "Movies are old"
Ưu: "Everything was very clean, on time, very efficient, staff was very polite."
Ưu: "Everyone was so pleasant and helpful."
Khuyết điểm: "More leg room is needed!"
Ưu: "The food was delicious. Stewardesses awesome."
Khuyết điểm: "Ths length of the flight, but that is normal."
Ưu: "All services provided was excellent. Staff is well mannered"
Khuyết điểm: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Ưu: "The food was really good, the crew was always kind and taking care of me all the time, the aircraft was nice and comfort, flights were always on time and the connection in Seoul was fast. I love the service. I would totally recommend it and whenever I have the chance to fly with Korean Air, I would do it"
Ưu: "Good service and on time"
Khuyết điểm: "N/a"
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "There was a delay in taking off from SFO but the attendants worked very hard at getting everyone on board and taken care of. I missed my connecting flight in Seoul because of the delay, but the attendant let me know well before that I would miss the flight. In Seoul they took me to their very nice Hyatt hotel where I stayed the night and they offered me a very excellent buffet dinner at no cost."
Khuyết điểm: "There was plenty of confusion with the ground crew in Seoul and I was lost trying to find my way to the station where I could find another flight to Hanoi. However, as soon as I found the Korean Air station, they took very good care of me."
Ưu: "Service was polite and fast."
Khuyết điểm: "Cramped seats"
Ưu: "Food was definitely above average. Cabin service was good."
Khuyết điểm: "Not took off on time. No explanation or apologies from the captain."
Ưu: "Great service, decent legroom in economy"
Khuyết điểm: "Language barrier was to be expected"
Khuyết điểm: "Food is terrible. Boarding was late, late taking off, late parking at gate that caused many of us missing our connection flight. Terrible experience with Korean airlines."
Ưu: "Price is good"
Khuyết điểm: "The food can be more improve"
Ưu: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Khuyết điểm: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ưu: "Crew, food, time all great."
Khuyết điểm: "WiFi did not work. Flight data unavailable."
Ưu: "Excellent crew and very well dressed and always smiling"
Khuyết điểm: "The lights were switched off for a very long time. That can be avoided"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Flight attendants were very friendly, professional and helpful"
Ưu: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Khuyết điểm: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Ưu: "Crew was polite."
Khuyết điểm: "For such a long journey, the plane could have been nicer."
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Khuyết điểm: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."
Ưu: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Khuyết điểm: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Ưu: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Khuyết điểm: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Ưu: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Khuyết điểm: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Khuyết điểm: "Excellent flight service no"
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Khuyết điểm: "Economy is still tightly packed with limited leg room considering the distance traveled."
Khuyết điểm: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Ưu: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Khuyết điểm: "The toilets were very dirty"
Ưu: "Love the promptness of services, always with a smile!"
Khuyết điểm: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Ưu: "The cabin crew was great."
Khuyết điểm: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Khuyết điểm: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "food. schedule was on time"
Ưu: "The service crew served us well. They are friendly and helpful"
Khuyết điểm: "Too many Indian movies"
Khuyết điểm: "too long a flight 17 hours from SFO to Singapore"
Ưu: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Khuyết điểm: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Khuyết điểm: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Ưu: "Service is very good."
Khuyết điểm: "Too warm/hot inside the cabin throughout the flight."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Khuyết điểm: "Food was very poor."
Ưu: "Overall service, good leg space."
Khuyết điểm: "We were seated in the same section with four babies."
Ưu: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Khuyết điểm: "Really nothing. I loved flying with them."
Ưu: "Friendly staff."
Khuyết điểm: "Kids' meal didn't have fruits. No cellphone charger."
Ưu: "Overall treatment of boarding & crew staff was courteous, friendly & helpful. Movies selections were great but I was too tired to watch."
Khuyết điểm: "Food can be improved. Couldn't eat pork or shrimps, so wished they served either vegetarian or chicken noodles instead of pork or stuff with shrimps. Fish, chicken, beef, or vegetarian options are better options."
Ưu: "Entertainment was awesome. Boarding was fast."
Khuyết điểm: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Ưu: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Khuyết điểm: "I have no complaint"
Khuyết điểm: "Cabin too hot"
Ưu: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ưu: "I like your new entertainment devices and big screen"
Khuyết điểm: "the number of movies is a little bit less. the category of videos is not clear."
Ưu: "crew and service and food was excellent MJ from local staff went above and beyond to assist when i missed my connection she was kind, compassionate and efficient A+++++++"
Khuyết điểm: "missed connection in Seoul. announcements should be louder, was in rest room opp the gate and did not hear any announcements for boarding text message should be sent if passenger missing."
Ưu: "service was very Singapore airlines"
Khuyết điểm: "food in coach was not as good as I remembered from other flights on Singapore"
Ưu: "The flight was smooth and the service vert good."
Khuyết điểm: "The food had room for improvement."
Ưu: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Khuyết điểm: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Khuyết điểm: "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
Khuyết điểm: "The entertainment options were not reflected online"
Khuyết điểm: "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
Khuyết điểm: "Better movie selection"
Ưu: "Quality of food was good"
Ưu: "Bigger space for legs room"
Khuyết điểm: "The food"
Khuyết điểm: "Space between seats - boarding time - food quality"
Khuyết điểm: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Ưu: "On time flight times"
Khuyết điểm: "Have better movie selection."
Khuyết điểm: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Ưu: "Flight is online"
Khuyết điểm: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Ưu: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Ưu: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Khuyết điểm: "Orderly boarding"
Ưu: "Good Service and Very Polite"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Ưu: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Ưu: "Service was great and plates of food were delicious."
Khuyết điểm: "Delayed and I wasn’t able to make it to my connecting flight to cenu"
Khuyết điểm: "the boarding was a mess because there are two very close schedules in 12am"
Khuyết điểm: "Flight was too long."
Ưu: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Khuyết điểm: "Boarding pass"
Ưu: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Khuyết điểm: "It was just long but it’s understandable because of the distance"
Khuyết điểm: "Salad dressing tasted weird."
Ưu: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Ưu: "Onboard foods and entertainment are good."
Khuyết điểm: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Ưu: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Khuyết điểm: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
Ưu: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Khuyết điểm: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Ưu: "Liked the way they do their boarding Comfortable flight"
Khuyết điểm: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Ưu: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Khuyết điểm: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Ưu: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Khuyết điểm: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."
Ưu: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Khuyết điểm: "i answered this already"
Ưu: "Flight comfortable but would have liked more water throughout flight"
Khuyết điểm: "Service speed"
Ưu: "Seat, service and food were excellent"
Khuyết điểm: "No negatives on this flight"
Ưu: "Seats were nice and plane was clean"
Khuyết điểm: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."
Ưu: "cheap airfare that includes check-in baggage, clean restrooms"
Khuyết điểm: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Khuyết điểm: "Take height and weight when booking flight."
Ưu: "The seats were large and comfortable, and the food options were stellar."
Khuyết điểm: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."
Ưu: "Like most were the friendly and professional crew, nice big screen individual entertainment system with many movies, clean bathrooms, and my seafood meal was awesome!"
Khuyết điểm: "Didn't like that we departed almost an hour late for no apparent reason - something about waiting for luggage to be loaded. The side dishes on the entree could be better."
Ưu: "I loved all the ammenities like slippers, blankets, and also the bathroom ones like toothbrush and sanitary pads. This proved your airline has great attetion to detail. Also the food selection was delicious."
Khuyết điểm: "The tomato juice was super watery and tasteless. I was expecting a thick and savory tomato juice like the V8 or Calamaro brands, which most airlines cary. Also the head sets provided weren't the best they didn't fit well and were cheap quality."
Khuyết điểm: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Ưu: "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
Khuyết điểm: "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."
Khuyết điểm: "Departure delay 45 min with no reason told"
Ưu: "Both ground and air services"
Ưu: "The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals."
Khuyết điểm: "It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells."
Khuyết điểm: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Ưu: "Couldn't get the seat we requested, Airlines still use dial up Credit card machine to process, unable to process C.C payment after using 3 different C.C Crew instead blamed me and ask me to use ATM to get Cash !"
Ưu: "Smooth and easy"
Khuyết điểm: "Check in location not clear in the beginning."
Khuyết điểm: "It is just a long flight and the middle economy seats are what they are."
Ưu: "The crew was nice and professional."
Khuyết điểm: "I wish seat is more comfortable and I wish updated movies."
Ưu: "on time"
Khuyết điểm: "nothing"
Ưu: "The staff was friendly, fast, and the on boarding was organized. Not like other airline, China Airlines has made an impressive impression with their staffs friendliness, organized policies, and great movies to watch."
Khuyết điểm: "I got economy, the seats were uncomfortable"
Ưu: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Khuyết điểm: "Seating can always be made more comfortable."
Khuyết điểm: "There was no provision for vegetarian food in the flight"
Khuyết điểm: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."
Ưu: "Service, extra blankets and pillows."
Khuyết điểm: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Ưu: "Good movie selection, nice attendants"
Khuyết điểm: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Ưu: "Quick easy boarding"
Khuyết điểm: "Food needed salt, wasn’t very tasty"
Ưu: "Food, entertainment OK"
Khuyết điểm: "China Airlines is obsessed with weighing carry-on luggage. They weigh it when you check your bags, and they weigh it again at the gate. What I am I supposed to do at the gate? Throw my stuff away?"
Khuyết điểm: "The armrests don’t go up. Huge problem for kids trying to sleep on an overnight flight!"
Ưu: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Khuyết điểm: "How can u loose a luggage"
Ưu: "The food they served was very good."
Ưu: "Entertainment device is updated and good"
Khuyết điểm: "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
Ưu: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Khuyết điểm: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Ưu: "I like the boarding because they went by zone. I also like the food and drink that was provided."
Khuyết điểm: "I didn't like the restroom it was too small to go number 2 in."
Ưu: "traveling with a child on long haul CI's family couch is the top choice."
Khuyết điểm: "none."
Ưu: "Flight is on time. Crew team is polite and smiling. Boarding is smooth."
Khuyết điểm: "Food is so so. As always , there is many carry on items in Asia flights and not enough space to put."
Khuyết điểm: "Everything was bad! The seat were too tight , the aisle were narrow and no service from the flight attendant!"
Ưu: "Super nice service from the crew on the flight. And the young woman at the check-in counter in San Francisco was terrifically friendly and helpful."
Khuyết điểm: "Flight was just slightly delayed leaving in both San Francisco and Taipei. But the headwinds (certainly no fault of China Airlines!) made us 45 minutes late in Taipei, making us a little anxious about making connections, especially when we saw the long line to x-ray baggage going from one terminal to the next."
Khuyết điểm: "Seats are bad"
Ưu: "Good staff, new planes, polite and efficient"
Khuyết điểm: "Lack of movie selection"
Khuyết điểm: "Food selection could better. Also hotter (warmed Or cooked more)"
Khuyết điểm: "Great services on board"
Ưu: "Lovely gracious Staff."
Khuyết điểm: "One negative employee. Not so comfortable seat on new plane."
Ưu: "Over all it was a great experience. I dropped my boarding pass from tapi to bkk while I was at SFO the crew trade me down and gave me my boarding pass , saving me lots of hassle . I was impressed for over all service."
Khuyết điểm: "The boarding wasn’t done according to seating manner at SFO . Didn’t look he that ."
Ưu: "Nothing, flight got cancelled"
Khuyết điểm: "My experience with china airlines was the worst. I travel with surfboards. I called a head of time and got quoted a price and when I showed up they tried to charge me quadruple. They said I needed to pay 460 dollars! After arguing with them for 1 hr. They told us the flight was cancelled. Went to Singapore air& they were the best. Free for surfboards. And staff was very helpful. China air is unprofessional, and disrespectful. I will never fly with them again, nor will I recommend them to any of my friends, family, or colleagues."
Ưu: "60% full flight with empty seats New aricraft with better design"
Khuyết điểm: "Landing time about 9pm local time"
Ưu: "The plane was very clean and new looking. Customer service from all employees was terrific."
Khuyết điểm: "On both China Airlines flights, the wifi system did not allow my phone to access the link to purchase access. The food options were just OK."
Ưu: "Flight attendants were pleasant and did their job well."
Khuyết điểm: "Despite checking in 2hrs or more before boarding, the China Airlines airport agent seated my wife and I in different rows without asking us what our seating preferences were. On the connecting 2hr flight from TPE to KIX we were seated 10 rows away from each other. We trusted the agent to be smart and professional and let him choose our seats not caring too much other than to be seated together and was grossly disappointed. He spent a good deal chatting with his female coworker when he should've done his job better. We won't be flying China Airlines in the future and will pay more for better service."
Ưu: "over all good"
Khuyết điểm: "all good"
Ưu: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Khuyết điểm: "A350 seat cushions are a little short for us tall folks."
Ưu: "Enough legroom & space in economy"
Ưu: "Special meal options. Thank you"
Khuyết điểm: "My meal should have been Hindu/vegan, but was Indian/carnivorous. More visits from crew with water would have helped avoid dehydration."
Ưu: "The entertainment is ok"
Khuyết điểm: "Waited more than 1 hr for wheelchair assist. Almost got left by the plane in sfo. In taiwan even they mark wheelchair assist in the ticket of my 73 year old dis abled mom they told us she is not in the list in taiwan we can wait for 1 or more hrs but they will close our gate in 30 min. So i haft to help my mom transfer to the gate. Very bad service especially to elderly and dis abled"
Khuyết điểm: "Boarding at SFO was confusing since attendance gave wrong information so that we kept sitting to wait for our turn. And it ended up kind of disordering. Airline needs to improve this small process while customers waited for so long to board."
Ưu: "Good Service and very comfortable business class seat"
Khuyết điểm: "I could barely fit into the seats since they were so small. Made the long flight even more uniquecomfortable."
Khuyết điểm: "Food and seats were mediocre at best. Two of the flight attendants that we had the displeasure to experience appeared irritated and when asked for a glass of water we had to wait 30 minutes (after asking three times). On top of that, once we arrived to Tokyo they lost our luggage. We kept phoning the Tokyo desk, but then the airline went on strike and our calls were left unanswered. Japan Airlines, which handles all baggage for all carriers in and out of Narita couldn't do anything either. When they were finally operational I phoned again for two more days with no offer of compensation for additional clothing that we had to buy. Finally on the 7th day they indicated they found the luggage and it never left SF!"
Ưu: "Nothing to really like was overall ok"
Khuyết điểm: "Extremely small seat and seat area ,barely able to move . ( 5'8 180 lbs male )"
Ưu: "Good organization, good hygiene, polite crew."
Khuyết điểm: "Aircraft was too warm. Needed more air!"
Khuyết điểm: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Ưu: "Crew and service were outstanding"
Khuyết điểm: "Good taste perhaps...?"
Ưu: "In flight entertainment"
Khuyết điểm: "The plane was very hot."
Ưu: "compared with other airlines they were just OK"
Khuyết điểm: "everything"
Ưu: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Khuyết điểm: "The seat was so crammy and disgustingly uncomfortable"
Ưu: "Check in person was very helpful in rerouting our flight."
Khuyết điểm: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Ưu: "Seats are fine. Ordering system is up to date."
Khuyết điểm: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Ưu: "Quick boarding"
Khuyết điểm: "More water offered by crew"
Khuyết điểm: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Ưu: "On time, smooth take off and landing."
Khuyết điểm: "Crew could be on time for work so the flights aren’t delayed"
Ưu: "The Delta crew was great."
Ưu: "My seat didn't recline"
Khuyết điểm: "Flight was delayed, for unkown reasons."
Ưu: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Ưu: "No delays..arrived early"
Khuyết điểm: "Restrooms were dirty"
Ưu: "Nice employees and service"
Khuyết điểm: "Seat room"
Khuyết điểm: "The plane was hot"
Ưu: "On time. Quick and easy flight!"
Ưu: "The check in reminder is easy and helpful"
Ưu: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Khuyết điểm: "We had to wait at the gate on arrival"
Ưu: "Call back service was best part."
Khuyết điểm: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Khuyết điểm: "Didnt fly from San Francisco to Atlanta"
Khuyết điểm: "Attendant probably trying to be funny"
Ưu: "The crew are very friendly, positive and have good sense of humor."
Khuyết điểm: "The flight got delayed badly"
Ưu: "Sky Lounge at SFO and onboard entertainment"
Ưu: "Once aboard, flight went without a hitch and flight crew was attentive"
Khuyết điểm: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Khuyết điểm: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Ưu: "Excellent service and upgraded snacks in economy"
Khuyết điểm: "Nothing"
Ưu: "Too many people, no room for carry-ons, departed almost an hour late."
Khuyết điểm: "Too many people, no room for carry-ons, departed almost an hour late."
Ưu: "Everything went smoothly."
Khuyết điểm: "N/A"
Ưu: "Comfort and boarding"
Khuyết điểm: "Delay and food"
Ưu: "Flight was on time and left and arrived on time."
Khuyết điểm: "Should offer headphones for free."
Ưu: "The service was fine. I slept the entire flight."
Khuyết điểm: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Ưu: "Wonderful flight attendants"
Khuyết điểm: "nothing"
Ưu: "The new Delta planes have great leg room for tall people even in coach."
Khuyết điểm: "Asked for hot tea but what I got was barely tepid."
Ưu: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Khuyết điểm: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Ưu: "Excellent trip. Provided ample food snacks and drinks."
Khuyết điểm: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Khuyết điểm: "Price of food"
Ưu: "Quick boarding"
Khuyết điểm: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Ưu: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Khuyết điểm: "half-broken screen, couldn't access anything on the left side"
Ưu: "That it's over"
Khuyết điểm: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Ưu: "On time. No problems."
Khuyết điểm: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."