ANA is excellent in everything they do
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Khuyết điểm: "Selecting seats online"
Ưu: "Crew was amazing, food was filling & plentiful."
Khuyết điểm: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Khuyết điểm: "Old Aircraft Interior, could be more comfortable"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Khuyết điểm: "Lousy food taste bland out of date movies"
Ưu: "The crew was amazing. They were all very nice to us."
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Staff were amazing."
Khuyết điểm: "Nothing great experience!"
Ưu: "Flight was fine"
Khuyết điểm: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "The seat was nice"
Khuyết điểm: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Ưu: "Service was excellent. Crew did not accept tip. Food could be better."
Khuyết điểm: "very average"
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Ưu: "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
Khuyết điểm: "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
Ưu: "Comfort was good"
Khuyết điểm: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Ưu: "Aircraft menu and service"
Khuyết điểm: "Aircraft seat pitch"
Ưu: "- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean"
Khuyết điểm: "- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small"
Ưu: "service..service..service and ontime performance"
Ưu: "Attentive, very prompt when I indicated that there was condensation drip from the cabin roof. Vegan/vegetarian food was well prepared and staff were very knowledgeable with food choices and options."
Ưu: "service from crew"
Khuyết điểm: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "attendents were very friendly and very accommodating."
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Ưu: "The flight attendants were extremely attentive and courteous"
Khuyết điểm: "The meals were awful"
Ưu: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Ưu: "Great service"
Khuyết điểm: "Film selection is ok."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "The crew was very friendly and attentive. The food was generous and very good"
Khuyết điểm: "There really wasn't anything I didn't like"
Ưu: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Ưu: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Ưu: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Khuyết điểm: "Nothing in particular"
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Khuyết điểm: "Not ok"
Khuyết điểm: "I waited 20 minutes for my baggage to return"
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
Ưu: "The aircraft"
Khuyết điểm: "Baggage handling"
Ưu: "The crew was very professional and friendly"
Khuyết điểm: "Well for the most part it was my first experience so it was good, thank you."
Ưu: "Crew was excellent. Thank you Sohiwe"
Khuyết điểm: "Way to small seating area"
Ưu: "Crew was good."
Khuyết điểm: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Ưu: "Crew was great. Especially Reagan"
Khuyết điểm: "Poor choice of movies"
Khuyết điểm: "Air Canada needs to step up their game and get better in seat technology."
Khuyết điểm: "Over 11/2 hour late with no explanation."
Khuyết điểm: "Entertainment system kept kicking out & had to start over. Gave up"
Ưu: "The extra leg room that you have to pay for."
Khuyết điểm: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
Ưu: "Boarding easy & fast"
Khuyết điểm: "Plane lat, extremely hot, & only 1 explanation with no updates"
Ưu: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Khuyết điểm: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Ưu: "Only thing good was the brevity of the flight."
Khuyết điểm: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Ưu: "The service"
Khuyết điểm: "Nothing so far, thanks."
Khuyết điểm: "Very long delay not fair to passengers"
Khuyết điểm: "Delayed flight"
Ưu: "We got home early by about a half hour and the flight was smooth and quick."
Khuyết điểm: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Ưu: "Food was great"
Khuyết điểm: "Nothing"
Ưu: "Got there with minimal delays"
Khuyết điểm: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Khuyết điểm: "Aircraft was switched for maintenance. Incredibly late arrival"
Khuyết điểm: "That there was no meal included. Only ordering extra through the cafe catalog"
Khuyết điểm: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Khuyết điểm: "Poor snack options"
Ưu: "A few turbulents just before landing but great flight crew."
Khuyết điểm: "Constant gate changes. Getting a seat number assigned was tedious"
Ưu: "I arrived safely with my children"
Khuyết điểm: "No snacks"
Ưu: "There was a hour delay but once on board the crew and flight was excellent."
Ưu: "Decent movie selection on one of my flights"
Khuyết điểm: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Khuyết điểm: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Khuyết điểm: "Late leaving. Plane packed full. Cramped seating, overhead bins full. Carry on baggage seems unregulated. Air Canada does little to make flying pleasant. Cramped seating getting worse and worse. If you are tall, be prepared to suffer."
Khuyết điểm: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."
Khuyết điểm: "Too hot and cramped"
Khuyết điểm: "Plane way too cold, seat would not recline"
Khuyết điểm: "So uncomfortable"
Ưu: "Onboard service staff were very good."
Khuyết điểm: "Flight was one and a half hours late leaving."
Ưu: "Crew was friendly and courteous."
Khuyết điểm: "Flight delayed as usual (for Air Canada)"
Ưu: "Leg room on a wide bodied airplane and movie equipment working well. Stewards were by more than once offering food or refreshment."
Ưu: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Khuyết điểm: "No food or snack. Only drinks or food for purchase."
Ưu: "Tv screens were bigger and alot more newer than west jets."
Khuyết điểm: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Ưu: "Staff was at least friendly"
Khuyết điểm: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Ưu: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Khuyết điểm: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Khuyết điểm: "No cookies or pretzels."
Khuyết điểm: "Flight attendant was awful My seat assignment was the same seat designated to crew and my flight attendant treated badly inspite of the error"
Ưu: "Crew members were very helpful and friendly."
Khuyết điểm: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."
Khuyết điểm: "Air Canada has the worst customer service. Hate flying with them"
Ưu: "The crew was good"
Khuyết điểm: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"