Khuyết điểm: "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Ưu: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Khuyết điểm: "Seats get very uncomfortable over time. More leg room."
Khuyết điểm: "Overall experience is good."
Ưu: "Everything was great!"
Khuyết điểm: "More dates available for reward redemption"
Ưu: "Wouldn’t allow me to board with no explanation and the third party company Flyus.com is a complete rip off"
Khuyết điểm: "Use better companies to book your tickets"
Ưu: "The flight crew was friendly. Checking in was easy."
Khuyết điểm: "Nothing, it was great"
Ưu: "service, food, kindness"
Khuyết điểm: "none"
Khuyết điểm: "1. Planes outdated - We were on an old airplane from Seoul which had compact seating, touch screen on tv controls were not functional. We had to help our kids with the program selections. Wished that the 7 hour flights are upgraded to newer ones with touch screen control, just like the 12 hour flights. 2. Food options not available - My son & daughter ended up skipping both meals during the second leg. They did not want to eat hamburger in kids menu, Korean air did not have alternate meal option like pasta or pizza in flight, which was not what I had expected. Cold sandwiches were offere prior to landing in breakfast menu, all of us had to skip it. 3. Turbulence - my son ended up vomiting twice in second leg. Fortunately we carried 2 spare sets of clothes. 4. Checked baggage in Mumbai airport took 1.5 hours to arrive on the baggage claim belt which was just a waste of time. Korean Air staff just blamed airport authorities on the baggage delay and did not inform anxious passengers awaiting for their baggage after the long flight. Korean air was inefficient in every way."
Ưu: "Flight, weather, crew interaction was all great."
Khuyết điểm: "They dont give us socks for our feet or tooth brushes or mints or anything. One small bottle of water for a 15 hour flight doesnt cut it, sorry! This is one CHEAP AIRLINE!"
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Ưu: "The male flight attendant working the rear of the cabin was the best flight attendant I have ever had the pleasure of flying with. Thanks!"
Khuyết điểm: "Nothing!!"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Korean Air staff was great. I fly Korean when flight prices are reasonable. Stsff helped me as I need assistance as a disabled passenger. Plan to fly again to BKK and back next summer and will fly KA again if price is competitive."
Khuyết điểm: "Flight to BKK was on 747s my favorite plane."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Clean bathrooms, courteous attendants, plenty of food and drink! These and more are what you can expect from Korean Air. Attendants are also bi or tri-lingual in many instances and will even bring you water and other drinks if you need it. I never felt dehydrated or hungry like I have on other carriers, and I appreciate this so very much because it isn't cheap to buy a bunch of food/drink after security to bring on the plane just to not starve... NOT on KOREAN AIR - full belly, no chapped lips! They even have hydration spray in the bathrooms and lotion too!! You get slippers, toothbrush, toothpaste, headphones, and did I mention the games and movies on your INDIVIDUAL SCREEN ARE FREE? In case you are wondering... I flew COACH. Another note from this trip on the level of service. There were a couple of people, who I think were Vietnamese. They spoke no Korean and no English. The flight attendants even made an effort to find another passenger who spoke the language to explain the U.S. Immigration form because the forms were in Korean and English as the flight was coming ion from Korea. It was probably also available in Chinese and Japanese since many from there also take the Korean Air flight to the U.S. Still, the couple spoke none of those languages. They were behind me. It turned out that no one else on the flight spoke their language. So what did the attendants do? Well, they filled out the forms for them so they could get to their family, who turned out to be in Houston."
Khuyết điểm: "I have nothing negative to say. I love this airline!"
Ưu: "Boarded on time and quickly. Smooth ride made me fall asleep for most of the flight almost the second I sat down (I had been out the night before so that probably also explains it). They left a note saying I was sleeping when they gave out meals and offered it to me even though we were about to descend. I didn't eat the food, nor did I use the in-flight entertainment, so I can't attest to the quality in those regards."
Khuyết điểm: "Seats a little uncomfortable but this time around I got a window seat as well as two empty seats behind me so I was able to stretch out a bit more and be liberal with my space."
Ưu: "The flight crews are friendly."
Khuyết điểm: "There is no wheelchair assistance from the gate to the plane hence the passengers has to walk. My mom needed wheelchair assistance and she had to walk."
Khuyết điểm: "The seat is small"
Khuyết điểm: "The seat is small"
Ưu: "Seats more comfortable than other planes"
Ưu: "All services provided was excellent. Staff is well mannered"
Khuyết điểm: "Taking Care of passenger was excellent. Staff is really supportive to passengers."
Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"
Ưu: "There was enough leg space even though we were couch and the flight attendants were nice. They also fed us regularly and gave out snacks and drinks so this made the 15 hours plane ride more pleasant."
Khuyết điểm: "It was HOT. We and other passengers told the flight attendants about the heat but nothing really changed. The air circulation was poor and people were sweating on the plane. Because of this, it was stale and smelly. I'm not sure why the circulation on their plane was so poor but it really made the flight more difficult than it should have been."
Ưu: "Polite and courteous crew. Good movies on the flight back."
Khuyết điểm: "I think the announcements were too long and took up about the first 15 minutes of the flight...so kept turning your movie off. Should be a way to override that from your seat."
Khuyết điểm: "Justfly has the worst customer service. There is no way to complain either. There is no executive office. They are not on any rating sites. They just don't care, because they are not held accountable for their actions."
Ưu: "Great service and decent food, clean new plane!"
Ưu: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Khuyết điểm: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Ưu: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Khuyết điểm: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Ưu: "All of the people from Korean Air that I spoke with about anything were very considerate and helpful."
Khuyết điểm: "No legitimate complaints."
Ưu: "The flight got us there and back as planned."
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "flight attendants were great"
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I fly a lot of Asian airlines. This was my first time with KE. Overall, I'd say the food was OK, and I'm not particularly choosy. But the flight from Seoul to JFK was just beef and seafood and a Korean Rice Bowl. Pretty limited. If you're a veggie, I'd suggest putting in for a veggie meal."
Khuyết điểm: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Ưu: "Good experince. Crew was fantastic."
Ưu: "service, food and great staff"
Khuyết điểm: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Khuyết điểm: "Nothing GOOOOOD!!!!!!!!!!!!"
Khuyết điểm: "I wasn't able to choose my seat on line and ended up in a window seat. With the seats in front of my row reclined all the way back, I could not get out of my seat to use the restroom. Having just transferred from Korean Airlines and taken other asian airlines on my trip, it's a hard comparison to a domestic airline, although Hawaiian is among one of the better domestics. On my food tray, there was a bowl of miso soup, that the attendant was trying to hand me, while there was turbulence. The bowl of miso was smiling all over the tray, and on my napkin, and since I was on the inside seat, almost spilled all over me. On a previous Korean airline fight, also with turbulence, the attendant had taken the bowl off the tray, and covered it with a saran, and then handed it to me to make sure it wouldn't spill all over me. There's a bit of difference there."
Ưu: "It was all good. Really no complaints."
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
The seat cushion was worn out. It was very uncomfortable. The service was very good.
Easy flight boarded late but they made up the time
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
They are all good,but can’t compare with Japanese airlines
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Khuyết điểm: "flight didn't even happen"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Khuyết điểm: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Khuyết điểm: "Luggage lost. Tv audio did not work"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Khuyết điểm: "Cabin crews need to learn how to smile."
Khuyết điểm: "Great experience all around. Need to improve access customer service support."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Khuyết điểm: "Nothing."
Khuyết điểm: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "good flight"
Khuyết điểm: "food is ok"
Ưu: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Food and entertainment was good."
Khuyết điểm: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Ưu: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ưu: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Khuyết điểm: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Ưu: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Khuyết điểm: "Missing my last fight straight home because of very slow US Customs...)0"
Ưu: "Food Service Crew actually cares about you"
Khuyết điểm: "Nothing"
Ưu: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Khuyết điểm: "No individual AC vents to stay cool on long flight."
Ưu: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Khuyết điểm: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
Ưu: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The flight staff on Japan airlines was great. The meals were excellent, and the flight itself was fairly comfortable."
Khuyết điểm: "Our flight was rebooked without notification leaving us sitting apart for a 12 hour flight to Japan. This left us with one option of an unexpectedly upgrade in order to sit next to each other"
Ưu: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Ưu: "Shortest travel time to Japan"
Khuyết điểm: "OLD PLANES Touchscreens won't 50% of the time"
Khuyết điểm: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Ưu: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Khuyết điểm: "Menu in business class."
Ưu: "The flight was smooth boarding and sailing with excellent service."
The Travel agency representative set up my seating boarding wheel chair assist perfect and without flaw. every State of my flight assistance was there and very courteously United Airlines is the perfect flight system and the travel agency BOKETO.com with Mr. Enrique who set up and follow through details Awesome Travel Specialist . We will always work with BOKETO.com and United Airlines all possible air travel hire more workers like Mr. Enrique who keep their word that they will take car of your travel at their very best
Ưu: "The crew was great. I experienced great hospitality."
Khuyết điểm: "The quality of meal."
Ưu: "Comfort as usual"
Khuyết điểm: "No idea"
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Khuyết điểm: "Great"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "The cabin staff were extremely caring."
Ưu: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Khuyết điểm: "Seats are cramped and small"
Ưu: "Loved from the booking on kayak and all the services provided by the airline until landing."
Khuyết điểm: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Khuyết điểm: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
Ưu: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Ưu: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ưu: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Khuyết điểm: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Ưu: "Crew is awesome and nice"
Khuyết điểm: "The seat was extremely uncomfortable."
Khuyết điểm: "It was a packed flight. I'm assuming that given this, I could not change seats. While the ANA staff were helpful, I myself had trouble on this flight and became unwell. I sought help from ANA upon landing and received it."
Khuyết điểm: "Salad and fruit came Frozen"
Ưu: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ưu: "Good service"
Khuyết điểm: "baggage was broken."
Ưu: "Quality of the planes"
Khuyết điểm: "Nothing as far as human services. Thai used to be and I have flown Thai since i was a teenager, many many times. I used to every time get excited to fly with Thai. this time i had two Thai connections between Tokyo - Bankgkok and Bangkok-Delhi, both times my two young minor children were automatically seated away from me and each other also during checkin process. it took a lot of time and convincing the agent to get my own children seated with me on long international flights! Food service was worse than expect for name of Thai airways!"
Ưu: "Attendants were friendly."
Khuyết điểm: "Flight was late."
Ưu: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Khuyết điểm: "The entertainment is pretty limited , and the food selection is limited for western food."
Ưu: "service..service..service and ontime performance"
Ưu: "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
Ưu: "Good communication, food and services"
Khuyết điểm: "None"
Ưu: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Khuyết điểm: "Nothing"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Khuyết điểm: "Nothing"
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Ưu: "Newplane, excerlent crews"
Khuyết điểm: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Khuyết điểm: "Nothing"
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Khuyết điểm: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Ưu: "Respectful and thoughtful passengers and crew make all the difference."
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "I really like the technology in the plain and all of service , crew are so nice everyone had a real smile"
Khuyết điểm: "Space of the seat are too tiny also a place to have some food"
Khuyết điểm: "can't think of any.!"
Ưu: "All flights were on time or early."
Ưu: "all of them are nice and welcomed."
Khuyết điểm: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
Khuyết điểm: "Wish it was easier to book gluten free meal"
Ưu: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Khuyết điểm: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Ưu: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Khuyết điểm: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Ưu: "short flight....."
Khuyết điểm: "It was 30 mins late departing..........after a 17 hour flight and 4 hour lay over, I was not in the mood for a 30 min delay home on a 45 min flight."
Ưu: "The choices of Japanese food are delicious and easy to eat on the plane. Staffs are professional and willing to help every time I saw them. Love their smiles."
Pushed to check in carry on bags when overhead compartments had enough space. Very poor food and staff on Singapore to India flight.
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Ưu: "The service was outstanding! All of the flight attendants were amazing!"
Khuyết điểm: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Ưu: "SQ always has the best looking flight attendants"
Ưu: "The crew was friendly"
Khuyết điểm: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Ưu: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Ưu: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Khuyết điểm: "Silk air"
Ưu: "Great foods and services"
Khuyết điểm: "The plane needs upgrade business class seats"
Ưu: "The crew were excellent"
Khuyết điểm: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Ưu: "Crew , announcements were restful , not loud and blasting like some airlines"
Khuyết điểm: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Khuyết điểm: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Khuyết điểm: "Transit time is good for way too tight"
Ưu: "Excellent service, made a very long flight very pleasant and enjoyable."
Ưu: "Prompt and timely service"
Khuyết điểm: "Food can be more tasty"
Ưu: "They treated you like you were important and really took care of my every need"
Khuyết điểm: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Ưu: "Basics are covered. TV screen is big but otherwise nothing special."
Khuyết điểm: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Ưu: "business seats were excellent"
Khuyết điểm: "all was good"
Khuyết điểm: "Expected to have more indian movie choices."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Khuyết điểm: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Ưu: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "crew was very polite and cheerful."
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Khuyết điểm: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Ưu: "The service, seats, food, drinks and bed!"
Ưu: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Khuyết điểm: "Economy class isn't great for a long haul flight but the staff make it much more bearable."
Ưu: "Good reliable SQ service"
Khuyết điểm: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Ưu: "Food, movies, support, were all wonderful."
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "No fuss flight but lacking that something extra"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "great service. new plane. excellent video system."
Khuyết điểm: "not much to complain about."
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
Ưu: "Friendly staff, excellent customer service, great food"
Ưu: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
All well everything was good trained staff
Great flight. Wonderful crew, delicious food, comfortable seats.
Khuyết điểm: "veg food was mostly repeated in all the meals, didn't track who is vegetarian, so ran out of veg food. Pizza wasn't great."
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "The crew was really good, even the food was nice"
Khuyết điểm: "I think the economy class seating could be better & even the ticket prices could be reduced a bit"
Ưu: "Nice crew."
Khuyết điểm: "Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane."
Ưu: "Friendly crew, extra legroom, great entertainment options."
Ưu: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Khuyết điểm: "Seat was okay, even when multiple exit row seats were available they would not give it to passengers as they had 500 Dirhams charge on them. Qatar had no such policy when I travelled there two weeks ago they happily let us use the exit row when no one was seated there"
Ưu: "Food comfort"
Khuyết điểm: "Nothing"
Khuyết điểm: "poor service . Unresponsive cabin crew"
Ưu: "Personnel were friendly and helpful!"
Khuyết điểm: "The food far too spicy and was unable to eat it!! Sat by someone who should have had two seats instead of one. Thus a very uncomfortable flight."
Ưu: "Food, Service, entertainment"
Ưu: "Both ways there was no food of preference. Preferred juices are short. Especiallyif you are tired and want to sleep on their food serving time, you don't get any till next serving even if you are hungry. I woke and informed the team that I would collect later, but they claim empty and gave No way the entertainment is updated to the latest titles. Have 7/8 months old movies listed."
Khuyết điểm: "Carry more food and screw sone new movies."
Ưu: "some new movies"
Khuyết điểm: "Crew was very unprofessional, they need lots of training. Emirates should hire people who can handle english language properly No proper service of food or drinks ... they had all like beer, wines , spirits.. but the crew was not offering anything"
Khuyết điểm: "No proper service of food or drinks. Never asked if we need any drinks like spirits. Mainly dissatisfied with food and drinks. Crew was not professional, their English was not good .. very hard to understand . they handled everything in hurry Always got response that non veg is over."
Ưu: "Service, atmosphere"
Khuyết điểm: "1st food was same as it was from Karachi to Dubai"
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "Service and Wi-Fi"
Khuyết điểm: "Brussel sprouts were total mush"
Khuyết điểm: "Flight change"
Ưu: "Nothing. Bad crew."
Khuyết điểm: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Ưu: "Business class entertainment and comfort very good."
Khuyết điểm: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Ưu: "Better crew working this leg of the journey."
Khuyết điểm: "Food was horrific."
Ưu: "Food and crew were great"
Khuyết điểm: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing"
Ưu: "Crew, food, entertainment"
Khuyết điểm: "1 hr delay with take-off due to security check of all carry-on baggage from a passenger leaving the plane"
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Khuyết điểm: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Khuyết điểm: "Boarding of gate A20 location in Dubai"
Ưu: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Khuyết điểm: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Ưu: "I like timely served food and beverages in the flight. And the crew service is excellent. Sometimes the TV is not worked by touch screen."
Khuyết điểm: "16 hours transit in dubia without any service."
Ưu: "Staff excelant.restrooms very clean Food was great.landing on time"
Khuyết điểm: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Khuyết điểm: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
Khuyết điểm: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
Ưu: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Khuyết điểm: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Ưu: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."
Ưu: "Probably the loveliest airline in the sky today"
Ưu: "Bad food in flight back from dubai to dallas."
Ưu: "Food was great. Service was great."
Khuyết điểm: "Need to have more leg space for a long haul flight."
Khuyết điểm: "It is about 14 hour long flight. There should be m more number of meals served. Pizza served as As snack was cheap, ok but not that great, should have been a meal (lunch or dinner)"
Ưu: "Seat comfort"
Khuyết điểm: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Ưu: "Emirates crew have been amazing in every point of our journey!"
Ưu: "So so"
Khuyết điểm: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Khuyết điểm: "The service i received from airfare.com and Kayak."
Ưu: "the best all"
Khuyết điểm: "the best in all"
Khuyết điểm: "The changes of the airplane"