It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Khuyết điểm: "On time would be better."
Khuyết điểm: "Delay could be complimented by faster speed"
Ưu: "The cabin crew and the pilots. The flight went smoothly."
Khuyết điểm: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Ưu: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Ưu: "See above"
Khuyết điểm: "See above"
Ưu: "Got bumped to Business Class"
Khuyết điểm: "N/A"
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "The staff is amazing and know what parents of bubs need."
Ưu: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "everything good"
Khuyết điểm: "need new toilet"
Khuyết điểm: "Too much stop over"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "Food"
Ưu: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Khuyết điểm: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Khuyết điểm: "Delayed 2 hours behind schedule"
Khuyết điểm: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "Great entertainment system for a short haul fl flight"
Khuyết điểm: "Terrible food"
Ưu: "The seat is good. Entertainment is good."
Khuyết điểm: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Khuyết điểm: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Ưu: "Friendly crew, efficient boarding"
Khuyết điểm: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Khuyết điểm: "My Vegan meal was terrible."
Ưu: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Khuyết điểm: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Ưu: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Khuyết điểm: "Hope that there were more time to order and enjoy beverages."
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "Neat & clean flight.good cabin crew members.good service."
Khuyết điểm: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Khuyết điểm: "Sound quality of ear buds was not good. No issues if you travel with your own."
Ưu: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Ưu: "Great service with a smile and can do attitude"
Ưu: "Excellent experience as usual by SIA."
Khuyết điểm: "The plane is a bit aged in SIA standard. No USB charging. IFE screen is not bright enough."
Ưu: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Khuyết điểm: "Too hot in plane Food really late, 1h after special meals Entertainment system archaic, age of plane All isles seats gone as soon as checkin open"
Ưu: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Ưu: "again, the crew anticipated our needs"
Ưu: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Khuyết điểm: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Khuyết điểm: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
Ưu: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Khuyết điểm: "I'm good with everything as there was really no down side"
Khuyết điểm: "-"
All well everything was good trained staff
The crew was doing the job, was helpful. But felt it was a bit more curt and rough on edges. May be it’s the communication.
A bigger plane would’ve been perfect 787 or A380 but 777 is tight
Khuyết điểm: "Food was not enough and it was served after very long hours."
Ưu: "The crew were great"
Khuyết điểm: "This time , the food could have been better"
Ưu: "Food and services"
Khuyết điểm: "Seating leg space"
Khuyết điểm: "Boarding system did not work temporarily and the boarding was delayed"
Ưu: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Ưu: "The entertainment is fantastic"
Khuyết điểm: "The crew, not very hospitable"
Ưu: "Great service and attitudes by staff."
Ưu: "comfortable seats and entertainment system"
Khuyết điểm: "the food wasn't so good and I expected more from an Emirates flight"
Khuyết điểm: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Khuyết điểm: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Ưu: "Outstanding and very helpful service"
Khuyết điểm: "N/a"
Ưu: "Emirates really knows how to treat customers"
Khuyết điểm: "Flight was long"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Khuyết điểm: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Good service"
Khuyết điểm: "Old plane"
Ưu: "Amenities - ear plugs and basic things are good. Dint see this in other flights till now in economy. Good movies collection."
Khuyết điểm: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Ưu: "From dropping off luggag to unvoarding plan, this was a great experience. Only complaint is economy could use a tad more comfort for price paid"
Khuyết điểm: "Not enough recline in economy to really b comfortable for a long flight"
Ưu: "Everything as usual"
Khuyết điểm: "Some rude passengers"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Everything was excellent"
Ưu: "Emirates staff are polite and respectful"
Khuyết điểm: "777 for travel from Dubai to Boston is not a comfortable plane"
Ưu: "The aircraft (a 777) and the on-board amenities and service."
Khuyết điểm: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Ưu: "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
Khuyết điểm: "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
Ưu: "I like the food and entertainment options"
Ưu: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Khuyết điểm: "Nothing comes to mind."
Ưu: "Meals and free wine were positives. Also the travel toothbrush and toothpaste were nice. Entertainment with movies and tv had a lot of variety also."
Khuyết điểm: "It took 45 minutes to get out bags! Crew bags came out immediately but customers stood around the luggage belt for more than 45 minutes b/c thats how long it took to get our bags and many people were left. Very annoying after a 10-hour flight that lands late at night."
Ưu: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
Khuyết điểm: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Khuyết điểm: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Ưu: "The time to board and arrival was on time"
Khuyết điểm: "They didn't have mango juice"
Ưu: "Great crew, service, food and entertainment."
Khuyết điểm: "Hard landing"
Ưu: "I like the flight route"
Khuyết điểm: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
Khuyết điểm: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Khuyết điểm: "Boarding of gate A20 location in Dubai"
Ưu: "Service, food, crew and the A380 was great."
Khuyết điểm: "Nothing"
Ưu: "Everything felt like first class, in coach"
Ưu: "Everything is very well organised"
Khuyết điểm: "All was good"
Ưu: "Everything I have come to expect on Emirates Economy, except for boarding and disembarking the aircraft involving bus journeys - and the condition of my suitcase on arrival."
Khuyết điểm: "1. Use of buses on departure and arrival. The length of the bus journey from the terminal, in a vehicle with no seats, made me suspect we were going the whole way to Geneva by bus. 2. Don't know whether Fly Dubai or Emirates are to blame but my suitcase (a top grade modern Samsonite) was a mess by the time it reached Geneva, with rubber seal on one side of the zip peeled back and almost off. Why can't airlines and terminals ensure baggage is treated with care and respect?"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Ưu: "Enough room to move around. Very much spacious"
Ưu: "Spacious Crew Food Ambience"
Khuyết điểm: "Personal screen did not work"
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
Everything was excellent, but at Philadelphia airport immigration service was poor, takes too long.
Excellent except a response of my email sent regarding a request for refund on basis medical emergency circumstances.
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Never let me on flight bc of Covid requiremrnts
Khuyết điểm: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Ưu: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Khuyết điểm: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Khuyết điểm: "Heating and serving food in plastic containers."
Ưu: "They help get passengers to seat and with their luggage"
Khuyết điểm: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "There are very friendly"
Khuyết điểm: "Just continue the better services"
Ưu: "Crew was awesome"
Khuyết điểm: "Food quality need to improved"
Ưu: "Staff are very polite and helpful (ground staff and in the air)."
Khuyết điểm: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Ưu: "crew was nice and helpful"
Khuyết điểm: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Ưu: "Friendly Crew, good entertainment possibilites."
Khuyết điểm: "Everything has a plastic holding purse."
Ưu: "Excellent service. Very comfortable business class seat. Arrived early"
Khuyết điểm: "Boarding & disembarking was via bus & stairs."
Ưu: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Khuyết điểm: "more leg room and headphones that worked."
Ưu: "The airplane and clean"
Khuyết điểm: "The seats destination between them very small"
Ưu: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Khuyết điểm: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Ưu: "Many movies (entertainment) I got front seat with leg space (comfort)"
Khuyết điểm: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Crew was not mean"
Khuyết điểm: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Ưu: "The service was great and was on time"
Khuyết điểm: "The service and was"
Ưu: "Everything was perfect !!"
Ưu: "Service was fantastic as usual for me however it seems women are not treated equally service wise as wife on all 4 legs did not get all the things i was afforded. Lighting, pajamas, bed mattress, meal choice queries etc"
Khuyết điểm: "The need to pull out boarding passes multiple times-like 6 times- and having to be screened Twice. To even buy some mouthwash i had to show boarding passes. Ridiculous"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Khuyết điểm: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides. Qatar should revise their claim of most room in cabin - this 12 hour flight was one of the roughest I’ve had in a long time comfort wise."
Ưu: "The same as the flight from L.A to Doha, did not feel the time passing..."
Khuyết điểm: "I have nothing to complain about..."
Khuyết điểm: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Ưu: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Khuyết điểm: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "Seats are too small"
Ưu: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Khuyết điểm: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Ưu: "Very organized, helpful staff, they also provide lots of entertainment and food"
Ưu: "The crew on my side of the cabin was very good."
Khuyết điểm: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Khuyết điểm: "Long hours from Doha to Atlanta"
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Ưu: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Khuyết điểm: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Ưu: "The professionalism of the staff"
Khuyết điểm: "No comment"
Ưu: "Great food, and excellent choice of in-flight entertainment."
Khuyết điểm: "Nothing!"
Ưu: "Good service all the way to final destination. A+ service. Newer model airplane."
Khuyết điểm: "None"
Ưu: "Helpful and frieendly"
Khuyết điểm: "Counters should have opened earlier so we could have done aome ahopping at dfs"
Ưu: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Khuyết điểm: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Khuyết điểm: "Food below average, command of the entertainment screen not convenient."
The Turkey-dc leg was awesome. The Bangladesh-Turkey service could have been better. Smaller things. In the pack given, noticed there was no k95 mask. The US leg had it. The crew in the Bangladesh flight were also not the friendliest.
Ưu: "Comfortable for that sort of journey"
Khuyết điểm: "N/a"
Khuyết điểm: "Food"
Khuyết điểm: "The stewardess not very nice"
Khuyết điểm: "Between two seats so narrow even you can’t seat.I was so nervous when you flaying such a long distance you need to more space.I don’t like it at all."
Ưu: "Food and entertainment were particularly excellent. Seats were comfortable. No complaints once on board."
Khuyết điểm: "The flight was delayed without any real indication as to why it was being delayed."
Khuyết điểm: "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"
Ưu: "Nothing positive bad service"
Khuyết điểm: "Bad service, flight delay, bad customer services"
Ưu: "It was good the service onsite the plane"
Khuyết điểm: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Khuyết điểm: "Excelu some hgtv program on screen no anything else"
Ưu: "almost nothing"
Khuyết điểm: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Ưu: "Entertainment was pleasant. Food was provided which was nice. Drinks were good. Flight staff was pleasant."
Khuyết điểm: "Touch screens didn't work very well."
Ưu: "Plane was clean and food great !!!"
Ưu: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Khuyết điểm: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Ưu: "their services in the plain and they are very discipline as well"
Khuyết điểm: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Ưu: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Khuyết điểm: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Ưu: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Khuyết điểm: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Khuyết điểm: "The Turkish Government would not let me into the country to take these flights. I do not know whether I will get a refund."
Khuyết điểm: "The 2 flights were delayed, I went to my work late Both bags were broken"
Khuyết điểm: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Ưu: "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
Khuyết điểm: "Seats were stiff-too upright to get comfortable for a long flight."
Ưu: "We arrived at the desk and no staff or customers were there. Turns out they don't fly on Thursdays. What? So we rebooked and will fly out tonight. Overall, a huge inconvenience for my family waiting for us overseas. Plus we had to book a place to stay in Miami for the next 24 hours. Whew!"
Ưu: "Smooth ride, with no delays"
Khuyết điểm: "Woman sitting next to me with her baby made the whole ride uncomfortable"
Khuyết điểm: "שום דבר"
Khuyết điểm: "The layover was too long."
Khuyết điểm: "Headphone output didn't function so entertainment was pretty useless. Very slow food/drink service since only one attendant operates each cart."
Ưu: "Istanbul airport with shops and new food court area is excellent"
Khuyết điểm: "Newer fleet. Good service and entertainment system."
Ưu: "Food and staff were excellent."
Khuyết điểm: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Ưu: "Overall it was a smooth flight except for few minor issues."
Khuyết điểm: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Ưu: "Turkish airlines is a wonderful company to travel on. I love the service, professionalism, kind, and patient service during the flight. Thank you!"
Khuyết điểm: "I don't like landings but the crew did well!!"
Ưu: "Excellent service, food and entertainment."
Khuyết điểm: "The boarding was long and via buses!"
Ưu: "Food and service very good"
Ưu: "Very nice and corteous crew"
Khuyết điểm: "The papers in the bathroom toilet should have been cleaned out to allow more space in the bin.. All the toilets were packed"
Ưu: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Khuyết điểm: "Nothing negative. Keep up good work!"
Ưu: "A lot of food and drink, toothbrush, slippers, etc."
Khuyết điểm: "The audio jack didn't work well on my last flight and one attendant kept accidentally hitting my arm and getting my order wrong."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The only thing I liked on his flight was the food"
Khuyết điểm: "The plane was old, I got the wrong seat assignment, when I called to get a seat assignment months and months in advance, I've asked for a window seat and not on the wing, not only I got no window , it was on the wing. The air conditioner was not working, I was cramp like a sardine, and it was extremely hot"
Khuyết điểm: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Khuyết điểm: "The screen of the entertainment programme is too busy to find things"
Ưu: "Everything was great!"
Khuyết điểm: "Rude stewardess"
Ưu: "Good food great passenger service."
Khuyết điểm: "Disruptive child in seat in front of me"
Ưu: "Friendly happy service,"
Khuyết điểm: "Hate gates 500-504 in Istanbul, horribly disorganized"
Ưu: "Everything was good"
Khuyết điểm: "Nothing"
Ưu: "The service, the food, everything."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Over 3 hours of delay without any assistance from klm
Khuyết điểm: "Friendlier crews"
Ưu: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Khuyết điểm: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Khuyết điểm: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Ưu: "The crew was professional & friendly"
Khuyết điểm: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ưu: "Flight was on time."
Khuyết điểm: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "Staff were professional and polite."
Khuyết điểm: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Khuyết điểm: "Delay due to strike"
Ưu: "The aircraft"
Khuyết điểm: "No overbooking next time!"
Ưu: "The crew was great. The soecial meal request was hadled well despite oversight."
Khuyết điểm: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "Very friendly crew and on time with no problems."
Ưu: "Seat comfortable"
Khuyết điểm: "Flight was delayed and overhead bin space was very small"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Khuyết điểm: "They left my bag off the plane. Ridiculous."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Khuyết điểm: "Everything"
Ưu: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Khuyết điểm: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Ưu: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Khuyết điểm: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Ưu: "the crew was nice"
Khuyết điểm: "Seat confort on long flights, leg rooms,"
Ưu: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Khuyết điểm: "No downsides at all"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Ưu: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Khuyết điểm: "There were several flight delays and gates were changes a few times."
Ưu: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Khuyết điểm: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Ưu: "Crew was awesome"
Khuyết điểm: "."
Ưu: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Khuyết điểm: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Khuyết điểm: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Ưu: "kLM staff was great."
Ưu: "Easy to board and easy flight."
Ưu: "Everything is top notch for an airline company."
Khuyết điểm: "Nothing.... I enjoyed every moment of the flight."
Ưu: "The leg room, was surprisingly roomy"
Khuyết điểm: "The food and that there was no entertainment."
Ưu: "Absolutely nothing!"
Khuyết điểm: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Ưu: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Ưu: "Comfort economy well worth the extra."
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Khuyết điểm: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Ưu: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Khuyết điểm: "Nothing! It was all great!"
Ưu: "On time."
Khuyết điểm: "No negative"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Ưu: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Khuyết điểm: "lack of meal options"
Ưu: "Wide selection of entertainment, food was good."
Khuyết điểm: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Khuyết điểm: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Khuyết điểm: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Ưu: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Khuyết điểm: "Food was not very good Tasteless and rubbery"