Our connecting flight was cancelled, then our luggages were loaded onto a different flight that came in after the day of our arrival at Philadelphia. We arranged that we would pick-up rhe luggages from the airport, but AA delivered them instead. So we got our luggages at the end of the day already.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
Ưu: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Khuyết điểm: "The movie selection could have been much better for such a long flight."
Ưu: "crew was excellent!"
Khuyết điểm: "Menu options, movies"
Ưu: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Khuyết điểm: "The food was a little bland, but that is nit picking. For airline food, it was very good."
Khuyết điểm: "Better food"
Ưu: "Great service for economy. Very attentive flight attendants."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ưu: "I think Japan Airlines is the best airline."
Khuyết điểm: "No additional comment"
Ưu: "The crews were very kind and helpful."
Khuyết điểm: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Khuyết điểm: "Please contact me immediately!"
Ưu: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Khuyết điểm: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Khuyết điểm: "Double standard"
Khuyết điểm: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Ưu: "Everything was excellent no complaints"
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Khuyết điểm: "Everything was great!"
Ưu: "The seats were comfortable for economy, but that's about it. Unfortunately, everything else ranged between mediocre and okay. For non stop to Japan, I'd rather fly ANA."
Khuyết điểm: "The whole entire class system that they are beholden to as if we're still living in feudal Japan. Swiss & Lufthansa serves more meals and at higher quality than JAL. The drinks were also blah. JAL focuses more on their Business Class and First Class Passengers. Even their luggage comes in first."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Ưu: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Khuyết điểm: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Ưu: "Economy seating the best in the business."
Khuyết điểm: "Old movies"
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Very good premium economy seats and airline service was excellent - highly recommended"
Ưu: "It was the best flight and airline I have flew so far. The crew was extremely professional and very helpful, the space between the sits was great and I didn't feel cramped into the sit like on any other airline. Food was excellent also!"
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Khuyết điểm: "Everything else ok"
Ưu: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Khuyết điểm: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "Very clean. They check the bathroom pretty often un-like AA. Good food."
Khuyết điểm: "I always prefer this airlines."
Ưu: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Khuyết điểm: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Ưu: "The schedule was convenient to get to Tokyo quickly Check in was fast"
Khuyết điểm: "The food was more "modest" than I'm used to, but my expectations aren't high"
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "Excellent customer service!"
Ưu: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Khuyết điểm: "I wish they had a larger movie selection, but they had most "New Releases"."
Khuyết điểm: "Food was below standard."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "The crew was friendly and the sevices, food & entertainment were great. On 777 airliner, private entertainment system with wide movie selection. Seats have AC outlet and USB charging outlet."
Ưu: "The flight was smooth boarding and sailing with excellent service."
Ưu: "The flight attendants were very accommodating super friendly."
Khuyết điểm: "The food . I had a stomach ache with one of the salmon(raw) salad. It was horrible!"
Ưu: "Crew was friendly, eager to help. Flight arrived on time."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "The crew was very good."
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "The stewardesses were kind and courteous, attending to every need with a smile."
Khuyết điểm: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Khuyết điểm: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Khuyết điểm: "Breakfast option"
Khuyết điểm: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Wish there was more movies in English"
Khuyết điểm: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "crew was awesome! Service was outstanding"
Khuyết điểm: "a little warm on the plane. food was ordinary"
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
Khuyết điểm: "Nil"
Ưu: "The airline gave us pillows and a small cover"
Khuyết điểm: "The food was nasty, and no air circulation plus so hot in there"
Ưu: "The plane they used was B-787"
Khuyết điểm: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Everything was wonderful!
Flight food is not good quality. So improve qty and quality.
Airport staff are good but no signage to help incoming passengers unless you know the airport in Doha.
Try to avoid the delay in boarding
Qatar airlines is good to me. No complaints. Great service and great people
Tried to contact customer service for several times but failed to contact. Strong customer service is required.
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "I had a cheap ticket and expected much less, but food was great, crew was creat, boarding was easy."
Khuyết điểm: "The boarding was on small plane parked far away from the terminal and we had such a long bus ride I started to think "what is going on"..."
Ưu: "Excellent crew. Very good food. Comfortable seats."
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Ưu: "Seats were ok but they often were out of vege options"
Khuyết điểm: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The crew was excellent. The plane was new."
Khuyết điểm: "There was a limited choice in movies. Boarding and deplaning took a while."
Ưu: "Crew was professional"
Khuyết điểm: "Plane is dirty Food is disgusting Bags treated so badd"
Khuyết điểm: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Khuyết điểm: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Ưu: "Nothing to be liked on this Flight"
Khuyết điểm: "Poor Service, they were even out of food."
Khuyết điểm: "Nothing"
Ưu: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Khuyết điểm: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Ưu: "Overall services"
Khuyết điểm: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Ưu: "The in flight service was good"
Khuyết điểm: "The time it took to get the baggage. It took over 2 hours"
Ưu: "Crew and food"
Khuyết điểm: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Good legroom, friendly crew."
Ưu: "Great service. Great food. Solid entertainment."
Khuyết điểm: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Ưu: "Crew helped with my bags."
Khuyết điểm: "Lack of film choice"
Ưu: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Khuyết điểm: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Ưu: "Felt like a new plane, with great service!"
Khuyết điểm: "Security. They sealed my iPad for special screening but didn't mention they needed kindle as well so I had to repeat security screening in Doha twice."
Ưu: "Solid movie selection, good food"
Khuyết điểm: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Khuyết điểm: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Ưu: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Khuyết điểm: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Khuyết điểm: "No entertainment"
Ưu: "Plane was perfect"
Khuyết điểm: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Khuyết điểm: "Food - very mediocre and felt like each meal was similar"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "the crew, the comfort, the entertainment."
Khuyết điểm: "My first time on Qatar, I'd heard only good things. The food was surprisingly bad, tasteless or bad tasting. Sure I'd take Qatar over most other airlines, but it seems maybe there are cutting corners on their food."
Ưu: "Worst service from hyd to doha"
Khuyết điểm: "I have travelled fro hyderabad to miami,i had a bad experience at hyderabad air port at qatar counter for baggage Please baggage standards should be unique across all airports travelling from miami they accepted the laptop bag plus 7kg small trolley cabin luggage In retun journey qatar pople said laptop and small trolly bag should be of 7kg .my laptop itself 6kgs is there and they charged me 65usd as excess luggage. I said iwas not charged extra at miami why you are charging extra here ,they said rules are different at miami but in hyderabad this is the case I am very much frustrated on this service ,atleast once in a year i will travell on qatar from next time i never prefer to travel on this carrier. Thanks a lot for great qatar servic"
Ưu: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."
Ưu: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
we travelled with the air bus to dubai, which was around 8 hours. then for the 19 hour flight, we had to travel with the smaller plane, which was just ridicilous.
The plane was really old. There was no monitor Infront of seats. The speaker that played the voice of crew and captain was broken and noisy. We could hardly understand what they were saying and that was something definitely obvious for them. It was kind of disrespectful when they saw such an obvious annoying problem and not trying to solve it. I really felt angry.
Ưu: "Inflight entertainment was superb, catering in main cabin was also excellent. The crew was friendly and professional."
Khuyết điểm: "Main cabin seats were definitely better than other airlines, but still not the most comfortable for 8+ hours."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "Food and services"
Khuyết điểm: "Seating leg space"
Ưu: "Great crew. More room for seat would be better"
Khuyết điểm: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Ưu: "All good."
Khuyết điểm: "Actually, pretty all right, so no recommendations."
Khuyết điểm: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Ưu: "Crew was great. Boarding was great"
Khuyết điểm: "Less air condition towards the end."
Khuyết điểm: "Nothing"
Khuyết điểm: "Seats not comfortable Service was not good"
Ưu: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Khuyết điểm: "NA"
Ưu: "good entertainment, great staff"
Khuyết điểm: "plane a little older, but all in, it was fine"
Ưu: "Crew is friendly, flight was smooth and timely."
Khuyết điểm: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "I loved the food, wide selection of movies and more leg room. Even the luggage was better handled by this airline. For extra 20 pounds, you pay 50 dollars which is pretty reasonable..."
Khuyết điểm: "Can’t complain about a thing."
Ưu: "Food, entertainment and timely flights"
Khuyết điểm: "Very poor planning/organizing , as we starved after boarding the a plane because of the bad time management of the food service We also boarded very late in Abu Dhabi"
Ưu: "service , crew , food entertainmentminimal"
Khuyết điểm: "not much"
Khuyết điểm: "I am a 76 yr old traveller, did not get the change in flight schedule until I booked my flight. I was at Dubai airport for over 12 hours waited for the 3AM flight that took another 14 hours. Very stressful and tiring. There was not even a proper accommodation for this very long wait between flights. This experience will be told to all my friends and trust me it will be a very bad, negative endorsement."
Khuyết điểm: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Khuyết điểm: "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
Khuyết điểm: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Ưu: "Timeliness, behavior of crew. Entertainment options were great."
Khuyết điểm: "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Movie options were good"
Khuyết điểm: "Food was mediocre, service was poor crew took 20 mins to answer the request, our food was served very late, no legroom, no good snack refreshment options"
Khuyết điểm: "It was delayed for 8 hours!!!"
Ưu: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Khuyết điểm: "The food is not as good as expected I actually did not eat the food, it was just not good."
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Khuyết điểm: "The boarding process could be more organized and more smoothly."
Ưu: "The in-flight entertainment is very good."
Khuyết điểm: "For in-flight service call to flight attendant, it took 30 mins for response, and in the meantime two attendants walked by and waved me off. The next time I asked an attendant for water, he said sure he would get it, but he never showed up. Their water & juice service is not adequate for long-haul flights. Dubai has poor air quality, which might be bothersome for a long layover."
Khuyết điểm: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "Awesome! I love flying with Emirates and I will continue flying with them."
Ưu: "Boarding procedure kept changing from flight to flight,keeping one guessing....Food(Asian Vegetarian was so so...served at random...."
Khuyết điểm: "Luggage came on time."
Ưu: "Great staff and in flight entertainment"
Khuyết điểm: "Other passengers..."
Ưu: "Flight leg space and inflight crew are good"
Khuyết điểm: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Khuyết điểm: "The Business Class seats on the 777 are very narrow. Boarding the plane was tedious as it was far from the terminal and we had a long wait on the bus."
Khuyết điểm: "My check in luggage was torn. The handle was ripped off from one side. :("
Khuyết điểm: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Khuyết điểm: "It was too cold and the blanket was too light"
Ưu: "The service crew was perfect. Check on me through out the flight to ensure that I was comfortable. When meals came around and I was sleeping they check to ensure i did not miss a meal. 5 stars for the crew of Emirates flight 220."
Khuyết điểm: "Want to be a millionare English version"
Khuyết điểm: "Airplane is full and small spaces very small and narrow"
Khuyết điểm: "Nothing"
Ưu: "I am a frequent flyer for abt 10 years but airline does not give any advantage to regular custoners. As per IATA in case if stay more than 8 hoursin transit they should provide complementary rooms to aged people atleast. Very POIR customer service"
Khuyết điểm: "Airlune doesnot differentiate between firime customercand its own frequent flyers customers. I prefer other airliness for better customer service."
Ưu: "The new plane FLT 206 NYC to Milan was great."
Khuyết điểm: "Given how late the flight is [FLT 206 NYC -MILAN], I suggest a question to on line when confirming reservation. Do you wish to be woken for dinner if you are asleep. This would take a lot of pressure off staff who seemed to have to spend a lot of time waking people who had fallen quiet asleep. Or perhaps the option to save dinner for latter? Boarding a was a bit disorganized and mob like, but seemed to go well enough."
Food Flight Attendants Aircraft Istanbul airport
Ưu: "Good service. Great price."
Ưu: "It was ontime"
Khuyết điểm: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Khuyết điểm: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Ưu: "The food was amazing and the crew was great!"
Khuyết điểm: "Boarding seemed a bit unorganized."
Khuyết điểm: "Food"
Ưu: "The crew was great and the flight was smooth. The food was also good."
Khuyết điểm: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Ưu: "Entertainment and punctuality"
Khuyết điểm: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Ưu: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Khuyết điểm: "Limited meal options for someone with food allergies."
Ưu: "Fast boarding"
Khuyết điểm: "A little bit hot on board"
Ưu: "Sandwich was good and the seats had good padding and comfortable."
Ưu: "We loved everything about our flight, plane was so quiet and service was amazing"
Khuyết điểm: "They didnt care about the damages caused to us"
Khuyết điểm: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Ưu: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Khuyết điểm: "The flight was cancelled and I still didnt receice my refund."
Ưu: "Entertainment is good and nothing else."
Khuyết điểm: "Crew was helpful but with "I am doing you a favor" face which I didn't like. And then I found my instrument damaged which broke me."
Ưu: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Ưu: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Khuyết điểm: "N/A"
Khuyết điểm: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Ưu: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Ưu: "I already posted my remarks above"
Khuyết điểm: "Same wrote above"
Ưu: "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
Ưu: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Ưu: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
Khuyết điểm: "Slightly edgy crew"
Ưu: "Good entertainment system, nice food"
Khuyết điểm: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Ưu: "Food was great"
Khuyết điểm: "Took long time to board. Entertainment system showed no content."
Ưu: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Khuyết điểm: "Everything was top notch"
Khuyết điểm: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Ưu: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Khuyết điểm: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Ưu: "Comfortable plane Good food Friendly service"
Ưu: "The crew was very helpful in getting the Wi-Fi to work on my phone. The food was delicious."
Khuyết điểm: "Not enough leg room for me at 6'3"ans the guy in front of me reclined his seat for the whole 12 hour flight!"
Khuyết điểm: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Ưu: "The plane ride was very smooth. The attendants were kind and helpful."
Ưu: "Entertainment made the long flight fly by"
Khuyết điểm: "We are 6'+ and leg room was very limited"
Ưu: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Khuyết điểm: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Khuyết điểm: "AC was not working while we were in the ground"
Ưu: "I like the good service and the food"
Ưu: "Food was good , crew was nice, entertainment was good"
Khuyết điểm: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Ưu: "The entertainment and food were excellent"
Khuyết điểm: "The boarding process was horribley inefficient. I stood in line in a non air conditioned terminal for over 30 minutes for a security check before boarding."
Ưu: "The service was good, the food was good. No complaints"
Ưu: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Khuyết điểm: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Ưu: "Food was tasty and diverse"
Khuyết điểm: "The entertainment system on the flight did not work."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "Very very cramped"
Ưu: "Good flight with plenty of entertainment and food!b"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Khuyết điểm: "The entertainment was a little out of date and lacking but everything else makes up for it"
Ưu: "The company gave us a hotel for the layover."
Khuyết điểm: "Seats uncomfortable"
Ưu: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Khuyết điểm: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."