Ưu: "Cramped seats and no beverage service. No crew interaction."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Khuyết điểm: "Everything was great"
Ưu: "Creew, food , prompt service"
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Khuyết điểm: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Ưu: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Khuyết điểm: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Ưu: "The cabin crew are the most professional and beautiful in the airline business."
Khuyết điểm: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Khuyết điểm: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Khuyết điểm: "Horrible delayed and no food offer or available even to purchase!"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "The service and entertainment"
Khuyết điểm: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "the flight attendants were great and it flight was smooth."
Khuyết điểm: "long flight"
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Khuyết điểm: "Seat was hard."
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Good more choices"
Khuyết điểm: "Transit in Korea make shorter hour"
Ưu: "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
Khuyết điểm: "The flight was very lomg, but nothing could be done to remedy that."
Ưu: "Light flight, extra space."
Khuyết điểm: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Khuyết điểm: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Ưu: "Cabin crews are very kind."
Khuyết điểm: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Ưu: "Everything was perfect!"
Ưu: "Good customer service"
Ưu: "Staff great"
Khuyết điểm: "Food selection"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Khuyết điểm: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Ưu: "The crew was very anxious or something, controlling for no reason."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Khuyết điểm: "The entertainment has limited choice of movies."
Ưu: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Khuyết điểm: "Seat would not lay down for 11 hours."
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Ưu: "Bathriom cleanliness and the good work of the stewardesses"
Ưu: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Khuyết điểm: "The food needs to be improved."
Ưu: "Nice flight with good crew service."
Khuyết điểm: "Nothing"
Ưu: "Crew was very friendly. Seats were comfortable"
Khuyết điểm: "Please notify customer full details of schedule and do not change the flight information last minutes."
Ưu: "2 passengers seats Food Quick boarding Flight on time"
Ưu: "Airline helped accommodate my seating request"
Khuyết điểm: "They did not ask me if I want food during the 12 hour flight. They just pass by me and did not give me food. The flight attendant could not speak English so they could not explain when I complained."
Khuyết điểm: "Seat changes should not change before asking"
Ưu: "Good service"
Khuyết điểm: "Amazing flight"
Khuyết điểm: "Food must have variety diversity"
Ưu: "Check-in and boarding were convenient, overall in-flight experience was good and satisfying."
Khuyết điểm: "Provide beverage/water more frequently during flight to keep passengers hydrated."
Ưu: "excellent and very organized, quick and efficient"
Khuyết điểm: "I wish they would have offered more water, it was a very long flight and the airport and buying water at the Taipei airport was not easy as it was far from terminal and the other choice was vending machine but you couldn't use a credit card or US currency,"
Ưu: "Seat is very comfortable..."
Ưu: "Boarding was really fast and smooth. I was section 5 and my first thought that it was going to take awhile to get to my section but I was in my seat in less than 15 minutes from the moment the doors were open. Very impressed."
Khuyết điểm: "It can be hard to communicate to the crew, they do know English but it can be difficult when they are asking about what you want for dinner. I only had trouble 3 times on four of my international flights."
Khuyết điểm: "One of my luggage was damaged when I was from LA to Taipei."
Ưu: "Some were so nice with smiles all time"
Khuyết điểm: "Some looked so cold that even wanna get you a tea and forget about it."
Khuyết điểm: "The food doesn’t taste good"
Ưu: "Hello Kitty theme plane"
Khuyết điểm: "Food can be better"
Ưu: "Left and arrived on time. Gracious crew. Exceptional meals. Movies and games made a 13 hour flight bearable even in the economy section."
Khuyết điểm: "Would like a meal schedule so that sleep and snacks could be better managed"
Ưu: "We got the exit row seating and I didn't even care I was in the middle. The service was great and they will provide you will all the amenities. Overall great experience!"
Ưu: "Flight attendants were very attentive and came around often with snacks and refreshments."
Khuyết điểm: "Entertainment was a little lacking."
Ưu: "High quality entertainment, service. And food."
Khuyết điểm: "The fact that they are very far away from any terminal at LAX, mean did you checked in a bag, you will have to wait a long time. I waited 1 hr for my bag to come out to the baggage carasel"
Ưu: "Fairly standard flight, appart from the negatives. The video screens were top notch and made a big difference."
Khuyết điểm: "The crew were very negligent in providing any water. You could get a drink during meal service, but they didn't come back around a single time for the remaineder of the 11 hour flight. My wife and I went to the back of the plane a couple of times to retrieve our own water. You couldn't depend on asking them for water either, as on two occasions they completely forgot about us. Very frustrating experience."
Ưu: "Great service, crew felt happy with their job"
Khuyết điểm: "It was a really turbulent ride"
Khuyết điểm: "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
Khuyết điểm: "Food and entertainment selection"
Khuyết điểm: "It is not good service because they didn't have fast the declaration later"
Ưu: "I would take EVA air again!"
Ưu: "good flight crew fully reclining seats lots of movie choices free wine"
Khuyết điểm: "arm rests didn't fold up"
Khuyết điểm: "Staff are rude doesnt know the words please, excuse and thank you. I will not recommend this airlines to my family and friends."
Ưu: "Everything except flight attendants walking too fast in the cabin"
Khuyết điểm: "Flight attendants were walking too fast in the cabin. Sometimes right in front of my face while I was walking to the lavatory without warning. They just sneak and cut you off without saying excuse me, sorry, or simple letting me know they're passing through. I don't mind but I was afraid that I would crash into them and injure either of us."
Khuyết điểm: "The sauce was old and make me sick."
Ưu: "The screen that everyone has in front of them is large and has a lot of entertainment options. Lots of leg room! I had an economy ticket and was pleasantly surprised by how much leg room you get. I appreciated the warm blanket, pillow, and slippers. There are eye masks and toothbrushes available in the restrooms."
Khuyết điểm: "The food was OK, it wasn't bad, but it definitely wasn't anything amazing. The staff was attentive and professional, but I don't know if it was just me, they seemed a bit "cold". No warm smiles. It's a small issue because they did a great job, no complaints with that."
Ưu: "Great movie selections. Comfortable in my seat."
Khuyết điểm: "Small glasses of wine. Bad food. When we landed, with the time difference it would've been 9 am, but they served us a dinner meal and it wasn't appealing."
Ưu: "Crew was very attentive."
Khuyết điểm: "Movie and TV selections were minimal compared to other airlines. After landing in LAX, took a very long time for checked baggage to appear, and I had another non-connected flight to catch."
Khuyết điểm: "The flight was cancelled. Eva did not send an additional plane. They excepts hundreds of people to go on standby waitlists for their one flight a day option to Taipei. All of which were full flights. They did not provide food vouchers or hotel vouchers. We were told to leave the airport and come back tomorrow with no solution. We had to rush the office and force them to get us on on other airlines to finally get home. If that didn't happen we would have been stuck in the airport for 5 days."
Ưu: "Smooth flight with little turbulence."
Ưu: "The plane feels new and nice, crew was happy and nice. The spaghetti was surprisingly good."
Khuyết điểm: "Sat in the front row by the emergency doors. One would think the more legroom was better but the tray table comes out of the armrest, which means the armrest can't be lifted. Also the tv sits very low and you end up looking down at it instead of straight ahead. If, like me, you like to be near a window or at least be able to sneak a peek out of someone else's this spot isn't good. There isn't a convenient window anywhere near."
Ưu: "Large selection of free movies"
Khuyết điểm: "Kids should be provided with kids meals and served ahead of other passengers if possible. More choices of food would be better."
Ưu: "What caught my attention when we arrive at Taiwan Airport everything was extremely exceptionally clean and organize the bathroom you can practically sit on the floor in there that how clean it was."
Khuyết điểm: "The long stand by time"
Ưu: "Nice crew"
Khuyết điểm: "Seats small good vegetarian food not real great"
Ưu: "Elite class is bigger space than usual flight Selection and choices of menu and drinks. Slippers extra tooth brush is nice touch."
Khuyết điểm: "Ac was bit too warm. Not enough drink serves in between hours."
Ưu: "Clean bathrooms. The bathrooms also had supply's to freshen up which was great, state side airlines miss out on this amenity."
Khuyết điểm: "Uncomfortable seats."
Ưu: "The service that the crew provided was excellent. They were friendly and professional. The fight attendants were nonstop helping the passengers throughout the whole fight. My flight was on time and there was no delays. 10+ rating, I will fly EVA again soon. I'm already plaining my trip back to Asia in three months and I will be using EVA AIR. And yes, I will tell a friend to fly EVA AIR. FRED from California."
Khuyết điểm: "Just the passengers boarding the plane crewed the main gate."
Khuyết điểm: "Very clean toilets. Nothing I don't like."
Ưu: "Flight crew was excellent."
Khuyết điểm: "The food was awful. Not enough liquids were offered. I would definitely bring my own water. Entertainment options were limited for English language speakers."
Ưu: "Good food. Very clean bathrooms. Great service"
Ưu: "Staff were all good and professional"
Khuyết điểm: "I want to watch a movie but both airplanes from Da Nang to Incheon and Incheon to Narita were older models so nothing to watch. Didnt matter though actually because i was sick and slept the whole time"
Ưu: "Respectful crew"
Khuyết điểm: "Crew are ok"
Ưu: "I got upgraded to business seat on the way from danang to seoul:)"
Khuyết điểm: "Food was not that good"
Ưu: "The crew was great, food was great and the seats wider and comfortable !"
Ưu: "Amazingly kind and helpful crew. Great food."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "FOOD WAS GREAT"
Khuyết điểm: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Ưu: "Airplane and service"
Khuyết điểm: "None. Maybe save money and ride first class"
Ưu: "Everything was on time and the flight was smooth!"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Ưu: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Khuyết điểm: "Food is just so so and they should give snack for long flights."
Khuyết điểm: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Khuyết điểm: "Nothing"
Ưu: "Excellent service and beautiful flight attendants."
Khuyết điểm: "The burrito snack did not taste good."
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "Excellent crew"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "Facial mask pack service"
Ưu: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Khuyết điểm: "Food disappointing"
Ưu: "Crew was nice plenty of food"
Khuyết điểm: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Ưu: "Crew friendly and approachable."
Khuyết điểm: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Ưu: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ưu: "leg room was better than most."
Khuyết điểm: "seat cushions were kinda hard"
Ưu: "On time, excellent staff!"
Khuyết điểm: "Improve the food menu. The entertainment screen is a bit small and old."
Ưu: "I like how I asked for an aisle seat and it was given to me without hesitation."
Khuyết điểm: "No complaints."
Ưu: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Khuyết điểm: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
Ưu: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Ưu: "Good sized seats of A380"
Khuyết điểm: "They served wine about 40 ml with dinner ."
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "Service was as expected."
Khuyết điểm: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ưu: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Khuyết điểm: "The headphones only transmitted the sound through one ear."
Khuyết điểm: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Ưu: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Khuyết điểm: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Ưu: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Khuyết điểm: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ưu: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Ưu: "A bit delayed but still arrived almost on schedule"
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Food is good. Movies are good"
Khuyết điểm: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ưu: "Service is good"
Khuyết điểm: "There is so much of delaying and layover"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "I got delay which make me dont have enough time to check in at LA"
Ưu: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Khuyết điểm: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
Ưu: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Ưu: "Food and service were good"
Khuyết điểm: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Ưu: "Good service, onboard entertainment"
Khuyết điểm: "Twice now I didn't get the seat I reserved at the time of ticketing."
Ưu: "Friendly and attentive flight attendants."
Khuyết điểm: "Food and quality of entertainment screen for economy."
Khuyết điểm: "The airline ran out of meal choices before reaching row 5 of the economy class. Seat armrest were locked in place and did not pivot up to allow using the adjacent empty seat. The boarding was tedious and slow. Airline officials did not board according to zone numbers printed on the boarding pass."
Ưu: "The crew were good"
Khuyết điểm: "Food is not good"
Ưu: "Excellent customer service with every question"
Khuyết điểm: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
Ưu: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Khuyết điểm: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Ưu: "staff service very good, price is good"
Khuyết điểm: "crowded flights. seats too close"
Khuyết điểm: "Going to Taiwain food is good but going back to LA it sucks"
Ưu: "The airline has some of the nicest staff onboard"
Khuyết điểm: "Seating. Too tight. Sandwiched between huge guy on my right and another on left. The most exasperating flight in a long while. Chinese new year’s holiday traffic. Still bad seating match. Two big guys shoulder touching shoulders. Drag."
Ưu: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Khuyết điểm: "A little bigger seat and a bit more leg room would be nice."
Ưu: "Kayak customerservice is really poor. Doesn’t allow Change flight on-line. Wait long time to get connect with sales representative. I call three times and my request Still can not be fulfilled."
Ưu: "Premium economy is nice, smoother flight, good attendants"
Khuyết điểm: "Delays"
Khuyết điểm: "I took four flights total to Bali and back ever single flight was delayed in boarding..."
Ưu: "Nice, clean planes. Nice staff."
Khuyết điểm: "Bland food."
Ưu: "good service from counter & attendats"
Khuyết điểm: "late departure"
Khuyết điểm: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Ưu: "Beautiful plane, clean and well serviced, unlike American carriers"
Khuyết điểm: "We were delayed an hour on the tarmac in Taipei with no explanation. I was told there were no aisle seats and when we finished boarding I could see that the attendant on the ground had not been truthful. I did get a bulkhead aisle seat after the doors were closed, but I would like to know the truth from service people."
Ưu: "Fast boarding. Well organized. Good flight attendant crew although they need people with better English. Food was served hot and on schedule. Fair selection of movies. Poor selection of Tv programs"
Khuyết điểm: "Transiting from One flight to another in Taipei is no easy task. Signage is poor watering lounge features giant rocks for seating and I found out later that there is a proper lounge downstairs. No signage in English to tell you about the seating downstairs. Poor selection of food in terminal. we have to pay for WiFi and when you get it, it's very slow."
Khuyết điểm: "Food seemed rehydrated"
Ưu: "Flight arrived early"
Ưu: "The space between seats was spacious and the internet was available in my flight"
Khuyết điểm: "The food was bad and the staff was not serving the beverage until my food was almost at the end"
Khuyết điểm: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Ưu: "The entertainment was excellent, there were so many choices to choose from, it made the long flight less stressful....The Boeing 777-300ER was smooth and quiet for a twin aisle plane of its size. Lavatory was clean most of the time"
Khuyết điểm: "Even booking 3 months in advance, we could not select the seats. Our seats were assigned while checking in. Thus our family of 3 had to sit apart from each other."
Ưu: "Customer Care details and safety placed first. Restrooms always cleaned. Attentive staff."
Khuyết điểm: "Getting seat assignment late. No choices. Ended up window seat on emergency exit row. Three bulky men together shoulder to shoulder. CAL needs to seat us with more space"
Ưu: "The staff was amazing and the movie options were extensive"
Khuyết điểm: "We departed much later than anticipated and I missed my connecting flight as a result - had to spend an extra 10 hours at LAX until next flight available. The food was terrible, I only ate the fruit!"
Khuyết điểm: "Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out"
Ưu: "Clean aircraft and polite personal. Long flight but it was as pleasant as 12 hours in a plane can be. It was 1 hour late which messed up the next flight connection but it was 1 hour late to Taipei so they didn't lose any time."
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited movie selections & food was ok"
Khuyết điểm: "There was a delay with this flight or the previous one and we weren't told much"
Ưu: "The restrooms were very clean, and I appreciated that some even offered lotion. Staff were friendly and helpful."
Khuyết điểm: "I felt cold during the flight from Taipei to Los Angeles. I felt warmer with my jacket and two blankets, but it would have been nice to maybe have the air conditioning lower."
Ưu: "My emergency row seat"
Khuyết điểm: "The food was iffy, but w/e"
Ưu: "Love of the leg space on the 777."
Khuyết điểm: "Just the trip length, hehe."
Ưu: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Ưu: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Khuyết điểm: "seats were so uncomfortable.. felt like metal cups.. hardly reclined at all for a flight that goes over-night. Needs more comfort in seating."
Ưu: "The crew on ground and inflight all display the same attention to details professionalism and courtesy. Inflight food is the best, truly first rate."
Ưu: "On both way of my flight, it delayed one hour every time."
Khuyết điểm: "The economy class seats are too narrow and crammed."
Ưu: "Privacy, comfort, food, drinks (they even had blue label), snacks, attention to detail"
Khuyết điểm: "Sundry kit wasn't that great"
Ưu: "The staff is extremely friendly, speak great English and attentive. They sat me in an aisle, as per my request since I'm a bit of a nervous traveler. I really appreciate that."
Khuyết điểm: "The boarding process took a long time and got delayed and seats were double and triple sat."
Ưu: "Nothing about the flight I can recall was pleasant"
Khuyết điểm: "From the time we board at Taipei, the gentleman checking our ticket was rude. The flight crew member was not straighten out the customer who are loud and causing trouble for other customer. Seat was uncomfortable and small. I've suffered back pain due to the cramped seating and also my seat reclining was broken, every time I've tried reclining it just snap back. The food was bad, the bun/biscuit was hard when given to us."
Ưu: "I liked how friendly and courteous the Flight Attendants were"
Khuyết điểm: "Seats were a little cramped in Economy."
Ưu: "Good Improvement from past"
Khuyết điểm: "Wifi not included"
Khuyết điểm: "I booked a ticket 2 months ago and yet didn't get requested aisle seat for this 12 hours flight"
Khuyết điểm: "Boarding was delayed"
Ưu: "Would have liked better seats since we are so tall, but overall, very comfortable flight."
Ưu: "Really overall great flight for 13 hours on a plane. It did take 45 minutes to get to gate after landing but still a good experience. Flight crew really good job, good food, entertainment helped pass the time."
Khuyết điểm: "I couldn't get assigned seat options out of Ho Chi Minh."
Ưu: "the one they call pork noodles was excellent lavatory at the back was clean even at the end of 12 hour flight"
Khuyết điểm: "assigned seats 71 D & E had my head shaking when turbulence hit the plane. poor leg room as expected. i will continue to complain about this however fruitless, helpless & frustrating it is"
Ưu: "Same. Movies, staff, food."
Khuyết điểm: "Seats are too small"
Ưu: "The plane needed more leg room."
Khuyết điểm: "It was fabulous as always! Thank you. I love Delta!"
Khuyết điểm: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Ưu: "The flight was on time!"
Ưu: "Crew was extremely friendly"
Khuyết điểm: "Cleaner window"
Khuyết điểm: "Missed flight due to unnecessary delays"
Ưu: "Flight left on time and landed on time"
Ưu: "Crew was friendly"
Khuyết điểm: "Ticket printed out incorrect gate information"
Ưu: "Each employee on the plane was nice."
Khuyết điểm: "N/A"
Ưu: "Lots of movies to choose from."
Khuyết điểm: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Ưu: "I am usually happy with Delta."
Khuyết điểm: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Ưu: "Snacks and drinks and movies on point."
Khuyết điểm: "No cheese its."
Ưu: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Ưu: "Delta never ceases to amaze me. The flight was perfect!"
Khuyết điểm: "There’s nothing I can think of."
Khuyết điểm: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Khuyết điểm: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Khuyết điểm: "Small airplane, noissy"
Khuyết điểm: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Ưu: "Delta is professional and safe. The best fares ever."
Khuyết điểm: "Lack of food/snack choices. Seem like a shortage on ice."
Ưu: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Ưu: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Khuyết điểm: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Ưu: "Flight ifself was okay once on the plane"
Khuyết điểm: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Khuyết điểm: "Lost baggage. No one told us anything till after an hour"
Ưu: "Amenities, service, and punctuation of flight"
Ưu: "Safely made it from Florida to LAX on time with no incidents"
Ưu: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Khuyết điểm: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Ưu: "I liked that we got to my return destination early"
Khuyết điểm: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Ưu: "Love the hospitality and the staffs kindness"
Ưu: "Customer service was great"
Ưu: "Delta’s crew were professional"
Khuyết điểm: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Khuyết điểm: "Seatsnare ridiculously tight for a 6ft man."
Ưu: "The EXIT seat with nothing in front of me."
Khuyết điểm: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Khuyết điểm: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Ưu: "The boarding process was smooth, friendly staff."
Ưu: "Over cramped No Space for carry on slow service"
Khuyết điểm: "Over cramped No Space for carry on slow service"
Ưu: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Ưu: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Khuyết điểm: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Ưu: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Khuyết điểm: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Ưu: "Cabin crew were excellent and so friendly and down to earth."
Khuyết điểm: "The seats are very hard but I find this with all the airlines now"
Khuyết điểm: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Ưu: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Khuyết điểm: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Ưu: "Good service and food"
Khuyết điểm: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Khuyết điểm: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Ưu: "Entertainment was fine."
Khuyết điểm: "Food variety for lactose intolerant. Crew was bare able."
Khuyết điểm: "No entertainment for the whole 5 hr flight. Very bad"
Khuyết điểm: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."