The crew members are very kind and their respond was so fast.
Khuyết điểm: "I got turned around at the gate so never flew out."
Khuyết điểm: "Charging outlets Staff could be friendlier"
Ưu: "Being on time, food, orderly"
Khuyết điểm: "Communication"
Ưu: "the food and the business seat is very good."
Khuyết điểm: "the entertainment must be update more."
Ưu: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Ưu: "Loved the food and snacks!"
Khuyết điểm: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Khuyết điểm: "Foam earplugs would be a welcome addition."
Ưu: "The service was quick and friendly."
Khuyết điểm: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Khuyết điểm: "Nothing"
Ưu: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Khuyết điểm: "Let me change my ticket due to a death in the family."
Khuyết điểm: "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
Ưu: "excellent service - good food"
Khuyết điểm: "aircraft a bit outdated"
Khuyết điểm: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Khuyết điểm: "Inconsistent entertainment system"
Ưu: "The crew was great. The technology is great. I enjoyed the movies."
Khuyết điểm: "I wish I had more water."
Ưu: "Quiet except for the kids"
Khuyết điểm: "The meals"
Khuyết điểm: "Little leg room on shorter flights/smaller aircrafts."
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Khuyết điểm: "Delayed flight"
Ưu: "They have a enough space even economy’s seat."
Khuyết điểm: "None"
Ưu: "My first time to fly with Korean Air and I would not hesitate to fly with Korean Air again. The plane has a lot of leg room, aisle is not cramp to move around. It was a long flight, but the flight attendants made it worthwhile. They were very attentive to your needs with exceptional service. The food selection was good. Overall the best flight I've ever had flying overseas."
Khuyết điểm: "Maybe the chair in economy can be a lot more comfortable. Chair is sturdy lack of cushion and back support. People like me who has mobility limitation and bad lower back is difficult coz it adds more discomfort on my end. Hopefully, one day the chair can be more comfortable."
Ưu: "bring you anything you need. so helpful."
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "All. The best airline."
Khuyết điểm: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Ưu: "Boarding was made easy by my status"
Khuyết điểm: "Seats weren't comfortable. Crew were rude."
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "Room and cleanliness. Crews were awesome."
Khuyết điểm: "Seat cushions very hard and do not give much support. After 12 hours, was very sore."
Ưu: "food selection & crew courtesy"
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Khuyết điểm: "I can't flight. What happened?"
Ưu: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Khuyết điểm: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "Didn't have any problems and the attendants were always helpful. Nice big screens to watch movies."
Khuyết điểm: "One attendant, a Korean guy, was a bit strange. Told him I lived in Korea and didn't need the arrival card, but he insisted I take it. Ooooooookkkkkkkk...???"
Khuyết điểm: "Uncomfortable seats"
Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Ưu: "Service, people, space, entertainment"
Khuyết điểm: "I'm vegetarian so there were no vegetarian options"
Ưu: "There was plenty of room with empty seats."
Khuyết điểm: "The breakfast food was not good. Some of the staff couldn't speak English."
Ưu: "Comfortable flight, flight attendants were courteous, toilet was always clean."
Ưu: "The flight was on time and the food was acceptable."
Khuyết điểm: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Khuyết điểm: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Delay of check in with upgrade"
Ưu: "Punctual and direct flight NRT-BOS. Time-efficient."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Privacy of window side seat"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Khuyết điểm: "Please contact me immediately!"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Khuyết điểm: "Meal was served frozen."
Ưu: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Ưu: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Khuyết điểm: "We had to wait until check in to sit together."
Khuyết điểm: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Ưu: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "Business class seat was good."
Khuyết điểm: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Ưu: "The flight is on time,service is excellent."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Khuyết điểm: "I did not like that we could not book our seats until 72h before departure."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Ưu: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Khuyết điểm: "Nth"
Ưu: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Good food and punctuality"
Khuyết điểm: "No English subtitles for English speaking movies"
Ưu: "The service was excellent and the seats were really comfortable"
Khuyết điểm: "The food choice was a bit poor"
Ưu: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Khuyết điểm: "I wish they flew all over the USA, American carriers should be ashamed"
Ưu: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Khuyết điểm: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Ưu: "Flight attendants are really kind and patient."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "All crew are so kind.Great services."
Ưu: "Overall the flight met expectations for service, comfort and food."
Khuyết điểm: "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
Ưu: "Friendly attentive staff."
Khuyết điểm: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "Empty seats"
Khuyết điểm: "Only snack No entertainment No chargers"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Ưu: "Crew tried to be friendly"
Khuyết điểm: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Ưu: "Everything on time"
Khuyết điểm: "no outlet to charge phone"
Ưu: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Khuyết điểm: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Khuyết điểm: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "Good price"
Khuyết điểm: "Stink in the plane"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "Comfortable seats, very friendly staff."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Ưu: "Services and respectful"
Ưu: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Khuyết điểm: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Ưu: "Good good, good service, and good equipment."
Ưu: "Flight spot on time."
Khuyết điểm: "Can't think of a better thing"
Ưu: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Khuyết điểm: "Very nice services"
Ưu: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Ưu: "The flight attendants were very polite and kind."
Khuyết điểm: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Ưu: "Very pleasant. I upgraded to economy plus so that was a bonus."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "overall clean and comfortable, service is great"
Khuyết điểm: "Limited movie and news programs"
Ưu: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "Service and so much free drink."
Khuyết điểm: "Nothing"
Ưu: "Seats were comfortable. Entertainment was OK."
Khuyết điểm: "I don't know what that food was, but it wasn't food."
Helpful staff. Leg too could be better. Food was okay.
The staff were very friendly. Love the legroom space even in economy. Staff were friendly and onboard entertainment has a lot of good choices!
Only 2 meals on a 16 hrs flight and they had few option for food and drink. Qty was not sufficient
Ưu: "The whole Business experience on SQ"
Khuyết điểm: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Ưu: "Flexible seating due to only very few passengers. On time departure and arrival"
Khuyết điểm: "Crew miss my drink"
Khuyết điểm: "Nothing comment."
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Khuyết điểm: "Security screening very slow"
Khuyết điểm: "No complain . It’s singapore airlines"
Ưu: "Crew was friendly. Seafood pasta was good."
Khuyết điểm: "I wish all airlines have a foot rest."
Khuyết điểm: "Reservation online"
Ưu: "personel provided excellent service"
Khuyết điểm: "food was ok. A faulty entertainment system did make our flight feel longer."
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Ưu: "The seats were comfortable and the staff was very attendant!"
Khuyết điểm: "No complaints"
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Seats more comfortable than premium economy, staff more helpful!"
Khuyết điểm: "Food was ordinary"
Khuyết điểm: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Ưu: "Nice and attentive crew"
Khuyết điểm: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Khuyết điểm: "Outdated Cabin Fit Out"
Khuyết điểm: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Ưu: "Services, the Care and the Concern!"
Ưu: "Everything was good"
Khuyết điểm: "No complaints"
Ưu: "Service by the crew was great"
Khuyết điểm: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Ưu: "The flight attendants were amazing."
Khuyết điểm: "Inflight entertainment wasn't as extensive as in previous years."
Khuyết điểm: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "Priority line for boarding and security, reclining seats, foot stand"
Khuyết điểm: "Priority boarding not available in India, food and food choices and lackluster service"
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Khuyết điểm: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "ending meal was very late like an hour or less before landing"
Khuyết điểm: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Ưu: "Best serves ever will fly every time"
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Ưu: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Khuyết điểm: "The food is average taste... a bit salty :("
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Khuyết điểm: "Segment Delhi to Singapore."
Khuyết điểm: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Khuyết điểm: "Food variety"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Staff is nice and polite."
Khuyết điểm: "Need more movies choice and TV"
Ưu: "Crew was amazing."
Khuyết điểm: "I had a problem with the seat cushion. Not comfy enough."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Khuyết điểm: "just did not like the baggage policy for carry on"
Khuyết điểm: "I didn’t like the spicy food"
Ưu: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Ưu: "Good movie selection, very friendly crew"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Khuyết điểm: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Khuyết điểm: "Nothing"
Ưu: "It was on time."
Khuyết điểm: "The food sucked."
Ưu: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Ưu: "I had an exit seat"
Khuyết điểm: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Khuyết điểm: "Nothing"
Ưu: "food, crew ."
Khuyết điểm: "entertainment choices for Hollywood movies are limited."
Ưu: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Ưu: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Khuyết điểm: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Ưu: "Qatar airways is the best in middle East"
Ưu: "On time. food were good in general."
Khuyết điểm: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "Food is not fresh, very uncomfortable seats and very little leg room."
Ưu: "Food and crew"
Khuyết điểm: "Lost baggage no one knows anything."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Ưu: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Khuyết điểm: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Khuyết điểm: "Food could have been better. Dessert was disappointing, more choice could have been good."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Crew had amazing customer service with a badly serviced plane"
Khuyết điểm: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Khuyết điểm: "The layover was too long"
Ưu: "Crew Service"
Khuyết điểm: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Khuyết điểm: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Ưu: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Khuyết điểm: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Khuyết điểm: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Ưu: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Ưu: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Ưu: "movies were good."
Khuyết điểm: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Ưu: "The attitude of the staff"
Ưu: "Qatar airlines blew me away! The food was top notch and frequent, the flight attendants were incredibly nice and attentive, the planes and entertainment were world class aND they were affordable for our flight from Boston to Bangkok."