Left late and arrived late other than that it was good
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Most of my selected seats were changed to seats I did not want.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "The flight attendants are the most professional and attentive employees I've ever had the pleasure to be served by."
Khuyết điểm: "The movie selection could have been much better for such a long flight."
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "33" seats"
Khuyết điểm: "nothing"
Ưu: "The crew always smiles and very accomodating."
Khuyết điểm: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Privacy of window side seat"
Ưu: "Crew very helpful. Seat roomy."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Entertainment was good"
Khuyết điểm: "PA system was used excessively."
Ưu: "The crew was very friendly and helpful! A smiling face makes a huge difference! The airline was excellent with our luggage, transfers and boarding. Easy to fly!"
Khuyết điểm: "No entertainment. Still a long flight for kids."
Khuyết điểm: "everything"
Ưu: "Good food and movies. Flight attendants were great."
Khuyết điểm: "Tight seating and it was hot. No way to control individual airflflow"
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "I had a pleasant flight experience with JAL. Nothing to complain about."
Khuyết điểm: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Best customer service"
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Khuyết điểm: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Khuyết điểm: "Food can be better."
Ưu: "Once again the service from the flight attendants was perfect."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "When I checked in for my connecting flight from Tokyo Narita to New York, the crew said there was no more seat on economy class. She was making sure that I got on the plane by placing me on the premium economy seat. I appreciate the effort and the courtesy of JAL."
Khuyết điểm: "The meal and dessert were served at the same time. Too much food all at once."
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Ưu: "Very comfortable, good movie/entertainment choices, great crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Ưu: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Khuyết điểm: "Everything else ok"
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Khuyết điểm: "My seat was not comfortable and it was uncomfortably warm."
Ưu: "Service & seats are great."
Khuyết điểm: "The connections were a bit late, making the long trip longer!"
Ưu: "Excellent customer service!"
Ưu: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Khuyết điểm: "None"
Ưu: "Laboratory was very clean and spacious. The entertainment on the back of every head rest was the best I've seen. Big screen, with lots of movie/show options, music, and games. Chairs were very spacious and comfortable."
Ưu: "Very cramped for business class, old equipment. Poor quality food."
Ưu: "Very comfortable with delicious meal!!"
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Ưu: "Awesome crew"
Khuyết điểm: "Old seating"
Ưu: "Space and courteousness"
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "Onboard service was perfect - prompt, friendly and professional"
Khuyết điểm: "The cabin was always kept a bit warm"
Ưu: "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
Khuyết điểm: "The second food service."
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "Their friendliness And care for the passengers"
Khuyết điểm: "i can not think of anything."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Crew was good"
Khuyết điểm: "The way they board"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Khuyết điểm: "There isn't a bad comment."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Ưu: "Very efficient, friendly and helpful staff"
Khuyết điểm: "Food was gross."
Ưu: "Food and Sitting Space"
Khuyết điểm: "Nothing"
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ưu: "Good food, seats were comfy enough for a 4.5-hr flight."
Khuyết điểm: "Better Hollywood options for entertainment."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Khuyết điểm: "I missed it due to delayed flight from LAX"
Ưu: "Pleasant stewardesses"
Khuyết điểm: "Expensive lunches, no entertainment unless you pay"
Ưu: "Food was served with metal utensils."
Khuyết điểm: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Ưu: "The food on board was great! Crew members were friendly!"
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Khuyết điểm: "I can't think of anything to not like. It was a short and easy flight."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Delayed flight an hour and a half"
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
Khuyết điểm: "The only gripe for me would be the movie selection. There are not that many choices."
Ưu: "Flight crew were amazing! Very hospitable and attentive."
Khuyết điểm: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Ưu: "Everyone was super polite"
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
Khuyết điểm: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
Ưu: "The crew in this sector is ALWAYS rude, and the food is substandard."
Khuyết điểm: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Ưu: "Vegetarian food"
Khuyết điểm: "If you provide blankets"
Ưu: "All good."
Khuyết điểm: "Actually, pretty all right, so no recommendations."
Khuyết điểm: "I do not find anything to complain. My first choice will be Emirates."
Ưu: "The seat was super comfortable"
Khuyết điểm: "Overall great experience!!"
Ưu: "on time departures,kochi airport is great ,overall a nice trip"
Khuyết điểm: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Khuyết điểm: "Queuing in the sky bridge reminds me of boarding a budget carrier. Birmingham needs expansion to be seriously considered a major international airport."
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Ưu: "Crew is friendly, flight was smooth and timely."
Khuyết điểm: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
Ưu: "Great crew and comfortable seats"
Khuyết điểm: "Poor staff"
Ưu: "The crew was very accommodating , especially important because I was traveling with children"
Ưu: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Ưu: "Comfortable, great food"
Ưu: "Food was good when we got it."
Khuyết điểm: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Khuyết điểm: "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "I like that flights are on time, food is ok, staff is pleasant,"
Khuyết điểm: "Very strict on hand luggage weights, trying to make money on it"
Ưu: "Excellent new plane good food friendly staff excellent entertainment"
Khuyết điểm: "Staff not bring drinks regularly enough"
Ưu: "staff is nice"
Khuyết điểm: "Seats are not as comfortable as other airlines. Baggage lost. Took 30 hours for us to receive. Flight to jfk seems to be cancelled due to weather, but it is very unclear due to no communication from Emirates."
Khuyết điểm: "Food Poisoning"
Khuyết điểm: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
Ưu: "friendly crew"
Khuyết điểm: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
Khuyết điểm: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Ưu: "Nothing much."
Khuyết điểm: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Ưu: "seating availability Food service"
Khuyết điểm: "Too cramped in economy. Food good, staff helpful."
Ưu: "excellent services thanks"
Khuyết điểm: "services provided to impaired handicap persons ,need improvement thanks"
Ưu: "Food and entertainment"
Khuyết điểm: "Tiny seats. No leg room. No storage under the seats."
Ưu: "Overall experiance."
Khuyết điểm: "Nothing"
Ưu: "Great selection of entertainment."
Khuyết điểm: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Khuyết điểm: "Food was goof"
Khuyết điểm: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Ưu: "The entertainment options were great! And, they have free wine with meals."
Khuyết điểm: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
Ưu: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Khuyết điểm: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Khuyết điểm: "Hard to hear the announcements."
Ưu: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Khuyết điểm: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Ưu: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Late departure. No food service Flight was full of turbulence
Great flight attendants!! Also,pilots keep in touch with passengers ie time to land weather etc.
Delta is excellent. People need to stop complaining.
Flight was overbooked and we didn’t leave on time.
Khuyết điểm: "Seats were a little dirty especially for the COVID-19 going around."
Ưu: "Boarding process need to be improved. Seat assignment is horrible"
Ưu: "Comfortable seats, nice staff, clean facilities"
Khuyết điểm: "Nothing"
Ưu: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Khuyết điểm: "Nothing much"
Ưu: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Ưu: "Boarding and crew were professional and courteous."
Khuyết điểm: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Ưu: "Seat was great, complimentary snacks and alcoholic beverage"
Khuyết điểm: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Khuyết điểm: "Stop being LATE!!!!"
Ưu: "Very comfortable, great entertainment selection"
Khuyết điểm: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
Khuyết điểm: "6 hours late. Unacceptable."
Khuyết điểm: "N/A"
Khuyết điểm: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Ưu: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Khuyết điểm: "Nothing at all great service"
Ưu: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Khuyết điểm: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Ưu: "Smooth. Fast boarding"
Ưu: "Everyone is working the gate and on the plane were amazing!"
Ưu: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Khuyết điểm: "Both Virgin plans needed a deep cleaning."
Ưu: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Ưu: "Not much"
Khuyết điểm: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
Khuyết điểm: "No Gluten free option"
Khuyết điểm: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Ưu: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Khuyết điểm: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Khuyết điểm: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
Ưu: "Everything was in order"
Khuyết điểm: "None really"
Ưu: "The in flight movie and fast boarding"
Khuyết điểm: "Couldn't get a receipt for baggage fee"
Ưu: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Khuyết điểm: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Khuyết điểm: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Ưu: "Service was outstanding"
Khuyết điểm: "TV froze and was never fixed."
Khuyết điểm: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Ưu: "Amazing experience thank you Delta"
Ưu: "Entertainment system is great."
Khuyết điểm: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
Ưu: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Khuyết điểm: "Delay caused me late for work."
Khuyết điểm: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Ưu: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Ưu: "Short comfortable flight.. good entertainment to choose from."
Khuyết điểm: "Everything was good with this flight.."
Ưu: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Khuyết điểm: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Ưu: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Khuyết điểm: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Ưu: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Khuyết điểm: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Ưu: "Friendly staff"
Khuyết điểm: "Confusing and chaotic boarding procedure"
Ưu: "I liked the in-flight entertainment and the crew was very pleasant"
Khuyết điểm: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."
Boarded and departed on time, arrived early. Due to covid the plane was a widebody (787) so lots of upgrade options available for those that qualify for that sort of thing. Good food, happy cabin crew, good experience.
Great flight and crew. Left on time arrived early. Couldn’t ask for more.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Ưu: "The plane was super comfortable"
Khuyết điểm: "The crew of boarding was very rude"
Ưu: "I did not take the flight, I stopped in Miami instead."
Khuyết điểm: "Don’t know because I did not take this flight."
Ưu: "Loved the individual monitors"
Ưu: "Confortable seats"
Khuyết điểm: "NA"
Khuyết điểm: "Having to go to a different line to pay for a heavy bag"
Khuyết điểm: "Lack of entertainment and snacks for a 3 hr flight"
Khuyết điểm: "Use another airline"
Khuyết điểm: "Good value"
Ưu: "The pilot did great job.brought us before time."
Khuyết điểm: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
Ưu: "Aubrie and Claire"
Khuyết điểm: "Engine could have started. It didn’t."
Ưu: "The plane was very quiet"
Khuyết điểm: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Ưu: "Arrived 5 minutes early which was great on a very late night."
Khuyết điểm: "Landing was rough."
Ưu: "Friendly crew, comfortable and ON-TIME!!"
Ưu: "Some crew members were really nice"
Khuyết điểm: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
Ưu: "Thankfully they gave out ear buds on the plane"
Khuyết điểm: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Ưu: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
Khuyết điểm: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
Khuyết điểm: "The flight is delayed for 5 hours without any compensation"
Ưu: "Smooth ride and early arrival"
Ưu: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
Khuyết điểm: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
Ưu: "Nothing exceptional"
Ưu: "We were on a new plane and each seat had power."
Khuyết điểm: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
Ưu: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Khuyết điểm: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Khuyết điểm: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Ưu: "Poor airplane not have nothing"
Ưu: "Time in air was quicker since we left so late"
Khuyết điểm: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Ưu: "Having it finished without losing my luggage. Nothing else went right."
Khuyết điểm: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Ưu: "Aircraft was cool"
Khuyết điểm: "Small children"
Khuyết điểm: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Ưu: "Everyone was pleasant & professional"
Khuyết điểm: "N/A"
Khuyết điểm: "they broke my luggage"
Ưu: "Great service and convenient flight."
Ưu: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
Khuyết điểm: "The seating assignments of lack thereof."
Ưu: "Staff for the airline was very good!"
Khuyết điểm: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
Ưu: "The free cookies were very good and the service was great the flight was smooth and quick"
Ưu: "Poor for BIG Airline like that chips chips"
Khuyết điểm: "NOT GOOD the is 2 MUCH for CHIPS"
Ưu: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Khuyết điểm: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Ưu: "Everything was on time"
Khuyết điểm: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Ưu: "Crew was very nice ."
Ưu: "excellent. on time. smooth flight & easy check in"
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "Engaged with customers no matter the seat preference"
Khuyết điểm: "Boarding system not good !"
Ưu: "Affordable first class seat - very unusual for AA"
Khuyết điểm: "No complaints"
Ưu: "All aspects of flight were perfect. Couldn't ask for anything more."
Khuyết điểm: "Everything was perfect."
Ưu: "Everything went really smooth and no issues"
Khuyết điểm: "No complaints at all"