Ưu: "The crew were superb and the bathrooms were regularly cleant"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "Great service. Clean plane, good seating"
Ưu: "A comfortable flight, with fine service."
Khuyết điểm: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Food, professional staff and crew"
Ưu: "Got me there and back on time!"
Khuyết điểm: "Could've had a larger movie selection"
Ưu: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Khuyết điểm: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Ưu: "crew and movives"
Khuyết điểm: "food was so so."
Ưu: "Short flight"
Khuyết điểm: "Dont have lots of option on movie"
Ưu: "Food staff and entertainment are generally top notch"
Khuyết điểm: "Didn't like headphone jack in panel display as it gets in the way of eating, which is a lot on international travel."
Ưu: "We loved the extra leg room. Staff was execellent."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Ưu: "I always enjoy taking Korean airlines. The crew is always the most helpful. The food is first class!! They are pretty well on time with their schedule. Over all I would give this airlines an A+. Will be using them again for my next trip"
Khuyết điểm: "It would be nice to have Wi-Fi in economy class."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Khuyết điểm: "At first, the plane was delayed for 4 hours due to weather. But then even when the plane was simply sitting on the tarmac, the airport would later delay for another 3 hours cleaning the airplane because they said that they lacked enough manpower to clean it."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Comfortable, easy, great service."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "great flight attendants"
Khuyết điểm: "Clean, great services, and good food"
Ưu: "More legroom Excellent service Good good"
Khuyết điểm: "Entertainment is dated - not much options and both videos and songs are not the latest. This can definitely be improved with more options"
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "With three little kids it was nice to be able to load early"
Ưu: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Khuyết điểm: "food was disappointing but better than most american airlines"
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "Fare was cheap w/ beuatiful service from korean airlines"
Ưu: "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
Khuyết điểm: "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
Ưu: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Khuyết điểm: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "I liked crews courteous speaking and manner that made me feel comfortable and cared for."
Khuyết điểm: "None."
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Ưu: "The time is not delayed"
Ưu: "Very friendly and accommodating crew."
Ưu: "The crew was organized and efficient."
Khuyết điểm: "Entertainment: movie choices were limited."
Khuyết điểm: "Seat cushion could use more cushioning. Larger portions of drinks served"
Khuyết điểm: "Good space with large seats. Good food and service."
Khuyết điểm: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Ưu: "Seating and service"
Khuyết điểm: "Flight to Haneda airport not Narita"
Ưu: "JAL flights to LAX are always great. Good food too."
Ưu: "Service was excellent"
Khuyết điểm: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Ưu: "Seats, movies, comfort"
Khuyết điểm: "No vegetarian options"
Ưu: "Friendly, clean. Great movie selection."
Khuyết điểm: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Ưu: "Service and Entertainment were great. Lots of legroom is great."
Khuyết điểm: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Able to accommodate many dietary requirements and friendly crew"
Ưu: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Ưu: "Flight was half full so was able to take aisle seat."
Khuyết điểm: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Ưu: "Everything. Was just outstanding."
Khuyết điểm: "No complaints"
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "Entertainment options were good"
Khuyết điểm: "Food was mediocre and long waits for restroom"
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Ưu: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Khuyết điểm: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ưu: "I love flying jal"
Khuyết điểm: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Ưu: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Khuyết điểm: "flight delays"
Ưu: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Ưu: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Ưu: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "I like everything about my flight"
Khuyết điểm: "There was nothing to dislike"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "food was great movies are updated flight attendants are professional and courteous"
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Khuyết điểm: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Ưu: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Khuyết điểm: "seats need a bit more padding"
Ưu: "JAL ' service is nice."
Khuyết điểm: "I didn't like MSG in food."
Ưu: "Attendants were very supportive. Food was very good."
Khuyết điểm: "Restroom smelled bad"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The stewardesses were wonderful-kind, considerate and hardworking. Great meals and constant attention offering drinks. The movie choices were terrific. I stayed up all night watching top flight movies that I had not seen. I would love to travel with them again!"
Khuyết điểm: "Nothing- except maybe the long trip. But if I have to take this long trip, I'd take it with them!"
Ưu: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Khuyết điểm: "Nothing really."
Ưu: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Khuyết điểm: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Ưu: "Best R/T I have had, service to food to cleanliness."
Ưu: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Khuyết điểm: "Long, long flight, not much leg room."
Ưu: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Ưu: "Great 12hr flight"
Khuyết điểm: "Loved everything!!"
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Khuyết điểm: "Great"
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Crew was prompt and courteous Entertainment choice was good"
Khuyết điểm: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Khuyết điểm: "Nothing"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Flight attendants were incredible!"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Khuyết điểm: "Everything the whole team was great."
Ưu: "very clean over a 9 hr flight , great seat and flight attendant"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Khuyết điểm: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room."
Khuyết điểm: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "I enjoyed the hospitality and attention to detail."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Khuyết điểm: "The VOML food"
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Khuyết điểm: "Food needs improvement"
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Khuyết điểm: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "Crews sympathy’s"
Khuyết điểm: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Ưu: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Khuyết điểm: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Ưu: "Spacious Premium Economy seats with excellent flight attendants looking after general wellness of customers."
Khuyết điểm: "In-Flight Wi-Fi has archaic plans… 30MB Chat App-only Plan for 2-Hours. It also usually has a pause button to halt and resume the internet session later, but there wasn’t one this time."
Ưu: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Ưu: "The service was excellent"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "Seats are spacious even for economy class."
Khuyết điểm: "None"
Ưu: "All crew members are very friendly and helpful, good service."
Khuyết điểm: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Ưu: "Staff was great as usual"
Khuyết điểm: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "The crew was terrific. Always smiling and helpful."
Khuyết điểm: "If you need more space economy is a tight fit. It would be better to upgrade."
Ưu: "Service was excellent!"
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "Great crew and cabin!"
Khuyết điểm: "Meals were just ok"
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "The service is exceptional!"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Khuyết điểm: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "everything good"
Khuyết điểm: "need new toilet"
Khuyết điểm: "the food was mediocre at best - had to ask for water couple of times"
Ưu: "Boarding was good and the flight time was shorter than expected."
Khuyết điểm: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Ưu: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Ưu: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Khuyết điểm: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Ưu: "Comfy chairs and good food on Singapore Airlines."
Khuyết điểm: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "The food is good. The service is excellent, always smiling and attentive."
Khuyết điểm: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Ưu: "The crew was very kind and helpful."
Khuyết điểm: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "The seat comes with foot rest attached to the front seat."
Khuyết điểm: "I asked for decaf coffee and the attendant totally forgot about my request."
Ưu: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Khuyết điểm: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Ưu: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Khuyết điểm: "Nothing"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Great service, great experience."
Khuyết điểm: "I liked it all."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Khuyết điểm: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Ưu: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Ưu: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Ưu: "Service was outstanding. The staff was attentive and helpful from start to finish."
Khuyết điểm: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Ưu: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Khuyết điểm: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Ưu: "Comfortable seats."
Khuyết điểm: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Ưu: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Ưu: "Good food. Very clean bathrooms. Great service"
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "Respectful crew"
Khuyết điểm: "Crew are ok"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "The crew was great, food was great and the seats wider and comfortable !"
Ưu: "Amazingly kind and helpful crew. Great food."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "FOOD WAS GREAT"
Khuyết điểm: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "Airplane and service"
Khuyết điểm: "None. Maybe save money and ride first class"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Ưu: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Khuyết điểm: "Food is just so so and they should give snack for long flights."
Khuyết điểm: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Khuyết điểm: "Nothing"
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "Excellent crew"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "Facial mask pack service"
Ưu: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Khuyết điểm: "Food disappointing"
Ưu: "Crew friendly and approachable."
Khuyết điểm: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Ưu: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ưu: "They served grewl twice I thought I was getting grewl with road kill to eat"
Khuyết điểm: "The food and seemed like one of the lady's working there did not like her job"
Ưu: "leg room was better than most."
Khuyết điểm: "seat cushions were kinda hard"
Ưu: "On time, excellent staff!"
Khuyết điểm: "Improve the food menu. The entertainment screen is a bit small and old."
Ưu: "I like how I asked for an aisle seat and it was given to me without hesitation."
Khuyết điểm: "No complaints."
Ưu: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Khuyết điểm: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
Ưu: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Ưu: "Good sized seats of A380"
Khuyết điểm: "They served wine about 40 ml with dinner ."
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "Service was as expected."
Khuyết điểm: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ưu: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Khuyết điểm: "The headphones only transmitted the sound through one ear."
Khuyết điểm: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Ưu: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Khuyết điểm: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Ưu: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Khuyết điểm: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ưu: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Ưu: "A bit delayed but still arrived almost on schedule"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "I didn't appreciate the fact their website does not offer a variety of choices like vegetarian or vegan or even low calorie or low salt options"
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Ưu: "Food is good. Movies are good"
Khuyết điểm: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ưu: "Service is good"
Khuyết điểm: "There is so much of delaying and layover"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "I got delay which make me dont have enough time to check in at LA"
Ưu: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Khuyết điểm: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."