The flight was on time and the boarding process was very smooth.
The Hawaiian airlines customer service is unmatched. From the counter to the flight crew, this is the best airline I’ve flown.
Really need vegetarian food options
The sales pitch for thier Hawaiian Airlines credit card went on way to long. Repeated the same thing several times (for what seemed like 5-10 minutes), and interrupted the entertainment system too. Just offer the card and benefits and stop there!
No entertainment / app didn’t work Crew should personally ask passengers to stow purses, backpacks and other small items under the seats so there is room for roll aboard luggage in the bins. An announcement was made but people ignore that unless they are personally asked. The crew was very friendly and helpful
Staff is always great but for the length of the flight you shouldn’t have to pay to see a movie. The food both ways was the same, basically a bad tasting hot pocket that was soggy. Lastly our return flight home was delayed over 3 hours and not even a meal voucher was offered by Hawaiian airlines. Overall poor service by Hawaiian airlines compared to the last time I went to Maui.
First flight from Kauai was cancelled: notified by text when in line to check in. Able to rebook from Kauai to Honolulu after a long wait. Actual flight from Honolulu to Long Beach was bumpy but otherwise comfortable with very good service.
Meals included. Entertainment could be better as the devices are outdated.
I couldn’t go because Maui mandated vaccines!
Ưu: "Boarded on time; crew smiling & attentive"
Khuyết điểm: "Don’t put anyone in Row 26, unless it’s free; No view at all.....,"
Khuyết điểm: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Ưu: "It was comfortable and food was served, which is rare on airlines."
Khuyết điểm: "Luggage lost .... and no food for vegetarians, only meat. I will be calling HA when I return from my cruise to enter a complaint."
Khuyết điểm: "Only one crew member was friendly"
Khuyết điểm: "N/A"
Ưu: "The crew was the best!"
Khuyết điểm: "No non meat or not red meat option on food. Very sad. If I wanted a veg sandwich Ihad to pay for it."
Ưu: "An entirely unexceptional airline that provides zero amenities for such a long flight."
Khuyết điểm: "Charge me $20 more a seat and provide a meal and in-flight entertainment."
Ưu: "Crew was friendly and helpful"
Khuyết điểm: "The chairs were definitely and lacked cushion in Hawaii Airlines"
Ưu: "Easy flight out of Oakland. Lucky the flight wasn’t full so had plenty of room for carryon. Landed at gate close to baggage claim area so that was plus too."
Khuyết điểm: "Entertainment options - didn’t download app because of bad reviews and didn’t want to watch old movies or pay for recent ones. Got a little bored mid way through. Would download movies for Netflix next time."
Ưu: "Timely flight, cabin was more spacious than United’s, and was kept at a comfortable temperature. Food and drink service was well timed and the meal was good!"
Khuyết điểm: "It was hard to connect to the Hawaiin entertainment app. Couldn’t get to load; couldn’t use it!"
Ưu: "Great crew - really made the flight enjoyable. They served a hot lunch and a cocktail before landing."
Khuyết điểm: "Plane was a bit dated. No internet or in-seat entertainment."
Ưu: "Hawaiian is just full of kind people and good vibes."
Khuyết điểm: "They can do better with service meals. I’ve noticed they have scaled back on the quality of food on flights. It’s one of few perks that differs them from most airlines, they used to serve quality warm meals."
Ưu: "The airplane had an outlet to charge your phone and eat seat had its own tv. The service was really good and everyone was super nice. I also liked that they showed you were on the map the plane was."
Khuyết điểm: "Not a lot of leg room"
Ưu: "All of the flight staff had wonderful customer service!"
Ưu: "Extra comfort seats were nice. Meal was nice."
Khuyết điểm: "I don’t want to watch ads on the plane. I already bought the darn ticket. Don’t make me watch ads."
Ưu: "Staff super friendly & nice."
Khuyết điểm: "Chicken teriyaki had a funny odor & tasted weird."
Ưu: "Lots of delicious snacks and meals!"
Khuyết điểm: "Bevridge cart was a little silly. Sometimes you could have soda and sometimes you could only have coffee or tea, but the sodas would be visible on the same cart. Most, if not all the ones you want to watch, of the movies and tv shows cost extra."
Ưu: "Overall I was happy. Would fly again."
Khuyết điểm: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Ưu: "Variety of shows to watch for free on flight. Great service and I️ love that they provide a meal."
Khuyết điểm: "Everything was great!"
Ưu: "Plane left on time and arrived early. Crew was friendly and accommodating."
Khuyết điểm: "Very crowded seating."
Ưu: "I got to my destination."
Khuyết điểm: "I felt cramped and didn't have much leg room."
Ưu: "The seating and the pleasant stewards."
Khuyết điểm: "NA."
Ưu: "The flight is short. I always look forward to the POG drink!"
Ưu: "Even though they didn't have hot water on the beverage cart, they brought a cup back to me after they finished serving."
Khuyết điểm: "There were no food options for certain dietary restrictions/allergies (without wasting money/not eating parts of the food options)."
Ưu: "Nothing was enjoyable the staff was rude and of zero help. the entire experience affirmed our decision to never use hawaiian airlines again."
Khuyết điểm: "Everything..."
Ưu: "On time departure & arrival. Also gave us plenty of water to drink."
Khuyết điểm: "One of the flight attendants was not very nice."
Ưu: "Flight attendants were kind and humble. Good food."
Ưu: "The crew, as on most of my Hawaiian flights were very pleasant and accommodating. The seating on their airlines are generally very comfortable and spacious."
Khuyết điểm: "I had selected an aisle seat when I booked the flight and was moved to a center seat without my knowledge. When I made this known to the attendant, she left to check to see if they could move me, later returned to tell me that because I was already seated they couldn't move me, though I had made it known to her prior to taking my seat. Most Hawaiian flights have in flight movies and power ports, this particular flight had neither."
Ưu: "The planes were on time on all flights. The boarding process was orderly and efficient."
Khuyết điểm: "We had reserved specific seats well in advance, but they were changed without our knowing."
Ưu: "Flight crew was friendly."
Khuyết điểm: "Staff at the first class check-in counter show a lack of urgency and an unwillingness to help you. Boarding staff was rude and disorganized."
Khuyết điểm: "The food was not a good value and the free meal was poor."
Ưu: "Hawaiian airlines is the best airline!"
Ưu: "Seating space was good when the person in front of you didn't recline. Crew was nice and boarding was easy. Like the flow of the Airbus. Food was airline food. Like the wine with dinner and the welcome drink to Hauwaii."
Khuyết điểm: "The seating was good but allows the seat in front of you to recline to far. Some recline is fine but theirs is too much leaving you unable to fully use your tray, and if the entertainment was decent, to watch it. Entertain was very disappointing. Paying for entertainment on a 5 hour flight that has lots of families is ridiculous. Already have to pay for luggage and seat upgrades. They make having meal a big deal but when you don't offer any entertainment and no wifi and for what yo u pay for a ticket is very disappointing."
Ưu: "Hawaiian's staff were friendly and the planes have been clean and comfortable."
Khuyết điểm: "Nothing"
Ưu: "Friendly staff."
Khuyết điểm: "None"
Ưu: "Comfortable compared to my other flights"