Tìm những chuyến bay giá rẻ đến Kiel

Ưu: "Friendly staff"

Ưu: "Friendly staff"

Ưu: "Short layover, good food"
Khuyết điểm: "N/A"

Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"

Khuyết điểm: "I would like to have a vegetarion menu option"

Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."

Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."

Ưu: "the company you gave too me were no good i did like then i hope you please do not give that company too no one i did take the fly on Korea air korea air is good but not the company you gave too me too by my ticket from"

Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"

Ưu: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Khuyết điểm: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"

Ưu: "Service, food, entertainment"
Khuyết điểm: "Can't choose my own seats"

Ưu: "for the flight from Seoul to Singapore, the flight was superb. In-flight services was perfect. food was excellent and the air stewards and stewardess were all very helpful and full of smiles."
Khuyết điểm: "Check In process at Seoul Counter. the check-in was stressful. the ground staffs insist on using Check-in Kiosks provided even when it was not working as it should be. Ended up being bounced from one staff to another."

Ưu: "I loved their willingness to accommodate everyone, hospitality and attention to detail."

Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."

Ưu: "I like all the email reminders and alerts"

Ưu: "Boarding is systematic, all items in order. The food was nice. Love the leg room space."

Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."

Ưu: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Khuyết điểm: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."

Ưu: "Service and Food was great. The hygiene was good."
Khuyết điểm: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"

Ưu: "- Great Service by inflight crew. - Very good Indian veg meal options i.e. Hindu Veg Meal and Asian Veg Meal. I would suggest the non veg folks to try these next time."

Ưu: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Khuyết điểm: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"

Ưu: "Service was immaculate, friendly staff, smooth flight, comfortable plane. Wonderful experience, would recommend it to everyone."
Khuyết điểm: "None"

Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."

Ưu: "Seats comfortable"
Khuyết điểm: "Food select"

Ưu: "The crew were excellent."
Khuyết điểm: "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."

Ưu: "I liked their positive & happy attitudes as well as their work ethic."
Khuyết điểm: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."

Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."

Ưu: "Nothing"
Khuyết điểm: "Everything"

Ưu: "The air hostess is very kind and helpful when she noticed that I was not well and she has offered me a honey lemon drink even I didn't request."

Ưu: "screen contents very good"
Khuyết điểm: "seat is smaller than other flight"

Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"

Ưu: "Friendly service and food pretty good. Great price for value."
Khuyết điểm: "Seating was changed even though i prebooked."

Ưu: "Great value plus layover hotel bonus"
Khuyết điểm: "It was all good"

Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."

Ưu: "Indian music in Audio section and Bollywood movies"

Ưu: "Drinks"
Khuyết điểm: "Trying to sleep"

Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"

Ưu: "The time is not delayed"

Ưu: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Khuyết điểm: "Nothing"

Ưu: "I like that KE is lenient with the baggage allowance of 23kgs per piece that some can still go up to about 25kgs due to measurement system used (Metric vs. US). I also like that KE has bigger leg room even in the economy class."
Khuyết điểm: "I don't like the fact that KE charges the 3rd baggage (excess baggage) US$200 for only up to 23kgs. Anything beyond that is additional $100 for only up to 32kgs. another $100 beyond 32kgs. I will state for a fact that Cathay Pacific only charges US$150 for the 3rd baggage and is already up to 32kgs. Perhaps this is something KE would like to look into. In spite of Cathay Pacific's excess baggage rates, they have a smaller leg room in the economy class."

Ưu: "Good food. Good movies. Plenty of room."
Khuyết điểm: "Long flight, nothing you guys can do."

Khuyết điểm: "Again, my special meal request wasn't found and I ended up eating nothing"

Ưu: "Lot of space for legs and comfortable seats."
Khuyết điểm: "Nobody could find my reservation for a special meal and I ended up eating nothing"

Ưu: "The crew went above and beyond."

Ưu: "Fast Chaco in and nice crew"
Khuyết điểm: "The food was not great and no vegetarian options"

Ưu: "airbus380"
Khuyết điểm: "food. antertaiment"

Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"

Ưu: "So very accommodating and friendly. The standard for customer service."

Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."

Khuyết điểm: "Emirates did not allow us to select the food preference as we had booked through a third party. They literally starved us for 14 hours as we r vegetarian and could not eat meat laden foods."

Ưu: "Was crowded"

Khuyết điểm: "baggage policing"

Ưu: "On time"
Khuyết điểm: "Non"

Ưu: "Travelled economy and it was very good. Would love to try business class sometime. Staff excellent food very good."

Khuyết điểm: "Would like to put my feet up in front of me."

Ưu: "The flight itself was fine"
Khuyết điểm: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."

Ưu: "Everything was excellent, the food the service"

Ưu: "On time and Crew was helpful otherwise"
Khuyết điểm: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"

Khuyết điểm: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."

Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."

Ưu: "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."

Ưu: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Khuyết điểm: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"

Ưu: "The flight was on time."
Khuyết điểm: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."

Ưu: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Khuyết điểm: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."

Ưu: "Booked the wrong flight and had no trouble in switching flights to the correct one. In flight experience was far above average and the comfort level was the best of any flight I have been on."

Ưu: "Seating and hospitality"

Ưu: "Food"
Khuyết điểm: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"

Ưu: "Overall ok"
Khuyết điểm: "Food options for AVML or VML pretty sad for options , taste and service too. even after ordering AVML all across the cabin crew was going thru major issues with finding the food for me for AVML food got served after they served everyone on the flight. lot of effort made by the crew but cant blame them for it. Indian food / Vegetarian meal / Asian vegetarian Meal options are varied and can be filtered to basic but classic food options that can make not just me but there are lot of people like me have a good experience with food. even the fruit platter ordered was not appealing."

Ưu: "Everything was fabulous.. 10/10"
Khuyết điểm: "Nothing"

Khuyết điểm: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"

Ưu: "Low cholesterol meal was quiet good"
Khuyết điểm: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"

Ưu: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."

Ưu: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Khuyết điểm: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."

Ưu: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Khuyết điểm: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."

Ưu: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."

Ưu: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Khuyết điểm: "Nothing"

Ưu: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."

Khuyết điểm: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."

Ưu: "Choice for entertainment"
Khuyết điểm: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."

Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."

Ưu: "Comfortable and well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."

Ưu: "380's are superb"
Khuyết điểm: "Flights returning to US have an expectation of poorer service. No amenities like the out-going flights (sleep mask, socks, toothbrush, etc)"

Ưu: "One can always be sure that emirates will be a great host almost every time. I enjoyed the service and the variety of food choices available. The staff was responsive and sensitive to individual needs. Enjoyed the entertainment and choice."

Ưu: "The check in was good. The flight was good and the hosts were ok."
Khuyết điểm: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"

Ưu: "Excellent entertainment on a comfortable sized tv screen."
Khuyết điểm: "More beverages would be nicer."

Ưu: "Nice flight. Nice staff. Nice food. Nice environment. Thanks to Emirates."

Ưu: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."

Ưu: "Entertainment was very good. Enough variety to pass the time."
Khuyết điểm: "The aisles were blocked a lot of the time making it hard to get to the toilets."

Ưu: "Great cabin crew"
Khuyết điểm: "Ground process and lounges were not different from Business Ckass"

Ưu: "The A380 was much more comfortable way to fly than the 777"
Khuyết điểm: "I disliked the food"

Khuyết điểm: "The delays"

Ưu: "The Crew was nice"
Khuyết điểm: "food"

Ưu: "Service"
Khuyết điểm: "Food came before alcohol :)"

Ưu: "great plane and service, and so many movies"
Khuyết điểm: "the passenger next to me had no sense of personal space or boundary, head on my shoulder while sleeping, foot in front of my chair, etc. and no english; gave the flight attendants a hard time too"

Ưu: "Excellent service, as expected."
Khuyết điểm: "Delayed by an hour, was not communicated properly at the airport."

Khuyết điểm: "Very quiet pleasant atmosphere on board, lovely staff, great food, all in all a pleasant experience"

Ưu: "Lots of food"

Khuyết điểm: "Crew was pathetic with no compassion towards customer."

Khuyết điểm: "Us passengers are obviously an inconvenience to the crew"

Ưu: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Khuyết điểm: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."

Ưu: "Generally better than other European airlines particularly BA and better priced"
Khuyết điểm: "Work to do on consistency with crew"

Ưu: "Overall it was ok. I enjoyed the leg space."
Khuyết điểm: "I suppose it's just a matter of different manners"

Ưu: "Food was great."
Khuyết điểm: "Long waits, poor communication, either too warm or too cold"

Khuyết điểm: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."

Ưu: "I am a disabled passenger. Turkish look after me well."
Khuyết điểm: "No complaints. Good service"

Ưu: "Everything was fine on this flight."
Khuyết điểm: "Everything was fine on this flight."

Ưu: "I liked the overall plane journey."
Khuyết điểm: "Flight was delayed which caused us to miss our connection flight."

Khuyết điểm: "The flight was cancelled and I still didnt receive my refund."

Ưu: "Everything was well taken care of."
Khuyết điểm: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."

Ưu: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Khuyết điểm: "Eight hours waiting for a connecting flight at Istanbul airport."

Ưu: "Cabin crew was perfect! Food and everything is best!"

Ưu: "I like your entertainment system, but the cushions on the headset were not the best."
Khuyết điểm: "The boarding was not organized. I was in Group C. We were chained behind a rope. Boarding started and when the agent nearest to us didn't get a passenger quickly he started to take Group D! I did not appreciate that. This continued throughout boarding. Also, as to be expected!, as newer people joined the the lines they went to the line moving - not their Group line. So we stood behind the rope on C while everyone else was boarding. I finally jumped to the moving line. I was tired of waiting. The kosher meals were warm, but not hot. There is no reason for this. I have been flying International for over 20 years and I know what is possible. The seats - for a 10 hour flight - were uncomfortable. Either I need more padding on my rear end or you need better seats."

Ưu: "Everything was exellent"
Khuyết điểm: "Nothing"

Khuyết điểm: "some staff spoken English was not upto the mark"

Khuyết điểm: "None"

Ưu: "Staff"
Khuyết điểm: "Seats, food and service"

Ưu: "The staff, as usual, were fantastic. They handled the screaming babies well. Likewise, the movie selection was decent."
Khuyết điểm: "On both meals they ran out of one meal option so no choice was available. The bathrooms got pretty got pretty gross towards the end of the flight."

Ưu: "Everything was good except boarding. Boarding should be from a proper gate rather than from a bus"

Ưu: "The food is great and so is the entertainment system."
Khuyết điểm: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Ưu: "Meal very good. On time."
Khuyết điểm: "Audio for entertainment via ear buds almost indecipherable."

Ưu: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Khuyết điểm: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."

Ưu: "Comfort"
Khuyết điểm: "They lost one of our bags."

Ưu: "Turkish Airlines generally has great personal entertainment systems for their passengers."

Ưu: "We arrived safely and on time"
Khuyết điểm: "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."

Ưu: "Having every single person I spoke with pass me on to another party. Apparently customer complaints is really no one's job. They're extremely motivated to have you find someone else to correct your problem. Rest assured it is "your problem" I was told quite explicitly that my missed connection flight and lost luggage was not their problem."
Khuyết điểm: "They lost my luggage. Couldn't even tell me when my bag was checked despite the scan tag they attached to my boarding pass when they weighed it and checked it in back in New York. They legitimately had no idea if my bag ever left the United States. It took 3 days to locate my baggage while I was trying to celebrate my anniversary with my wife in Athens. being without your luggage for half a week in a foreign country is not even remotely fun. I had to wait around missing tours and reservations trying to find our luggage most of our first 48 hours in Greece. After giving up on getting our stuff we had to waste a chunk of time shopping to replace our clothing and toiletries. Despite having purchased the travel insurance I'm still fighting a month after our trip ended to be reimbursed for the clothes we had to buy just to begin our vacation. Again they continue to stonewall by transferring our complaint calls endlessly and forwarding our emails with "new" case numbers each time. Basically what this accomplishes is they can't ever find the case number they updated it to and insist that the prior case number is listed as resolved. Since they say it's resolved there is nothing anyone can do to help. Not sure if I'll ever get any satisfaction out of this debacle."

Ưu: "The tv because I got to watch a couple of movies"
Khuyết điểm: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"

Ưu: "Gave us direct flight back to Singapore in premium economy seats."
Khuyết điểm: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Ưu: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Khuyết điểm: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Ưu: "Boarding was orderly"
Khuyết điểm: "No entertainment"

Ưu: "Avoiding my to go Israel Delta monopoly is fading"
Khuyết điểm: "Nothing"

Khuyết điểm: "I missed this flight also and tried to get a refund for it because the times were not good for me."

Ưu: "Flight in early November, where flying was very relaxed and spacious."
Khuyết điểm: "TV and Lights gave me a headache, but nothing you can do."

Ưu: "Friendly comfortable service."
Khuyết điểm: "Boarding could be a bit more orderly."

Ưu: "Great service; lots of food,drinks, and gave us a travel kit (this included,toothbrush,toothpaste,earplugs,eyemask&slippers) as well as headphones,blanket and a pillow."
Khuyết điểm: "gerat flight,no complaints."

Ưu: "Flights attendants very nice, offered full meal if hungry"
Khuyết điểm: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."

Ưu: "- service was good. staff is very friendly"
Khuyết điểm: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"

Ưu: "فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء"

Ưu: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Khuyết điểm: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."

Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."

Ưu: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Khuyết điểm: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."

Ưu: "Crew was courteous and helpful. In flight entertainment was great, wide selection of movies and games to keep people occupied."
Khuyết điểm: "Seats can be bit squeezy and uncomfortable, wifi onboard only for business class. Food need to have more variety."

Ưu: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."

Ưu: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Khuyết điểm: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."

Khuyết điểm: "Food"

Ưu: "Everithing was exelent, the best food, movies and nice crew"
Khuyết điểm: "Our plane was not attached to the terminal and we have to go on the bus, we was with little kid amd 2 hand bags - wasn't pleasent"

Khuyết điểm: "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."

Ưu: "Really amazing except for..."
Khuyết điểm: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"

Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"

Ưu: "Not much"

Ưu: "Friendly staff, on time flight. Nice refreshments"

Ưu: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"

Khuyết điểm: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Khuyết điểm: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Khuyết điểm: "arogant staff, flight canceled, great difficulties to claim my money back"

Ưu: "It was perfect, very few people, great service"

Ưu: "Non"
Khuyết điểm: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"

Ưu: "Great flight. Was long but made nice by staff/crew and entertainment options."

Ưu: "smooth flight, friendly crew"

Khuyết điểm: "flt was delayed 2 hours due to "employee meeting""

Ưu: "Everything OK"
Khuyết điểm: "Arrived 5’ later, lost train"

Ưu: "The service. Very attentive staff."
Khuyết điểm: "Nothing!"

Ưu: "Very comfortable aircraft"

Khuyết điểm: "Food part was missing."

Khuyết điểm: "A poor choice of video/film/documentaries. Limited and uninteresting."

Ưu: "The air crew service"
Khuyết điểm: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Khuyết điểm: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Ưu: "Nothing"
Khuyết điểm: "Everything"

Khuyết điểm: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Ưu: "kids treatment"

Khuyết điểm: "It was late No food"

Ưu: "Staff was nice."
Khuyết điểm: "flight was late."

Ưu: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Khuyết điểm: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."

Khuyết điểm: "Both flights were delayed. Food selection was poor."

Khuyết điểm: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Ưu: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Khuyết điểm: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."

Khuyết điểm: "Complete lack of information and abrupt staff when flight was delayed"

Ưu: "Good service, nice staff (better than US carriers easily)"
Khuyết điểm: "2.5 hours to receive baggage - this might be on LAX"

Ưu: "Good service"

Khuyết điểm: "Flight was delayed"

Khuyết điểm: "Please change food, enough of pasta every time."

Ưu: "Crew anf foid - great!"
Khuyết điểm: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Ưu: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Khuyết điểm: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."

Ưu: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Khuyết điểm: "I loved it all!!"

Ưu: "Everything was fine - short flight"

Khuyết điểm: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Ưu: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Khuyết điểm: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."

Ưu: "Quick boarding and exit off the plane"
Khuyết điểm: "No little foot rest , no blanket in the winter"

Ưu: "Made it there safely."
Khuyết điểm: "Not much space in the seats on the flight especially for 10 straight hours."

Ưu: "Easy online check-in and boarding pass access also linked to wallet."
Khuyết điểm: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."

Ưu: "Good service"
Khuyết điểm: "Instant coffee"

Ưu: "Short flight"

Ưu: "Sleep at the airport with kids from 7:pm to next day 10: am and be first time and lass time"

Ưu: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Khuyết điểm: "The food was bad."

Ưu: "The flight was on time and the crew were very friendly."

Ưu: "best blanket in any business class. should be sold on line."

Ưu: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."

Ưu: "The company that not give us what lthay have to after we lost our tour at Berlin"

Ưu: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."

Ưu: "The staff was friendly and the meals were nice. It's crew was trained and the flight was pleasant. The seats were comfortable and the entertainment had lots of options."

Ưu: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Khuyết điểm: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Ưu: "We got a meal for a 1h flight only"
Khuyết điểm: "No entertainment but normal for this type of flight"

Ưu: "Fabulous trip with friendly, helpful staff"
Khuyết điểm: "Nothing"

Ưu: "Really friendly staff. Great service"

Ưu: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Khuyết điểm: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Ưu: "Friendly staff, good service and on time departure/arrival."

Ưu: "Delayed flight but staff apologized as for safety reasons."
Khuyết điểm: "Very late arrival"

Ưu: "Short flight with good communication."
Khuyết điểm: "Nil to complain."

Khuyết điểm: "Bit cramped for space"

Ưu: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."

Ưu: "Bording was good and general flight ok"
Khuyết điểm: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Ưu: "The food service was good and the flight attendants were friendly."
Khuyết điểm: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Khuyết điểm: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Khuyết điểm: "Crowded seating, wake-up for breakfast service two hours before arrival"

Ưu: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Khuyết điểm: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Ưu: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Khuyết điểm: "Nothing"

Ưu: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Khuyết điểm: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Ưu: "Very friendly and helpful personnel."

Ưu: "Helpful and smiling cabin crew."

Ưu: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Ưu: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"

Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"

Khuyết điểm: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Ưu: "Got to Amsterdam on time and everything was great including the staff"

Ưu: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Khuyết điểm: "Nothing to be honest . All positive."

Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"

Ưu: "Easy Boarding"

Khuyết điểm: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."

Ưu: "The included snacks and the seats."
Khuyết điểm: "Nothing."

Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"

Ưu: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Ưu: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Khuyết điểm: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Khuyết điểm: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Ưu: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Khuyết điểm: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Khuyết điểm: "The bags where damaged from the staff"

Ưu: "I was upgraded to Buisness so, no complaints"
Khuyết điểm: "No Marlboro light cigarettes on the duty free shopping cart"

Ưu: "Easy airport business"

Ưu: "The staff was fast and curteous."
Khuyết điểm: "There is not anything to complain about besides the usual discomfort of travel."

Ưu: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Khuyết điểm: "Nothing to improve"

Ưu: "quick boarding, responsive Airline stewardess, very polite."
Khuyết điểm: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Ưu: "Atmosphere, crew were very professional and friendly"
Khuyết điểm: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Ưu: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Ưu: "Seat space was good for a short flight, inclusive of free snack and drink."
Khuyết điểm: "Too much overoverhead luggage."

Khuyết điểm: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Ưu: "Special treat for King's Day Friendly crew"
Khuyết điểm: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Khuyết điểm: "I slept didn't have snack offered and no entertainment"