Entertainment did not work for us
Paperwork and process, your airline sucks
There was no food to review unless you consider pretzels as a food. No movies because there were no movie screens. Stewards were nice and attentive.
While I can understand that the airline industry is a tough business, I did have a horrible experience with American Airlines. This will probably be my last time booking travel with this airline. To start, my first return flight on Sunday July 25th at 5:00 pm, AA 2779, had been delayed for more than six hours and the gate agents canceled our flight at the last minute. This problem occurred due to short staffing and the airline was unable to find a replacement co-pilot. As a result, I had to stay an extra night in Chicago and spend 120 dollars on a Lyft ride-share from the airport. However, I did manage to secure another flight during the following day, AA 4962, and I was happy to finally arrive home. Please take all of this into consideration and I would demand some compensation for the inconvenience.
Ưu: "Crew was very nice."
Khuyết điểm: "They should have had vodka for bloody mary and good needs to be improved"
Ưu: "Clear instructions, clean plane, flight on time."
Khuyết điểm: "Getting food service back on plains."
Khuyết điểm: "American Airlines is on top there game"
Ưu: "I got an unexpected box lunch. Food was good. Thanks."
Khuyết điểm: "Seats were cramped. A little more elbow room would be welcome."
Ưu: "Nothing to write home about."
Khuyết điểm: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Ưu: "Fast. Arrived early."
Khuyết điểm: "More room."
Ưu: "Flight diverted. Poor communication"
Khuyết điểm: "Realistically explain options of what may happen due to weather issues"
Khuyết điểm: "Flight attendant was exceptional."
Ưu: "Crew did a terrific job."
Khuyết điểm: "Seats were too cramped and flight was overbooked. AA canceled us off flight and gave up our seats even though we were already confirmed."
Ưu: "It was on time and efficient. Easy flight and I liked the announcements."
Khuyết điểm: "Nothing everything was great!"
Ưu: "The gate crew handled the delay as best they could."
Khuyết điểm: "Seems that a crew timing out could be better anticipated."
Khuyết điểm: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Ưu: "Never even made it on this flight because the first flight was ruined and delayed severely"
Khuyết điểm: "The fact that my travel plans were entirely derailed and I had to book with another airline"
Khuyết điểm: "Delayed two hours. Food just ok. Seats terribly uncomfortable"
Ưu: "Nice quick, timely flight."
Khuyết điểm: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Khuyết điểm: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Khuyết điểm: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Khuyết điểm: "Flight was delayed"
Ưu: "Friendly staff great pilots we got up and down safely...."
Khuyết điểm: "No time to grab lunch all I had was pretzels do you"
Ưu: "NYC-LAX leg was comfortable, spacious and quiet"
Khuyết điểm: "Delays at baggage claim."
Ưu: "Entertainment on screens"
Khuyết điểm: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Ưu: "Timely, good service."
Khuyết điểm: "Would have helped to know that IB4158 was also AA44."
Ưu: "That our pilot was giving us updates as to why we were slightly delayed."
Khuyết điểm: "Our flight attendant didn’t know what food we were getting. When someone asked in front of me, she said “I’m not sure it could be either turkey or ham”. If you serve customers from all walks of life including Hindus, vegetarians, Islam, Judaism, it should be expected that the flight attendant know if that is turkey or ham. Another thing is that there was no final check by the flight attendant. We landed with tray tables down, seats recline, and people were still on their laptops."
Khuyết điểm: "The seats are very tight."
Ưu: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Khuyết điểm: "Food. No individual entertainment unit."
Ưu: "I hope I never fly American again!!! We were supposed to leave at 2.pm, but dud not until 11 pm. The AA customer service staff wanted to charge me $ for my carry on! We missed our connection of course! Had to wait 2 hrs at next airport for a hotel. Did receive food vouchers and luggage was checked in right away (good thing). But overall ridiculous! Missed an entire day due to AA not having another plain? Or not finding another way to put passengers in other flights."
Khuyết điểm: "Customer treatment and lack of interest on custmer satisfaction. The Denver staff was changed so often they had no clue about customers needs and it was all about making the bucks for the airline."
Ưu: "The cabin was beautiful, the crew was SO friendly and very helpful in every way. The best Flight Attendants!!!! This was the best flight I've had in 30 yrs. I can't say enough great things about this leg of our trip. Food was good for airline food.....I just spent 9 days in Italy eating the best, so hard to compare with! I'm a retired Flight Attendant."
Khuyết điểm: "delayed 2 hrs in perfect weather"
Ưu: "Pilots were excellent and flight crew was good."
Khuyết điểm: "I signed up for a British Airways flight and American Airlines flew the route."
Ưu: "Not one thing"
Khuyết điểm: "Ancient aircraft Bad food No wifi No chargers Seat won't incline Seats were falling apart"
Ưu: "You never let me know in advance, I had to go to aa terminal. I almost lost this flight in Sfo airport."
Khuyết điểm: "see review headline above"
Khuyết điểm: "Plane was delayed by 4 hours due to mechanical issues"
Ưu: "Good service in 1st class."
Ưu: "This airline is evil."
Ưu: "Aircraft, cabin service, food and entertainment was excellent. Although I booked on BA, the flight was operated by AA. Next time I'll be booking on AA directly. AA services far surpassed BA."
Khuyết điểm: "NA"
Ưu: "New airplain."
Khuyết điểm: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"
Ưu: "The plane boarded quickly and on time, the flight went smoothly."
Khuyết điểm: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Khuyết điểm: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Ưu: "Flight was early both ways. Pleasant experience"
Khuyết điểm: "N/a"
Khuyết điểm: "Several consecutive issues delayed our start, then had a weather hold before we could descend. VERY crowded, got stuck with a window seat with a very large man next to me--better than B or D, at least."
Ưu: "The crew was friendly and helpful"
Khuyết điểm: "Paying extra for seating and not sitting next to my wife"
Khuyết điểm: "Apparently due to staffing issue I sat in a plane for 2 hours before it took off causing me and my partner to miss our connection."
Ưu: "Overall, I liked the experience. Usually, I fly with southwest but I liked the price and comfort with American."
Khuyết điểm: "Deley for 30 minutes on take off 10 minutes on landing"
Khuyết điểm: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."