Khuyết điểm: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
Ưu: "Flight times are great, and flying from U-Tapao Airport, now that the new terminal is open was so simple, quick and easy. Plentiful cheap car parking available a very short walk from the airport building."
Ưu: "Everything was perfect. Crew was nice."
Khuyết điểm: "The one think i could think of is if the plane was a little bit bigger."
Ưu: "The crews made good service."
Khuyết điểm: "Passengers should select more juices in a service"
Khuyết điểm: "We got stuck sitting by an obese intimidating man who rs Sat in one of our seats rather than the middle seat he was assigned. So intimidating, did not feel comfortable addressing this with the stewardess"
Khuyết điểm: "Everything was good for the most part. Seats are a little cramped so it is one arm rest per person."
Ưu: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
Khuyết điểm: "N/a"
Ưu: "Super quick flight - 40 minutes but they still passed out a snack which was a pumpkin pastry and a full bottle of water with coffee or tea. I didnt expect it but was appreciated!"
Ưu: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Ưu: "Attendants are very courteous and professional. They served a hot meal within 30 minutes of take off."
Khuyết điểm: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
Ưu: "Food snack / water is a plus."
Khuyết điểm: "Long wait and delayed. Better support on ground at destination. A bit confusing overall"
Ưu: "On time, more legroom, complimentary meal and wine."
Ưu: "Because the plane was not full I can to change my place easy"
Khuyết điểm: "The plan was pretty old but the price was cheaper so it’s equal"
Ưu: "Provided food without any cast in low budget flight"
Ưu: "Efficient and friendly service. Great experience. Loved it"
Ưu: "Food on a one hour flight? Wow. Drinks coming out fast as well as food."
Khuyết điểm: "sent our bags to the wrong city... couldn't get them until the next day. crew wouldn't tell us what was happening and the flight was delayed several times"
Ưu: "Bangkok Airways inc is Thailand’s best domestic carrier. Their Koh Samui airport is just magnificent"
Ưu: "Crew was pleasant. Aircraft was clean. Hot meal on short (1 hour) flight was a pleasant surprise."
Khuyết điểm: "Bangkok terminal is a real greenhouse. It can be quite hot. Few food options in terminal; it is all (upscale) shopping. Boarding delayed 30 minutes without any announcements. Seat pitch is shortest I have ever seen. Tall people (>6') would not be comfortable in economy class."
Ưu: "Cabin crew is very friendly and host."
Khuyết điểm: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Ưu: "Realxing in the lounge, tasty popcorn."
Khuyết điểm: "Loud obnoxious and rude tourist."
Ưu: "Good, friendly service. Flight was on time!"
Ưu: "Airport was so nice and open and free snacks!"
Ưu: "Staff, airport were great!"
Ưu: "Loved my first time flying on Bangkok Airways. The crew was handsome and beautifully groomed in their uniforms. Service and food was great. Leg room and comfort was good. Pilots were great, supported by the mechanics, air traffic controllers, etc. Very positive experience. Carol"
Ưu: "Smooth simple not a problem..."
Khuyết điểm: "What happened to the LOUNGE area in Hat Yai ? In part the reason I choose Bangkok Air was for the convenient lounge area ... which is now NO MORE,,,, very sad!"
Ưu: "Polite courteous staff and crew."
Khuyết điểm: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Khuyết điểm: "It should be connected flight but I pick my luggage and again check inn at counter"
Ưu: "Great service, loved the meal, quick trip without delays or hold ups! Disappointed that I didn't realize all passengers could use the lounge but great perk!"
Khuyết điểm: "Plane was on the older side and a little noisy but quick & efficient trip, lots or room (early morning flight) and meal included!"
Ưu: "Polite staff, clean aircraft."
Khuyết điểm: "Boring food/snack. Small leg room."
Ưu: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Khuyết điểm: "Our Flight was cancelled and Never recieved an email. Was not told until we arrived at the airport well over 2 hours before our flight. They said all the direct flights had been booked so our 3 hours travel day turned into a 7 hour travel day with two flights and a layover. On top of that, they then lost my friends luggage in the confusion. Hardly helpful with the rescheduling or lost luggage. Only plus was that when it was found it was delivered to our hotel."
Ưu: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Khuyết điểm: "Just an older plane, otherwise no complaints."
Ưu: "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
Khuyết điểm: "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
Khuyết điểm: "No entertainment on this aircraft"
Ưu: "The crew was very friendly."
Khuyết điểm: "The bus to and from the plane was a nuisance and the food was horrible. the seats were hard and the tray table was dirty. I spent a lot for our tickets going around Thailand and definitely Bangkok Airways did not impress us. Thai Airways wasn't much better."
Ưu: "Once we were airborne, crew worked efficiently to provide a quick meal service on an otherwise full and very short flight"
Khuyết điểm: "Extreme delay due to weather... poor passenger communication and total chaotic check-in at Koh Samui due to flight cancellations..."
Khuyết điểm: "Very small aircraft. Can't take on your hand luggage roller"
Khuyết điểm: "Ca celled flight"
Ưu: "they actually give you food!!"
Khuyết điểm: "Viet airline seat is very uncomfortable!!"
Ưu: "In-flight meal even on a 45 minute flight. Loved the free lounge with snacks before the flight as well - which included wifi. Plane was nearly new. Service was fantastic..."
Ưu: "Overall it was a good experience. I flew from koh samui to Phuket. It was an hour. It was seamless."
Ưu: "The plane was clean and the staff friendly."
Khuyết điểm: "it was a short flight i do not eat on these flights Entertainment poor due to short flight Overall no reason to be dissatisfied"
Ưu: "No hassle. Organized."
Ưu: "That we flew the same day as we were told."
Khuyết điểm: "Sitting at the airport for 9 hours."
Ưu: "For a short flight, one (1) hour, I was given a meal! I would definitely fly with Bangkok Airways again!"
Khuyết điểm: "-"
Khuyết điểm: "I like that this airline serves food, even on short flights. But this time it was not good at all -- some kind of fish curry. Bleh. We also waited a long time for our baggage in Phuket -- a very small airport so there was no excuse for the wait."
Ưu: "Easy check in, on time, no hassle, good meal, nice flight overall."
Khuyết điểm: "Flight crew is great!"
Ưu: "Food. Entertainment"
Khuyết điểm: "Flight atten"
Ưu: "Smooth landing and take off"
Khuyết điểm: "Entertainment. Not able to choose and no wifi"
Ưu: "Crew was amazing, best airline i have ever flown hands down. Best food, best service best everything."
Khuyết điểm: "An airplane that has aisles every two rows so you never have to ask people to get up to go use the bathroom."
Khuyết điểm: "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
Khuyết điểm: "The gate change notification on my phone was excellent"
Ưu: "The crew were so polite and helpful."
Khuyết điểm: "Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class."
Ưu: "Asiana staffs are so great with good service!!"
Khuyết điểm: "None"
Ưu: "Food and crew were great!"
Khuyết điểm: "Nothing"
Ưu: "Food choices were great, Crew were friendly, fast and efficient, Toilets were kept clean, organized and stocked the whole time."
Khuyết điểm: "More choices for movies, and i wish subtitles in English would be made available even when watching the movie in English."
Ưu: "Crew is great and professional"
Ưu: "Nothing! I was upset the whole trip!"
Khuyết điểm: "They made me cancel my 6 month stay to a 30 day stay when I arrived at the airport, otherwise they would not allow me on the plane! They said I needed a vista for the length of stay which I always get when I am in Manila for the past 8-10 years that I have been going without any prior warning before I confirmed this booking! I was charged $500.00 to change the departure date! Outrageous!"
Khuyết điểm: "It should have been good but I requested wheelchair for my dad who is 78yrs old and he has SCIATICA and cant walk for long time, coming from the Philippines it was ok. But once we areive at incheon. They did not bother to give any wheelchair at all these crew doesnt not care. They dont have compassion. Im very disappointed to asiana"
Ưu: "on-plane service is good"
Khuyết điểm: "back-office support is very poor. for example their online flight info system is faulty, they cannot figure out the date the plane arrives! mo kidding."
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Ưu: "All staff were very nice and kind. Best experience!"
Khuyết điểm: "None"
Khuyết điểm: "Transfer in Busan is a disaster"
Ưu: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Khuyết điểm: "It took an hour to get our luggage in Seattle. Too long!"
Ưu: "They let me sleep."
Khuyết điểm: "The guy sitting next to me. LOL."
Ưu: "I do like the Asiana airlines, they do arrive and depart as planned and they have a decent selection of food good service from the flight attendants. Pretty much, overall good experience in the plane"
Khuyết điểm: "I personally can't say I didn't like anything in the Asiana airlines. overall it's been a great experience"
Ưu: "Food was great, love the extra leg room as a 6ft tall guy, flight attendants were awesome"
Ưu: "I had no idea Asiana is this nice. Crew, food and aircraft were all nice! Had a great time flying with them."
Khuyết điểm: "I just didn’t like that they didnt tell me im gonna be seated next to person carrying a dog on a previous asiana flight. Im not comfortable with dogs and i understand they wanna create an animal friendly atmosphere but what about those who are not comfortable around animals?"
Ưu: "On time arrival."
Khuyết điểm: "The seats were not too good, a bit outdated"
Khuyết điểm: "Korea to Phnom Penh the food could be better."
Khuyết điểm: "The sound of the intercom during announcement of pilot coz it is weak."
Ưu: "Food and flight crew"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was very hot in the cabin. We were told that it was airline policy to keep the cabin that temperature. There is no way to adjust the temperature yourself. Also the chicken entrees should be avoided. If given the option chose the Korean meal."
Ưu: "Staff were excellent. They're the big part of the reason why we fly Asiana. American-owned airlines are rude, old and crabby."
Khuyết điểm: "The food was hit or miss. Our first meal was ok. 2nd meal was just a sandwich which is not that great. The 3rd meal which was chicken was dry and tasteless. My husband and I couldn't eat it. It's like eating a styrofoam cup."
Ưu: "Asiana's pilots? Awesome they are fantastic when it comes to landing ang taking off? Very very smooth you don't feel it you don't feel a bump , that's one thing I like and the best quality of this airline! Fantastic ... I have taken asiana airline all the time"
Khuyết điểm: "Sometimes food but it's okay."
Ưu: "Crew was kind"
Khuyết điểm: "Seats were uncomfortable, entertainment was broken, food was bad."
Ưu: "Crew was kind and attentive"
Khuyết điểm: "Long ques to board and food choices were not well informed and extremely limited if you don't eat pork"
Ưu: "No tv, no complimentary water no food no nothing The poorest experience ever"
Khuyết điểm: "This company shouldn't be legally running It's a gigantic scam Didn't even know such a airline even existed"
Ưu: "Good food and service"
Khuyết điểm: "Nothing"
Ưu: "The crew was nice and friendly and efficient."
Khuyết điểm: "Business class seats don't lie flat completely and angle down so you feel like you are sliding down. Also the padding in the seats is horrible and uncomfortable. Also the entertainment is ancient!! Needs to be updated ASAP."
Khuyết điểm: "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
Ưu: "the food, the plane ride the shows that were showing on the flight"
Khuyết điểm: "nothing"
Khuyết điểm: "The service was excellent."
Ưu: "I love the tv's and the cleanliness"
Khuyết điểm: "I slept the whole time at the window seat so I wasn't distirbed so I didn't have any hiccups! Perfect flight"
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
Khuyết điểm: "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
Ưu: "Good service and food."
Ưu: "Very limited choice of movies and the system is slow and out dated"
Ưu: "From Seoul, the staff were all quick and prompt."
Khuyết điểm: "JFK Front desk clerk( she seemed to be an indian or Latin Indian) were so rude and she looked to have no idea for her job. Sorry to grade for " Boarding, Mediocore" Nevertheless, the girl made us too confused. our departure to HK thru Seoul, she gave us boarding pass only to Seoul and my husband uses a cane due to leg pain. ( he can not bend his leg properly). I asked her to give a front seat. She simply ignored my request. At least, she should better say yes or no! However, other staffs helped us!"
Khuyết điểm: "I don't have the exact flight times but flight from Seattle to Korea was suppose to arrive in Korea at around 18:00 and leave for Ho Chi Ming at 19:00. It arrived after 18:00, boarding was suppose to be at 18:40 but by the time I was able to get on the rail to the main station it was 18:40. Luckly a crew member had a sign and was calling out "HCMC". Luckily I am in good shape because we ran through the airport to the next connection as they were getting ready to close the plane doors. Need to have someone walk and time, the time of arrival from Seattle into Korea, onto the rail, to the main station and distance to gate 40. You may very well miss your flight."
Khuyết điểm: "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
Ưu: "Check in was good"
Khuyết điểm: "Food. Don’t serve anything if it is going to be that bad. And offer beverages"
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Khuyết điểm: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Ưu: "Plane is good"
Khuyết điểm: "Delay 2x poor"
Ưu: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Khuyết điểm: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Khuyết điểm: "On-time departure"
Ưu: "The crew was great."
Khuyết điểm: "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
Khuyết điểm: "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
Ưu: "The flights left and arrived on time."
Khuyết điểm: "When connecting from a domestic flight to an international flight in Hanoi they do not check your bags to the final destination. They also do not inform you that you have to change terminals when arriving in Hanoi. I barely made the connection because of these two issues."
Ưu: "The fact that it was an over night flight."
Khuyết điểm: "1) The service was terrible terrible. 2) food was extremely poor. You cannot offer *only* pork and fish. 3) Bad entertainment system. Namely no movie descriptions, bad infotainment system navigation. Poor subtitle choice."
Ưu: "The entire flight was pleasurable. The crew was outstanding."
Khuyết điểm: "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
Ưu: "The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!"
Khuyết điểm: "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
Ưu: "Entertainment was ok"
Khuyết điểm: "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
Ưu: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Khuyết điểm: "Every one of our legs was delayed, which contributed to tight transit times."
Khuyết điểm: "Smile"
Khuyết điểm: "They changed the time without notice and wouldn’t even accept checked baggage."
Ưu: "It was okay, really overpriced for what would have been a fine low-budget flight, like an Air Asia. If I had paid $200 or less for the flight, I would have no complaints about the comfort and service. But I paid over $600, so I'd expect a little more."
Khuyết điểm: "Seat comfort, food, entertainment, boarding, disembarking."
Khuyết điểm: "Refurbishment of the seats"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "The people at the counter helped me and were great"
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Service and friendly staff"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "The food was pretty good and the check-in process was also fairly smooth."
Khuyết điểm: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "friendly crew. flight departed on time"
Khuyết điểm: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Khuyết điểm: "The Vietnam airline has little consumer orientation"
Ưu: "evrry thing"
Khuyết điểm: "none"
Ưu: "The crew was really polite, nice and helpful, a good change for someone that uses Chinese airlines"
Khuyết điểm: "The food was really dreadful and I am used to the Chinese airlines standards so the bar is really low. Beef or pork as options, the meat was really bad"
Ưu: "On time, clean, nice staff."
Khuyết điểm: "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Priority boarding for pregnant passengers, leggy and clean"
Khuyết điểm: "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Great experience. Everyone very helpful."
Khuyết điểm: "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Ưu: "Flight schedule on time"
Khuyết điểm: "Very little leg room. Claustrophobic with high seats blocking any view of windows. Food was basic with stale bread. Person in front had seat reclined for the whole trip even though she was reading. Also down during lunch. Infuriating."
Ưu: "The usual Vietnam Airlines pleasant effective service ... Maybe not as many bells and whistles as others but then nor is the price"
Khuyết điểm: "Nothing"
Ưu: "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
Khuyết điểm: "Travellers should be informed about the restrictions and guided on what should be done."
Ưu: "No and No! Seat was cramped. Crew was ok"
Khuyết điểm: "If they weren’t always on the PA. I was trying to read and someone was always talking"
Khuyết điểm: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ưu: "so far so good. no complain."
Khuyết điểm: "short trip okay . everything great. keep up the good job."
Ưu: "The new seats are good. I didn't get any back pain."
Khuyết điểm: "Not much."
Khuyết điểm: "I didn’t have any food so am unable to comment on this"
Khuyết điểm: "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Khuyết điểm: "Baggage problems in transit"
Ưu: "Staff were very helpful and friendly. Even let me off some money for a drink"
Khuyết điểm: "Checking in took way longer than needed"
Khuyết điểm: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Ưu: "We arrived safe"
Khuyết điểm: "Left large with no explanation. Uncomfortable. No entertainment or free food. I mean none"
Ưu: "Cabin crew was nice and professional."
Khuyết điểm: "Seats are a bit cramped up."
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Khuyết điểm: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Ưu: "The customer service representatives were very cordial"
Khuyết điểm: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."
Ưu: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Khuyết điểm: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Khuyết điểm: "It was a night flight. Inflight light was on almost throughout the entire flight."
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Khuyết điểm: "All ok"
Ưu: "Overall in flight experience quite good."
Khuyết điểm: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Ưu: "He flight boarded on tkme"
Khuyết điểm: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Ưu: "On time boarding ...very efficient"
Khuyết điểm: "Offer same type of value food...even worst tasteless"
Khuyết điểm: "Seating is very uncomfortable."
Ưu: "Nice place fun"
Khuyết điểm: "Well it's alright"
Ưu: "friendly cabin crew"
Khuyết điểm: "delayed flights"
Ưu: "Pilot was communicative and smooth landing"
Khuyết điểm: "Long check in. Didn't allow us to mobile or online check in for some reason"
Khuyết điểm: "Delay for 1 hour"
Khuyết điểm: "Late flight, not enough announcements"
Khuyết điểm: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Ưu: "Quick easy and simple. Staff were very friendly."
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Khuyết điểm: "No communication of baggage fees - desperate service"
Khuyết điểm: "Flight delayed no free water never again"
Ưu: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Khuyết điểm: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Ưu: "on time friendly staff KL is good airport easy to get through and in to town on the train"
Khuyết điểm: "even on buses in asia you are given drinking water pay for it here"
Ưu: "Take off and landing was smooth."
Ưu: "Turnaround is fast, efficient boarding."
Khuyết điểm: "State of cabin may not be 100%, due to same fast turnaround."
Khuyết điểm: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
Ưu: "We reached our destination"
Khuyết điểm: "When researching flights, I really wish AirAsia's procedures were spelled out. Having to pay for each checked bag and each kg over a relatively low allowance was extremely annoying. Even worse, each leg of the flight (due to a layover) required payment. In addition, paying for the seat, paying for peanuts and water?? Probably the worst was the air crew refusing to give a blanket to my freezing fiance without purchasing the pillow, blanket and eye mask bundle. Seriously?? Then towards the end of the flight, the crew walk the aisles holding alcohol and perfume trying to peddle their duty-free products on the plane itself. It was quite evident by this point that the competitve ticket price is a hoax, and all that they are interested in is getting as much money from you as possible. Unless I have no choice, I will never fly this airline again. Please, warn people of these practices BEFORE they purchase the tickets!!"
Ưu: "On time flight. Pleasant attendants"
Ưu: "Ease of web checkin but it took too long to drop off luggage"
Khuyết điểm: "No inflight entertainment. Had to buy food including all beverages."
Khuyết điểm: "All thing baaaaad"
Ưu: "Absolutely nothing."
Khuyết điểm: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Ưu: "On time"
Khuyết điểm: "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
I was moved to a row of empty seats and it made my flight very comfortable. Unfortunately I got sick on the flight but the attention received from everyone was first class and may very well have saved my life. Thank you Scoot.
At least they shoud have offer water 🤭
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
Ưu: "The crew was excellent, especially the stewardesses."
Khuyết điểm: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "No delays"
Ưu: "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
Khuyết điểm: "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Khuyết điểm: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Khuyết điểm: "N/A"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "Can't complain"
Khuyết điểm: "Cheaper? :) !"
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Khuyết điểm: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Khuyết điểm: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Khuyết điểm: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."
Khuyết điểm: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Khuyết điểm: "It was moving a lot!!! :\"
Khuyết điểm: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Khuyết điểm: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Khuyết điểm: "Disorganized boarding"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Ưu: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Khuyết điểm: "Delay one hour"