Everything was wonderful!
I like the flight from Philadelphia to Doha but after that it goes haywire.They purposely overbook flight and then force you to checkin your carryon luggage. Same thing happened on my way back from Amritsar to Doha.I had my kids change of clothes,Medicines, Fragile articraft packed in carryon bagand the ground staff at amritar again forced me to checkin my carryon bag.She said we have a full flight and there is no overhead storage to store my carryon.we were 3 passangers with 4 checked bags(allowed 6 bags) all our luggages were 4 kg underweight .The lady still found a way to harass as by saying our carryon was 1 kg overweight and we have to get it checked.I refused after almost 10 minutes of argument. To make it worse she put my minor son on seat away from me and my daughter on the Doha to Philadelphia flight.As soon as we got on the flight my son spilled whole water bottle on himself accidentally and within first 6 minutes of the flight i have to change his soaking wet clothes.just imagine if my luggage was checked what could i have done.No change of clothes in cold, almost 4 hour long flight. Qatar ground staff at Amritsar to doha and Doha to Amritsar has been forcing and harassing ppl into getting their carryons checked.My family of 10 ppl traveled all from Usa to Doha and Doha to Amritsar between june 8th to august 18th faced the same issue on different dates/flights of Qatar Airways. The food was good and cabin crew was great in Doha to Philadelphia flight and Philadelphia to Doha. Qatar Airways, worlds one of the finest airlines can certainly do a better job on their smaller connection flights.
I liked the food and services
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
More Bollywood and Telugu movies, food options
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Recommend Qatar Airways to everyone! Service, leg room, and food are all great.
Ưu: "The seating was cramped for a 14 hours flight but the staff was excellent."
Khuyết điểm: "Food options not always what I was expecting."
Khuyết điểm: "Flight was a little long!"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Khuyết điểm: "Good flight"
Ưu: "Seat more comfortable ."
Khuyết điểm: "there is need to improve food & entertainment section."
Ưu: "Good flights"
Khuyết điểm: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Great crew, aircraft etc"
Khuyết điểm: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "the staff were friendly and accomplished good travel nothing was too much for them."
Khuyết điểm: "nil"
Ưu: "Stuff is Fantastic, food is delicious, a lot of leg room, got to love Qatar Airways. No wonder they’re number one."
Khuyết điểm: "Nothing"
Ưu: "Attention to detail. Very professional."
Ưu: "Food was great."
Khuyết điểm: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Khuyết điểm: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Ưu: "Great service"
Khuyết điểm: "Food was average"
Khuyết điểm: "Nothing"
Ưu: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Never spending too long waiting for anything."
Khuyết điểm: "More realistic options to upgrade. Example I can board a train in London and upgrade to first class for £20 to Edinburgh. If you have a coach class or business class empty. Have capacity to feed extra or not. Last minute upgrades can be both a revenue stream and another option to further satisfy some customers. Particularly older generations that can afford and would fund such a win win appealing."
Khuyết điểm: "Passengers in front of you slamming their seats back that crushed and spilled my food all over me. Happened 3 times!!!"
Ưu: "Overall services"
Khuyết điểm: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "I was not given any option regarding the change of my departure flight from Colombo. Originally it was scheduled for 13th 3.25AM and it was brought forward to 12th night 20.20. This caused inconvenience to me and my family to wait 7 hours for the connecting flight to Johannesburg from Doha. When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Seats were comfortable, entertainment system was might better without of options."
Khuyết điểm: "Crew was not helpful - they ran out of food couple times - for not have spare snacks in between. Gave meat plate to my cousin who is a strict vegetarian with food restrictions ( who had pre selected a vegetarian option)."
Khuyết điểm: "The website is not easy to navigate."
Khuyết điểm: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Ưu: "Food is really good and you guys also have options for vegetarian people as well."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Ưu: "Food was better than expected. Entertainment as good as any major airlines. Planes were new and modern."
Khuyết điểm: "Flight attendants are not friendly and rude. Seat had a problem reclining."
Ưu: "Good food, good service and clean planes."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Flight attendants were very efficient and really took care of us."
Khuyết điểm: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Ưu: "Courteous crew members Nice food tray containers"
Khuyết điểm: "Portions were a little too small for me"
Ưu: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Khuyết điểm: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Khuyết điểm: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Khuyết điểm: "It was canceled while am at the airport and i rebooked"
Khuyết điểm: "Entertainment system did not work Boarding at Colombo air port is absolutely the worst We have seen. I have traveled a lot. Took 1 hr 30 mins to check in 40 people."
Ưu: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Khuyết điểm: "Nothing"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Khuyết điểm: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Frustratingly got placed in the last row with a teenage kid who was not mine and fell asleep on me. When I tried to push him off of me his glasses fell off his face and behind the chair. He seemed too dazed to crawl under the seat to get them so I had to do it. So cold and so uncomfortable. Fortunately just a short flight.
Khuyết điểm: "Nicer personal at check in ,nicer crew,better food."
Ưu: "food is really bad, people are not taking social distancing seriously"
Ưu: "New planes, good food, nice crew"
Khuyết điểm: "Didnot like the airport in Istanbul 25 min of walk"
Khuyết điểm: "Room temperature control should be better."
Khuyết điểm: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Khuyết điểm: "Food"
Ưu: "Good movies good food"
Khuyết điểm: "The crew isn’t very friendly, they do not know English very much."
Ưu: "Good food, comfort seat"
Khuyết điểm: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Ưu: "overall it was ok but the service between chicago-istambul and return is superb"
Khuyết điểm: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Ưu: "Courteous flight attendants, simple check-in, good service."
Khuyết điểm: "I wish the flight attendant brought more water from time to time, as the flight was long."
Ưu: "The flights themselves were fine"
Khuyết điểm: "However, having a long layover in Istanbul airport was a problem as there are no seats available to sit it for hours. If Turkish Airlines wishes to continue to be a major travel hub they will need to cater to transit passengers."
Ưu: "Very professional and very convenient."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Crew, food, beverages, and entertainment were very good."
Khuyết điểm: "Flight from JFK was delayed, and as a result we've lost our luggage. Unfortunately, Turkish airlines has no delivery service at Kharkiv, which is absolutely inconvenient."
Ưu: "Staff are EXCELLENT"
Khuyết điểm: "Internet was spotty."
Khuyết điểm: "Sears to close too tight"
Ưu: "The overall experience was good"
Khuyết điểm: "The food is not so good."
Khuyết điểm: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Ưu: "The stewardesses were cute"
Khuyết điểm: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."
Ưu: "Entertainment selection, USB chargers"
Khuyết điểm: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Ưu: "Good food and courteous service."
Khuyết điểm: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Ưu: "Thanks for the homemade cookies :)"
Ưu: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Khuyết điểm: "I'd like to have more water served. Planes are so dehydrating!"
Khuyết điểm: "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
Ưu: "Turkish crew members are usually very friendly."
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Khuyết điểm: "Everything was really good"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Great entertainment selection."
Khuyết điểm: "The cabin was too warm--i was sweating for a good part of the flight. I'm a taller person and felt the seats were uncomfortable--especially when the person in front of me was reclined. It made it nearly impossible to get any sleep."
Ưu: "Choice of in-flight entertainment was excellent."
Khuyết điểm: "N/A"
Ưu: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Khuyết điểm: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Free food, free check in baggage, free drinks, great and courteous service. Plus the plane arrived a head of time."
Khuyết điểm: "Seating could of been roomier."
Ưu: "The crew were all professional and friendly. They made the flight very pleasant. The food was good and served promptly."
Khuyết điểm: "The space on ALL airlines now are so claustrophobic it is not that fun to sit squashed into a tiny space. Air travel companies in general has teally made people who can't afford to go first class feel like livestock. But the trip was pleasant due to the crew's nice attitude."
Khuyết điểm: "Canceled the outgoing flight"
Khuyết điểm: "The fact the airline didn't compensate us even though we missed our connection flight"
Ưu: "Turkish delights on-board and relatively pleasant crew."
Khuyết điểm: "Ok overall"
Khuyết điểm: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
Ưu: "I'll start with the food. Authentic Turkish cuisine with multiple options. The entertainment trumps the food with dozens of movies. Let's face it, this isn't Emirates, but you can't go wrong with 15+ recent movies for a 10 hour flight. I watched three and even got some sleep."
Khuyết điểm: "Service was subpar, but this was a full flight. Boarding was pretty terrible with 3 security lines. The lines themselves were not a problem, but they did not provide nearly enough room at the gate for this, and the boarding started 2 hours before scheduled take off. Personally, I'd rather not sit on a plane for an hour before having to sit through a 10 hour flight, but we were not given a choice."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "It was to hot on the plane , I told them 3 times and still nothing chaged .... I don't think I fill fly with them on the future."
Ưu: "The price of my ticket to Israel from San Francisco was a steal. The crew, the service, the cleanliness are beyond anything I could have wished for."
Khuyết điểm: "The food was not good, which surprised me because on my last flight with T.A., the food was absolutely delicious, the best plane food I had ever had. The T.V. In two different seats were not working. But the crew obliged until I found one that worked."
Ưu: "Very nice food, comfortable seats, great staff"
Khuyết điểm: "A bit sluggish boarding"
Ưu: "So far this is the only company that offers fruit meals and that was really nice surprise."
Khuyết điểm: "On my flight from New York they didn't have my special meal request, but on my way back I learned that I just had to remind the crew before they served the food. I called them in advance and pre-order meal but in addition to that you have to make sure they know where you're seated because if you don't check in online they don't get that info on time for serving... I wish I knew that before but I do know that now :)"
Ưu: "The aircraft were really nice and the service were great the air hostess were really nice"
Ưu: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Khuyết điểm: "Leg room in economy."
Carry-on restrictions are stringent not allowing carry-on sizes suitcase we have brought on many other flights, boarding is disorganized and slow and delays this causes combined with too short of layovers to allow passengers and luggage to make connecting flight causes extremely rushed connections where all of our checked bags did not make it onto flight back to the US
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Crew was nice, boarding was organized chaos, they didn’t offer a non-dairy option for a meal. My entertainment device didn’t work properly. We waited an hour and a half after boarding to actually take off due to baggage being put in the plan, which forced us to miss our connection.
The crew is great. The seats were a bit small and there isn’t the ability to watch personalized programming like on the United planes.
Already submitted a review for my flight prior to this from Athens to Frankfurt. Very disappointed with this leg of our trip with Lufthansa since the journey TO Athens the week prior was so much better: Lufthansa changed traveller requirements without email updates during our trip and then somehow expected us to know how to adequately prepare. They also made me pay for checked bags when my booking already included a checked bag for my partner and myself... an extra $120 charge that I didn't have time to dispute in the moment, as my partner and I had to race to fulfill Lufthansa's new "all passengers MUST be covid tested" requirement within a slim time frame or risk missing our flight (in spite of arriving at the airport 2 hours early). We even tried calling Lufthansa the day prior since we were having difficulty with online check-in and there was no way to speak directly to an employee. Only voicemail or a chatbot at the website (you can imagine how helpful that was in resolving our inquiries...)
Ưu: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Khuyết điểm: "Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device."
Khuyết điểm: "Every thing, from the crew attitude to the food to the entertainment and comfort."
Ưu: "Flight landed on time"
Khuyết điểm: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Khuyết điểm: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Ưu: "Comfortable seating, good food served by this airline"
Khuyết điểm: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Ưu: "The airline staff was great. Everyone really helpful."
Khuyết điểm: "No"
Khuyết điểm: "Any entertainment"
Ưu: "Superb flight attendants"
Khuyết điểm: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Ưu: "Great customer service!"
Ưu: "Friendly cabin crew"
Ưu: "Very nice crew"
Khuyết điểm: "Legroom"
Khuyết điểm: "never got to goddamn frankfurt"
Ưu: "Lufthansa is great to fly with!"
Ưu: "smooth and on time"
Khuyết điểm: "no charging ports on plane"
Khuyết điểm: "Luggage lost"
Ưu: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Ưu: "Fast boarding."
Khuyết điểm: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Ưu: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Ưu: "On time and good service"
Ưu: "I am in love with these guys! They made me feel very welcomed and proved that German quality is the highest one. The crew was just brilliant! Incredible comfort. Thank you!"
Khuyết điểm: "Due to repair aircraft equipmen, almost 1h delay my flight."
Ưu: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Khuyết điểm: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Ưu: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Khuyết điểm: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Ưu: "Friendly. And efficirnt crew"
Khuyết điểm: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."
Khuyết điểm: "No checjed in luggage allowed - i did not know that when i bought it!"
Ưu: "That there was a flight from Toronto to Minneapolis."
Khuyết điểm: "It was really cramped and small. The gate was far away from everything and cold."
Ưu: "My trip was from IAH to FRA by Lufthansa flight"
Ưu: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."
Ưu: "Courteous flight crew"
Khuyết điểm: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Khuyết điểm: "So you book in advance, used the tarif that allows you to book your seats (row 9), check in and.... When you board you get new tickets with seat row 36 and family not together. Lufthansa has done this twice to us. My kids 8,10, 12 year old girls are well behaved and used to flying, so don't disturb anyone."
Ưu: "The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug."
Ưu: "All was very proffessional"
Ưu: "Again, excellent customer service. Can't say enough."
Ưu: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight."
Khuyết điểm: "May be much more world cinemas to choose from."
Ưu: "The Crew was and professional and the flight was overall very comfy with great entertainment."
Khuyết điểm: "The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?"
Khuyết điểm: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."
Ưu: "I was very sick through the flight and they took such good care of me. I appreciate their care and help from the bottom of my heart."
Ưu: "Flight was a code share operated by Shuttle America. EMB 170 and crew provided an above average flight. On time departure and arrival. Overall, no complaints."
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ưu: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Khuyết điểm: "N/A"
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Khuyết điểm: "Everything"
Khuyết điểm: "Seats were too close together."
Ưu: "Not much, seats are super uncomfortable"
Khuyết điểm: "Better code sharing with KLM"
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "Check in agent extremely helpful and friendly."
Khuyết điểm: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Ưu: "Great crew and prompt boarding."
Khuyết điểm: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Ưu: "On time, no hassle."
Khuyết điểm: "It was great trip thank you Air France"
Ưu: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Ưu: "No extra charge for simple refreshments."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Ưu: "Their evacution video is interesting"
Khuyết điểm: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Ưu: "Enjoyed my food, especially tasty for airplan fare!"
Khuyết điểm: "Not enough leg room"
Ưu: "The crew was very friendly and professional. The food very good"
Khuyết điểm: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Ưu: "The plane arrived in New York smoothly"
Khuyết điểm: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Ưu: "I didn’t actually liked the entertainment"
Khuyết điểm: "I just didn’t enjoy the entrainment."
Ưu: "The service"
Khuyết điểm: "Nothing"
Ưu: "What’s not to like!"
Khuyết điểm: "no vegeterian sandwiches very disappointed"
Ưu: "Good cabin, but very conjugated :|"
Khuyết điểm: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Ưu: "The crew was Nice onboard But in the AirPort No Good at all.."
Khuyết điểm: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Ưu: "Good boarding procedure."
Khuyết điểm: "Nothing much to add for a short journey."
Ưu: "The hostesses were very kind and nice"
Ưu: "It was on time"
Khuyết điểm: "Food was AWFUL! Better to serve nothing"
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Crew was great."
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Khuyết điểm: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Ưu: "Good seat near the front."
Khuyết điểm: "Delayed arrival by 30 minutes."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Ưu: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Ưu: "It was a short flight."
Khuyết điểm: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Khuyết điểm: "Small leg space"
Ưu: "quick flight 10 min ahead schedule"
Ưu: "Excellent choice of movies. Great service. Friendly crew."
Khuyết điểm: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Ưu: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Khuyết điểm: "Vegetarian food choices always leave much to be desired."
Ưu: "Good entertainment"
Khuyết điểm: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Ưu: "The airplane was new, good food and service."
Disembarking much better and safer when controlled by flight attendant
Ưu: "Flight was fine."
Khuyết điểm: "Crew was not very friendly."
Ưu: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Khuyết điểm: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Ưu: "Pilot was friendly and addressed the crew and passengers multiple times with updates."
Ưu: "Nothing really"
Khuyết điểm: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Ưu: "For the most part the people and workers were very nice"
Khuyết điểm: "Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy."
Khuyết điểm: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”."
Ưu: "BAc- great brand and very professional."
Khuyết điểm: "Nothing for me"
Ưu: "Fab flight in every way"
Ưu: "Flight screens showed info"
Khuyết điểm: "Bring back free food ba"
Khuyết điểm: "Had no idea we had not payed to check a bag. Could have paid online prior to boarding for 30 pounds, but because we did not know, had to pay 65 pounds in order to check a bag at the airport. I am extremely dissatisfied with this flight and with British airways in general. I wish I would have known about the baggage and I could have saved myself a LOT of money. British airway crew were rude and unhelpful. I will not be flying with them again."
Khuyết điểm: "A 2-hour layover was too short. We experienced crazy long lines for: the bus between terminals, immigration passport review; passport review before the metal detector, and detailed tests on permitted volumes of shampo, and toothpaste. The agent forced me to check a normally permitted carryon bag, then the bags took 45 minutes to be placed on the turnstile after the flight. Not an efficient airport."
Ưu: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Khuyết điểm: "Nothing for the price. Although my preference would be BA via London City."
Khuyết điểm: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."
Ưu: "Quickness of flight."
Khuyết điểm: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Khuyết điểm: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."
Ưu: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Khuyết điểm: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."
Ưu: "The seat was fine. the flight was as expected."
Khuyết điểm: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Ưu: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Khuyết điểm: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Ưu: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Khuyết điểm: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Khuyết điểm: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"
Ưu: "Staff and Crew amazing and very friendly on this trip"
Khuyết điểm: "Nothing negative to report best flight for some time"
Khuyết điểm: "Left late. Everything was unorganized."
Khuyết điểm: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Ưu: "Amazing service in club Europe"
Khuyết điểm: "Nothing to say"
Ưu: "Cabin crew"
Khuyết điểm: "Boarded on a bus"
Ưu: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Khuyết điểm: "Overpriced and outperformed by the Budget Airlines."
Ưu: "Comfortable enough seats"
Khuyết điểm: "Not even drinks were served"
Khuyết điểm: "could not even get water to drink without purchasing"
Ưu: "Even on a short flight, you can feel a difference with the crew. This one was very good."
Khuyết điểm: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."
Khuyết điểm: "No hay entretenimiento"
Ưu: "Everything was great"
Khuyết điểm: "Did not get the seats I paid for"
Ưu: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Khuyết điểm: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"
Ưu: "Boarding was straight forward with the automated scanning of boarding pass."
Khuyết điểm: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Ưu: "The 1 hr flight"
Khuyết điểm: "They charged 3.50£ for tea"
Ưu: "Comfort of plane"
Khuyết điểm: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Ưu: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Khuyết điểm: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
Ưu: "I received an email cancelling the flight before I left home."
Khuyết điểm: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Khuyết điểm: "I arrived about 45 mins before the departure time and they refused to let my 85 year old sick dad in a wheel chair board. They did not assist him in rebooking and we had to sleep in the airport to catch an Easy jet in the morning as all hotels were fully booked. This is about the worst service I have ever encountered and I would like a full refund Thanks Charles"
Ưu: "The seats were comfortable and the crew helpful."
Khuyết điểm: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"
Ưu: "Slept most of the way. Cabin looked new, so that was nice."
Khuyết điểm: "Having to gate check my bag even though it fit in the overhead bin."
Khuyết điểm: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Ưu: "Nothing. At. All."
Khuyết điểm: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."
Khuyết điểm: "Couldn't say as the flight was cancelled on arrival in LHR. Took 5hrs and 8 seperate question to discover what was going on and to be offered a flight to Glasgow as an alternative. The flight to Glasgow also took of late arriving at 2310 local. Europecar were great hired a Mercedes E220 with a gps to complete the journey to Edinburgh, at a cost of 600GBP for 3 1/2 days including fuel. Arrived 8hrs late, seriously affecting sleep patterns and ruining an already tight schedule. BA could have met us exiting ac from LAS in T5 explained situation, new boarding cards etc, total fail, should have booked flight with Lufthansa to EDI via Frankfurt for 600USD less. BA Staff comments such as " I'm sorry I haven't been trained for this situation, I can't help you after 40 minutes" etc Total lack of staff available and able to assist, super poor knowledge, massive queues not moving."